Just want to thank Judah for helping me get the refund for a credit balance. I did not have a UK bank card as I live overseas, and Judah was able to arrange the credit to my bank account instead of a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This company is appalling. DO NOT USE if you are a uni student looking for cheap easy bills. Had constant issues with them after finishing university and moving back home. Final bills have been paid a... Voir plus
L'entreprise a répondu
Judah was super helpful over the phone helping me sort out my account and bills. He’s was really polite and made the experience very seamless. Thank you!
L'entreprise a répondu
Appalling customer service. My former tenants took these guys on and I inherited a nightmare wrapping up the account which I had to settle twice personallyh and then they hounded my new tenant for pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie verte
- aussi dans
- Entreprise d'équipements collectifs ménagers
- Entreprise de Voirie et Réseau Divers (VRD)
Écrit par l'entreprise
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Écrit par l'entreprise
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Coordonnées de contact
Gable House, 239 Regents Park Rd, N3 3LF, London, Royaume-Uni
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3,1
Moyen
1 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The customer service representative…
The customer service representative Manny was
very professional in dealing with my enquiry and
it was resolved quickly.
27 janvier 2026
Avis spontané
Réponse de Huddle
Hi Bharat,
Thank you so much for your kind feedback!
We're delighted to hear that Manny was professional in handling your enquiry and that everything was resolved quickly. We’ll be sure to share your comments with him.
Best Wishes,
Team Huddle
Very helpful and explained things very…
Very helpful and explained things very well
30 janvier 2026
Avis spontané
Réponse de Huddle
Hi Alexandra,
Thank you so much for the 5* review!
We're delighted to hear that you found the service helpful and that everything was explained clearly. Providing clear and supportive assistance is always our goal.
Best Wishes,
Team Huddle
Excellent Service from Katie
Excellent Service from Katie, when query lack of bills following our tenant being evicted - out of all the utility companies contacted Kate (from Urban Billing) was the only one who was actually billing us from the date of eviction - everyone else tried to bill us for the past occupiers usage!
24 janvier 2026
Avis spontané
Réponse de Huddle
Hi Michael,
Thank you so much for your fantastic feedback!
We're delighted to hear that Katie was able to assist you so effectively during what can be a stressful situation. Ensuring billing is accurate and reflects the correct occupancy dates is extremely important to us, so it's great to know she was able to get this sorted properly for you.
We’ll be sure to pass your kind words on to Katie.
Best Wishes,
Team Huddle
Nico was ultra efficient to deal with
Nico was ultra efficient to deal with. Precise and quick with his replies. Got the job done as required.
23 janvier 2026
Avis spontané
Réponse de Huddle
Hi Ade,
Thank you for taking the time to share your experience.
We appreciate the positive feedback, and we will pass on the kind words to Nico!
Best wishes,
Team Huddle
Manny was very efficient with my query
22 janvier 2026
Avis spontané
Réponse de Huddle
Hi Ian,
Thank you for the 5* Review!
We’re glad to hear Manny was efficient and helpful with your query. We truly appreciate your feedback and look forward to assisting you again.
Best Wishes,
Team Huddle
money refert
Yves was really helpful in the call i made yesterday, thought the finance team didnt revert the amount of money i paid mistakenly to different account to my account
20 janvier 2026
Avis spontané
Réponse de Huddle
Hi Noora,
Thank you so much for your kind feedback!
We’re really glad to hear that Yves was helpful during your call and supported you through the situation. We appreciate your patience regarding the refund process, and your feedback has been noted.
Best Wishes,
Team Huddle
Huddle is an absolute scam company
Huddle is an absolute scam company. I cannot stress this enough, do not go with Huddle!!! I’m making a tripadvisor account just for this so that’s how you know I mean it.
My partner and I signed up in September, paying our household bills through one account. They would constantly add and remove random charges without any explanation, so when I called the customer service team to query these charges they said I should make an account. Fast forward to a month later and I get an email saying that I owe over £600 from my account, despite us paying in full and on time for the whole of our contract to date. This was in November, and since then they have not replied once in any meaningful capacity to our emails, every time they call the customer service team are useless and never understand our issue (they believe that we’ve been on a split bills payment method since the start of our contract and I’ve just not been paying, but I never even had an account until they asked me to make one and we were paying the full monthly cost through my partners account!). Now, instead of replying to us they are sending more and more charges for late payment. Absolute joke of a company, do not waste your money and time on it.
17 janvier 2026
Avis spontané
Réponse de Huddle
Hi Isaac,
Thank you for taking the time to share your experience. We are sorry to hear that you are unhappy with the service you received.
Our records indicate that your partner signed up for our split-liability unlimited energy package. This package is designed so that each tenant is responsible for their own share of the utilities. In your case, we can see that the option for one tenant to act as the lead bill payer was selected, and payments were initially set up in line with this arrangement.
