Just want to thank Judah for helping me get the refund for a credit balance. I did not have a UK bank card as I live overseas, and Judah was able to arrange the credit to my bank account instead of a... Voir plus
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Lisez les avis des autres
This company is appalling. DO NOT USE if you are a uni student looking for cheap easy bills. Had constant issues with them after finishing university and moving back home. Final bills have been paid a... Voir plus
L'entreprise a répondu
Judah was super helpful over the phone helping me sort out my account and bills. He’s was really polite and made the experience very seamless. Thank you!
L'entreprise a répondu
Appalling customer service. My former tenants took these guys on and I inherited a nightmare wrapping up the account which I had to settle twice personallyh and then they hounded my new tenant for pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie verte
- aussi dans
- Entreprise d'équipements collectifs ménagers
- Entreprise de Voirie et Réseau Divers (VRD)
Écrit par l'entreprise
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Écrit par l'entreprise
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Coordonnées de contact
Gable House, 239 Regents Park Rd, N3 3LF, London, Royaume-Uni
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
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Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a bit of an issue with my final…
I had a bit of an issue with my final bill after I moved out. Kane from the complaint team was very helpful in helping me resolve it.
20 avril 2026
Avis spontané
Réponse de Huddle
Hi Amajuoritse,
Thank you for the 5-star review!
We’re really pleased to hear that Kane from our complaints team was able to support you and help resolve the issue with your final bill.
We’ll be sure to pass on your feedback to him.
Best Regards,
Team Huddle
Five Stars for Rudi
Five Stars for Rudi, this agent was extremely helpful and found a resolution which ensured that this issue was solved quickly and without delay. I was very let down by the agents on the phone with my first request for assistance and had to raise a formal complaint as they were so one minded and focused on what they wanted without considering the customer. Rudi, on the other hand, considered what I was advising and explained fully what could be done to help.
27 avril 2026
Avis spontané
Réponse de Huddle
Hi Emma,
Thank you for the 5-star review!
We’re delighted to hear that Rudi from our complaints team was able to step in, listen carefully to your concerns, and provide a clear and efficient resolution.
It’s great to know that Rudi was able to turn things around and ensure your issue was resolved quickly and thoughtfully.
We’ll be sure to pass on your feedback to him.
Best Regards,
Team Huddle
Excellent service from Huddle energy, especially Jess
I’ve had a genuinely positive experience with Huddle Energy, and I want to highlight the outstanding support I received from Jess. Her professionalism, clarity, and speed of response were exceptional. Every time I reached out, she replied promptly, addressed my concerns directly, and guided me through the process with real efficiency.
It’s rare to find customer service that feels both competent and human, but Jess delivered exactly that. She made what could have been a stressful situation smooth and straightforward.
Thank you, Jess, for your help — truly appreciated.
23 avril 2026
Avis spontané
Réponse de Huddle
Hi Chijioke,
Thank you for the 5-star. review!
We’re delighted to hear that you had such a positive experience with Huddle.
Jess will be especially pleased to know that her professionalism, clear communication, and quick responses made a real difference for you.
Best Wishes,
Team Huddle
I had an issue accessing my account and…
I had an issue accessing my account and customer service, Luke specifically, sorted it quickly over the phone.
24 avril 2026
Avis spontané
Réponse de Huddle
Hi Connor,
Thank you for your great feedback!
We’re really glad to hear your account issue was resolved quickly.
Luke will be pleased to know his support over the phone made a difference.
Best Wishes,
Team Huddle
I had a great experience with Huddle
I had a great experience with Huddle. Luke was incredibly helpful from start to finish. He guided me through the process and helped me pay four bills online without any stress. Really professional, patient, and efficient. Thank you, Luke, for making everything so easy.
24 avril 2026
Avis spontané
Réponse de Huddle
Hi Sina,
Thank you so much for your kind words!
We're delighted to hear that you had such a positive experience with Huddle.
