Just want to thank Judah for helping me get the refund for a credit balance. I did not have a UK bank card as I live overseas, and Judah was able to arrange the credit to my bank account instead of a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This company is appalling. DO NOT USE if you are a uni student looking for cheap easy bills. Had constant issues with them after finishing university and moving back home. Final bills have been paid a... Voir plus
L'entreprise a répondu
Judah was super helpful over the phone helping me sort out my account and bills. He’s was really polite and made the experience very seamless. Thank you!
L'entreprise a répondu
Appalling customer service. My former tenants took these guys on and I inherited a nightmare wrapping up the account which I had to settle twice personallyh and then they hounded my new tenant for pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie verte
- aussi dans
- Entreprise d'équipements collectifs ménagers
- Entreprise de Voirie et Réseau Divers (VRD)
Écrit par l'entreprise
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Écrit par l'entreprise
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Coordonnées de contact
Gable House, 239 Regents Park Rd, N3 3LF, London, Royaume-Uni
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3,1
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Never did any accounts with them
Never did any accounts with them. No explanation, their phone number is not even working.
7 avril 2026
Avis spontané
Réponse de Huddle
Hello Stanislav,
Thanks for leaving the feedback.
Our phone number has recently been updated, please find our new contact number here: 0113 519 5434.
Our phone lines are open between 10am to 4pm from Monday to Friday!
We will have a member of our complaints team reach out to you via email today to try and get this resolved for you!
Kind regards,
Team Huddle
The service is impeccable
The service is impeccable. I was low on units for gas and electricity, I spoke to Katie and she made sure there was no interruption in supply as my top up reflected instantly.
7 avril 2026
Avis spontané
Réponse de Huddle
Hi Joseph,
Thank you for your kind words and for taking the time to leave such a positive review.
We’re delighted to hear that you received impeccable service and that Katie was able to assist you promptly.
I’ll be sure to pass your feedback on to Katie!
Best Wishes,
Team Huddle
Thank you Luke!
I called up due to an ongoing issue. I’ve been having with Huddle for the first time. I spoke to someone who took the time to properly understand the situation and ensure it was resolved. Luke was absolutely amazing and I’m not surprised to see other reviews mentioning how great he is. He bought a lot of clarity to a stressful situation took the time to assist us and follow up on what’s going on. I’m incredibly grateful for how amazing he was. Thank you for all your help Luke!
30 mars 2026
Avis spontané
Réponse de Huddle
Hi Chrissie,
Thank you so much for your fantastic 5-star review!
We’re really sorry to hear you’d been dealing with an ongoing issue, but we’re so pleased that Luke was able to step in and turn things around for you.
We’ll be sure to pass along your kind words.
Best Wishes,
Team Huddle
Katie was very helpful
1 avril 2026
Avis spontané
Réponse de Huddle
Hi Daniel,
Thank you so much for your 5-star review!
We’re delighted to hear that Katie was so helpful; she’ll be really pleased to know she made such a positive impression. We’ll be sure to pass on your kind words.
Best Wishes,
Team Huddle
I was a little apprehensive of calling…
I was a little apprehensive of calling them as I had a debt with them. I spoke with Luke who was superb and he really help. so as far as i am concern this is a five start company
31 mars 2026
Avis spontané
Réponse de Huddle
Hi Pedro,
Thank you for your honest and positive feedback!
We understand that reaching out in these situations can feel a little daunting, so it’s great to hear that Luke was able to put you at ease and support you so effectively.
We’ll be sure to pass your kind words on to Luke.
Best Wishes,
Team Huddle
Again I would like to mention that we are thankful and grateful to Katie.
I am so happy and thankful to Katie, who gave us as much time as we needed and she helped us and guided us with patience, kindness and very nice manner.
31 mars 2026
Avis spontané
Réponse de Huddle
Hi Jamhoor,
Thank you so much for your lovely feedback!
We’re thrilled to hear how happy you were with the support Katie provided. Taking the time to guide customers with patience, kindness, and care is exactly what we aim for, and it’s wonderful to know Katie delivered this so well.