From September through to November, payments appear to have been applied as expected. However, in mid-November, a change was made when you were added to the account. Following this change, it appears that the account may not have continued under the correct setup, which is where the confusion seems to have arisen.
To allow us to fully understand what happened and identify where things may have gone wrong, we would need your contact number so that we can review the calls you had with our customer service team. We apologise for any inconvenience or frustration this situation may have caused.
A member of our complaints team will be in touch shortly to review your account in more detail, and we hope to resolve this matter for you as quickly as possible.
Best wishes,
Team Huddle
Surely Huddle are a bunch of scammers
Surely Huddle are a bunch of scammers. My student son’s flatmate asked for a quote from huddle in the summer, but they decided against signing up and have been paying various utility companies separately for gas, electricity, broadband etc ever since. However, they’ve just received an email from huddle claiming they owe £1500. I don’t think so! No contract was entered into.
I would steer well clear of this company.
Hi Huddle,
Thanks for replying, however it’s not really my place to pass on any further info. I have already advised my son that they need to contact you directly to dispute the debt you claim they owe.
15 janvier 2026
Avis spontané
Réponse de Huddle
Hi Claire,
Thank you for taking the time to share your experience. We are sorry to hear that you are unhappy with the service.
It is possible that we were the incumbent energy provider at the property from your son’s start date. In this scenario, we are billing under the terms of a deemed contract. Any correspondence received would therefore relate to gas and electricity charges for the period during which we were supplying the property.
At this stage, it is difficult for us to confirm exactly what has occurred without reviewing the account details.
We would really appreciate the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint”, including the property address, and we will ensure your case is reviewed as a priority.
Alternatively, you may respond directly to our information request via Trustpilot.
We hope to resolve this matter for you as quickly as possible.
Best wishes,
Team Huddle
Extremely Disappointing Experience with Huddle Energy
My experience with Huddle Energy has been nothing short of frustrating. From the very beginning, their communication was chaotic and confusing, making it incredibly difficult to get clear information. The billing was outrageous, especially considering I’m a single occupant and hardly use any energy. They charged me an exorbitant amount despite my minimal usage.
Moreover, their customer service was appalling. Every representative I spoke to was unhelpful, and at times downright arrogant, leaving me feeling ignored and taken advantage of. They also shifted me between different providers without clarity, and it was a constant struggle to get any assistance in setting up my account or resolving issues.
In summary, Huddle Energy has been a deeply disappointing provider, and I would strongly caution anyone considering their services.
10 décembre 2025
Avis spontané
Réponse de Huddle
Hi Maria,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating this must have been for you.
We appreciate your comments regarding communication, billing, and the level of service you received. This is certainly not the experience we aim to provide, and we take feedback like yours seriously as it helps us identify where improvements are needed.
At this stage, we are unable to review the specifics of your account without further details. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint”, including your property address, and we will ensure your case is reviewed as a priority.
Alternatively, you may respond directly to our information request via Trustpilot.
We hope to have the opportunity to address your concerns and work towards a resolution.
Best wishes,
Team Huddle
This company should have called themselves MUDDLE
This company should have called themselves MUDDLE.
They have no respect for your problem and how to resolve it. It's all money driven but I should add that like other people on this site I never even signed up with this company.
They prey on people's ignorance and blind you with science to make it look like your one who is at fault.
Most of the staff are totally inept and couldn't careless about your problem.
In the end I took my case to the energy ombudsman and won, it must have broke their hearts to pay me out (probably the wrong word to use as they don't have one).
Just remember if you sign up with MUDDLE and you have a problem then expect no help whatsoever. My advice stay well away.
17 mars 2025
Avis spontané
Réponse de Huddle
Hi John,
We are sorry to hear about the frustration you experienced and appreciate you taking the time to share your feedback.
We can confirm that this matter was reviewed by the Energy Ombudsman, who provided a remedy in December 2025. All elements of the Ombudsman’s decision have since been fully implemented, and the complaint has now been resolved in line with their findings.
While we regret that this situation escalated to this stage, we respect the Ombudsman’s role and are committed to learning from cases like this to improve our service going forward.
Best Wishes,
Team Huddle
Overpayments not refunded
Refund of £380 overpayment for gas and electric withheld for 12 weeks and counting after closing account. Repeated apologies and confirmations have been given that the payment was now processed but it has not been received.
12 janvier 2026
Avis spontané
Réponse de Huddle
Hi Phil,
Thank you for taking the time to share your experience. We are sorry to hear that you are having difficulties with your account.
This is not the standard of service we aim to provide, and we completely understand how frustrating this must be.
Your case has been escalated to our complaints team to ensure everything is fully resolved and to help prevent similar issues in the future.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Jess and her colleagues provided…
Jess and her colleagues provided outstanding service. I would highly recommend.
11 janvier 2026
Avis spontané
Réponse de Huddle
Hi Ciara,
Thank you for your 5-star review!
