SwapMyBills Avis 2 573

I completed a form for comparing energy prices in early September. They suggested I switch from Octopus to British Gas as my current contract was ending.They said I would save on my direct debit. I changed within days and paid slightly less in September but in October was told my direct debit would increase by 30% on 1st December to £119.56 a month from £90! That's scandalous!

I asked for an energy quote and didnt receive anything after talking to a gent on the phone he wanted me to sign up there and then but i wanted a quote to give me details, he basically just put the phone down on me. I suspect that they get commission on signing people up so he couldn't be bothered to send me the details i wanted.

Asked for a quote for gas and electricity,the quote was so low that it raised my concern that it couldn't be right also thay were using British Gas name.I wouldn't use this site as this obviously could put you into debt.

I’d swapped my broadband over through swapmybills on the 19th September. I was assured swapmybills would get in touch with BT aswell as diverting the calls from my talktalk business line to my mobile. It is now 20th October I’m without Wi-Fi my calls hadn’t been diverted. Nobody contacted any firms causing huge effects on my staff and business! Won’t be recommending and what a stressful first experience! Never again

Tell people the truth about how long it will take to get a service from your clients

It was so easy and quick. Really helpful

The company you put me in touch with are doing whatever they want and taking multiple amounts from my bank account. The company is V4. An absolute disgrace.

Swapping broadband has been stopped twice by plusnet. The company that i left plusnet are not closing my contract with them at all.

Very helpful and willing to call back, no pressure to sign

A friendly professional service. The operator was clear and concise and answered all my questions.
The process was so easy.

Very pleasant to talk to knowledge on product very good 👍

Informative and useful information about the various services and costing which helped in making an informed choice regarding suppliers.

It was quite informative and delivery of the equipment will be third week in October.

I am still waiting for the service to be active

Nothing was too much bother about explaining things. So helpful. Very pleasant .

All handled well by the caller....but when Shell sent the details they gave me a new land line number which the Swap my bills caller said he would put on the notes we wanted to keep existing number. This has not happen have had to ring numerous times but no one can change it back until the migration date has happen and hope someone in the background has or can change it back to the number we want to keep. Not a good first experience when something that was a simple exchange goes wrong at the first attempt. Puts you off changing providers...which is the crux of your business .

New broadband set up and working, so definitely the right product at the right price! Thank you!

Was able to speak to someone directly who did a meg test speed and potential use for the property, went through and explained the package and set installation date.