I am so impressed with Sweetearing and how they handled my order. They didn't have my husband's hat size, and they worked with me to resolve the issue and put our interests and concerns first and fore... Voir plus
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Obviously to some extent "you get what you pay for" but I've had great experiences with SWEETEARING so far, good value for the price. Custom tailoring fits well, customer service is prompt and helpful... Voir plus
L'entreprise a répondu
Terrible Quality- I ordered a cowboy hat from this outfit and the quality is terrible! They say it's made of felt but it's not - it's velcro-like cheap material and collects every bit of dust and the... Voir plus
L'entreprise a répondu
Would give 0 stars if I could. Ordered a suit a size bigger on purpose and it was comically small. Between delayed email responses and their proposed restocking fees this company is not concerned with... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sweetearing is a website that offers stylish and affordable suits. Whether you need a suit for everyday use, a wedding suit or a sequined prom suit, Sweetearing has it all.
Coordonnées de contact
408 E 76th St, 10021, New York, Etats-Unis
- support@sweetearing.com
- sweetearing.com
3,2
Moyen
125 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Don't do it!
Firstly: I think any of the positive reviews for this company on here are fake, they have to be! Just too good to be true considering my experience. I would take a lot of heed from the 1 star reviews if I were you! The company seems to be Chinese, though the fancy websites say 'UK' and 'US' on them - which I'm sad to say fooled me. They have a Chinese attitude to customer service too, making it difficult for returns, not accepting their resposibility and wanting to charge for restocking and postage. They had the nerve to offer me 10% off. The fancy pictures of products on their websites are not representative of what they will send you either. I wanted to return a hat that has a distorted rim due to them stuffing it into too small a box. Not only that, and my main issue actually, is that it wasn't the same as shown on the site by a long margin. The crown is lower, the crown has a different dimple in the top, there is no lining when they said there was one. Yet all they can do is ask about damage, insist on photos etc., when they know they've send me a load of crap. The quality just isn't there for a hat that was advertised as originally being £92 worth. To me it is worthless and I wouldn't been seen dead in it. Even for a fancy dress party, which is all it's good for. Beware and do your research better than I! If I get satisfaction from these people I will update this review, but with their attitude I don't hold out a lot of hope.
19 avril 2026
Avis spontané
Horrible misleading and cheap material.
Horrible misleading and cheap material.
Ordered a suit I usually wear lard, I ordered xl. The xl was small. I asked to return they start telling me to keep it and they will give me $50 when I insist on returning it they said $90 lol. Any way now there is 20% restocked fee. And i need to pay for shipping.
Stay away save your money.
They contact me for resolution but they have no solution.
Still saying a scam stay away
31 mars 2026
Avis spontané
Réponse : Sweetearing
Hi dear,
We sincerely apologize for the frustration and disappointment you’ve experienced with both the sizing and the return process. We understand how upsetting it is when an item does not fit as expected, especially after choosing a larger size.
We also regret any confusion or frustration regarding the return options and restocking fee. Our intention is to offer flexible solutions, but we understand this may not have met your expectations in this case. Your feedback has been noted, and we are reviewing both our sizing guidance and return process to make them clearer and more customer-friendly.
We would appreciate the opportunity to look into your order again and work toward a fair resolution. Please contact us directly with your order details so we can assist you further.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Great experience and great customer…
Great experience and great customer service
4 avril 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
Thank you so much for your kind feedback. We’re really happy to hear that you had a great experience with us and that our customer service met your expectations.
Your support means a lot to our team and encourages us to keep providing the best service possible. We truly appreciate it.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Terrible Quality Cowboy hat!!!
Terrible Quality- I ordered a cowboy hat from this outfit and the quality is terrible! They say it's made of felt but it's not - it's velcro-like cheap material and collects every bit of dust and the stitching is so so bad. They said there isn't anything wrong with the quality - bit of a joke really! I wouldn't buy a thing from them. SUCH poor quality. Please beware as I think some of these reviews are fake as well - these cowboy hats are NOT worth £50...not even worth £2.
