Bunch Avis 

I have been chasing this company for over a year! They blocked my switch over when i tried to leave them, forced me to pay money to close the account. Then was overpaid and have not given me a refund!

I was told a refund would be sorted within 5 working days and again it is all lies… do not trust this company! They are extremely scammy!

Aaliyah was absolutely amazing! Couldn’t ask for better customer service, she was so helpful and polite. We got disconnected at one point and she made the effort to ring me back and solve my query. Thank you so much Aaliyah :)

I genuinely wish someone had warned me about this company before I signed up.

Before signing up, they were amazing at communicating. They answered my calls, were really friendly and made everything sound so simple. I was a first-year university student and they basically sold it as “don’t worry about your electricity, gas and water, we’ll sort everything for you.” It sounded perfect.

The minute we signed up, it was a completely different story.

Our bills were constantly wrong and inconsistent. We hardly even stayed at the house, yet some of the bills we were getting made absolutely no sense. We questioned them multiple times and got nowhere. Emails would be ignored, getting hold of someone became a nightmare, and nothing seemed to actually get resolved.

Then moving out was somehow even worse.

I sent them the final meter readings like I was supposed to and was told they would work everything out and tell me what I was owed within a certain timeframe. I thought, fine, finally this will be over.

It wasn’t.

That timeframe passed. Then weeks passed. Then months passed. I spent around 7–8 months chasing them just trying to get this sorted and close everything down. At one point, after chasing again and again, I finally got told it would be resolved within two weeks. Those two weeks passed and, unbelievably, I ended up waiting months again.

I genuinely got to the point where I was considering getting solicitors involved because I didn’t know what else I could do. But I was a student — I didn’t exactly have money sitting around to start taking a company to court.

The whole experience was exhausting.

University is stressful enough, especially in your first year when you’re away from home and trying to manage your own finances for the first time. The whole reason I signed up with The Bunch was because they were supposed to make that side of student life easier. Instead, they caused me months and months of unnecessary stress, incorrect bills, chasing emails and broken promises.

What annoys me the most is how easy they were to contact before I signed up compared with afterwards. When they wanted my custom, they couldn’t have been more helpful. When I actually needed their help, getting a proper response felt almost impossible.

I can’t speak for everybody else’s experience, but mine was honestly awful from start to finish. After everything I went through with them, I would never use The Bunch again and I would never recommend them to another student.

Please think very carefully before signing up. I wish I had.

We used Bunch for our energy and water bills from November 2024 until October 2026, and it has been one of the most stressful customer experiences we've ever had.

From the start, there were problems registering our gas meter when we moved in. It took about a year to sort out, mainly because Bunch would take months to reply to our emails, we never had the same person answering our email thread twice, each new person had no idea what had already been said, gave answers that were wrong or didn't address our questions, and made us explain everything again from the beginning.

We were also overcharged every month, to the point where around £600 of credit built up on our account. We had to make several formal complaints and nearly took the matter to the Energy Ombudsman.

More recently, we received a letter from Yorkshire Water threatening debt collection, even though we have paid Bunch for our water every single month, as our bills show. When I called Bunch to sort it out, the first person I spoke to couldn't answer any of my questions and didn't even know what Huddle Utilities was (the company that recently bought Bunch). I was then transferred and left on hold for 45 minutes, and the second person still couldn't answer all my queries. We have sent emails requesting urgent action, but still nothing is being done. This Yorkshire Water issue still hasn't been dealt with and we might still have to take it to the Ombudsman.

Finally, when we switched supplier on 29 October, Bunch still set up a new payment schedule of 6 months × £103.80, as if we hadn't switched to a different energy company. We emailed them about it and still haven't had a reply. Our account is also nearly £200 in credit and we owe them nothing.

Poor communication between staff and customers, and between staff themselves, constant mistakes, months-long delays for simple issues... After two years of this, I can only describe their service as incompetent. Please save yourself the stress and choose another company.

Judah solved my problem with no hesitation and ensured I will not have the problem again.

They’re the worst company, DO NOT SIGN UP WITH THEM. So you know I’ve not been with them since 2024, they’re still on my backside trying to get more and more money almost 3 years after I’ve left the property. Changing figures and claiming I didn’t pay for water despite paying every monthly payment. All this money after leaving the property is what I assume legal loopholes in rinsing students of their money. They have taken £500 off me over legal loopholes and mistakes made by my flatmate from over 2 years ago. When I finally thought it was over and my account was deleted, I’m hit with more emails saying I owe the company money. This has happened over 4 times now in 3 years after leaving the property. If I could go back and never have signed up with them I would. THIS IS A WARNING TO NOT SIGN UP. Their customer service team are terrible. They add random extra management fees, their customer service team aren’t very good at all. I went on for 8 months after leaving trying to get £600 they told me they owed me, then a year on after leaving my property this was flipped on me. They essentially trapped me into a legal loophole so they could add management fees and extra fees so they could rinse more money out of me. Literally today they have said I still owe them money a month after finally sorting out paying them the money which in my opinion I shouldn’t have owed in the first place. They also straight up stole credit from my account and couldn’t explain why.

