Bunch Avis 

I genuinely cannot stress enough how much I would advise anyone considering signing up with The Bunch to AVOID THIS COMPANY AT ALL COSTS!

I was a customer for 12 months, and the experience has been consistently frustrating, with absolutely appalling customer service, unanswered emails, ridiculous telephone waiting times and, now, a refund that seems impossible to obtain.

Let me start with my most recent experience.
I cancelled my contract on 15 July 2026, ahead of my contract ending on 31 August. Despite cancelling within the final 49 days of my agreement, during which their own guidance stated that early cancellation fees would be waived, The Bunch initially issued a final statement charging me early termination fees for both gas and electricity.

After challenging this, including dealing with an unhelpful adviser who apparently didn't understand their own cancellation terms, The Bunch eventually admitted that the charges had been applied incorrectly and agreed to remove them.

You would think that would be the end of it. Absolutely not!

After almost TWO WEEKS of waiting for a response, I eventually received my corrected final statement on 7 September. The email clearly stated that any refund due would be processed within one month.

Four weeks passed. No refund.
I emailed to follow up. No response.
Another week passed. I emailed again. Still no response.

Now SIX WEEKS after receiving my corrected final statement, I still have not received my money.

Today, I spent 1 HOUR AND 27 MINUTES ON HOLD before someone finally answered the phone. And what was I told? That they would now raise a request for my refund, which should have been processed already, and that it would take ANOTHER 10 DAYS!

How is that even remotely acceptable? What happened to the one-month commitment in their original email? Why wasn't the refund processed automatically? And why should I have to spend weeks chasing a company to return money that belongs to me?
Unfortunately, this is not an isolated incident. This has been my experience throughout the entire 12 months I was with The Bunch.

Their customer service is practically non-existent once you become a paying customer. Emails routinely take around two weeks to receive a response, if you are lucky enough to get one at all.

Calling them means spending an hour or more listening to what must be some of the worst hold music imaginable, only to eventually speak to someone who often seems unable to resolve your issue.

The most frustrating part is that when I originally signed up, their customer service was excellent! They were responsive, helpful and couldn't do enough for me. Clearly, getting my business was the priority. Keeping me happy as an existing customer? Not so much.

And then there's the COST!

I have now switched to dealing directly with my utility suppliers, and my monthly bill has HALVED! Yes, HALVED! I am now paying approximately 50% less than I was paying through The Bunch. So not only was I paying significantly more for the supposed convenience of having everything managed in one place, I was also receiving some of the worst customer service I have ever experienced.

Looking at the number of negative reviews on Trustpilot, it certainly seems I am far from the only person having these problems. I do wonder how many of the glowing positive reviews come from customers who have only recently signed up, because my experience during the sign-up process was completely different from what followed.

The whole selling point of The Bunch is supposed to be convenience, simplicity and making household bills easier to manage. In my experience, they have achieved the complete opposite. I have wasted countless hours chasing emails, sitting on hold, disputing incorrect charges and trying to get my own money refunded.

My advice to anyone considering The Bunch: DON'T DO IT!

Go directly to your suppliers. Compare your prices. You could save yourself a substantial amount of money, time and frustration.

I certainly wish I had never signed up, and I would NEVER use this company again.

My query was handled by Aaliya. She was most competent, empathic, and charming in the way she resolved my issue. I felt heard and cared for.

Delay in credit refund at the end of contract, but after a quick call, Manny and the team sorting this for me straight away.

Appreciate good customer service

Awful company.

They have set up a payment plan of nearly £200 a month with my card details without my permission.

Please avoid this company at all costs. we had nothing but issues with them. They also drop bombshells on you 5 minutes before they close and you can never get through to them on the phone. AVOID

Moving house is so stressful and all my other providers made it such a hassle. The Bunch were the only company that made things easy- Anna even helped me fill out the cancellation forms over the phone.... and the phone call only lasted 15 minutes. I cannot recommend being with this company enough if you are looking for honest, hassle-free customer service and a great price.

I would give 0 stars if I could.
Demanding money I do not owe, no communication for two months, now continuing demanding money from me for an error they have admitted to making.

Felt absolutely fine initially, thought it was convenient and saved bills coming through the door. Then two months ago I got an email out of nowhere to say I owed a significant chunk of money for an unpaid bill.
I have not missed a payment and I can prove my usage is roughly 1/4 of what I pay for (aka I should be due a refund not in debt!). I responded to the email within 5 minutes. I then sent an up to date reading within 10. I tried to call the water company who didn’t even have a record of an account for my property!
For two months I did not hear a word. Baring in mind the original email threatened to stop my services if I didn’t pay the bill I knew I shouldn’t owe.
After two months they’ve finally responded admitting they have made an error but that I am still being expected to pay a now larger amount because of their error. They have ignored my requests for an account number and proof of where this debt has been made and are back to demanding payment for something completely out of my control.
Oh and they have not provided proof that the water bill for my property has even been being paid against my property which is incredibly concerning considering the company have no record of an account at the address!

I would absolutely recommend you stay completely clear of this company and honestly wish I had just sorted everything myself at the time.

