Just want to thank Judah for helping me get the refund for a credit balance. I did not have a UK bank card as I live overseas, and Judah was able to arrange the credit to my bank account instead of a... Voir plus
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Lisez les avis des autres
This company is appalling. DO NOT USE if you are a uni student looking for cheap easy bills. Had constant issues with them after finishing university and moving back home. Final bills have been paid a... Voir plus
L'entreprise a répondu
Judah was super helpful over the phone helping me sort out my account and bills. He’s was really polite and made the experience very seamless. Thank you!
L'entreprise a répondu
Appalling customer service. My former tenants took these guys on and I inherited a nightmare wrapping up the account which I had to settle twice personallyh and then they hounded my new tenant for pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie verte
- aussi dans
- Entreprise d'équipements collectifs ménagers
- Entreprise de Voirie et Réseau Divers (VRD)
Écrit par l'entreprise
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Écrit par l'entreprise
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Coordonnées de contact
Gable House, 239 Regents Park Rd, N3 3LF, London, Royaume-Uni
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3,1
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Had problems with my huddle account…
Had problems with my huddle account Julia was really helpful
23 février 2026
Avis spontané
Réponse de Huddle
HI Lydia,
Thank you for your 5-star review!
We’re sorry to hear you were having issues with your Huddle account, but we’re really glad Julia was able to help get things sorted for you. She’ll be so pleased to hear your feedback.
Best Wishes,
Team Huddle
Very good and patient service
Julia was on the call with me and she was great! Her greeting made me comfortable to ask questions to her. She was very patient with me with all the requests and questions I made and gave me all the answers I needed. I was very much satisfied with the service.
24 février 2026
Avis spontané
Réponse de Huddle
Hi Kei,
Thank you so much for your wonderful 5-star review!
We’re so pleased to hear that Julia made you feel comfortable from the very start and that she was patient and thorough in answering all of your questions. Creating a supportive and welcoming experience is very important to us, so it’s great to know she delivered exactly that.
I’ll be sure to pass along your lovely feedback to Julia
Best Wishes,
Team Huddle
I warn dont go with this scummy …
I warn dont go with this scummy company
I never had a contract with them and back and forward for months I am also disabled as well and there threating me with court they sent me a copy of a claim form to send to a court which they haven't sent yet and now saying I have to pay 2100 or I'll have a CCJ if I dont comply no point going to the ombudsman they won't listen or care but will side with this scums and now I have to pay 2100 and even apparently court costs
STAY AWAY I HOPE YOU GO BANKRUPT
20 février 2026
Avis spontané
Réponse de Huddle
Hello Adrian,
Thank you for taking the time to leave some feedback, and I am sorry to hear how stressful this situation has been for you, especially alongside managing your disability. We never want our customers to feel overwhelmed, but I do want to clarify a few points regarding your account and the billing process.
The Deemed Contract: You mentioned that you never signed a contract with us. Under industry regulations, when you take over a supply without explicitly signing a new agreement, you are automatically placed on what is known as a "deemed contract." This ensures your property remains supplied, and it makes us your legal supplier for the energy/services used during that time.
Our Credit Control Process: We understand that receiving a draft claim form is alarming. Please know that pursuing a County Court Judgment (CCJ) is strictly a last resort. Our standard credit control procedure involves multiple steps, and we always reach out a number of times to try and resolve an outstanding balance before any legal action or court costs are applied.
I can see on your account that we are currently in the process of setting up a repayment plan with you. I really appreciate your cooperation in working with us to get this sorted, as this plan will pause the escalation process.
Because you mentioned your disability and the difficulties you are facing, I will be reaching out to you directly via private message/email today. We have specific avenues of support available for customers going through tough circumstances, and I want to make sure you are fully supported moving forward.
Best regards,
Team Huddle
Huddle have always been a nightmare to…
Huddle have always been a nightmare to deal with the majority of those on the phone would be around 1-2/10.
However Bianca today was amazing could not fault here, solved the issue there and then. Not many like Bianca anymore, thank you very much for sorting out the problem for me. 10/10
20 février 2026
Avis spontané
Réponse de Huddle
Hi Sam,
Thank you for taking the time to leave your review and for your feedback.
I’m really sorry to hear that your previous experiences haven’t met expectations. That’s certainly not the standard we aim to deliver. Your comments are important, and we’ll make sure this feedback is shared with the wider team so we can continue improving our service.
That said, I’m delighted to hear that Bianca was able to turn things around for you. It’s fantastic that she resolved the issue there and then and provided such a positive experience. I’ll be sure to pass your kind words on to her; she’ll really appreciate it.
Best Wishes,
Team Huddle
I made a call with Judah today he was…
I made a call with Judah today he was extremely helpful in his explanations and provided the exact information I was after. He also provided great customer service and i came off the call very well informed :)
20 février 2026
Avis spontané
Réponse de Huddle
Hi Sam,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that Judah was able to provide clear explanations and the exact information you were looking for. It’s great to know you came off the call feeling well-informed and supported. That’s exactly the experience we aim to provide.