Disastrous customer service and client engagement. They pretend to not receive your emails and they jot in extra fees that they don't inform you about. Absolute clowns

1. They overcharge you
2. The customer service is absolutely terrible. 40 minutes waiting to get through to someone who “wont be able to do anything”
3. Refunds are a headache. It took me 3 months to get a refund back, given I called every week and sent weekly emails.
4. The only thing that ended up working in the end is legal action. When my lawyer got involved they started moving quicker.

Absolutely avoid at all costs.

A completely dreadful company. They take advantage of students by convincing them that the deal they receive is good and that, by the end of the package, they will get their money back.

What actually happens is they increase the cost to an exorbitant sum far, far above individual bill companies, so far that it is completely unjustifiable.

They then, at the end of the scheme, tell you you haven't paid enough and send you threats of court orders in order to get you to pay a randomly decided sum and charge you extortionate late fees.

Not to mention, their entire service team is AI-run, and it is virtually impossible to reach a person.

I would rate them negative stars if I could.

absolutely appalling company can never get through to them and they constant feed bullshit lies company should be investigated management don’t do anything to pull there fingers out and the people who actually answer the phone when they feel like it are evan worst telling me constantly someone will contact me after weeks of trying to get hold of them also being on the phone for 3 hours with out actually speaking to anyone if i could give no stars then i wouldn’t absolutely scum bags of a company

My experience with Bunch was very good I spoke to Jason, he was very helpful he explained everything I needed to know,he made me feel confident and comfortable when speaking with him.

I'm surprised at the amount of positive scores and comments.
I would never recommend this company to anyone!
My son was mis-sold a contract at the end of July as he was moving into a house. Mis-sold - in that he never agreed to the contract, and yet they took money from him.
It then took me 11 long and torturous weeks of telephone calls (each at least 45minutes call waiting); multiple emails (ignored); random invoices (!) even after they admitted they has mis-sold the non-existent contract to finally get the misappropriated money back.
Customer care is shocking - non-existent.
I would strongly advise people to think again before using this 'Bunch of.....'

Absolutely appalling customer service from The Bunch. I contacted them to get clarification on an alleged outstanding balance on my account and simply wanted a full breakdown of my account details and payment history to establish which payments had supposedly been missed.

I also requested that payment confirmations and account statements be sent to me going forward so I could keep track of everything and ensure all payments were correctly recorded.

Instead of helping me resolve the issue, I was met with an unacceptable level of customer service. When I insisted on receiving my account details and a breakdown of the payments to understand where the discrepancy was, the man I was speaking to actually hung up the phone on me.

This is completely unprofessional and unacceptable. I was not trying to avoid paying anything I legitimately owed; I was simply asking for transparency, accurate records and basic customer service. Surely, if a company is claiming there is an outstanding balance, the customer should be able to see a clear breakdown of the account and verify which payments have been received and which are allegedly missing.

Being hung up on for asking reasonable questions is shocking. Customers should not have to fight to obtain their own account information or be treated this way when trying to resolve a payment query.

The Bunch needs to seriously improve its customer service, transparency and handling of account enquiries. I would like a full breakdown of my account, confirmation of all payments received, and an explanation of this representative's behaviour.

Based on this experience, I am extremely disappointed and would not recommend a company that handles its customers' legitimate concerns in this manner.

I went with bunch after my estate agents recommended them as I am a new tenant and bill payer. BIG mistake.
I was paying around £150 to start with, for electric and water in a small 1 bedroom apartment. I didn’t mind this at all. This monthly price then continued to rise and as it stands, I’m now paying £400 a month for the same usage.
I have questioned this numerous times, I am told this is correct however no evidence or bill has EVER been provided regardless of my requests. My estimated monthly bill is now over £1,000 for electric only. I have been told this is an ‘industry estimate’.
Not only this, I had a years contract with bunch, this ended in July 2026. I am now in debt over £1,500 as I wasn’t charged for my actual ‘usage’ - it was all ‘estimated’ so really, my bills were suppose to be over £400 monthly. This is unaffordable and ridiculous.
When I call bunch, they just tell me it’s correct and there’s nothing much they can do.
They also try and take random payments out my bank account for some reason?
If you’re thinking about going with bunch, save yourself and sort your bills yourself. There are hidden charges and they are completely dishonest and will tell you there’s not.
If you call the electric/water company directly to speak about your billing, they say bunch has to authorize you to discuss this as the bill is in their name, not yours.
All the good reviews on here are most likely fake.
Also I cannot leave bunch until I pay off my ‘debt’ as the monthly costs also keep rising. I absolutely hate this company.

The call experience was great and the customer service agent (Manny) that attended to me was very helpful.

Manny was brilliant, helped with all my queries and left with all my issues couldn't fault him

Aaliyah was extremely helpful with my query regarding my account closure

This is a scam they don’t make attempt to contact you and take money straight away and continue to even after cancellation. They say they contact you in 48 hours but it took 2 weeks before I had any reply and they still try to take money from my bank account. More than my bills cost and my bill companies haven’t had any contact from them either. Stay away!

Terrible - they make mistakes with billing, and then are entirely unreachable and do not respond. They actually failed to set my account up properly, I was paying more than £200 per month and a DIFFERENT supplier was hounding me because they were the actual suppliers due to Bunch's mess. Bunch couldn't be contacted, it took more than a month to resolve, and then a YEAR later, started billing me again despite me not actually having an active account! Do not use! Horrible.