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Noté 5 sur 5 étoiles

The cruise with Swan Hellenic was wonderful in every way. It was educational, interesting and fun. The ship was immaculate and the food was amazing. The staff in every department were friendly and... Voir plus

Noté 5 sur 5 étoiles

As experienced cruisers who have been cruising for 35 years now with many different cruise lines this September we did our first cruise on the Swan Hellenic Diana which we thoroughly enjoyed. It was a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We appreciated the total attention from the staff. Every person we encounter was willing and able to attend to our desires. We looked forward each day to the delicious food and our great adventures. E... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Vega is a beautiful small ship and the captain was excellent. The staterooms are well appointed, comfortable & clean. Food was very good & the crew was attentive & friendly. The itinerary brought... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de navire de croisière
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  3. Agence de voyages en bateaux de croisière

Écrit par l'entreprise

Cultural Expedition Cruises


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4,6

Excellent

TrustScore 4.5 sur 5

172 avis

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4,6

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(172)

86 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Subramanian & Janaki

The Cruise Ship is just exotic & luxurious. A monster in cutting through the ICE.
The Captain & his senior team were so down to earth and available to their own team and the customers, all the time. Very intimate experience.
The Cabins were luxurious with all thinkable amenities & well kept by HK throughout the ten days.
Dining in regular room and outdoors @ Swimming pool when it was sunny & bright were always a looked forward to events. Food was great, too. We vegetarians were lovingly taken care of.
The Expedition team was exceptional with an able team leader and well versed experts & special invitees. Such humane experience and we learnt a lot from them - topics covering Geology, Ecology, Botany, Zoology, Greenland and its brief history & immediate future goals (courtesy ex PM of GL), Culinary expertise from Michelin star chefs ---.
The briefings were to the point, safety given utmost priority and we could achieve almost everything planned barring one event because of ill weather.
The Observation Deck - the HUB of all our meets and briefings/lectures is a wonderfully laid out place. We spent more time here than the cabin, meeting and getting to know each other. Wonder co-cruise mates from USA, Canada etc. We ourselves were two couples - senior Indian citizens, ticking off our bucket list in retirement.
The polar plunge was a surprise event and only we two menfolk did it along with 27 others. Is a chilling experience - rest assured.
Didn't spot many wildlife. Personally, I am happy because it gives me equal pleasure seeing them on videos and not disturb them in their habitat. GL is one of the last natural places in this Earth - let us NOT leave any footprint here.
Once again, The Captain of the Ship is such a delightful person and leads the team with such simplicity & humility. His command is omnipresent everywherre by the crisspness of servie & experience. Lastly, the Crew was friendly and participatory, always.
Score 5 on 5.
Next, Antartica Cruise in Feb 2026.

31 juillet 2025
Avis spontané
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Réponse de Swan Hellenic

Dear Chitra,

WOW! Thanks a lot for your incredible review. It was a great pleasure to host you onboard and we are very happy to hear your feedback on your trip. We strive to achieve excellent service and this is reflected on the happiness of our guests onboard. Looking forward to having you with us again for your next adventure in Antartica!
All the best,
Laura
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

Great expediction cruise

Great destination, best service and amazing crew and expedition team

18 juillet 2025
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Réponse de Swan Hellenic

Thank you so much for taking the time to post, we are so pleased you had an enjoyable trip.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

The Arctic Experience July 18 to 1 Aug'25..

The 13 day stay on the Vega was exciting, comfortable and knowledgeable!
Both the Staff and Expedition Team were very forthcoming and encouraging!
As soon as someone saw u struggling either with the safety gears or negotiating steps or terrain they would be physically assisting you or accompanying u till u felt comfortable and at ease! At other times words of encouragement did the trick!
The staff were extremely polite and ever ready to serve....I would particularly like to mention Robinson (at the reception).
Looked forward to the 'trips' on the Zodiac....they were exciting, well managed, informative and felt very safe even when the sea or weather was otherwise!
The food was amazing....the items were tasty and Chef Amit made it a point to interact with most of the Guests!
On the whole loved the vibe .....interactions with Ferdinand Fernandes, The Captain, Dr. Mila, Bert, Mike, Chef Amit, Jeffrey, Robinson, the staff at the Bar(on 7) will always be cherished and remembered!

18 juillet 2025
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Réponse de Swan Hellenic

Dear Farida,

We are very happy to hear you had a fabulous time aboard of our wonderful SH Vega. We are proud to have the most dedicated staff and Expedition Team! We hope you will join us again on your next adventure.
Kind Regards,

Laura Di Stefano
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

Extraordinary cruise line

Extraordinary cruise line. Fantastic personalized service. Immaculate ship. Very experienced Expedition team and lectures given by knowledgeable people. Highly recommend this cruise line.

