Just want to thank Judah for helping me get the refund for a credit balance. I did not have a UK bank card as I live overseas, and Judah was able to arrange the credit to my bank account instead of a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This company is appalling. DO NOT USE if you are a uni student looking for cheap easy bills. Had constant issues with them after finishing university and moving back home. Final bills have been paid a... Voir plus
L'entreprise a répondu
Judah was super helpful over the phone helping me sort out my account and bills. He’s was really polite and made the experience very seamless. Thank you!
L'entreprise a répondu
Appalling customer service. My former tenants took these guys on and I inherited a nightmare wrapping up the account which I had to settle twice personallyh and then they hounded my new tenant for pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie verte
- aussi dans
- Entreprise d'équipements collectifs ménagers
- Entreprise de Voirie et Réseau Divers (VRD)
Écrit par l'entreprise
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Écrit par l'entreprise
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Coordonnées de contact
Gable House, 239 Regents Park Rd, N3 3LF, London, Royaume-Uni
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3,1
Moyen
1 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Great service Judah very helpful and…
Great service Judah very helpful and polite and made the phone call from the start very good great phone service
16 mars 2026
Avis spontané
Réponse de Huddle
Hi Emma,
Thank you for your fantastic review!
We’re so pleased to hear that Judah provided such helpful and polite service, and that your call was a great experience from start to finish.
We’ll be sure to pass your kind words on to Judah.
Best Wishes,
Team Huddle
Dont touch with a barge pole
Bunch of rip off merchants who dont answer phone or respond to email, but who send threatening letters to people who do have no account with them.
14 mars 2026
Avis spontané
Réponse de Huddle
Hi MP,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Judah was very helpful and explained…
Judah was very helpful and explained each step carefully. Fantastic customer service
13 mars 2026
Avis spontané
Réponse de Huddle
Hi Lucille,
Thank you for your wonderful review!
We’re delighted to hear that Judah was so helpful and took the time to explain each step clearly.
Providing fantastic customer service is what we strive for, and it’s great to know Judah delivered just that. We'll be sure to pass this feedback on to him.
Best Wishes,
Team Huddle
Many was extremely helpful in sorting…
Many was extremely helpful in sorting out my issue/
4 mars 2026
Avis spontané
Réponse de Huddle
Hi SR,
Thank you so much for your kind words and 5-star review! We’re really glad to hear that the team was extremely helpful in resolving your issue.
Providing smooth and effective support is always our goal, and your feedback means a lot to us. We'll be sure to pass this on to Manny.
Best Wishes,
Team Huddle
Judah was really nice in helping out…
Judah was really nice in helping out through the situation we are in. There are very few people who tries to help you going out of the way. Thank you so much for today.
11 mars 2026
Avis spontané
Réponse de Huddle
Hi Shivam,
Thank you for the 5 🌟 review!
Thank you so much for your kind words! We’re really glad to hear that Judah was able to support you with your queries.
We’ll be sure to pass along your appreciation.
Best Wishes,
Team Huddle
Julia was super helpful over the phone.
9 mars 2026
Avis spontané
Réponse de Huddle
Hi Hannah,
Thank you for the 5 🌟 review!
We are glad to hear that Julia was able to assist you with all of your queries and was super helpful over the phone.
We'll be sure to pass your kind feedback to her.
Best Wishes,
Team Huddle
False energy bills
I didn't even sign up for this site. I'm already with a provider. They have scraped my info from a data breach or something and sent me false energy bills. I am livid.
9 mars 2026
Avis spontané
Réponse de Huddle
Hi Ben,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Réponse de Huddle
Hi Aoife,
Thank you for the 5-star review!
We really appreciate your kind words. We're glad you found our service helpful and that our team could assist you clearly and promptly.
Best Wishes,
Team Huddle
Misrepresented, false claims
Back in April 2025 while searching for new tariffs and energy providers, I had completed an accidental sign up on huddle. The following day I cancelled of which they accepted closure on those terms and within a 14 day cooling of period.
Subsequently I went with another provider Homebox Ltd.
Everything proceeded as normal until I had recieved a letter from Huddle stating that they (huddle and sister company Tru Energy) were still the suppliers of both gas and electric. To my surprise I reached on on the first instance and explained that we didn’t have an agreed contract and the response was sorry for inconvienece but it was basically a mistake and that I should pay the balance.