Luke will be especially pleased to know that his support made the process smooth and stress-free for you.
Best Wishes,
Team Huddle
Resolving account issue
Jess has been extremely helpful sorting out the account
23 avril 2026
Avis spontané
Réponse de Huddle
Hi There,
Thank you so much for your 5-star review!
We’re delighted to hear that Jess was so helpful; she’ll be really pleased to know she made such a positive impression. We’ll be sure to pass on your kind words.
Best Wishes,
Team Huddle
The service we have received has been…
The service we have received has been absolutely disgusting. We cancelled the switch within the 14-day cooling-off period, and therefore the switch should not have gone ahead.
Despite making several attempts to resolve the situation and offering multiple options to close the account, our requests have been refused. We have been informed that we cannot leave until the full outstanding balance is paid, which has now become unaffordable. This situation has been exacerbated by prolonged periods of little to no communication, during which the balance continued to increase significantly.
As a result, we are now facing a debt exceeding £9,000 for approximately two years of gas and electricity usage, which is scandellous considering the size of our home and our typical consumption.
Overall, we are extremely dissatisfied with how this matter has been handled. Do not recommend this company unless you are willing to risk incurring significant and potentially unmanageable costs.
23 avril 2026
Avis spontané
Réponse de Huddle
Hello John,
Thank you for taking the time to share your feedback. We understand that dealing with energy balances can be stressful, and we are sorry to hear how frustrated you are with the situation. However, we feel it is important to provide some vital context regarding the history of your account.
When you became responsible for the energy at your property, you were placed on a "deemed contract" with us, which is standard industry practice. We did not receive a request to switch to another supplier until three months after your liability began, which falls well outside of any initial cooling-off period. Furthermore, we also received an email from you in August of last year explicitly stating that you did not wish to switch suppliers at that time.
Regarding the objection to your recent switch requests, we are acting fully in line with Ofgem and government regulations. Under these guidelines, energy suppliers are permitted to block a switch if there is an outstanding debt on the account older than 28 days. Because a significant balance had accrued, we were unable to release the supply.
We have made multiple efforts to help you manage this situation. Recently, we agreed to the specific payment plan you proposed. Unfortunately, you refused to set this plan up unless we allowed the switch to go through first - a condition we could not accept while the debt remained outstanding.
Because we were unable to reach an agreement, this matter was escalated to the Energy Ombudsman for an independent and impartial review. After thoroughly investigating the account, your energy consumption, and our communications, the Ombudsman sided with us. They confirmed that our billing is accurate, the debt is valid, and we have acted correctly in our efforts to recover the outstanding balance.
We remain committed to helping you resolve this matter. Our offer to set up your proposed payment plan still stands, and we encourage you to reach out to our team so we can finally get that arrangement in place for you.
Our complaints team will reach out to you directly to try to get this resolved fairly for you.
Kind regards,
Huddle
Katie was very helpful and friendly and…
Katie was very helpful and friendly and sorted out my query quickly.
22 avril 2026
Avis spontané
Réponse de Huddle
Hi Tracey,
Thank you so much for your 5-star review!
We’re delighted to hear that Katie was so helpful; she’ll be really pleased to know she made such a positive impression. We’ll be sure to pass on your kind words.
Best Wishes,
Team Huddle
Please read my full review that I left…
Please read my full review that I left on the 22nd of January 2026.
Huddle has still failed to reach out to me to in any way resolve this problem. Yet they keep harassing me with new legal action threads. Huddle, please read my review and the endless amounts of emails I have sent you over the past year in response. It's utterly disrespectful and ridiculous that you do not reply to emails but keep sending threads.
22 janvier 2026
Avis spontané
Réponse de Huddle
Hi Asha,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Excellent service
Excellent service , I spoke to a representative called Judah he was really helpful and professional.
21 avril 2026
Avis spontané
Réponse de Huddle
Hi Oluwatomisin,
Thank you so much for your 5-star review!
