Bunch Avis 

Dont use this company, the 5x reviews must be their employees using trust pilot to drive the scores up. They don't help much, cancelling is a nightmare, you will find you are often 20%-30% better off to NOT use them and pay for your bills directly, they are unhelpful and charged our apartment for a time period we didn't even live there for (pre-move in). DO NOT use this company.

Excellent customer service from Amaree very good at her job.

I was with Bunch for 12 months for energy and water. I left at the earliest opportunity and would not recommend them.

Pricing: When I signed up by phone, I specifically asked whether Bunch would cost me more than going direct with a supplier. I was told no. In reality, my standing charges were more than double the Ofgem Price Cap: 120p/day for electricity and 78p/day for gas, against Cap rates of roughly 57p and 29p. That's over £400 a year extra before using a single unit. Had I known, I would never have signed up. Their own T&Cs say they are "not a price comparison or money saving platform" and that "you are likely to find cheaper individual deals". Nobody mentioned that on my sign-up call.

My renewal quote for fixed rate energy was £237/month. I switched to a direct supplier on a 12-month fix at £173/month for the same usage, £768 a year cheaper. The renewal also added a new mandatory £20/month membership fee that wasn't part of my original contract.

Customer support: I made two enquiries in 12 months. Both took 26-28 days to get a meaningful reply. One was a request for a utility bill as proof of address. By the time it arrived, it was too late to use.

Account visibility: There is no way to see your balance or a bill in their portal. You cannot tell whether you are in credit or debit without contacting support, which takes nearly a month.

Cancelling: When I called to cancel my water service, I was told they don't issue cancellation confirmations as standard. I had to specifically request one. For a company that manages your household bills, that's a basic gap.

The pricing is opaque, the support is unacceptably slow, and the admin they promise to take off your hands creates more work than it saves. Do your own comparison before signing up. I wish I had.

Amaree dealt with my case and sorted out it very efficiently. I had issue with refund after final balance statement. Has responded in time and informed me that the problem has been solved. I am happy and grateful.

Absolutely Horrendous Customer Service – Avoid at All Costs!

One of the worst customer service experiences I have ever had. I never requested or authorised an energy plan, yet they went ahead and created one for me. When I contacted them to cancel it, they refused to process my cancellation and made the whole experience incredibly stressful and frustrating.

It is absolutely unacceptable to set up an energy plan that I never asked for and then deny me the right to cancel it. I feel trapped in a plan I never wanted, with no proper resolution or reasonable customer support.

The entire process feels unfair and completely unprofessional. Customers should not have to fight to cancel a service they never requested in the first place.

I am extremely disappointed with their service and the way this situation has been handled. I would strongly advise others to think twice before dealing with this company. The lack of transparency, accountability, and basic customer care is appalling.

Very difficult to get through to customer support, phone lines busy, don't reply to email, no chat. When my issue is resolved i'll consider removing my review, sent a further email today.

The Bunch is an absolute scam and their customer service is horrible. I only signed up to it as it was recommended by my property manager, and now I am deeply regretting it. It's been 3 months and I still don't have wifi. First, it took them a month to actually send the router. Then, there's a fault on the line and I need an engineer to come look at it... Something that should be super easy to arrange, but it needs to be done via Bunch and they don't answer emails or phone calls, so I am rendered incapable of actually getting it booked. What's deeply frustrating is that it's something that could be resolved in a matter of minutes, yet they are entirely unresponsive. It makes me incredibly uneasy about what it's going to be like exiting the contract.

I’ve paid every instalment on time, including £104.86 on 27 August (higher because of an extra fee they added, which I paid over the phone), then £90.30 on 24 September and £90.30 on 7 October. I have bank proof of all of them.
What makes this more frustrating is that they already have my card details on file. They should be taking payments from my account automatically, yet I’ve been left to make each payment manually. I shouldn’t have to chase my own payments when they have everything they need to collect them.
Despite paying, I received an email claiming I owe £195.60, which is my two recent payments plus a £15 late fee. It threatened a County Court Judgment and a property visit with a £60 attendance fee, even though I’d paid. It looks like my payments simply weren’t allocated to my account.
I’ve sent them my evidence and asked for the balance to be corrected and recovery action paused. Be careful with this company, and keep proof of every payment you make. Threatening legal action over money that has already been paid is unacceptable.

This company overcharges people. I am paying £75pm with another company yet these people were charging me £256pm for just electricity and yet, they have the audacity to tell me i am owing £22 extra after switching to a different service. Never sign up with them.

This is my first time doing business with Bunch, customer service is impeccable. Faisal Mohammed was an absolute pleasure to speak with. He explained all the packages in detail, and answered all my questions.

Extremely poor customer service and failure to close our account

I have been trying to contact Bunch for weeks, calling every day and spending 20–40 minutes on hold, but I still cannot get through to anyone. I have sent multiple emails, submitted formal complaints by email and completed their own complaints forms, yet I have received no meaningful response.

Despite repeatedly requesting that our account be closed, Bunch continues to charge us. To make matters worse, they appear to have opened a second account using our details without our authorisation, while leaving the original account open. We have also discovered that we apparently received no bills or statements showing our energy usage for approximately a year, despite being charged extremely high amounts.