We’ll be sure to share your kind words with her; she’ll really appreciate it!
Best Wishes,
Team Huddle
Huddle employ lovely people
All the people I spoke to were as helpful as they could be, all very pleasant and polite, Katie, the lady I finally spoke to was as helpful and as lovely as the rest of the staff. However, the whole experience has been stressful, the charges the company first made were based on an estimate that was way out of line and they had been given photographic evidence of the meter readings. The phone numbers on the bill are unobtainable, but the replies by email did include a phone number that worked. I wouldn’t want to have to deal with this organisation again unless they sort out their billing systems. They also excelled in sending out repeated bills, even after I had paid the amount in full and final settlement. They really need to get their system in order as it must be costing them more than is necessary in time, effort and postage!
31 mars 2026
Avis spontané
Réponse de Huddle
Hi Chris,
Thank you for taking the time to share such a detailed review. We’re really pleased to hear that Katie and the rest of our team were able to support you in a polite and helpful way; that’s exactly the level of service we aim to provide.
That said, we’re genuinely sorry to hear how stressful the overall experience was for you. The issues you’ve described around estimated charges, difficulty reaching us by phone, and receiving repeated bills after payment are not the standard we expect from our systems or processes.
We understand how frustrating this must have been, especially after providing meter reading evidence, and we appreciate you bringing it to our attention.
If there’s anything still unresolved or if you’d like us to review your account in more detail, please don’t hesitate to get in touch at info@huddle.uk.com and put your subject as trust pilot review.
Best Wishes,
Team Huddle
Great customer service experience
Great customer service experience. Responsive, helpful, proactive, and friendly.
25 mars 2026
Avis spontané
Réponse de Huddle
Hi Richard,
Thank you for your kind feedback!
We’re so pleased to hear you had a great experience with our team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Best Wishes,
Team Huddle
Spoke with Katie Re Refund
Spoke with Katie today in relation to a refund which was due, unfortunately it wasn't just a straight forward process, as it related to a rental property. However Katie assisted me in getting this sorted, explaining what needed to be done, how to do it talking me through each step and followed up with an email confirming everything had been set up as discussed. She was very pleasant to speak to made the experience painless.
27 mars 2026
Avis spontané
Réponse de Huddle
Hi Jane,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that Katie was able to support you through what sounds like a more complex query.
We’ll be sure to pass on your kind feedback to Katie; she’ll really appreciate it!
Best Wishes,
Team Huddle
Exceptional service
Exceptional service. Promptly and accurately replied to all my questions and helped me sort out my issues. Thanks Jess
26 mars 2026
Avis spontané
Réponse de Huddle
Hi Ajeesh,
Thank you for your fantastic feedback!
We’re delighted to hear that Jess provided such exceptional service and was able to answer all your questions promptly and accurately while helping resolve your issues.
We’ll be sure to pass on your kind thanks to her.
Best Wishes,
Team Huddle
Luke was very nice on call
Luke was very nice on call , he answered all my questions and was very accommodating.
26 mars 2026
Avis spontané
Réponse de Huddle
Hi Mihir,
Thank you for your lovely feedback!
We’re so pleased to hear that Luke was able to answer all your questions and provide such accommodating support.
We’ll be sure to pass on your kind comments to him.
Best Wishes,
Team Huddle
account issues
I have been trying to get my overdue balance sorted, with problems getting into my account and calling. Finally manage to get through to Luke who was brilliant! Not only sorted out my account but helped set up a payment plan to clear my issue.
10/10 no fuss, no problems.. just solid customer service!
25 mars 2026
Avis spontané
Réponse de Huddle
Hi Liam,
Thank you for taking the time to leave such a great review!
We’re really pleased to hear that Luke was able to step in and get everything sorted for you.
It’s especially good to know he helped resolve the account access issues and set up a payment plan smoothly; that’s exactly the kind of straightforward, supportive service we aim to provide.
We’ll make sure your kind words are passed on to him.
Best Wishes,
Team Huddle
I am basing my review on my phone…
I am basing my review on my phone experience. I called and spoke to Luke and he processed my request promptly and courteously. If I was basing it on my experience of having a smart meter fitted for Gas I'd probably be giving 2 stars. It has never been smart.
