I originally ordered from Amazon & had a part missing. I reached out to the company & they were so wonderful about communication & problem solving. They have wonderful customer service & I would not... Voir plus
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Lisez les avis des autres
The cheese grating insert broke and I was bummed to have to buy all the inserts rather than just the specific blades I needed. Can that be an option in the future?
Purchased the new version off Amazon, it was amazing! Went through a block of cheese in seconds! Although I didn’t put it in the dishwasher and one piece warped(the reel I found it from said it was di... Voir plus
I bought the cheese shredder last year because I saw it on TikTok. I have enjoyed using it all the time. It works great. Recently the blades broke and I contacted the company and they are sending me r... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
SUSTEAS: The Embodiment of Refined Living, Health Consciousness, and Kitchen Innovation Founded in 2014, SUSTEAS is committed to enhancing family living with a touch of sophistication and health-conscious living. Our mission is to offer more than just home products; we bring an artful experience to life. Our product line features high-end, innovative kitchen and dining essentials, each crafted with a blend of historical craftsmanship and modern technology, for a seamless home living experience. We're confident that SUSTEAS will make your kitchen life more delightful, comfortable, and efficient. SUSTEAS represents a lifestyle choice. We aspire to infuse your home with joy and warmth, ensuring every day is filled with elegance and well-being. Join SUSTEAS for a life of quality that resonates from within.
Coordonnées de contact
FLAT 03,15/F CARNIVALCOMMBLDG 18JAVA RD NORTH POINT HK, 999077, Hong Kong (SAR), Hong-Kong
- +85298197641
- support@susteas.com
- susteas.com
4,2
Bien
41 avis
N'a pas répondu aux avis négatifs
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Broken kettle
Had a problem with my gas hob kettle broken whistle only 6 months old so contacted the company very quick response they are sending a new one out to me cannot fault this company very pleased with there service
3 mars 2026
Avis spontané
I'm very pleased
I'm very pleased. I had a small issue, but the technical support resolved it very efficiently. I recommend this company!
25 février 2026
Avis spontané
When my cold press machine stopped…
When my cold press machine stopped working I called and they sent a replacement piece in less then two weeks and it even seemed updated so the problem i had wouldn't happen again.
12 février 2026
Avis spontané
Top Quality Whistling Tea Kettle
When it was time to replace my tea kettle, I decided that my family would use it so frequently that I wanted to find a better-quality stovetop whistling tea kettle for frequent and long-term use. I researched various manufacturers and distributors to ensure that I would only purchase once and be happy with it for a very long time.
I found Susteas and have been exceptionally pleased ever since. The construction of the kettle is strong, the surface does not tarnish, and the safe handle and lid ensures that the user’s hand doesn’t get hot. The medallion that indicates it is a Susteas tea kettle on the black matte surface enhances the appearance of quality, as well, and the whistle is always helpful indicating when the water is hot and ready to use. Plus, the inside is quite easy to clean if your water source is heavy in minerals.
On the occasion when I needed to contact Customer Service with a question, they were very prompt in response, thorough in their reply, and courteous throughout the interaction.
I highly recommend Susteas as the brand of whistling tea kettle to have in your home.
24 février 2026
Avis spontané
Great product!!
We use the slicer/grater all the time. Really makes dinner prep easier. Easy to clean as well. We use it almost every day.
17 septembre 2025
Avis spontané
Product works well and customer service…
Product works well and customer service was very excellent with assisting me. I would order from this company again.
12 février 2026
Avis spontané
Great product and customer service
I ordered a cheese grater and the blades broke. I inquired how to get new blades and even though I was out of the warranty they still sent me new blades. This was great customer service and I would definitely but from them again.
12 février 2026
Avis spontané
Stovetop Tea Pot is Wonderful
I have used their stovetop tea kettle for a few years now and each time something has happened with my product they have made it right. They have great customer service and great products. I love my teapot and use it every day multiple times a day. 10/10 reccomend to everyone seeking a good tea kettle.
10 février 2026
Avis spontané
Dis-satisfied.
The package that I received [the toaster] was severely damaged and the toaster was dented and not operable. I require a refund and directions as to how to return it.
25 décembre 2025
It took way to long in shipping
It took way to long in shipping. Packing was very light. Container was poorly packed. Container was crushed on one corner and busted all way across the top. There were 2 of the individual torn open on the top of box
The product inside was not damaged but scared inside box.
The shredders work ok but you need to work on packaging.
27 décembre 2025
The 3 day "delivery" is a lie
The 3 day "delivery" is a lie. They define delivery as preparing the package to be delivered as in boxed and ready for the freight company to pick up from their warehouse. I tried to contact and no one responds. Read their shipping definition page. I ordered last week because their site said 3 day delivery. Well, it has been 7 and it isn't even ready to ship. No contact, no response. I think I am going to stop payment.
16 décembre 2025
Avis spontané
I found you on T-TUBE
I found you on T-TUBE. Bought the shredder and are very happy. It works as expected.
Excellent product.
24 novembre 2025
Took 4 months to arrive!!
Took 4 months to arrive!!! I had already purchased abetter product off Amazon.
25 novembre 2025
Easy to assembly - use and clean
Very effective in squeezing the juice out of the ingredients. Easy to use and clean
3 novembre 2025
Great ecperience
Delivery was fast, got the correct items purchased in excellent condition
1 novembre 2025
Did not find solution to my request…
Did not find solution to my request about using the grater. Your directions are useless. Haven’t used it yet so I have nothing to say about machine.
27 octobre 2025
My blade broke after the first use
My blade broke after the first use, it came apart. Emailed them 3 times and still have not heard back for a replacement. Do not
Recommend at all…very disappointed.
15 octobre 2025
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