3 mars 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
We are truly sorry to hear about your experience and sincerely apologize that the product did not meet your expectations. We understand how disappointing it must be to receive an item that does not feel as described in terms of material and quality.
Please know that your feedback regarding the fabric, stitching, and overall quality has been taken very seriously and will be shared with our product team for review and improvement. We also sincerely apologize if our previous response made you feel that your concerns were not acknowledged, as this is not the level of service we aim to provide.
We would really appreciate the opportunity to review your order again and work toward a fair solution for you. Please contact us directly with your order details so we can assist you further.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
false product photos. not what you will receive
I ordered cowboy hats from sweetearing that state "premium wool" and "leather hat band". the hats arrived and are completely different than the photos on their website. the hats are not wool and are very poor quality. when I contacted them they said the hats are "fine" and an upgraded quality. The gaslighting is hilarious! They know they are using other peoples product photos and trying to pass off poor quality products and then charge a restocking fee and make you pay to return the items. Do not purchase from this website!
18 mars 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
We are truly sorry to hear about your experience and sincerely apologize for the disappointment caused. We understand how frustrating it is when the product received does not match your expectations, especially regarding material and quality.
Please know that we take your concerns about product descriptions and images very seriously. Your feedback has been noted and will be reviewed with our team to improve accuracy and avoid any misunderstanding in the future. We also apologize if our previous response made you feel unheard, as this is never our intention.
Regarding the return and refund process, we understand your concerns and would like the opportunity to review your case again to provide a fair solution. Please contact us directly with your order details so we can further assist you and work toward resolving this matter properly.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Would give 0 stars if I could
Would give 0 stars if I could. Ordered a suit a size bigger on purpose and it was comically small. Between delayed email responses and their proposed restocking fees this company is not concerned with customer service. The website has excellent pictures but I received a suit 3x smaller than my order. Instead of admitting fault and refunding my money I have to go back and forth with the support team. Don’t waste your time or money on these scam artists.
21 mars 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
We are truly sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We understand how disappointing it must be to receive an item that does not fit as expected, especially after ordering a larger size.
Please know that your concerns regarding sizing, communication delays, and the return process are taken very seriously. This is not the experience we want for our customers. We are currently reviewing our sizing guidance and customer service response times to improve both accuracy and support.
We also apologize for any inconvenience caused during the refund process. Our intention is never to make things difficult, and we regret that it felt that way. We would really appreciate the opportunity to review your order again and work toward a fair and satisfactory resolution.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Great customer service!
20 mars 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
Thank you so much for your kind words. We’re truly glad to hear that you had a great experience with our customer service. Your support means a lot to us and encourages our team to keep providing the best service possible.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Great customer service
The products in the picture are not accurate to the product you will receive. But this company will work with you and if you don't end up happy you will get a no hassle refund. I would do business again with this company if they in fact had the correct product.
19 mars 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
Thank you very much for your honest and thoughtful feedback. We truly appreciate you recognizing our customer service efforts, and we’re glad we were able to support you and provide a smooth resolution.
At the same time, we sincerely apologize for the mismatch between the product received and the images shown. Your feedback is very important to us, and we are actively working on improving the accuracy of our product descriptions and photos to ensure a more consistent experience.
We’re grateful for your understanding and your willingness to consider shopping with us again. We will continue to improve and hope to provide you with a better experience next time.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
I ordered the wrong size and I messaged…
I ordered the wrong size and I messaged them and they got back to me really quickly and got me a return so I will definitely be shopping with them again
17 mars 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
We truly appreciate you sharing your experience with us. It’s great to hear that our team was able to respond quickly and assist you with the return process.