18 juillet 2025
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Réponse de Swan Hellenic

Dear Chinta,

thanks so much for your fantastic review! We hope you will choose us again for your next adventure!
Best regards,

Laura Di Stefano
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

Großartige Expedition Spitzbergen, Grönland, Island

Sehr engagiertes Expeditions- und Hotelteam. Saubere und geräumige Balkonkabine. Sehr gutes Essen. Reise mit SH Vega uneingeschränkt zu empfehlen.

31 juillet 2025
Avis spontané
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Réponse de Swan Hellenic

Dear JS,

Thanks for your great review! We are looking forward to having you onboard again for another great trip.
Kind Rgards,

Laura Di Stefano
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

Traumreise/Expeditionskreuzfahrt Arktis

Wir haben mit der SH Diana von Swanhellenic im Juli 2025 eine Expeditionskreuzfahrt in die Arktis gemacht. Es war einfach unglaublich!
Das Schiff ist hervorragend. Modern eingerichtet, sehr gepflegt und hat alles was man braucht. Der gesamten Crew geben wir 10 Punkte. Alles Top organisiert, ob Fahrten mit den Zodiacs oder Vorträge, geführte Wanderungen.
Das Essen ist super lecker und hat auch 10 Punkte verdient. Wir haben Eisbären, Walrosse, Polarfüchse und jede Menge Vögel gesehen. Es wird auf die Natur und Tiere geachtet. Das finde ich super.
Aber am meisten fand ich die Freundlichkeit am Board unfassbar. Man merkte dem Team an, wie gerne es dort arbeitet. Einfach toll ❤️ Wer eine außergewöhnliche und luxuriöse Reise machen möchte, dem kann ich Swanhellenic nur empfehlen.

10 juillet 2025
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Réponse de Swan Hellenic

Vielen Dank dass Sie sich Zeit genommen haben, Ihre Eindrücke zu schildern.
Wow , das Personal wird sich riesig über Ihre 10 Punkte freuen.
Es freut uns sehr, dass Ihnen das Schiff sowie die Erlebnisse an Bord gefallen haben.
Wir hoffen Sie bald wieder an Bord begrüβen zu dürfen.
Alles Gute

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Excellent Arctic Expedition Cruise Provider

Swan Hellenic's SH Diana, crew, and expedition team all worked brilliantly in providing a full, engaging, and inspiring Arctic experience. Everyday was a engrossing experience shared by the guest and crew. Lectures were contextual to the experience and had excellent content. Meals, cabins, and daily operations were 5 stars every minute.

1 juillet 2025
Avis spontané
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Réponse de Swan Hellenic

Thank you Kham, sounds like a wonderful adventure, we really appreciate you sharing your experience.

Hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Swan Hellenic Svalbard Cruise

We travelled with Swan Hellenic to Svalbard for an Artic Cruise on SH Vega. This was our first cruise and while the ship was large it only has 149 passengers which gives it a real personal feel.

The whole experience was unbelievable. All the staff were absolutely wonderful and attentive including the Captain who was happy to share his time with guests answering questions and his experiences of the many trips Swan Hellenic offer. The expedition team were very knowledgeable and the lectures they gave were extremely
informative and interesting. They also gave so much of their time answering our questions.

A special thank you to some team members we saw regularly, Ferdie who’s team made sure we were so well looked after, Paulina made our zodiac tours interesting and so much fun and Rolando who looked after our cabin meticulously.

The expeditions were great and a mixture of land based tours and zodiac rides. The wildlife and glacier scenery was so unique and like nothing else I’ve seen anywhere in the world. Some of the areas we visited were breathtaking. We had the most amazing polar bear encounter in the early hours as it feasted on a dead sperm whale, this felt like a once in a lifetime experience.

The ship and cabins were so clean and modern. The food was amazing and fine dining quality. I would highly recommend Swan Hellenic and I wouldn’t look beyond them for the Antarctic cruise I would like to do.

4 juillet 2025
Avis spontané
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Réponse de Swan Hellenic

Thank you so much Simon for taking the time to review your recent voyages, it sounds absolutely magical and I am sure you will have memories that last a lifetime.

We cannot wait to welcome you back if you choose Antarctica.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Amazing Ship, Amazing Staff, Amazing experience!