This goes on for 10 MONTHS as I formally dispute there claims of which they were aggressive with there billings and notices. They even sent a welfare check which essentially is a home visit by someone wearing a body cam, a bit embarrassing when you have guests over. They additionally blocked 5 switch requests during this period, of which they only notified myself in December they were blocking switches. I did my research and challenged that this was an erroneous transfer, the response was that it was a ‘deemed contract’. They pushed so hard the position that it was a deemed contract to a point I started believing them and was pushed into a position where I was accepting I had to pay under a deemed contract, at this point it’s £380 under deemed contract rates but would still have had to provide meter reading s for more accurate billing to be charged.
While at the same time I was investigating Homebox Ltd for incorrect billing as the ad been charging myself for gas supply when there was no gas supply being paid as Huddle and Tru Energy had hi jacked the gas supply. I was claiming over charges from Homebox Ltd to settle the payments to huddle when my guy said I’m still right, I then bypassed huddle and went straight to Tru energy, requested an erroneous transfer request, explained what happened and they responded that I don’t qualify for a erroneous transfer request, responded back straight away and put every thing in point form:
-accidental sign up
-I cancelled they accepted
-no contract exists.
-14 day cooling off period.
-huddle switch team put request in on 10 April after I cancelled.
-you took over supply on the 30 April 2025.
-I didn’t authorise a switch.
-they had 20 days, more than enough time for corrective action.
Then tru energy came back and said yes that is erroneous transfer and and will raise it on my behalf.
10 MONTHS stuck between Huddle and Homebox Ltd of the worst bundle energy companies around, 10 months of complete stress to educate them on misrepresentation, false claims, unlawful gain practices and basic understanding of Ofgem rules.
Homebox Ltd recently closed my acc after law enforcement complaints and has review the over charges and compensating £450 for over charges on the gas supply.
Huddle has offers £120 for the inconvienece!
Huddle I would expect as a maximum the basic erroneous transfer error compensation under the ofgem guidelines and at most the average usage you so clearly stated in your most recent bill to the value of £700 as compensation for the length, stress and the out of my own pocket problem YOUR mistake has caused.
I am going to be required to cover a bill to Octopus Energy now for a gas supply for the past 10 months.
You need to act responsibly and accountable in your conduct and the damage it has caused.
4 mars 2026
Avis spontané
Réponse de Huddle
Hi Jason,
Thank you for taking the time leave the feedback, and we hope you are well.
We completely apologise for the scenario at hand here, we noticed that you did contact us to cancel your contract, but there did unfortunately seem to be a miscommunication between the cancellation and the request of your gas supply being taken over.
Due to this, we ended up taking over the supply, and issuing billing the property.
We have since rectified this, and applied £120 compensation to your account, as well as voiding the bill, and there are no charges against your account.
We completely acknowledge that this should have been dealt with sooner and more quickly, and we are glad to see that your complaint was closed, and the refund has been issued to you now.
This is a very rare scenario and we are sorry you were involved in this, we will implement new training for staff to ensure this doesn't happen again, so thank you for your feedback!
Have a lovely rest of the week.
Kind regards,
Huddle
Great customer service from Luke
I had an issue with my direct debit so rang Huddle and spoke to Luke who was extremely helpful and had my issue sorted in less than 5 minutes. Thank you!
3 mars 2026
Avis spontané
Réponse de Huddle
Hi Isabel,
Thank you for your kind feedback!
We're so pleased to hear that Luke was able to help resolve your direct debit issue quickly and efficiently.
We'll be sure to pass your thanks on to him.
Best Wishes,
Team Huddle
Absolutely horrible energy company
Absolutely horrible energy company. Customer service number is pointless cause they can’t really help constantly sending incorrect bills and charges an extortionate amount for energy. Very unhelpful. I do not recommend at all. Hard to reach and contact, they also change their prices as I’ve had about 8 bills with different prices
2 mars 2026
Avis spontané
Réponse de Huddle
Hi there,
We are very sorry to hear about your frustrating experience and sincerely apologize for the difficulties you've had in reaching our customer service team. We know how stressful it is when billing seems incorrect or confusing.
To provide some context, our rates are strictly aligned with government regulations and the OFGEM price cap. In some cases, multiple bills are generated to adjust for final meter readings and industry-standard reading tolerances. This is done to ensure your final balance is as accurate as possible, though we understand receiving multiple statements is frustrating.
