Just want to thank Judah for helping me get the refund for a credit balance. I did not have a UK bank card as I live overseas, and Judah was able to arrange the credit to my bank account instead of a... Voir plus
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Lisez les avis des autres
This company is appalling. DO NOT USE if you are a uni student looking for cheap easy bills. Had constant issues with them after finishing university and moving back home. Final bills have been paid a... Voir plus
L'entreprise a répondu
Judah was super helpful over the phone helping me sort out my account and bills. He’s was really polite and made the experience very seamless. Thank you!
L'entreprise a répondu
Appalling customer service. My former tenants took these guys on and I inherited a nightmare wrapping up the account which I had to settle twice personallyh and then they hounded my new tenant for pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie verte
- aussi dans
- Entreprise d'équipements collectifs ménagers
- Entreprise de Voirie et Réseau Divers (VRD)
Écrit par l'entreprise
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Écrit par l'entreprise
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Coordonnées de contact
Gable House, 239 Regents Park Rd, N3 3LF, London, Royaume-Uni
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3,1
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Sending Unsolicited Invoices and Refusing to Help Fix Their Own Error
This company keeps sending invoices to our address despite the fact that we have never had a contract with them.
When we called to enquire why we were receiving these letters, their customer service was entirely unhelpful. They refused to give us any information unless we could provide the email and phone number on the account—which we obviously don’t know, because we didn't set up the account!
The invoices cover a period when the property was rented out. Our tenants had a contract with a completely different utility management company and they have proof of payment.
Unprofessional, terrible logic, and predatory billing practices. Stop sending letters to an address where you have no legal contract
10 juin 2026
Avis spontané
Réponse de Huddle
Hello Ram,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Excellent assistance
10 juin 2026
Avis spontané
Réponse de Huddle
Hi Mark,
Thank you for the wonderful feedback! We're so glad we could provide you with excellent assistance.
We appreciate your support!
Best Wishes,
Team Huddle
Absolutely awful customer service
Absolutely awful experience with Huddle.
Communication has been extremely poor throughout our tenancy. It is incredibly difficult to get hold of anyone by phone, with wait times often exceeding 20 minutes, and when you do get through, staff are frequently unhelpful. Emails routinely go unanswered, making it almost impossible to resolve billing or account issues.
The most frustrating issue concerns the end of our student tenancy. Huddle were provided with our tenancy agreement from the outset, which clearly showed the fixed end date of our tenancy. Despite this, they failed to contact us regarding the end of our contract, failed to make us aware that no replacement payment arrangement had been set up, and are now attempting to charge cancellation fees when we have moved out exactly as planned at the end of our agreed tenancy period.
To make matters worse, the cancellation confirmation states that the contract has been ended because we requested it, yet they are seeking charges despite having been fully aware from the beginning that this was a fixed-term student tenancy with a known move-out date.
The lack of communication, poor customer service, and confusing billing process have caused unnecessary stress for everyone in our household. I would strongly recommend that students and tenants consider alternative utility providers.
10 juin 2026
Avis spontané
Réponse de Huddle
Hi Ellis,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Other peoples bills.....I have never…
Other peoples bills.....I have never held an account with Huddle but have received several collection letters from them for other peoples unpaid bills. I am worried my credit rating has suffered but when questioning how this is legal, I was told "This is standard practice in the energy industry"
10 juin 2026
Avis spontané
Réponse de Huddle
Hello Anna,
Thank you for sharing your feedback.
I completely understand how frustrating it is to receive collection letters for a property you have already sold. I would like to use this opportunity to publicly clarify how this situation occurred and how it has been resolved.
When a property becomes vacant or a contract ends without a new tenant or owner setting up an account, a deemed contract is automatically created under Ofgem regulations with the legally responsible party.
Because we had not received a formal Change of Occupier notification from the outgoing or incoming parties, we consulted HM Land Registry - the official public record - to identify the owner. At the time of our check, your husband was still listed as the registered proprietor. Because energy suppliers are legally permitted to rely on these official records, his name was applied to the account.