Amazing trip to Arctic made even more amazing by the knowledgeable and personable expedition crew who couldn’t do enough to make sure that we had the best experiences possible. Guest lecturers really enhanced our experience. The cabin was spacious with loads of storage and kept clean by the wonderful hotel team who nothing was too much for! The food and service was second to none, delicious, healthy and varied served to us by the lovely restaurant staff who could not do enough for us and remembered our preferences from the first night. Being on such a small boat was an absolute pleasure and meant that we got the opportunity to get to know fellow guests and staff and despite being small it never felt crowded. Swan Hellenic clearly employ the best which makes for the most amazing trip!! Don’t hesitate book with Swan Hellenic you wont regret it!

20 juin 2025
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Réponse de Swan Hellenic

Thank you so much Dawn for taking the time to post, sounds like you had a magical trip.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Amazing Experience

Kayaking in the Arctic was on my bucket list...and on Swan Hellenic's SH Vega, I was able to mark that goal complete. By circling a section of the Svalbard archipelago and stopping off in fjords for Zodiac excursions near glaciers and landings for hikes on the arctic tundra, the cruise presented an awesome glimpse of life at the top of the world. The enthusiastic excursion leaders were personable, knowledgeable and professional and did everything they could to keep us safe and informed. We saw polar bears, walruses, seals, reindeer, caribou and even an arctic fox not to mention tens of thousands of birds. The intimate ship was immaculate and handled the one day of 10-foot seas with ease. The crew-- from the super friendly captain to the diligent cabin steward-- made this cruise so pleasurable. The food was delicious and served by an incredibly attentive waitstaff. I especially enjoyed the onboard laid-back vibe-- no need to get dressed up for dinner or be forced to dine at assigned tables or times. No, we were there to experience the Arctic in all its icy, snowy splendor. The parkas we were given to keep for good often got wet in the Zodiacs, but they kept us dry and warm. I am not a cruise person at all-- I hadn't been on a cruise ship in over 40 years-- but this experience was a memorable one. To get up close and personal with the stark, barren, other-worldly landscape was a trip of a lifetime for me, made even more special by the opportunity to kayak among the ice floes.

27 juin 2025
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Réponse de Swan Hellenic

Thank you Allan so much for taking the time to post, sounds like a trip of a lifetime. So pleased you experienced the quality and adventure we here at Swan Hellenic thrive to achieve for all guests onboard.

We hope to welcome you back in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Swan Hellenic - see and do amazing things

Experiencing some of the most amazing places in the world, on a Swan Hellenic cruise, has changed my life. I selected Swan Hellenic based on the itinerary, the intimate size of the ship and the beautiful, modern ship and cabins. I’ve returned 4 times based on the amazing crew and the exciting destinations and experiences.
Captain Lyubomir Garciyanov (currently on Vega) is so engaging, approachable and goes above and beyond to insure clients are happy and have the opportunity to “See what others don’t”. This leadership permeates throughout the staff. Everyone works very hard to make sure your guest experience is exceptional. The ship feels like home. It’s extremely comfortable, well maintained and the food is always delicious and varied.

27 juin 2025
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Réponse de Swan Hellenic

Thank you Kim so very much for your glowing review, it really makes us so happy that you will have memories that last a lifetime.

We hope to see you again in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Once in a life time Arctic experiences

This is an amazing cruise ship! The cabin was spacious with lots of storage room. The gym and the spa were nice. The outdoor hot tub and the pool were available most of the time when we were on board. The crew and the expedition team did a great job to serve all of us. The wait staff were extremely kind and attentive. The excursions by the expedition team were very thoughtfully and safely planned. We totally appreciated the hard work they put in and enjoyed it immensely.

22 juin 2025
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Réponse de Swan Hellenic

Thank you so much for taking the time to post Lisa, it is wonderful to read of your experience onboard and so pleased to read of the lasting memories you were left with.

We hope to welcome you back onboard again in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

What a fabulous experience

What a fabulous experience. Understated elegance! The Staff, the ship, the crew, the guides, the food, can't say enough. The lectures and knowledge of the guides and of course the scenery....I would definitely cruise with Swan Hellenic again!

20 juin 2025
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Réponse de Swan Hellenic

Awww thank you Jennifer for taking the time to post, so pleased you had such a lovely adventure.

Cannot wait to welcome you back onboard.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 4 sur 5 étoiles

Northern Adventure

Vega is a beautiful small ship and the captain was excellent.
The staterooms are well appointed, comfortable & clean.
Food was very good & the crew was attentive & friendly.
The itinerary brought us to pristine, sometimes remote locations. The expedition team endeavoured to prepare us with information about each stop. We saw stunning fiords, waterfalls, glaciers, whales, walruses , seals , reindeer, 2 polar bears & 2 puffins. And many species of arctic birds. A very memorable trip.

