I recently moved into a new house and I needed support in setting up everything correctly. I have been in contact with Luke and his customer service is fantastic! He was patiently explaining everythin... Voir plus
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Lisez les avis des autres
Absolutely awful and disgusting company, messed us around numerous times, even sending multiple bills for different amounts for the same time period! Countless agents telling us all different things a... Voir plus
L'entreprise a répondu
I called up due to an ongoing issue. I’ve been having with Huddle for the first time. I spoke to someone who took the time to properly understand the situation and ensure it was resolved. Luke was abs... Voir plus
L'entreprise a répondu
I have been trying to get my overdue balance sorted, with problems getting into my account and calling. Finally manage to get through to Luke who was brilliant! Not only sorted out my account but hel... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie verte
- Entreprise d'équipements collectifs ménagers
- Entreprise de Voirie et Réseau Divers (VRD)
Écrit par l'entreprise
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Écrit par l'entreprise
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Coordonnées de contact
Gable House, 239 Regents Park Rd, N3 3LF, London, Royaume-Uni
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3,3
Moyen
1 k avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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LETTING AGENTS & PORTFOLIO LANDLORDS…
LETTING AGENTS & PORTFOLIO LANDLORDS BEWARE!!! Huddle have been a shambles from start to finish, countless emails and calls for several months on multiple issues on the electric supply with a portfolio block of apartments we manage on behalf of a landlord. We have had 3 payments taken from our account incorrectly and without authority (we have never been liable for the electricity, all be it took months for them to acknowledge this) upshot was apologies on the phone and also in writing to this and that a full refund would be made within 10 working days, this period has now passed, called again and again a painful experience to even get the call handler to understand the situation, upshot was the the refund request was not processed as stated and still don't have a date for a refund. If you want to waste hours of your time with countless emails and calls getting nowhere then huddle are the ones for you!!
21 avril 2026
Avis spontané
Luke was an absolute pleasure to deal…
Luke was an absolute pleasure to deal with. Would highly recommend him to anyone
17 avril 2026
Avis spontané
Réponse : Huddle
Hi Sean,
Thank you for your kind feedback!
We’re so pleased to hear you had a great experience with our team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Best Wishes,
Team Huddle
Luke is amazing!
I recently moved into a new house and I needed support in setting up everything correctly. I have been in contact with Luke and his customer service is fantastic! He was patiently explaining everything to me and he supported me step by step to set up my account replying always really kindly! Thank you Luke!
16 avril 2026
Avis spontané
Réponse : Huddle
Hi Marika,
Thank you for your kind feedback!
We’re so pleased to hear you had a great experience with our team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Best Wishes,
Team Huddle
Moving home
After struggling to get to the right section for house move, I finally got to speak to a person who was very helpful. I would like to thank Judah for his support and help.
15 avril 2026
Avis spontané
Réponse : Huddle
Good afternoon,
Thank you for your kind feedback!
We’re so pleased to hear you had a great experience with our team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Best Wishes,
Team Huddle
Top customer service
Spoke to Luke today, friendly professional and solved my query very quickly. Impressed.
14 avril 2026
Avis spontané
Réponse : Huddle
Hi Luke,
Thank you for your 5-star review!
We’re really pleased to hear that Luke provided a friendly and professional service and was able to resolve your query quickly.
I’ll be sure to pass your kind comments on to Luke!
Best Wishes,
Team Huddle
Bane of our lives for the last year
Absolutely awful and disgusting company, messed us around numerous times, even sending multiple bills for different amounts for the same time period! Countless agents telling us all different things and threatening us with legal action if we don’t pay the unfairly revised bills we didn’t ask for (bearing in mind we are struggling uni students), and only solution they ever provide is ‘we’ll just check with the finance team’. Has left us all with consistent anxiety and has been an ongoing issue for over 9 months. And on top of all of that, the number they advertise on their website isn’t even in use any more!!
13 avril 2026
Avis spontané
Réponse : Huddle
Hi Eden,
We are incredibly sorry to hear about the ongoing stress and frustration you have experienced over the past 9 months. We sincerely apologise for the confusion regarding the multiple bills, the conflicting information from our team, and the immense anxiety this situation has caused you.
Please know that we take this very seriously. We are actively reviewing your billing history right now to understand exactly what went wrong. To give you immediate peace of mind, we have officially paused all credit control actions on your account - you will not face any further collection attempts or legal action while we investigate this.