A senior member of our complaints team has personally reviewed your account and sent you a direct email to clarify your billing. That email also includes adjustments we have made to your account and flexible options to help resolve your balance.
Please check your inbox for that email and reply directly to our senior team member so we can get this fully resolved for you as swiftly as possible.
Thank you for your patience.
Rang Billing this morning in a panic
Rang Billing this morning in a panic - staff very calm and helpful, sent us the required information in 15 minutes
27 février 2026
Avis spontané
Réponse de Huddle
Hi Marilyn,
Thank you for sharing your experience!
It’s great to hear that you received excellent and quick customer service from our team.
We truly appreciate your feedback.
Best Wishes,
Team Huddle
Really Helpful!
Really Helpful!
Judah helped answer the questions I had and was very polite and professional. Thank you so much!
27 février 2026
Avis spontané
Réponse de Huddle
Hi Chloe,
Thank you so much for the 5* review!
We’re really pleased to hear that Judah was able to answer your questions and that you found him polite and professional. We’ll be sure to share your feedback with him.
Best Wishes,
Team Huddle
Inspite of Manny telling me the problem…
Inspite of Manny telling me the problem was sorted and I would receive a revised bill in the next few days, the problem wasn’t sorted and I didn’t receive a revised bill. Have today (27/2/26) received a snotty text telling me the outstanding charge had been escalated.
SORT IT OUT
20 février 2026
Avis spontané
Réponse de Huddle
Hi Neil,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Huddle - customer advisor
Katie at Huddle - listened well, was knowledgeable, courteous and professional, a pleasure to deal with. Very efficient. Thank you Katie, I very much appreciated your help.
24 février 2026
Avis spontané
Réponse de Huddle
Hi Andrew,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Katie provided such great customer service.
We’ll be sure to pass on your kind words. Katie will truly appreciate them.
Best Wishes,
Team Huddle
Réponse de Huddle
Hi Ferdinand,
Thank you for the 5* review!
We’re glad to hear that Judah was very helpful. We’ll be sure to share your kind words with him
Best Wishes,
Team Huddle
The wait time for a response from the…
The wait time for a response from the team after a concern is raised by email seems to be quite lengthy (longer than the stated “5 working days”). Although when I called all of my concerns were given proper attention and were followed up. Judah precisely made the experience a lot easier, but overall the wait time needs to be worked on.
26 février 2026
Avis spontané
Réponse de Huddle
Hi Osinachi,
Thank you for your feedback and for taking the time to share your experience with us.
We’re sorry to hear that the response time to your email was longer than our stated 5 working days. This is certainly not the level of service we aim to provide, and your comments have been noted so we can continue working on improving our response times.
That said, we’re really pleased to hear that when you called, your concerns were handled thoroughly and followed up appropriately. It’s especially great to know that Judah made the experience easier for you. We’ll be sure to pass along your kind words to them.
Best Wishes,
Team Huddle
I was attenddd to by Judah
I was attenddd to by Judah , he was very helpful and polite. Keep it up Judah
26 février 2026
Avis spontané
Réponse de Huddle
Hi there,
Thank you for the 5* review!
We’re so pleased to hear that Judah was helpful and polite during your interaction. He’ll be thrilled to know his efforts made a positive impression.
We’ll be sure to pass along your kind words.
Best Wishes,
Team Huddle
Jess and team at Huddle provided an…
Jess and team at Huddle provided an outstanding service and took ownership to ensure my request / enquiry was completed satisfactory. Jess also contacted me back to ensure there was nothing else outstanding. The entire process was really smooth with little to no effort required as the customer.
I really appreciated the customer service provided in today’s busy lifestyle/ schedule people have.
Well done
25 février 2026
Avis spontané
Réponse de Huddle
Hi Nitesh,
Thank you so much for your thoughtful feedback!
We’re delighted to hear that Jess and the team at Huddle provided outstanding service. We’re also pleased that the process felt smooth and effortless for you.
Your kind words mean a lot. We’ll be sure to pass them on to Jess and the team.
Best Wishes,
Team Huddle
Réponse de Huddle
Hi there,
Thank you so much for your kind words!
We're thrilled to hear that Yves was helpful and professional. We'll be sure to pass along your feedback
Best Wishes,
Team Huddle
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