I’ll be sure to pass your kind words on to Judah; he’ll really appreciate the feedback.
Best Wishes,
Team Huddle
Giving a 5 star just because of Luke as…
Giving a 5 star just because of Luke as he helped me with my all queries and sort out my all the problems professionally and in a timely manner.
At first I had a worst experience due to lack of communication but it’s all sorted now.
20 février 2026
Avis spontané
Réponse de Huddle
Hi Saurav,
Thank you so much for your 5-star review! We really appreciate you taking the time to share your experience.
We’re especially pleased to hear that Luke was able to help with all your queries and get everything sorted professionally and promptly. I’ll be sure to pass your kind words on to him.
Best Wishes,
Team Huddle
Don't deal with them or The Bunch
So much grief dealing with them. When I moved into my flat, they were supplying my energy. I tried to cancel with them and switch to a new provider but they were so unresponsive for 3 months and I had to pay their crazy expensive daily standing charge of 2 pounds a month (excluding usage). Even when I did manage to reach them by phone, they said I could switch after paying one more bill, but then they emailed me another bill to pay.
19 février 2026
Avis spontané
Réponse de Huddle
Hi Amzar,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Best to phone
The website was difficult to use and it took a long time to return my email, but I was impressed with my phone call contact with Yves. He was super friendly and helpful and sorted things out for me there and then!
19 février 2026
Avis spontané
Réponse de Huddle
Hi Helen,
Thank you for the 5* review!
We’re sorry to hear that you found the website difficult to use and that our email response time did not meet your expectations.
We’re very pleased to hear about your positive experience with Yves. We’ll be sure to pass on your kind words
Best Wishes,
Team Huddle
Katie was very kind and helpful to sort…
Katie was very kind and helpful to sort out my issue with the electricity reading. Thank you
9 février 2026
Avis spontané
Réponse de Huddle
Hi Nanda,
Thank you so much for your 5-star review!
We’re delighted to hear that Katie was able to help resolve the issue with your electricity meter reading. She’ll be really pleased to know her support made such a positive difference.
We'll be sure to pass this feedback on to her.
Best Wishes,
Team Huddle
Katie was excellent and very helpful on…
Katie was excellent and very helpful on the phone to resolve an issue i had been struggling with.
12 février 2026
Avis spontané
Réponse de Huddle
Hi Michelle,
Thank you so much for your 5-star review!
We’re delighted to hear that Katie was able to help resolve the issue you’d been struggling with. She’ll be really pleased to know her support made such a positive difference.
Best Wishes,
Team Huddle
Appalling incompetence.
Appalling incompetent fools. My wife received a letter saying they had looked us up on the land registry (what!!) about a rental we own saying they supply the house (it's not a shared house or student house) and get in touch. My wife was upset as she is mentally unstable and very vulnerable and is on long term anti-psychotics. Rang up to explain it's with Octopus and has been for years. The man put me on hold and never came back. I tried emailing but the email address on the letter bounced back so it doesn't exist. Then got a woman who said after I had explained everything said how can I help? I lost my temper at that point. It seems that they employ very low grade people.
11 février 2026
Avis spontané
Réponse de Huddle
Hello Colin,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Worst energy provider ever dealt with
11 février 2026
Avis spontané
Réponse de Huddle
Hello,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Good Service
I had an admin issue that needed dealing with. Manny dealt with it quickly and efficiently and communication was very good. I had a good and pleasant experience.
9 février 2026
Avis spontané
Réponse de Huddle
Hi D Patel,
Thank you so much for your kind review!
We’re really pleased to hear that Manny was able to resolve your admin issue quickly and keep communication clear throughout. It’s great to know you had a smooth and pleasant experience; that’s exactly what we aim for.
Best wishes,
Huddle Utilities
Awful company
Lived in a house share where the owner died and his accounts were in the hands of solicitors who were paying the bills. They cut off our electricity without a welfare check even though the bill had been paid the day before by the solicitors. they made me pay again before they would turn the power back on. Left with no lights heating cooking facilities and a disabled fire alarm.
5 février 2026
Avis spontané
Réponse de Huddle
Hello Nigel,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Threatened me with court action and ordered me to pay £400 when I did not even hold an account with them
Incredibly disappointed in Huddle. They decided to open an account in my name and tell me that I owed them hundreds of pounds for unpaid bills when I was paying bills through an entirely different company. Then threatened me with court action for not paying this money.
I had never even been in contact with Huddle and they decided to notify me of my 'supposed' account only 2 months after the supposed bills were due. I was never notified of the creation of my account and it was only 5 months later they decided to tell me.
When I accessed this account (which they had to tell me the password for as I was not aware), someone else's details were on there such as their address. I presume this was the previous tenants - this is a massive GDPR/confidentiality issue and I will be raising this.