2 juin 2025
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Réponse de Swan Hellenic

Dear Heather,
Thank you very much for such a great feedback! We are happy to hear you had a fantastic trip and you were able to see even polar bears!! We are looking forward to having you for your next travel adventure.
Best Regards,
Laura Di Stefano
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

What An Amazing Experience!

Swan Hellenic Vega is definitely a ship to cruise on. Recently traveled from Halifax to Iceland. Amazing itinerary with numerous and enjoyable excursions. What sets them apart for me is the amazing crew and staff. I didn't once meet a crew member who did not have a friendly greeting and wide, warm smile. The restaurant and bar staff paid attention to every detail and catered to our every request. Food was excellent.
I highly recommend Swan Hellenic. It was our first cruise with them, but it won't be our last.

22 mai 2025
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Réponse de Swan Hellenic

Thank you so much Paul for your wonderful review, Vega is a very special member of our fleet and I agree the route is very unique.

We cannot wait to welcome you back onboard.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Good service all over the ship

Good service all over the ship, very nice dinner servings and excursions with a lot of content

12 mai 2025
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Réponse de Swan Hellenic

Thanks a lot for your review! We are glad to hear you had a nice trip with Swan Hellenic and we are looking forward to welcome you aboard again soon!
Kind Regards,
Laura Di Stefano
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

Schönes Schiff, tolle Crew

Schönes Schiff, sehr gut unterhalten, läuft ruhig, effiziente Satbilisatoren. Crew sehr freundlich, unaufdringlich aufmerksam, Zimmerservice ausgezeichnet. Zimmer schön mit viel Stauraum. Ausflüge waren sicher schön, habe aber nicht teilgenommen (bin Individualist). Interessante Vorträge und Info zu Schiff und Ausflügen. Sehr empfehlenswert (werde auf jeden Fall wieder eine Fahrt mit Swan Hellenic machen)

7 mai 2025
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Réponse de Swan Hellenic

Thanks a lot for your feedback!
We are happy to hear you had a great time!
Looking forward to welcome you onboard for your next adventure.

Kind Regards,

Laura Di Stefano
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

outstanding experience

it was outstanding experience, I really felt special. the room was wonderful, it was clean, big and the bed was so comfy, the service was amazing, the staff were so helpful, the itinerary was chosen perfectly, the meals in the restaurants was delicious and comprehensive, lots of variety of food. I will definitely repeat this experience.

7 mai 2025
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Réponse de Swan Hellenic

Dear Jinan,

Many thanks for your fantastic feedback! We are looking forward to having you onboard again for your next adventure.

Best Regards,

Laura Di Stefano
Global Guest Relations Specialist

Noté 5 sur 5 étoiles

Excellent Adventure

The cruise was very well organized. We were transported by private charter flight from Buenos Aires to Ushuaia smoothly, even though the flight was delayed due to weather. The transfer from Ushuaia airport to the cruise ship was also smooth. Disembarkation at Cape Town was smooth, but delayed - on account of a large cruise ship docking ahead of us.
A combination of relatively good weather (for Antarctica/South Georgia), an excellent Expedition Team (Nikki, Alex, Mark, Dimitry, Kevin, Ruth, amongst others), the efficient/wonderful staff of SH Diana (including Ana, Sona, Grace, Rossele, Eller and Erson) and the fabulous food by Executive Chef Amit Rao and his team, made the trip a once in a lifetime experience. Dr.Mila, our friendly on board doctor, could be seen making the rounds of the ship and greeting the passengers, on a daily basis.
We were able to do all of the scheduled itinerary (with last minute tweaks on account of weather), including a full one and half days at Tristan da Cunha/Nightingale Island. Informative talks by the Expedition Team made the time spent on board very interesting.
The cabins were very comfortable and the cabins/public areas kept spotlessly clean. Zodiac excursions/transfers were handled efficiently.
I would definitely recommend this trip with SH Diana to the adventurous.

7 mars 2025
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Réponse de Swan Hellenic

Thank you so much for your wonderful review, it sounds like a epic adventure.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Noté 5 sur 5 étoiles

Fabulous cruise across the south Atlantic

We loved our 21-day cruise across the South Atlantic. Knowledgeable and helpful staff, comfortable and spacious cabin, plenty of activities, excellent food and drinks.
Only downside is the cost of a decent internet connection.

7 mars 2025
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Réponse de Swan Hellenic

Thank you so much for your wonderful review, we are so pleased you had a wonderful time.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

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