The complete lack of communication, transparency and accountability is unacceptable. I have exhausted every available avenue to resolve this directly with Bunch, yet they continue to ignore us and charge us.

I want our account properly closed, the charges investigated, a full breakdown of our energy usage and billing provided, and a meaningful response to our complaints. I would strongly caution anyone considering using this company.

I've been dealing with billing issues with Bunch since 2024.
The biggest problem hasn't been one bill or one mistake.
It's been never knowing when something is actually finished.
I haven't ignored bills or waited for Bunch to chase me. Quite the opposite. I've repeatedly contacted them myself to check my account, understand exactly what I owed and make sure everything was being paid correctly.

My previous contract ended in November 2025 with an outstanding balance. I contacted Bunch specifically to establish exactly what remained. They calculated the balance and created the repayment plan themselves: two £300 payments followed by a final £211.32 payment.

I paid everything as agreed.

Then another balance of around £77 appeared.

I called again, they reviewed it, told me there had been an error and corrected it.
I thought that was finally the end.

Days later, the same contract, which ended almost a year ago, was recalculated again and another £251.37 appeared. Funny enough, they said that my readings were recalculated, but in the letter the readings were exactly the same; let's not forget, the reading is from one year ago at this stage.

That's what prospective customers need to understand.

Bunch calculated what I owed. Bunch arranged the repayments. I paid them. Another balance appeared. I contacted them again. They corrected it. Then another debt appeared anyway.

The phone experience hasn't helped. I've waited multiple times over an hour to speak to someone, and on some calls I've come away feeling that the person looking at the same figures as me wasn't confident about what they meant or how they were calculated.
Some agents have genuinely been helpful, and I want to be fair about that. But I've reached the point where I prepare for a Bunch call like a work meeting: bills open, portal open, previous agreements ready and figures written down.
That shouldn't be necessary just to understand what you owe.

I work in software. I understand systems fail and mistakes happen. I don't expect perfection. I expect problems to be investigated, corrected and, once I'm told something is resolved, to be able to rely on that.
This is also why it's about much more than £251. I'm a parent of a two-year-old. It's October, my bills are paid and Christmas is approaching. One unexpected £251 charge doesn't destroy a family, but repeated financial surprises over months and years affect what you save, what you postpone and what you feel comfortable spending.

Eventually, you stop trusting that money you think is available actually is, and i think it's important for people to understand this part before getting in here.

The latest recalculation also raises questions. Bunch says initial/final meter readings were changed, yet my original and revised bills appear to show the same total electricity and gas consumption. The revised broadband amount is also £174 higher. I've formally disputed these points and I'm waiting for their explanation.

I've now submitted a formal complaint backed by a 33-page evidence pack just to establish the final position of a contract that ended almost a year ago.

If you're considering Bunch because putting your household bills together sounds convenient, my advice is simple:

Keep every bill. Keep every email. Screenshot balances. Get payment arrangements in writing. Keep every receipt.
I did, and I'm very glad I did.

The problem isn't one unexpected bill. It's never knowing when you're actually finished.

I'll update this review when Bunch responds and the complaint is resolved.

But I have to be honest. At this point, I'd rather lose the £250 I'm disputing and have this review help one family who's considering a managed service because they think it will make their life easier.
Because for some families, £250 isn't just another bill. It can be the difference between buying the Christmas presents you wanted for your child and two parents standing there with a toy in their hands, looking at each other and saying:

“Next year will be better.”

That's why I'm writing this.

Incredibly helpful service today- Luke.

Hello
Good evening.I am new customer with bunch.I am happy for support.Thank you for help.
Dipa

Awful company. My son used these with his partner to rent their first flat for the last year. Nightmare from start to end. Ridiculous hidden fees, delayed responses. Complete farce.
He's been actively trying to cancel all things with them from August this year. I've seen all the email trails. They are still taking money from his account despite us begging them in advance to cancel everything. They cancelled some, not all, and then take 10 days to respond to an email asking that everthing is cancelled for the 100th time. They last responded to his email on 25th sept saying another 'team' would get in touch with him. Its now the 8th October. No one has. . .

DO NOT SIGN UP. Ive left review before about how everythinf we contact them about gets botched now we are in serious trouble as the locsl water company are claiming we haven’t paid them - the bunch should be?! seriously avoid no one is answering to us

Aaliyah was immediately helpful in resolving my issues. Everything was sorted, and I received my refund as scheduled.

DO NOT USE!!!!!!!!🚩🚩🚩🚩🚩🚩🚩🚩 The worst company I have ever come across. Absolute scam. They will rob you blind and then leave you on hold for hours until the clock turns 4 and then will just hang up. Will charge you quadruple but despite this; dont expect them to actually pay your bills. We received enforcement threats and water bills despite overpaying our bills the whole time we had been at the address because they werent actually sending the money to suppliers and now have had to proceed to legal action because of the thieving W⚓️s!!!!!

Jordan was very helpful during our conversation. I appreciate his professionalism and civility in responding to my inquiries.

Manny was accommodating and understanding of my concerns and worries. I had been trying to get hold of Bunch since Thursday, so I was already feeling anxious and frustrated about the money owed to me. Despite this, Manny provided a top-tier level of service, showing patience, understanding and professionalism during what can be difficult financial times as a customer. I truly appreciate his support and the way he handled my concerns.