24 mars 2026
Avis spontané
Réponse de Huddle
Hi Ricky,
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your experience.
It’s great to hear that Luke was able to assist you promptly and courteously over the phone; we’ll be sure to pass on your kind feedback to him.
Best Wishes,
Team Huddle
Incredible Customer Service
During our time using Huddle, we experienced some difficulties with equipment, however these were sorted and explained instantly and didn't remain an issue. Even when our final bill was a bit more expensive than most, we got a detailed explanation as to why and they did all they can to bring the figure down for us. I believe this is similar to most cases when moving home and getting final figures.
My original review was heated and negative due to stress and frustration from moving house, but since writing it, Huddle have made the upmost effort to contact me personally to resolve any upset in a genuine manner. I absolutely cannot fault their customer service, particularly Kane who kept in contact with me throughout. My emails were answered thoroughly and swiftly every single time and alot of care was put into them.
Would highly recommend to others - and some of the best customer care I've received in a very long time.
24 mars 2026
Avis spontané
Réponse de Huddle
Hi Sarah,
Thank you for taking the time to share your feedback. We understand that moving houses can be stressful, and I want to apologise for the frustration you experienced regarding your final bill, the smart meter, and the application of your Warm Home Discount.
We would like to clarify a few points from your review to ensure there is no misunderstanding regarding our processes:
The Smart Meter & Engineer Fees: The fee of £306 + VAT (£153 upfront and £153 upon completion) that our agent quoted was not to fix or replace a broken smart meter display. That fee is for an industry-standard, independent Meter Accuracy Test. Because your final bill was based on actual meter readings rather than estimates, this test is required to dispute the physical readings. If the test finds the meter is indeed faulty, the fee is fully refunded, and any inaccurate charges are wiped. We apologise if this was not communicated clearly, as we would never charge a customer to simply replace our own faulty equipment. We can see that the email explaining these fees did include this information, though.
The Warm Home Discount: We sincerely apologise for the initial miscommunication regarding your £150 Warm Home Discount. When you first inquired, the funds had not yet been disbursed to us on our system, which is why we requested verification. As soon as you provided the government reference number and our previous email confirmation, we immediately corrected this and applied the £150 credit to your account on March 9th.
The Revised Final Bill: We completely understand your frustration about waiting for the updated bill to arrive. There was a delay in generating the newly revised statement, but our records show that our agent, emailed the updated final bill to you on March 30th.
We note that the full balance has now been cleared, so thank you for your cooperation on that.
Kind regards,
The Huddle Team
Good service by Julia
Julia listened to my issue very closely and went above and beyond to give me assistance.
11 mars 2026
Avis spontané
Réponse de Huddle
Hi Charles,
Thank you for the 5 🌟 review!
We are glad to hear that Julia was able to assist you with all of your queries and was super helpful over the phone.
We'll be sure to pass your kind feedback to her.
Best Wishes,
Team Huddle
I had a very good experience with Judah…
I had a very good experience with Judah who was able to solve my problem in a few seconds, keep up the good work
20 mars 2026
Avis spontané
Réponse de Huddle
Hi Quartey,
Thank you for your great review!
We’re thrilled to hear that Judah was able to assist you and resolve your query so quickly.
Your feedback means a lot, and we’ll be sure to share your kind words with Judah.
Best Wishes,
Team Huddle
"Recovering" money through threats
Had a horrendous and bizarre experience with them - I moved into a flat in May 2024 and tried to set up and account with Octopus Energy and, for no legitimate reason, Huddle blocked the request citing unpaid bills (impossible, as I was just moving into a house and had no accounts with any energy providers previously).
They admitted to the wrongdoing, but then said that I had to pay them for the period between moving in and finally having an account setup with Octopus - despite several backs and forths with them, this took over a month.
This essentially amounts to them hijacking me as the energy supplier and then forcing me to pay, when they had ABSOLUTELY NOTHING to do with my flat. They even admitted wrongdoing, and expected me to pay them, when I did not want a cent going to such a dodgy company.