We’re thrilled to hear that Jess and the customer service team provided outstanding service. Your recommendation truly means a lot to us, and we’ll be sure to share your kind feedback with the team.
Best Wishes,
Team Huddle
Good customer service
Updated Review: I had a terrible time initially as th money I was owed didn't get paid but Homebox got in touch with me and I got to speak with a person and got all my money back that was supposed to have come over 6 months ago. Would recommend as helps make bill paying easier.
13 août 2025
Avis spontané
Réponse de Huddle
Hi Thomas,
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Jess was very helpful and informed me…
Jess was very helpful and informed me exactly how my bills would be processed
11 janvier 2026
Avis spontané
Réponse de Huddle
Hi Geoffrey,
Thank you so much for the 5-star review!
We’re delighted to hear that Jess was very helpful and clearly explained how your bills would be processed. We’ll be sure to pass along your kind words to her.
Best Wishes,
Team Huddle
What a joke of an utility company
What a joke of an utility company. They should get investigated for fraud. They gaslight you woth their emails, overcharge for bills taht have already been paid. Almost impossible to get your money back.
Aome of these people should go to prison for theft.
How are they still allowed to be a public company is beyond me.
Edit: you have not replied to my emails-you want to appear polite and professional on trust pilot and other platforms but you yet again prove my review is based.
1 septembre 2025
Avis spontané
Réponse de Huddle
Hi Vincent,
Thank you for taking the time to share your experience. We are sorry to hear that you are unhappy with the service you received.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot. As it stands, the email you have provided is not linked to any accounts on file.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Edit: Hi Vincent, we have never received an email from the email address you have provided, nor do we have any accounts registered to that email address.
Absolutely DO NOT use huddle for your…
Absolutely DO NOT use huddle for your university bills! I graduated 2 years ago and used them - with the 6 of us there were arrears made and they have only now started to contact me about this! I have stayed In contact to resolve this issue but after asking numerous times over communications within emails to send me various forms etc. BARING IN MIND I WORK A FULL TIME JOB IN A SEN SCHOOL! They have automatically put a claim against me and made up a random made up amount because I DEFINITELY do not owe and have never owed this much they continuously are adding hidden fees and numerous crap so now 7 days before Christmas on a minimum wage job in a special needs school they have gifted me with a CLAIM! After not even speaking to me over the phone! I HIGHLY suggest you avoid them in every single way you can! Absolutely DISGUSTING if you ask me the way they treat customers! Just pure disregard and absolutely ridiculous communication! This will not be the last you hear of me! I will make sure everybody knows what HUDDLE UTILITIES IS REALLY LIKE!
18 décembre 2025
Avis spontané
Réponse de Huddle
Hi Courtney,
Thank you for taking the time to share your experience.
We are sorry to hear that you are experiencing difficulties with your account.
Our records show that we have been in regular communication with you regarding this matter. Unfortunately, when a balance remains unpaid, it progresses through our debt recovery process.
We can see that you currently have a case handler assigned, and we are awaiting your response. We will pass your feedback on to them to ensure that everything you have raised is addressed and that any outstanding information you need is shared.
We hope this matter can be resolved as quickly as possible.
Kind regards,
Team Huddle
Avoid this business at all costs!
Following previous issues with Huddle (including threatening to take me to court for money that I did not owe) ... I raised a formal complaint.
I received the standard "we'll respond in 5 days mail", but 2 weeks later I have not had a response.
They are too short-staffed to cope with the business that they have, and fail to provide good customer service
18 décembre 2025
Avis spontané
Réponse de Huddle
HI David,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Excellent customer service
Contacted Huddle with billing query. Call answered immediately and issue resolved in an polite, efficient manner by Sadie. Highly recommend.
18 décembre 2025
Avis spontané
Réponse de Huddle
Hi MJ,
Thank you for the 5* review!
We appreciate you taking the time to share your feedback. We'll be sure to pass on your kind words to Sadie.
Best Wishes,
Team Huddle
avoid avoid and avoid
Terrible service bad website and poor customer service. Just automated response, threats for none payment despite ignoring contact attempts and very limited customer service that isnt even prioritised to existing customers.
They were incapable of accepting an empty rental house with a smart meter used no energy! Perhaps they should apply common sense not blame the metre which they no isnt faulty and rounding of decimal places! as they already harrassed me over this with there metre team.
15 décembre 2025
Avis spontané
Réponse de Huddle
Hi Yachty,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Joe helped me
Joe helped me. He was patient and person centred. This is more than just a service provider as much as I was in distress my challenge was relooked and addressed immediately. Thank you.
11 décembre 2025
Avis spontané
Réponse de Huddle
Hi Edline,
Thank you for the 5* review!
We’re really pleased to hear that Joe was able to support you with patience and a truly person-centred approach. Your feedback will be shared with Joe and the team.
Best Wishes,
Team Huddle
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