We understand that ordering the wrong size can happen, and we’re glad we could help make it right for you as smoothly as possible. Your support and willingness to shop with us again mean a lot to us.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Great people to deal with
From start to finish the people at Sweetearing were very patient and worked effortlessly to not only answer my questions but also guided me through sizing for a hat. Unfortunately even with all their help and guidance my head is to small for the hat that I wanted. I'm very pleased to have been able to deal with such patient people. I can say this , you can't go wrong working with them. They go the extra mile and then some to help you.
12 mars 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
Thank you very much for your thoughtful and kind feedback. We truly appreciate you taking the time to share your experience with us. It means a lot to know that our team could patiently assist you and guide you through the sizing process.
Although the hat size wasn’t the right fit in the end, we’re very grateful for your understanding and for your kind words about our service. Providing careful support and doing our best to help every customer is always our goal.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
I ordered two suit from them for my…
I ordered two suit from them for my kids for prom! They are both very nice suit but one didn’t fit my son and the color was not quite what we were looking for, they were very quick to respond when I sent a request for a return and instead of me having to return the suit they said I could keep it and gave me a partial refund, I was very impressed and greatful for the great customer service! I will be ordering again from them!
4 mars 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
Thank you very much for taking the time to share your experience with us. We’re really happy to hear that the suits worked well for your kids’ prom and that you were satisfied with our customer service.
Although one suit didn’t fit as expected and the color wasn’t exactly what you were looking for, we’re glad we could quickly assist and provide a solution that worked for you. Your satisfaction is very important to us, and your kind words mean a lot to our team.
We truly appreciate your support and look forward to serving you again in the future.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
I am so impressed with Sweetearing and…
I am so impressed with Sweetearing and how they handled my order. They didn't have my husband's hat size, and they worked with me to resolve the issue and put our interests and concerns first and foremost. Rather than selling us a hat that wouldn't fit him, they actually suggested we cancel the order and wait until they could accommodate us, and they quickly refunded the money. That is such integrity. This is a company I would like to buy from in the future. Putting Customers First...a beautiful novelty in today's world. Thank you, Sweetearing!
3 mars 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
Thank you very much for your thoughtful and kind review. We truly appreciate you taking the time to share your experience. It means a great deal to us to know that our team was able to assist you and prioritize what was best for your husband rather than simply completing the sale.
Customer satisfaction and honesty are very important values for us, and we’re glad that our efforts to handle your order responsibly left a positive impression. Your understanding and support are sincerely appreciated.
We look forward to the opportunity to serve you again in the future when the right size becomes available.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Quick Response!
Reached out to customer service a week after I ordered. Did not receive updates but was also unaware that it was in the UK (I’m in the US) Customer service had a quick response and was able to cancel and get a quick refund.
23 février 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
Thank you very much for sharing your experience. We’re glad our customer service team was able to respond quickly and assist you with the cancellation and refund.
We also appreciate your understanding regarding the shipping location, and we are working to make delivery information clearer to avoid any confusion in the future. Your feedback helps us continue improving both communication and service.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
AVOID at all costs.
AVOID at all costs.
Wouldn't pay £2 for this fancy dress suit. Horrible materiel which is see-through and horrible customer service who try everything to not give you your money back.
STAY CLEAR
16 janvier 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
We are truly sorry to hear about your disappointment and sincerely apologize that the suit did not meet your expectations. We understand how frustrating this experience must have been, especially if you were unhappy with the material and the overall quality.
Please know that we take concerns about product quality and after-sales service very seriously. Your feedback will be shared with our production and customer service teams so we can review the materials and improve our handling of refund requests. Our goal is never to make the process difficult, but to ensure each case is handled fairly according to our policy.
We would genuinely appreciate the opportunity to review your order details and see how we can assist you further. Please contact us directly so we can look into this matter and work toward a proper resolution.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Sweetearing was kind enough to promptly…
Sweetearing was kind enough to promptly cancel my order when I asked and wished me well. Many businesses are reluctant to do that, and I appreciate the consideration.