We want to get this fully resolved for you without any further runaround. A member of our team will be reaching out to you directly so we can settle this matter once and for all.
Again, we are so sorry for the experience you’ve had, and we will be in touch shortly.
Kind regards,
Team Huddle
This company is a real pain
This company is a real pain. Recently had a 7 day void period between tenancies and providing an itemised bill for the 7 days standing charge seem to be beyond them. First they pluck £35 out of the air, now after agreeing in an email that they are incorrect, they have just sent me a £15 late payment fee on the £35. These guys are jokers and should be avoided. They also take 5 days to get back each time you contact them - then charge you for the delays they have caused.
It's companies like this that keep the energy ombudsman busy. There is just no need for it.
9 avril 2026
Avis spontané
Réponse : Huddle
Hello AJ,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Shocking Service and Completely Unreliable Billing
Absolutely horrific energy company with no logic behind their billing whatsoever. We were hit with extremely high charges shortly after moving into a new flat, which made no sense at all and clearly suggested something was wrong with the meter or how our usage was being calculated. Despite raising this, they showed no compassion or urgency in properly investigating the issue.
Their billing is completely inconsistent. We had received multiple bills with different prices and no clear explanation, making it impossible to understand or trust what we were being charged. The only explanation given was that their rates are aligned with government regulations and the price cap, which may be true, but they made no attempt to actually look into the issue until 5-6 months after or offer any support. Instead, they just kept sending new letters monthly with increasing charges.
In the middle of a cost of living crisis, as two students, the way we were treated was absolutely unacceptable. The stress this situation has caused has genuinely affected both mine and my flatmate’s mental health. Completely disorganised, careless, and frankly unacceptable for a company providing an essential service.
Customer service is just as bad, extremely unhelpful and unprofessional, with passive-aggressive comments being made, which is completely unacceptable. Trying to get in touch is difficult, and when you do, nothing actually gets resolved. You’re left going in circles with no real support or accountability.
Overall, a very unserious company that, quite frankly, should NOT be operating. I would strongly advise others to avoid.
9 mars 2026
Avis spontané
Réponse : Huddle
Hello Blair,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Absolutely awful energy provider
Absolutely awful customer service and communications from this energy provider. Regretted every second of inheriting them from the previous tenants, and swapped right back to Octopus Energy the moment I could.
8 avril 2026
Avis spontané
Réponse : Huddle
Hi Roger,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Never did any accounts with them
Never did any accounts with them. No explanation, their phone number is not even working.
7 avril 2026
Avis spontané
Réponse : Huddle
Hello Stanislav,
Thanks for leaving the feedback.
Our phone number has recently been updated, please find our new contact number here: 0113 519 5434.
Our phone lines are open between 10am to 4pm from Monday to Friday!
We will have a member of our complaints team reach out to you via email today to try and get this resolved for you!
Kind regards,
Team Huddle
The service is impeccable
The service is impeccable. I was low on units for gas and electricity, I spoke to Katie and she made sure there was no interruption in supply as my top up reflected instantly.
7 avril 2026
Avis spontané
Réponse : Huddle
Hi Joseph,
Thank you for your kind words and for taking the time to leave such a positive review.
We’re delighted to hear that you received impeccable service and that Katie was able to assist you promptly.
I’ll be sure to pass your feedback on to Katie!
Best Wishes,
Team Huddle
Thank you Luke!
I called up due to an ongoing issue. I’ve been having with Huddle for the first time. I spoke to someone who took the time to properly understand the situation and ensure it was resolved. Luke was absolutely amazing and I’m not surprised to see other reviews mentioning how great he is. He bought a lot of clarity to a stressful situation took the time to assist us and follow up on what’s going on. I’m incredibly grateful for how amazing he was. Thank you for all your help Luke!
30 mars 2026
Avis spontané
Réponse : Huddle
Hi Chrissie,
Thank you so much for your fantastic 5-star review!
We’re really sorry to hear you’d been dealing with an ongoing issue, but we’re so pleased that Luke was able to step in and turn things around for you.
We’ll be sure to pass along your kind words.
Best Wishes,
Team Huddle
Katie was very helpful
1 avril 2026
Avis spontané
Réponse : Huddle
Hi Daniel,
Thank you so much for your 5-star review!
We’re delighted to hear that Katie was so helpful; she’ll be really pleased to know she made such a positive impression. We’ll be sure to pass on your kind words.
