Swain did a fabulous itinerary for our 3 nation African adventure. The camp venues and the tours, particularly in Capetown SA were superb. Our guides and transfers all went seemlessly, as arranged b... Voir plus
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This is the second time our travel agent has used Swain for us. Swain was top notch in every aspect. We did a 2+ week trip and safari to South Africa and Zimbabwe. Every step of the way, we had a cont... Voir plus
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Every flight, hotel stay, and the tailored experiences were fabulous! Detailed texts sent daily for activities, car transfers and flights. Very professional and quick to respond to any inquiries I ha... Voir plus
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The extensive planning that went into this trip by Swain, made our adventure worry free! Booking our flights, arranging our drivers and taking care of amazing excursions took the planning off our plat... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Master Designers of Luxury Travel for over 35 Years Swain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice." Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.
Coordonnées de contact
19041, Haverford, Etats-Unis
- 1-800-227-9246
- info@swaindestinations.com
- swaindestinations.com
4,9
Excellent
224 avis
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Always great from beginning to End to…
Always great from beginning to End to deal with all the Staff at Swain.
30 octobre 2019
Avis spontané
Réponse de Swain Destinations
Dear Cynthia,
We value your support and your partnership and we appreciate your positive comments about working with our staff.
Kind Regards,
Anne Pace
Swain Destinations
Very responsive through the entire…
Very responsive through the entire booking process. My Swain booking agent also checked in with the lad operator during their holiday to see if my clients were having a good time. They noted that to me upon their return.
29 octobre 2019
Avis spontané
Réponse de Swain Destinations
Dear Howard,
We appreciate your follow up comments and to know that your clients also appreciated our service, particularly during their travels.
Kind Regards,
Anne Pace
Customer Success Manager
Kathryn Fisher is wonderful to work…
Kathryn Fisher is wonderful to work with.
Thorough and detail oriented.
She definitely knows her stuff and my clients
always return delighted with their experiences
in Australia or New Zealand.
I have a couple on a 25 day tour right now and i'm
sure their reactions will be similar.
25 octobre 2019
Avis spontané
Réponse de Swain Destinations
Dear Sandra,
Thank you for sharing your comments on working with one of our consultants and we are so happy to know that your clients return from Australia and New Zealand delighted with the experiences they have had while traveling.
Kind Regards,
Anne Pace
Customer Success Manager
Grant St Clair is very knowledgeable…
Grant St Clair is very knowledgeable and professional. He is a pleasure to work with. He makes my easy.
23 octobre 2019
Avis spontané
Réponse de Swain Destinations
Hello Lynda,
Our goal is to provide you with our professional expertise and the most up to date local knowledge to make trip planning a seamless experience. Thank you for your comments.
Kind Regards,
Anne Pace
Customer Success Manager
Loved the updates and client came back…
Loved the updates and client came back said everything was amazing to Africa. Would definately use them again!
15 octobre 2019
Avis spontané
Réponse de Swain Destinations
Dear Vicky,
We are happy to hear that your clients had an amazing experience on their recent trip to Africa. The staff in our local office in Africa communicates with clients while they are traveling, so that you can be kept updated as well. We look forward to assisting you with future travel arrangements to one of our destinations, Africa, Asia or Oceania.
Kind Regards,
Anne Pace
Customer Success Manager
Great travel company
Great travel company. Professional, helpful and planned wonderful trip to Australia.
3 octobre 2019
Avis spontané
Réponse de Swain Destinations
Dear Mrs. Menkus,
Thank you for sharing your recent travel experience and we are so pleased to know that you had a wonderful trip and that you found our company to be so helpful and professional.
Kind Regards,
Anne Pace
Customer Success Manager
My Swain Experiences. After almost 17 trips to include 8 to…
After almost 17 trips to include 8 to Africa planned through Swain, I am not only extremely pleased with my experiences, but have recommended Swain to family and friends for their travel plans.
1 octobre 2019
Avis spontané
Réponse de Swain Destinations
Dear Mr. Sheppard,
Thank you for your continued support and recommendation of Swain Destinations. We value your loyalty in planning your travel arrangements with us.
Kind Regards,
Anne Pace
Customer Success Manager
Great Travel Experience
Very good experience! Great reliable information and attendance to details.
28 septembre 2019
Avis spontané
Réponse de Swain Destinations
Dear Mr. Robinson,
Thank you for your comments and we are pleased that you had a very good experience and enjoyed our reliable information and attention to detail.
Kind Regards,
Anne Pace
Customer Success Manager
The location of hotel choices was…
The location of hotel choices was perfect. The pick up-drop off from/to hotel/airports was always on time. Had a great time.
27 septembre 2019
Avis spontané
Réponse de Swain Destinations
Dear Lynda,
Thank you for letting us know that you had a great time on your recent vacation. The location of your accommodation is an important factor as are all of the transfer arrangements within your itinerary!
Kind Regards,
Anne Pace
Customer Success Manager
Everything was excellent- pre trip and…
Everything was excellent- pre trip and during trip!
25 septembre 2019
Avis spontané
Réponse de Swain Destinations
Dear Figs,
Thank you for your comments on our service and your trip. We appreciate your feedback and are very glad to know your trip was excellent.
Kind Regards,
Anne Pace
Customer Success Manager
Awesome travel firm to work with
Awesome travel firm to work with. Every trip was amazing. Thank you.
25 septembre 2019
Avis spontané
Réponse de Swain Destinations
Dear Greg,
We value your support and we are pleased to know that each trip has been amazing and that working with us has been such a positive experience for you.
