Just want to thank Judah for helping me get the refund for a credit balance. I did not have a UK bank card as I live overseas, and Judah was able to arrange the credit to my bank account instead of a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This company is appalling. DO NOT USE if you are a uni student looking for cheap easy bills. Had constant issues with them after finishing university and moving back home. Final bills have been paid a... Voir plus
L'entreprise a répondu
Judah was super helpful over the phone helping me sort out my account and bills. He’s was really polite and made the experience very seamless. Thank you!
L'entreprise a répondu
Appalling customer service. My former tenants took these guys on and I inherited a nightmare wrapping up the account which I had to settle twice personallyh and then they hounded my new tenant for pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie verte
- aussi dans
- Entreprise d'équipements collectifs ménagers
- Entreprise de Voirie et Réseau Divers (VRD)
Écrit par l'entreprise
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Écrit par l'entreprise
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Coordonnées de contact
Gable House, 239 Regents Park Rd, N3 3LF, London, Royaume-Uni
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3,1
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Daniel was friendly
Daniel was friendly, polite, patient and helped me with all my issues. Great service!
25 juin 2026
Avis spontané
Réponse de Huddle
Hi Julie,
Thank you for your wonderful 5-star review!
We're so pleased to hear that Daniel was friendly, polite, and patient while helping you resolve all your issues.
We'll be sure to pass your kind words on to him.
Best Wishes,
Team Huddle
Huddle = short wait times and excellent customer service
Its the first time i have used Huddle as an energy supplier and over the few telephone conversations i have had with them i have foundthe customer service staff to be friendly, helpful and willing to resolve any queries i had very efficiently. My recent all with Luke was exactly like this - not only was my wait time very short (unlike most utility companies) but Luke was friendly and heplful and left me wanting to switch my other properties over to Huddle.
25 juin 2026
Avis spontané
Réponse de Huddle
Hi David,
Thank you so much for your fantastic 5-star review! We're delighted to hear that your experience with Huddle has been so positive.
It's great to know you've found our team friendly, helpful, and efficient, and that our short wait times have made a difference too.
We'll be sure to pass your kind words on to Luke.
Best Wishes,
Team Huddle
This company deserves no stars in my…
This company deserves no stars in my opinion they are useless and incompetent and ignorant, I had a payment plan set up over the phone the guy took my details and there now trying to say it hasn’t gone through, there full of crap . they’ve done nothing but hassle me and threaten me with ccjs over a property I left in march, they exploit students and threaten them every minute of the day, they’ve charged me every single month more then the amount for my bills , and have now told me once again there taking me to court please refrain any students or anyone from using this company they should be shutdown and should no longer be in business , worst company I’ve dealt with
24 juin 2026
Avis spontané
Réponse de Huddle
Hello Tiarna,
We take all customer feedback seriously and would like to clarify the timeline and facts regarding your account, while strictly respecting data protection and privacy guidelines.
Tenancy and Billing Adjustments
We want to reassure you that your billing was updated to reflect the exact date you vacated the property in March, as confirmed by your letting agency. While standard joint tenancies carry collective liability for a household's utility bills, our team actively recalculated the statements so you were only held responsible for the energy used during your actual period of residency.
Support and Flexibility Provided
Our credit control and complaints teams worked hard to provide an affordable, tailored solution to support you through a difficult period. This included:
Assigning a senior complaints handler to personally manage your account.
Accepting a minimal repayment plan per month to accommodate your temporary unemployment.
Offering alternative support routes, including our Priority Services Register and hardship trust funds, to ensure you received the necessary care.
Payment Failures and Account Escalation
While a payment plan was successfully set up over the phone, the subsequent mandatory step required the payment to clear. Unfortunately, the setup failed to process successfully on your end.
Our credit control tracking is an automated system; when an agreed payment or setup fails, the system automatically resumes standard recovery procedures. We sent multiple written notifications to alert you that the payment plan was inactive and that legal escalation would resume if the account status was not rectified. Because the plan remained unestablished, the system proceeded to the next automated legal stage.
Our team remains fully available to help you process these final payments and close this matter permanently.
Kind regards,
Huddle
Super helpful service from Katie
Super helpful service from Katie - able to sort out an issue quickly and efficiently over the phone, much appreciated help!
23 juin 2026
Avis spontané
Réponse de Huddle
Hi Tom,
Thanks so much for the 5-star review! We're thrilled to hear you received great service today.
We'll be sure to pass your kind words along to Katie!
Best Wishes,
Team Huddle
Excellent customer service from Luke
Spoke to Luke who resolved the situation with a calm, dedicated, professional level of customer service which anybody in a crisis can only hope for.