Endless back and forth emails with them and phone calls but still they demanded I pay them or they would be opening court action against me. I contacted my previous bills company (Epic Utilities) and they have been excellent. They decided to take this matter with Huddle in to their own hands and confirmed I had been paying them and there was no need to pay Huddle. They have been excellent, unlike Huddle who have been horrific to deal with.
STAY AWAY FROM HUDDLE (if you can) - they have been really unprofessional and threatening. I hope to never deal with them again. Very very poor company.
2 février 2026
Avis spontané
Réponse de Huddle
Hello Ankit,
Thank you for taking the time to leave a review.
We have reviewed your account, and regarding the GDPR issue, we have very strict GDPR regulations and data protection regulations. It appears that what happened in this case, was an alternative address was traced via your name on the transunion and this is a legitimate process.
A contract ended with a company that uses the same supplier as us, TruEnergy, and upon the fixed-contract ending, management of the company was moved to us, to allow the liable party to be billed on the standard variable tariff, on a standard billing account, and allow the liable party to switch suppliers at their own discretion. When this occurred, a deemed contract was set up. A deemed contract is a legally binding, default agreement in the UK for energy or water supply that applies automatically when a customer uses services without signing a contract, such as moving into a new property or after a fixed deal expires.
We can see that the account has now been cleared and resolved, and we appreciate your cooperation on the matter.
Kind regards,
Team Huddle
Do not use huddle
Do not use this company. Final readings were accepted and then received a Estimated bill by hundred pounds but they refuse to change it despite meter readings confirm I’ve not used the amount that was estimated. They said a dispute cannot be made as the amount is not enough for a dispute to be made. This is illegal and fraud. I sent them photos but still continue to charge for energy not used. They say the industry allows them to do this and I can’t dispute it. They also claim because I changed supplier they can’t accept meter readings that show usage is well below the estimated final bill they sent me. Do not use this company.
4 février 2026
Avis spontané
Réponse de Huddle
Hello Faisal,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Thank you for going above and beyond on…
Thank you for going above and beyond on this Manny. Your dedication really made a difference in the outcome
4 février 2026
Avis spontané
Réponse de Huddle
Hi Sandra,
Thank you so much for your lovely feedback!
We’re delighted to hear that Manny’s dedication made such a positive difference. We’ll be sure to pass your kind words on to him.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
Huddle Utilities
Accused us of owing money 16 months after moving out
I can't complain about Huddle while I used them for a year but the communication after ending the contract has been horrendous.
Due to a system error, my fellow tenants and I were accused of owing Huddle a total of ~£850, over 16 months after the contract had ended and we had all moved out!
One tenant immediately contacted Huddle upon receiving the initial warning email asking for clarification to which the Huddle team confirmed this had been done in error and would be amended. A follow-up email was sent a few days later to each of the 4 of us, continuing to accuse us of owing money and threatening to escalate the situation. Myself and another tenant proceeded to contact Huddle explaining the previous communications that had been made and both of us were informed this was another error and promised this would be resolved and further contact would cease.
This was not the case, Huddle proceeded to send text messages and even letters threatening further action as well as court warnings regarding the matter. They also applied a £15 late fee to each of our accounts (despite telling us the accounts had been closed!)
I tried responding to the emails to no avail. Eventually I managed to call through to someone within the support team who could again confirm this was an error and send a written confirmation no money was owed and this would be fixed.
At no point during any communication did the Huddle team apologise for wrongfully accusing us of owing money and threatening to take us to court over the matter.
4 février 2026
Avis spontané
Réponse de Huddle
Hello Callum,
Thank you very much for taking the time to leave us some feedback, and I am really sorry about any issues you experienced during your time with us.
We have corresponded directly with one of your housemates and explained the issues at hand. It was apparent that your household had benefited from one of our sales promotions and had been placed on a bespoke monthly price. Unfortunately, at the end of the contract, during the reconciliation phase, this was not recognised by our system and meant that you were contacted for the difference.
We have amended this on your household contract, and this should all be rectified for you all now.
We are really sorry about this, and can reassure you that we have made the necessary changes to our system to prevent this from happening to our customers in the future, and we will endeavour to learn from this!
Once again, really sorry about this, but, hopefully it should be all sorted and closed off for you now.
Kind regards,
Team Huddle
Manny was quality today
Manny was quality today, very calm, dealt with the issue promptly and emailed me as he said he would. Thank you!!
3 février 2026
Avis spontané
Réponse de Huddle
Hi Key,
Thank you so much for your wonderful feedback! We're thrilled to hear Manny provided calm, prompt, and reliable service. We'll be sure to pass along your kind words to him.
Best Wishes,
Team Huddle
Their strength is certainly delaying…
Their strength is certainly delaying resolutions, not replying to emails and not answering the phone. They are definitely consistent with that. Highly disorganised requesting proof they already have on record, yet somehow as a customer you are treated as you are their employee. Their bills are outrageously high, they calculate bills according to PROJECTIONS rather than data since my property does not have a smart meter.
It is part of the company culture to be vague.
26 janvier 2026
Avis spontané
Réponse de Huddle
Hello Constantin,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
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