Best Wishes,
Team Huddle
I was a little apprehensive of calling…
I was a little apprehensive of calling them as I had a debt with them. I spoke with Luke who was superb and he really help. so as far as i am concern this is a five start company
31 mars 2026
Avis spontané
Réponse : Huddle
Hi Pedro,
Thank you for your honest and positive feedback!
We understand that reaching out in these situations can feel a little daunting, so it’s great to hear that Luke was able to put you at ease and support you so effectively.
We’ll be sure to pass your kind words on to Luke.
Best Wishes,
Team Huddle
Again I would like to mention that we are thankful and grateful to Katie.
I am so happy and thankful to Katie, who gave us as much time as we needed and she helped us and guided us with patience, kindness and very nice manner.
31 mars 2026
Avis spontané
Réponse : Huddle
Hi Jamhoor,
Thank you so much for your lovely feedback!
We’re thrilled to hear how happy you were with the support Katie provided. Taking the time to guide customers with patience, kindness, and care is exactly what we aim for, and it’s wonderful to know Katie delivered this so well.
We’ll be sure to share your kind words with her; she’ll really appreciate it!
Best Wishes,
Team Huddle
Huddle employ lovely people
All the people I spoke to were as helpful as they could be, all very pleasant and polite, Katie, the lady I finally spoke to was as helpful and as lovely as the rest of the staff. However, the whole experience has been stressful, the charges the company first made were based on an estimate that was way out of line and they had been given photographic evidence of the meter readings. The phone numbers on the bill are unobtainable, but the replies by email did include a phone number that worked. I wouldn’t want to have to deal with this organisation again unless they sort out their billing systems. They also excelled in sending out repeated bills, even after I had paid the amount in full and final settlement. They really need to get their system in order as it must be costing them more than is necessary in time, effort and postage!
31 mars 2026
Avis spontané
Réponse : Huddle
Hi Chris,
Thank you for taking the time to share such a detailed review. We’re really pleased to hear that Katie and the rest of our team were able to support you in a polite and helpful way; that’s exactly the level of service we aim to provide.
That said, we’re genuinely sorry to hear how stressful the overall experience was for you. The issues you’ve described around estimated charges, difficulty reaching us by phone, and receiving repeated bills after payment are not the standard we expect from our systems or processes.
We understand how frustrating this must have been, especially after providing meter reading evidence, and we appreciate you bringing it to our attention.
If there’s anything still unresolved or if you’d like us to review your account in more detail, please don’t hesitate to get in touch at info@huddle.uk.com and put your subject as trust pilot review.
Best Wishes,
Team Huddle
Great customer service experience
Great customer service experience. Responsive, helpful, proactive, and friendly.
25 mars 2026
Avis spontané
Réponse : Huddle
Hi Richard,
Thank you for your kind feedback!
We’re so pleased to hear you had a great experience with our team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Best Wishes,
Team Huddle
Spoke with Katie Re Refund
Spoke with Katie today in relation to a refund which was due, unfortunately it wasn't just a straight forward process, as it related to a rental property. However Katie assisted me in getting this sorted, explaining what needed to be done, how to do it talking me through each step and followed up with an email confirming everything had been set up as discussed. She was very pleasant to speak to made the experience painless.
27 mars 2026
Avis spontané
Réponse : Huddle
Hi Jane,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that Katie was able to support you through what sounds like a more complex query.
We’ll be sure to pass on your kind feedback to Katie; she’ll really appreciate it!
Best Wishes,
Team Huddle
Exceptional service
Exceptional service. Promptly and accurately replied to all my questions and helped me sort out my issues. Thanks Jess
26 mars 2026
Avis spontané
Réponse : Huddle
Hi Ajeesh,
Thank you for your fantastic feedback!
We’re delighted to hear that Jess provided such exceptional service and was able to answer all your questions promptly and accurately while helping resolve your issues.
We’ll be sure to pass on your kind thanks to her.
Best Wishes,
Team Huddle
Luke was very nice on call
Luke was very nice on call , he answered all my questions and was very accommodating.
26 mars 2026
Avis spontané
Réponse : Huddle
Hi Mihir,
Thank you for your lovely feedback!
We’re so pleased to hear that Luke was able to answer all your questions and provide such accommodating support.
We’ll be sure to pass on your kind comments to him.
Best Wishes,
Team Huddle
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