Good going Luke keep up the good work.
22 juin 2026
Avis spontané
Réponse de Huddle
Hi Christopher,
Thanks so much for the 5-star review! We're thrilled to hear you received great service today.
We'll be sure to pass your kind words along to Luke!
Best Wishes,
Team Huddle
Closed account issue resolved
I spoke to Luke to resolve an issue with my recently closed acccount, and he was very friendly and helpful in helping me to a solution. I called back later the same day and had an equally helpful call with one of his colleagues. In both cases I had a short hold time, a quick and easy conversation, and came out of the call with all of my questions answered.
18 juin 2026
Avis spontané
Réponse de Huddle
Hi Dan,
Thanks so much for the 5-star review! We're thrilled to hear you received great service today.
We'll be sure to pass your kind words along to Luke and the rest of the team!
Best Wishes,
Team Huddle
Customer Service
I spoke to Luke, who was very helpful with my query and showed great communication skills.
19 juin 2026
Avis spontané
Réponse de Huddle
Hi Niamh,
Thanks so much for the 5-star review! We're thrilled to hear you received great service today.
We'll be sure to pass your kind words along to Luke!
Best Wishes,
Team Huddle
Luke cleared a long standing situation…
Luke cleared a long standing situation calmly and concisely and put my mind at ease. A credit to the team.
19 juin 2026
Avis spontané
Réponse de Huddle
Hi Joanna,
Thanks so much for the 5-star review! We're thrilled to hear you received great service today.
We'll be sure to pass your kind words along to Luke!
Best Wishes,
Team Huddle
Réponse de Huddle
Hi Prabhu,
Thanks so much for the 5-star review! We're thrilled to hear you received great service today.
Best Wishes,
Team Huddle
Daniel
Daniel had very good communication, resolved my questions and was very professional.
19 juin 2026
Avis spontané
Réponse de Huddle
Hi there,
Thanks so much for the 5-star review! We're thrilled to hear you received great service today.
We'll be sure to pass your kind words along to Daniel!
Best Wishes,
Team Huddle
Great service received by Judah today
Great service received by Judah today, Thanks
18 juin 2026
Avis spontané
Réponse de Huddle
Hi Obaid,
Thanks so much for the feedback! We're thrilled to hear you received great service today.
We'll be sure to pass your kind words along to Judah!
Best Wishes,
Team Huddle
I had a very disappointing experience…
I had a very disappointing experience with Huddle Utilities. Communication was poor throughout the process, with long delays in responses and little clarity about what was happening. Promises made during the initial discussions were not followed through as expected, which caused unnecessary frustration and inconvenience.
Customer service comes across like they’ve never been trained. Based on my experience, I would not recommend Huddle Utilities and would look elsewhere for a more reliable service.
16 juin 2026
Avis spontané
Réponse de Huddle
Hi Carter,
Thank you for taking the time to share your experience.
We are sorry to hear that you encountered difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Issue easily sorted, real people on phone!
Katie was very helpful and sorted the issue out quickly despite a bad line and a half grumpy me.
Huddle have always been easy to deal with plus you and get to speak to a REAL PERSON!! Which is rare these days.
They also do a call back so you don’t have to wait for ages in a queue before having your call dropped.
Please keep doing this Huddle!
17 juin 2026
Avis spontané
Réponse de Huddle
Hi Peter,
Thank you for taking the time to share your experience!
We're thrilled that Katie could sort everything out for you swiftly. I will be sure to pass your kind words along to her and the rest of the team.
Best Wishes,
Team Huddle
Good service
Well I had a great customer service caller named Luke, he made it a very swift and easy phone call while also being polite, 5 stars to you mate!
17 juin 2026
Avis spontané
Réponse de Huddle
Hi Faye,
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that Luke provided you with such polite and efficient service. I will be sure to pass your kind words along to him and the rest of the team.
Best Wishes,
Team Huddle
it is the worst supplier ever
it is the worst supplier ever, i've been chasing them from past 3 months but of no use. they sent me a bill that i had no idea about and when inquired they never responded properly and now the £19 bill has increased to £81. 2 companies fighting to be my supplier and no way out when ive already paid one, still im the one chasing them, very very irresponsible customer service, all they do is sit back and respond to calls saying ,they will look into it and nothing will happen. Please please avoid this company
28 avril 2026
Avis spontané
Réponse de Huddle
Hi Mehmoona,
Thank you for taking the time to share your experience.
We are sorry to hear that you encountered difficulties with your account.
I can see that you successfully switched to another supplier on 26/03/2026.