My experience with him was fine, he explain more better and clearer to me

DO NOT USE BUNCH

Have ignored my emails for the past 3-4 months, when trying to sort out metre readings they told me not to submit them while we waited for a smart meter. Which has now increased our monthly payment and have not given us our refund back from our old property even though we got told we would have it between 3-5 days and that was two months ago. disgusting company.

I have had nothing but problems culminating in today's email which said "It was lovely chatting with you today." No one phoned me and I spoke to no one.

I am so angry and frustrated with this company. They pressure you to renew, but when you want to cancel, they ignore your emails. Even when you speak to someone and they say it will be sorted, it does not resolve. And they keep you paying at these higher prices. I am still waiting for it to be sorted. They block other suppliers from taking over your service. They are blocking my new water provider, while telling me they are not supplying my water. They are blocking my gas and electric with another provider, not processing my cancellation with them. When I emailed my wish to cancel within the 14 days they ignored it and weeks later, I am still waiting to change to my new provider. Even when you phone and speak to someone nothing happens. I am not sure what to do at this point. I don't have time to keep phoning. I am so unhappy with this company and I recommend that you do not get involved with them.

My experience with Bunch has been extremely disappointing, and I would not recommend them based on my experience so far.

Since the beginning of my account, I have experienced repeated problems with billing, payments, refunds, communication and the handling of my complaints. I have had to spend considerable time chasing explanations for charges that should have been clearly explained in the first place.

There have been issues with duplicate payments, unexpected changes to the amounts being charged, disputed balances and refunds. Despite raising concerns and asking for a clear, itemised breakdown of my account, I have continued to struggle to obtain a satisfactory explanation of what I supposedly owe and how the balance was calculated.

I also informed Bunch that I was leaving the property and would stop using the broadband service from 29 July 2026. Despite this, further charges and late-payment fees were subsequently raised. I am now being pursued for an alleged balance of £236.84, and Bunch is threatening legal action while I still have concerns about the accuracy and justification of the amount claimed.

I am not refusing to engage with a legitimate bill. I am asking for transparency, accurate accounting and evidence supporting the charges. Customers should not have to repeatedly chase a company for a clear explanation of their own account.

The stress of having to deal with unresolved billing disputes and the possibility of court action has made this an especially frustrating experience.

I hope Bunch takes this complaint seriously, provides a complete transaction-by-transaction statement, explains the contractual basis for the disputed charges and resolves this matter fairly.

My advice to anyone considering Bunch: keep copies of every email, payment, refund and conversation, and check your statements carefully.

I will reconsider my review if this matter is properly investigated and resolved, but as things stand, this has been one of the worst customer service experiences I have had.

I received a final statement from The Bunch confirming I was owed a £370.19 refund, which I received. Months later, they issued a revised bill claiming I owed an additional £48.27 for another month of broadband.

Despite repeatedly questioning this charge and being told my billing would be investigated, I received no satisfactory response, only repeated payment reminders and threats of late fees, a property visit and a potential CCJ.

The lack of communication and willingness to resolve a legitimate billing dispute has been extremely frustrating. They seem more interested in chasing payment than answering their customers' questions. Very disappointing experience.

Jordan was really helpful today, easy to talk to , great telephone manner, and explained all my questions really clearly , fantastic customer service.

Calvin is a huge credit to your company.
He was very patient with me explaining why I have so many different account numbers. He is going to speak to Adam re the £269 water dispute.
WELL DONE CALVIN you made my day x

Judah was super helpful and fast.
Very happy with the service.

Please DO NOT use BUNCH for your Energy supply. They did an unfair high bill for ending the contract when they DIDNT say that there was any fees to finish a contract. After a month of finishing the contract and after they said there was NOTHING else to pay, they gave us Final Bills of 400£.

Contact them multiple times trying to explain we didn't have to pay it. Finally had to pay because they would take me to court.

Thanks

Called regarding billing & cancellation.

Spoke to Luke on the phone, he was extremely helpful and informative with my queries.

Oh this company have got me depressed for months now. They are not a good company and I would not recommend anyone to use them.

After leaving I have been sent a ridiculous amount to a tune of over £5000. They have consistently removed money from my account. Last month alone they have removed £400 from my bank account. This is day light robbery and I will do all I can to sue this company. I keep getting different letters with different billing. I was paying £230 every month. I cancelled my contract and was slammed with over £5000 reason because I wasn't submitting my meter reading. Scam company. They should not be allowed to operate in the Uk. They are seriously causing people headaches. I recommended them to people who are now regretting they joined Bunch

What started as a great experience in my first year with The Bunch has ended in the worst experience I’ve ever had. I was a customer for 3 years but the final year was a complete nightmare with duplicate accounts and double billing, and really poor/fully automated customer service. They’ve gone back to having actual humans engage with customers on some occasions but it isn’t enough to make up for the horrible final year they put me through as a customer. Months after terminating my account, I’m still dealing with discrepancies and sorting final bills.

Horrible service quality and possibly the most unhelpful customer service I have ever experienced. Had to cancel within 30 days as the broadband provided was far below the quality promised and was told there is no better option available, which is verifibly untrue. Do no waste your time. If I could rate it 0 stars I would