Kind Regards,
Anne Pace
Customer Success Manager
My second very good experience with…
My second very good experience with Swains.
I booked a big trip at the last minute, and the folks at Swains were very patient and helpful, and worked hard to accommodate my schedule.
20 septembre 2019
Avis spontané
Réponse de Swain Destinations
Dear Osmocene,
We are pleased to have been able to assist you with the last minute arrangements for your trip and to know that this has been your second good experience with us.
Kind Regards,
Anne Pace
Customer Success Manager
Fantastic trip to Rwanda and Tanzania with Swain
Swain Destinations created an amazing trip for us to Rwanda and Tanzania. They were able to make the journeys seamless and connected us with incredible local guides each step of the way. Really enjoyed working with them to develop the itinerary and knew they were accessible during the trip as well.
Their experience in working with different tour operators and excursions across both countries was invaluable to us. We knew we were in trusted hands the whole time.
17 septembre 2019
Avis spontané
Réponse de Swain Destinations
Dear Paula,
Thank you so much for sharing your thoughts about your trip to Rwanda and Tanzania. It does sound like an amazing experience in each country and we are so pleased to have been part of this journey with you.
Kind Regards,
Anne Pace
Customer Success Manager
Creative itineraries!
They are excellent in designing
Creative experienced in
their destinations. The
guides and touring are
the best in each location
and the pricing is
Competitive.
16 septembre 2019
Avis spontané
Réponse de Swain Destinations
Dear Barbara,
We appreciate your comments on our creative itineraries and our competitive pricing. We take pride in designing fully customized experiences for North American travelers who visit one of our destinations, Australia, New Zealand, the South Pacific Islands, Africa and Asia including India.
Kind Regards,
Anne Pace
Customer Success Manager
As usual excellent schedule and service.
9 septembre 2019
Avis spontané
Réponse de Swain Destinations
Dear Janet,
We appreciate your comments and pleased to hear that our schedule and service has been consistently excellent.
Kind Regards,
Anne Pace
Customer Success Manager
Trouble free Tokyo
Swain took my requests for Tokyo less than 10 days before we arrived and provided us with a three day trouble free plan which included everything we wanted to see and more. The best part was the young lady who was our personal English speaking guide in Tokyo. She spoke perfect English, we understood every word she said, she provided us with lots of hints and tips and made sure we did not stray out into traffic, She found some wonderful Japanese dining places - authentic food which we loved! We had a car and driver as well, so were able to keep our purchases and bags in the car. Great itinerary, lovely people, hassle free visit, and we got to the ship on time!
23 août 2019
Avis spontané
Réponse de Swain Destinations
Dear Ann,
It's good to hear you "got to the ship on time", with a hassle free visit in Tokyo and some wonderful memories of your three day visit. We are happy to have been part of this experience for you and thank you for your follow up.
Kind Regards,
Anne Pace
Customer Success Manager
All around excellent!
We have used Swain Destinations for over a dozen trips to Africa, Australia/NZ and India. Never once on any of them has any single arrangement (accommodations, rides, guides, etc) ever not worked perfectly. It's hard to get better than that!
20 août 2019
Avis spontané
Réponse de Swain Destinations
Dear TK,
Thank you for your loyalty and support of Swain Destinations. It is wonderful to hear that all of the arrangements for your trips have worked so well. Travel is such a joy and we are happy to have been of assistance to you!
Kind Regards,
Anne Pace
Customer Success Manager
This was my first time using Swain and…
This was my first time using Swain and it was great. I had car's or buses picking me up all times of the day for airport runs, tour pick ups or returns to the airport. Everything went smooth! Hotel locations were good. I did down grade the hotels because of the trip cost and I was happy with the place that they picked.The person I worked with building the trip (Darren) was great with suggestion and trying to get as much into a day as we could handle. I would use them again.
15 août 2019
Avis spontané
Réponse de Swain Destinations
Dear Bob,
Thank you for your comments and we are pleased to know that we were able to plan such a good trip for you and that all of the arrangements worked so well.
Kind Regards,
Anne Pace
Customer Success Manager
The total agenda
The total agenda, scheduling, and service by Swain for our recent 5 week travel in Africa was beyond my greatest expectations. Every location was spectacular. All the travel arrangements and custom private experiences were absolutely perfect. The safari and city guides were not only extremely knowledgeable, but were so pleasant that we instantly felt like their personal friends. And, even when there were a few minor transportation delays, the Swain staff always had the situation in hand before I had a chance to alert them. The overall total service by the staff at Swain was exceptional. Everyday, our "in Africa" Swain contacts reached out to check in with us. They are the best I have ever worked with.
12 août 2019
Avis spontané
Réponse de Swain Destinations
Dear Mr. Blank,
We are thrilled that your 5 week African adventure exceeded your expectations and that you had the opportunity to experience such an amazing destination, with the guidance and dedicated service from our Swain Destinations staff on the ground.
Thank you for your comments.
Kind Regards,
Anne Pace
Customer Success Manager
Always easy to work with and amazing…
Always easy to work with and amazing staff!
7 août 2019
Avis spontané
Réponse de Swain Destinations
Dear Ena,
Thank you for taking the time to share your experience. Your comments are much appreciated and we are so pleased to know that you have enjoyed working with our team at Swain Destinations.
We value your partnership and support.
Kind Regards,
Katie Manly
Vice President of Sales and Marketing
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