We’re delighted to hear that Judah was so helpful; he'll be really pleased to know he made such a positive impression. We’ll be sure to pass on your kind words.
Best Wishes,
Team Huddle
I would avoid based off of customer support
I am not currently a Huddle customer, but I have been trying to arrange a switch to my chosen provider ahead of moving into our new property, where Huddle was the previous provider. Despite my efforts to resolve this, the process has been unnecessarily difficult and time-consuming.
To date, I have sent two emails and made three phone calls, yet I still do not feel that this matter is any closer to being resolved. In nearly every conversation, I have been told that the person I am speaking with is attempting to correct mistakes made by a previous member of your support team. While I understand that errors can happen, it is extremely frustrating to repeatedly spend my own time trying to have these issues corrected. (Need i just mention this is just a switch in providers - with Huddle not even being my provider. Some would think this is fairly straightforward and simple)
Regardless of the less-than-enthused customer support member I've just spoken to, who interjected mid-conversation and in my opinion was just rude, this entire process has left me frustrated, dissatisfied, and with very little confidence in how this matter has been handled.
21 avril 2026
Avis spontané
Réponse de Huddle
Hi Caprice,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
LETTING AGENTS & PORTFOLIO LANDLORDS…
LETTING AGENTS & PORTFOLIO LANDLORDS BEWARE!!! Huddle have been a shambles from start to finish, countless emails and calls for several months on multiple issues on the electric supply with a portfolio block of apartments we manage on behalf of a landlord. We have had 3 payments taken from our account incorrectly and without authority (we have never been liable for the electricity, all be it took months for them to acknowledge this) upshot was apologies on the phone and also in writing to this and that a full refund would be made within 10 working days, this period has now passed, called again and again a painful experience to even get the call handler to understand the situation, upshot was the the refund request was not processed as stated and still don't have a date for a refund. If you want to waste hours of your time with countless emails and calls getting nowhere then huddle are the ones for you!!
21 avril 2026
Avis spontané
Réponse de Huddle
Hi there,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We completely understand your dissatisfaction regarding the handling of the accounts.
To explain how this situation initially arose, your agency was added to the account via our standard track and trace process. We have since received confirmation that another party is indeed liable for the electricity supply, and your details have been completely removed from the account.
We are incredibly sorry that three payments were incorrectly taken from your account. The automatic payment schedule should have been immediately deleted the moment we received confirmation that you were not the liable party. We apologise that this crucial step was missed by our team, and for the subsequent delays and miscommunications you faced when trying to get this sorted.
To resolve this for you immediately:
We have personally stepped in to ensure your full refund is being processed today.
The funds should be cleared and back in your account shortly.
Our team will reach out to you directly via email to provide written confirmation of this transaction.
We know your time is valuable, and we are sorry for the hours you have had to spend chasing this. Thank you for your patience while we get this finally resolved for you today.
Sincerely,
Huddle Team
Luke was an absolute pleasure to deal…
Luke was an absolute pleasure to deal with. Would highly recommend him to anyone
17 avril 2026
Avis spontané
Réponse de Huddle
Hi Sean,
Thank you for your kind feedback!
We’re so pleased to hear you had a great experience with our team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Best Wishes,
Team Huddle
Luke is amazing!
I recently moved into a new house and I needed support in setting up everything correctly. I have been in contact with Luke and his customer service is fantastic! He was patiently explaining everything to me and he supported me step by step to set up my account replying always really kindly! Thank you Luke!
16 avril 2026
Avis spontané
Réponse de Huddle
Hi Marika,
Thank you for your kind feedback!
We’re so pleased to hear you had a great experience with our team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Best Wishes,
Team Huddle
Moving home
After struggling to get to the right section for house move, I finally got to speak to a person who was very helpful. I would like to thank Judah for his support and help.
15 avril 2026
Avis spontané
Réponse de Huddle
Good afternoon,
Thank you for your kind feedback!