A senior member of the complaints team took over your case to ensure it was handled correctly. Once you provided the necessary evidence, we acted immediately:
Account Corrected: On June 4th, immediately upon receiving your signed TR1 form, we updated our system, retroactively removed your husband's name, and closed the balance. You are not being pursued for any money.
Credit Score Safe: We can formally confirm that no impact or damage has been done to your husband's credit score. No information was ever passed to credit reference agencies.
The Recent Letter: The letter you received on June 10th was dated June 3rd. It was automatically generated and posted the day before you provided the TR1 form. No further letters or actions have been initiated since your account was updated on June 4th.
We appreciate that delays in HM Land Registry updates can cause administrative headaches when moving properties. However, energy suppliers must rely on official documentation to establish liability. As soon as you provided that proof, we corrected the error swiftly.
Your complaint remains open with us if you wish to discuss this further, and we have already provided the necessary details should you wish to escalate the matter to the Energy Ombudsman.
Kind regards,
Huddle
I spoke with Luke today regarding bill…
I spoke with Luke today regarding bill complications. It can be confusing however Luke was easy to communicate with and assisted me with the confusion. He was patient and understanding.
9 juin 2026
Avis spontané
Réponse de Huddle
Hi Riley,
Thank you for the wonderful feedback! We're thrilled that Luke's patience and clear communication helped clear up your billing complications.
We appreciate you taking the time to leave a review!
Best Wishes,
Team Huddle
Huddle customer service
Manny was very helpful and patient with me with any questions that I had. Excellent communication skills and very polite.
5 juin 2026
Avis spontané
Réponse de Huddle
Hi Supriya,
Thank you for sharing your experience! We're thrilled that Manny's patience and excellent communication skills made a positive impression.
We appreciate you taking the time to review Huddle, and we will be sure to pass on the kind words to Manny.
Best Wishes,
Team Huddle
Very helpful
Had a call with Judah, who was very helpful and kind in setting up a payment plan.
5 juin 2026
Avis spontané
Réponse de Huddle
Hi Mert,
Thank you for the 5-star review! We're thrilled that Judah provided such kind and helpful support in setting up your payment plan.
We appreciate your feedback!
Best Wishes,
Team Huddle
Solid fast call with them being helpful.
Spoke with a man called Manny on the phone. He was very helpful and cleared me if my concerns and was quick to check everything.
a solid call.
3 juin 2026
Avis spontané
Réponse de Huddle
Hi there,
Thank you for sharing your experience! We're thrilled that Manny provided a fast, helpful, and reassuring call.
We appreciate your feedback!
Best Wishes,
Team Huddle
Katie from Huddle was very helpful and…
Katie from Huddle was very helpful and sorted the query swiftly
2 juin 2026
Avis spontané
Réponse de Huddle
Hi Ranjit,
Thank you for the wonderful feedback! We're so glad to hear that Katie from the Huddle team was able to sort out your query swiftly.
We'll be sure to pass your kind words on to her.
Best Wishes,
Team Huddle
Sam provided me with excellent support…
Sam provided me with excellent support in reclaiming credit which was due to me. Couldn’t have helped more. Sam made my experience seamless and stress free. 5 star service!
29 mai 2026
Avis spontané
Réponse de Huddle
Hi Matthew,
Thank you so much for the 5-star review! We are thrilled to hear that Sam made the credit reclamation process seamless and stress-free for you.
We'll be sure to pass the kind words on to him.
Best Wishes,
Team Huddle
Timi what a guy 👍
Timi really took the time to go through all of my complaints and made sure they were resolved promptly. Thank you, bro you are truly one of a kind, and I really appreciate your help and excellent service.
7 mai 2026
Avis spontané
Réponse de Huddle
Hi there,
Thank you so much for the 5-star review!
We're happy Timi could get everything sorted out so quickly for you. We'll be sure to pass along the positive feedback to him!