We are in the process of confirming the final bill balance for your account with us.
To ensure that your account is treated with an appropriate amount of care moving forward, a member of our complaints team will reach out via email to assist further.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Excellent service provided by Sadie
Excellent service provided by Sadie. She provided quick and helpful support.
15 juin 2026
Avis spontané
Réponse de Huddle
Hi Dert,
Thank you for the 5-star review!
We appreciate your feedback and are so happy to hear that Sadie provided you with such excellent service.
We'll be sure to pass your kind words on to her.
Best Wishes,
Team Huddle
Horrible experience from all aspects
Horrible experience from all aspects. Poor communication, poor customer service. They changed my payments halfway through and asked for more money for the first 6 months, saying what I have been paying monthly (which they quoted) actually did not cover a certain utility. They were paying the relevant companies late and I was getting overdue statements. I haven't used their service since end of last year, I was sent a final statement saying they owe me a refund. To begin with, they sent me the incorrect individual's final statement. They then processed the refund in February and 7 months after leaving, I just received another final statement saying I owe them money. Save yourself the hassle and AVOID!
15 juin 2026
Avis spontané
Réponse de Huddle
Hi Maya,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Very bad communication. Avoid this company
Despite numerous phone calls and emails, Huddle seem to send generic emails saying they will get back in touch within 5 days then send same bill which you had a query about, but with an added late payment fee. I have asked for a reply by way of phone call on numerous occasions without success having been left on hold for more than 30-40 mins at a time on at least 5 occasions. It seems that they are more than happy to sit answering queries on Trust website if only they were so quick to settle disputes. Their communication with clients is dire. Unfortunately they are unfit for purpose and dont appear to offer a genuine customer based service relying instead on computer generated replies. Please avoid this company and go with a more reputable one.
10 mai 2026
Avis spontané
Réponse de Huddle
Hi Claire,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Be careful about not being English if…
Be careful about not being English if they see you working and helping to contact the people responsible for renting you a room. If the people in charge of the house don't contact them and don't pay the electricity included in your contract, and you can't find a lawyer, they will put pressure on you. In court, if you don't have a lawyer and don't know how to send a winning statement, the judge will rule in their favor. It's easier to harm someone who pays taxes and works than a company that closes down, since the company closes and reopens under a different name, and two of the directors open it under different names and use the contract of the person who left. That's called fraud, and nobody will help you. Jada Utilities, I want you to talk to the founders of the company, those people who earn millions
1 juin 2026
Avis spontané
Réponse de Huddle
Hello Salvador,
Thank you for sharing your feedback. We understand that dealing with property management, letting agencies, and utility bills can be incredibly stressful, especially when there is a dispute regarding what is included in your rent. We would like to clarify the situation from our perspective while maintaining strict confidentiality.
Account Liability and Landlord Disputes
When an energy account is opened, we are legally required to bill the responsible occupant or the entity named on the system. In this case, we inherited a complex situation involving a House in Multiple Occupation (HMO) where the third-party letting agents and landlords repeatedly failed to engage with us or take responsibility for the energy supply, despite our numerous attempts to contact them.
Language Support & Accessibility
We take accessibility very seriously. As soon as we became aware of a language barrier, we flagged the account as a priority for language support and assigned a Spanish-speaking team member to handle communication, ensuring everything was explained as clearly as possible.
The Legal Process & Resolution
While we always prefer to resolve balance issues amicably, the lack of payment and engagement over a prolonged period unfortunately forced us to take legal action. To clarify the court proceedings:
Independent Review: The matter was thoroughly reviewed by an independent judge. The court ruled that the judgment against the account holder would stand, confirming the legal liability for the energy consumed.
Legal Representation: The final resolution was negotiated directly and transparently with the account holder's appointed legal representatives.
Amicable Settlement: Rather than enforcing the total outstanding balance, we actively worked with the customer's solicitors to reach a compromise. We accepted a reduced settlement amount and wrote off the remaining balance as a gesture of goodwill to bring this matter to a final close.
The agreed payment has been successfully cleared. We have officially closed this case and are currently updating the records accordingly.
We sincerely wish you the best moving forward and hope you are able to resolve any outstanding disputes with the property's landlords or agents.
Best regards,
Huddle Utilities
Yves was very helpful and understanding…
Yves was very helpful and understanding of my situation and ensured my issues were resolved efficiently and completely
11 juin 2026
Avis spontané
Réponse de Huddle
Hi Asma,
Thank you for sharing your experience! We're thrilled that Yves was able to handle your situation efficiently.
We'll be sure to pass on your kind words to him.
Best Wishes,
Team Huddle
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