We’re so pleased to hear you had a great experience with our team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Best Wishes,
Team Huddle
Top customer service
Spoke to Luke today, friendly professional and solved my query very quickly. Impressed.
14 avril 2026
Avis spontané
Réponse de Huddle
Hi Luke,
Thank you for your 5-star review!
We’re really pleased to hear that Luke provided a friendly and professional service and was able to resolve your query quickly.
I’ll be sure to pass your kind comments on to Luke!
Best Wishes,
Team Huddle
Bane of our lives for the last year
Absolutely awful and disgusting company, messed us around numerous times, even sending multiple bills for different amounts for the same time period! Countless agents telling us all different things and threatening us with legal action if we don’t pay the unfairly revised bills we didn’t ask for (bearing in mind we are struggling uni students), and only solution they ever provide is ‘we’ll just check with the finance team’. Has left us all with consistent anxiety and has been an ongoing issue for over 9 months. And on top of all of that, the number they advertise on their website isn’t even in use any more!!
13 avril 2026
Avis spontané
Réponse de Huddle
Hi Eden,
We are incredibly sorry to hear about the ongoing stress and frustration you have experienced over the past 9 months. We sincerely apologise for the confusion regarding the multiple bills, the conflicting information from our team, and the immense anxiety this situation has caused you.
Please know that we take this very seriously. We are actively reviewing your billing history right now to understand exactly what went wrong. To give you immediate peace of mind, we have officially paused all credit control actions on your account - you will not face any further collection attempts or legal action while we investigate this.
We want to get this fully resolved for you without any further runaround. A member of our team will be reaching out to you directly so we can settle this matter once and for all.
Again, we are so sorry for the experience you’ve had, and we will be in touch shortly.
Kind regards,
Team Huddle
This company is a real pain
This company is a real pain. Recently had a 7 day void period between tenancies and providing an itemised bill for the 7 days standing charge seem to be beyond them. First they pluck £35 out of the air, now after agreeing in an email that they are incorrect, they have just sent me a £15 late payment fee on the £35. These guys are jokers and should be avoided. They also take 5 days to get back each time you contact them - then charge you for the delays they have caused.
It's companies like this that keep the energy ombudsman busy. There is just no need for it.
9 avril 2026
Avis spontané
Réponse de Huddle
Hello AJ,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Shocking Service and Completely Unreliable Billing
Absolutely horrific energy company with no logic behind their billing whatsoever. We were hit with extremely high charges shortly after moving into a new flat, which made no sense at all and clearly suggested something was wrong with the meter or how our usage was being calculated. Despite raising this, they showed no compassion or urgency in properly investigating the issue.
Their billing is completely inconsistent. We had received multiple bills with different prices and no clear explanation, making it impossible to understand or trust what we were being charged. The only explanation given was that their rates are aligned with government regulations and the price cap, which may be true, but they made no attempt to actually look into the issue until 5-6 months after or offer any support. Instead, they just kept sending new letters monthly with increasing charges.
In the middle of a cost of living crisis, as two students, the way we were treated was absolutely unacceptable. The stress this situation has caused has genuinely affected both mine and my flatmate’s mental health. Completely disorganised, careless, and frankly unacceptable for a company providing an essential service.
Customer service is just as bad, extremely unhelpful and unprofessional, with passive-aggressive comments being made, which is completely unacceptable. Trying to get in touch is difficult, and when you do, nothing actually gets resolved. You’re left going in circles with no real support or accountability.
Overall, a very unserious company that, quite frankly, should NOT be operating. I would strongly advise others to avoid.
9 mars 2026
Avis spontané
Réponse de Huddle
Hello Blair,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Absolutely awful energy provider
Absolutely awful customer service and communications from this energy provider. Regretted every second of inheriting them from the previous tenants, and swapped right back to Octopus Energy the moment I could.
8 avril 2026
Avis spontané
Réponse de Huddle
Hi Roger,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
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