Best Wishes,
Team Huddle
Helpful Customer Agent
Had a good chat with Luke. He helped me resolve our doubts that we had with Huddle.
20 mai 2026
Avis spontané
Réponse de Huddle
Hi Ritesh,
Thank you so much for the kind words and 5-star review!
We’re really pleased to hear you’ve had such a positive experience with Huddle.
Luke will be especially delighted to hear your feedback. We’ll make sure your comments are passed on to him.
Best Wishes,
Team Huddle
Terrible attitude to honest customers
I inherited my Tru Energy account managed by Huddle from my outgoing tenants. Despite me contacting them early, explaining the situation, giving my contact details and meter readings and supplying the tenancy agreement they asked for, they persisted in sending threatening letters to my old house (unoccupied) and my management agency. I must have had over 40 email exchanges with this company. I was consistently met with arrogant derision and at no point did they apologise for their lack of joined up thinking and attitude. They all need to go on a revision course for customer services and some of them should be sacked. Not only did the issue take up a lot of my time, but it must have cost the company. I hope the Huddle bosses realise what a terrible operation they are running. Or maybe they just don't care.
Update to Huddle's response: Thank you for your reply asking me to put more effort into what has already been a very time consuming undertaking. It is a rather empty offer, though, as during my dealings with you I was refused my request to speak to a manager and when I wrote a formal complaint I received the same unempathic and condescending response. Your words are empty. Try harder.
Update to new Huddle response: Incorrect. Let me add context. I was repeatedly asked to provide information I had already provided. Chasing letters were sent to incorrect addresses in April when I had already provided my contact details and explained the situation. The additional information you needed was only communicated at the very end when you went direct to my managing agent who could provide that information. I think anyone reading this ridiculous thread can see how high handed this team is.
7 mai 2026
Avis spontané
Réponse de Huddle
Hello,
Thank you for your feedback. We apologise for the frustration you experienced while trying to update your account, but we would like to provide some context regarding our processes.
As an energy supplier, we are required to obtain official documentation to amend liability dates. Until this specific documentation is received from a landlord or tenant, standard credit control processes remain active. Because we did not receive the required proof of tenancy dates from you initially, these automated letters continued.
However, once your formal complaint was raised, all credit control actions were paused immediately, and our records confirm that a senior member of our complaints team corresponded with you directly to address your concerns.
To help move things forward, we proactively contacted your managing agent on your behalf. We have now received the necessary documentation from them, and your account has been successfully updated and resolved.
While we cannot bypass our policy requirements for official documentation, we are sorry that the process took up so much of your time. We wish you all the best.
Kind regards,
Team Huddle
What an absolutely disgraceful comment…
What an absolutely disgraceful company Huddle is.. I’ve received the most threatening and abusive letter I’ve ever received. Instead asking for information to allow them to issue a bill, they ranted about my obligation to provide them information about my account. The person who composed the letter should be sacked. Atrocious way to contact people. Do not use this company. Why would you?? Ombudsman complaint letter, as equally as vicious, is currently being composed.
My response to your reply:
You may try and excuse your disgraceful communication with blah blah blah GDPR… but the content of the letter is rude and aggressive. And no. This is not “standard industry practice” in any shape or form.
You have had a reply to your original letter, from the managing agent of the property in question. They have confirmed this to me. You have also received an email from me to that effect.
You have been in communication with managing agent for a number of years now, as they signed up to your supply on my behalf. I have never had any contact with you, so you do have their details. So the suggestions you make in your letters are completely unnecessary. If you’re unable to run a simple admin function then there’s not a lot more that I can say.
Threatening your customers is no way to run a legitimate business.
To add:
A Trustpilot warning about this company.
This company has been displaying Trustpilot content incorrectly.
This could look like showing an inaccurate star rating in sales materials, displaying reviews they’re not permitted to use on their site, and more…
Figures
13 mai 2026
Avis spontané
Réponse de Huddle
Hello Peter,
We are disappointed to read your review and that you felt our correspondence was aggressive, as that was certainly not our intention. However, we feel it is crucial to clarify the context and actual contents of the letter you received.