Two years later, I get a threatening message out of the blue looking to recover these funds, which I've been forced to pay.
Considering the huge number of 1-star reviews in recent weeks, this looks to be a tactic from them as several people are complaining of similar issue. Signs that they are struggling for revenue and having to resort to such dodgy tactics in order to survive? Looks like a prime candidate for a class action lawsuit.
I would strongly suggest no one signs up to this company as they look to be on the verge of collapse, or should be considering this seems to be a pattern of behaviour.
18 mars 2026
Avis spontané
Hands down the worst company I have…
Hands down the worst company I have ever dealt with, I moved into my property on 20th December and tried to switch my energy provider, they refused to release my account because of a debt on it (which is physically impossible I had just moved into the property that day) Tried to contact them for several months, was then produced with a bill of over £400 for a period of 41 days, I have now paid said bill so that I can have my account released but in true huddle fashion it is impossible to contact them on the phone. Email sent but I doubt I’ll get a reply any time soon.
Wouldn’t recommend these to anyone by far the worst experience ever! Should not be allowed to trade at all
18 mars 2026
Avis spontané
Réponse de Huddle
Hi Samantha,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Phone query
Judah was very helpful with my query and was able to solve it very quickly!
18 mars 2026
Avis spontané
Réponse de Huddle
Hi Sona,
Thank you for your great review!
We’re thrilled to hear that Judah was able to assist you and resolve your query so quickly.
Your feedback means a lot, and we’ll be sure to share your kind words with Judah.
Best Wishes,
Team Huddle
Don't use huddle, they use bully tactics for recovering money
Because of bereavement I rented my house had awful tenants who swapped to huddle (against the tenancy agreement) had to evict tenants who never paid their electricity bill .. huddle are now charging me for electricity used in the property, property was empty for 6 weeks, nothing turned on except 1 economy 7 heater... I told huddle I had to evict the tenants, Im widowed and lost my Dad 6 months after my partner, I had a breakdown before Christmas so didn't get round to informing huddle about the tenants being evicted until 4 weeks later... Huddle are bullying me for over £200 for usage in the property, it was £235 but they said they will give me £35 compensation ...it's over £30 a week for an empty property, I have new tenants now, huddle wanted to see the new tenancy agreement, they used that information wrongly and are now bullying my new tenants by letter and txt message and want £266 for 2 weeks of usage, my new tenants switched back to my original supplier EDF (who are amazing) they took a meter reading when they moved in and have paid EDF for the first month, EDF are charging them around £18 a week, that's with all the radiators on cooking washing etc... DONT USE HUDDLE... THEIR PRICES ARE EXTORTIONATE AND ARE USING BULLY TACTICS TO GET MONEY, I FEEL THEY ARE TRYING TO GET THE MONEY BACK THAT THE OLD TENANTS DIDN'T PAY ... ITS ILLEGAL, THEY AREN'T ALLOWED TO DO THAT... DONT USE HUDDLE.. I'm taking my complaint to the ombudsman now
17 mars 2026
Avis spontané
Réponse de Huddle
Hello Rachel,
Thank you for taking the time to leave us feedback, and we hope you are well.
We are really sorry to hear about your personal circumstances, we have plenty of support available to assist customers through these times, and we sent these over to you in previous email chains, please do take a moment to read through those and apply to whatever you feel necessary! Both the TruEnergy Trust, and the Priority Services Register provides both financial, and general energy advice.
From reviewing the account, we were connected to your smart meter throughout the period we are billing you for, and we have billed you on the standard variable tariff, which is in line with government and OFGEM regulations, we have real readings directly from the smart meter, and have billed you in line with those.
We sent you one email on 05/03/2026 about your final balance, and how you can clear the outstanding balance, with payment plan options. Your complaint was opened on the same day, and all credit control procedures were paused on that day, and no further chasers were sent.
We have offered compensation as a gesture of goodwill, and we are happy to set up an affordable repayment plan to help you clear this balance.
We hope you have a great week, and have this balance cleared in a manageable manner for all parties.
Have a great week.
Kind regards,
Huddle
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.