This was the second letter we sent to the property, issued only after our first request for information went unanswered.
As an energy supplier, when gas or electricity is being used at a property, and there is no registered occupier, we have a duty to identify who is responsible for the account. Because the government’s Land Registry lists you as the landlord of this property, we reached out to you.
To address your claim that the letter was a "rant" and "abusive":
We asked for the correct information: The letter specifically asked you to provide a tenancy agreement or a management agency's contact details so we could contact the liable party directly to issue the bill.
We explained our legal obligations: We cited GDPR Article 6, the Utilities Act 2000, and the Gas Act 1986. This is not a threat; it is standard, required legal phrasing explaining our "legitimate interest" and the concept of a "deemed contract" so you understand why we are legally permitted to request this data.
We provided transparency: We clearly informed you that if you failed to respond to our communications, we would have no choice but to assume the property was vacant and hold you - the landlord listed on the Land Registry - liable for the energy used.
We offered support: The letter concluded by offering assistance via our Priority Services Register in case anyone in the household is vulnerable.
Our team was simply following standard industry procedure to ensure the correct individual is billed for the energy consumed at the property. Refusing to communicate with us leaves us no choice but to hold the landlord accountable.
Please provide your contact details so we can reach out to you directly to ensure this is all resolved for you.
Sincerely,
The Huddle Team
Huddle are actually a decent company and Jess C is very good.
I quite like Huddle - they answer the phone quickly and have people at the end of the call who help and have common sense. Jess C today was really good. Thank you! Best wishes, Johnnie
13 mai 2026
Avis spontané
Réponse de Huddle
Hi John,
Thank you so much for the kind words.
We’re really pleased to hear you’ve had such a positive experience with Huddle.
Jess C will be especially delighted to hear your feedback. We’ll make sure your comments are passed on to her.
Best Wishes,
Team Huddle
Jess c helped out to clear out an error…
Jess c helped out to clear out an error in the system! Accommodating and polite! Waiting now for the email to certify that the error has been corrected.
12 mai 2026
Avis spontané
Réponse de Huddle
Hi Christos,
Thank you so much for the kind words.
We’re really pleased to hear Jess C was able to help clear the error in the system for you, and that you found the service accommodating and polite.
We’ll make sure your comments are passed on to her.
Best Wishes,
Team Huddle
Réponse de Huddle
Hi Char,
Thank you so much for the kind words.
We’re really pleased to hear you had such a positive experience with Huddle.
Rudi will be especially delighted to hear your feedback. We’ll make sure your comments are passed on to him.
Best Wishes,
Team Huddle
Slechte klantenservice en om het op te…
Slechte klantenservice en om het op te zeggen moet je zoveel onmogelijke stappen zetten!
En daarnaast wel automatische incasso willen innen!
Niks voor mij!
12 mai 2026
Avis spontané
Réponse de Huddle
Hello,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
I would never recommend this company
I would never recommend this company, my experience with them was awful. We were placed in a tricky situation after moving into a new house and once I started contacting them it was mixed signals all the way. I could never get a straight answer and will never gain back the days I spent waiting for an email back or hours of being left on hold.
For a company that deals with students you would think they had more of a handle on it and understand that some are very new to this.
After being charged six months after a house visit, not knowing about it until three months after we closed our account and then receiving a 30 court action warning in my inbox two months after I paid our finale bill I knew I had to right this review.
They do lot care about helping and the people on the phone also do not care. All they care about is getting as much money out of you as possible.
30 avril 2026
Avis spontané
Réponse de Huddle
Hi Eli,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Réponse de Huddle
Hi Sumaiya,
Thank you for the 5-star review!
We are glad to hear that Katie provided you with such amazing service.
We'll be sure to pass your kind words on to her.
Best Wishes,
Team Huddle
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