13 février 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
Thank you very much for your kind words. We completely understand that sometimes plans change, and we’re glad we could assist you promptly with your cancellation request. Your appreciation truly means a lot to us.
We always aim to handle every request with understanding and respect, and we’re grateful for your recognition. We hope to have the opportunity to serve you in the future whenever the time is right.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
I really don't ever write reviews
I really don't ever write reviews, but for this company I will. I bought my husband a size M suit and it arrived on time and was packaged great. Upon trying on the suit, everything fit except the jacket...it was a bit tight on his biceps. I reached out to the company via email and received great, quick and efficient customer service. Within days an exchange was made. Very happy with the product and customer service.
2 février 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
Thank you so much for taking the time to share your experience with us, especially since you mentioned you rarely write reviews. We’re truly happy to hear that the suit arrived on time, was well packaged, and that our customer service team could quickly assist with the jacket exchange.
Your satisfaction means a great deal to us, and we’re glad we could help ensure the fit was right for your husband. We truly appreciate your trust and kind words, and we hope to have the pleasure of serving you again in the future.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Good Fit, Good Quality, Good Service
Obviously to some extent "you get what you pay for" but I've had great experiences with SWEETEARING so far, good value for the price. Custom tailoring fits well, customer service is prompt and helpful, ships fast and arrives on time, etc. Yes, customer service will write with broken English, and the materials and construction of the clothes are what you'd expect for the price point. But I've never regretted purchasing from them and believe it to be good value for the cost.
5 février 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
Thank you very much for your thoughtful and balanced review. We truly appreciate you sharing such detailed feedback and are glad to hear that the fit, quality, and service have met your expectations and offered good value for the price.
We’re especially pleased that our custom tailoring and customer support have been helpful to you. Your honest understanding and trust mean a great deal to us, and your comments encourage us to continue improving both our products and communication.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
I am very disappointed…
I am very disappointed with SweetEarings’ customer service and return policy.
I ordered an item on December 1st, well in advance of Christmas, specifically because it was intended as a gift for my children. Despite ordering early, the item was not delivered until December 16th, leaving very little time to inspect or resolve any issues.
SweetEarings enforces a strict 10-day return window, which is unreasonable—especially during the holiday season when many customers are purchasing gifts that are not opened immediately. Like most people buying Christmas presents, I ordered early but did not open the item until the holiday. Which was one day before the 10 day return policy.
Customer service was unhelpful and showed no flexibility or understanding of the situation. There was no attempt to work toward a reasonable solution or take into account the context of a holiday purchase.
I would strongly caution anyone ordering gifts from this company. Their return policy is rigid and not customer-friendly, and their customer service does not prioritize fairness or common-sense solutions.
30 janvier 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
We are truly sorry to hear about your disappointment and sincerely apologize for the frustration this experience has caused. We completely understand how upsetting it is when a holiday gift does not arrive with enough time to inspect, and we regret that this affected your Christmas plans.
We acknowledge that the holiday season creates unique circumstances for gift purchases, and your feedback regarding the return window has been noted seriously. While our return policy is in place to ensure fairness and consistency, we understand your concerns and are actively reviewing how we can improve flexibility and communication during peak holiday periods.
We truly regret that you felt our customer service did not meet your expectations. This is not the experience we want to provide, and your comments will be shared with our team to help us improve how we handle similar situations in the future. We would appreciate the opportunity to review your order details and see if there is any possible way we can further assist you.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
A well manufactured scam rather than a well manufactured product
They are selling low cost product but using high quality photography and misleading content and description's of poor quality products. Very slow delivery only to find its the quality of a dollar store or warehouse brand. Its a well manufactured scam rather than a well manufactured product. I bought a £56 hat that cost a further £7 to take a 2 week ship to arrive. AVOID AT ALL COSTS
27 janvier 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
We are very sorry to hear about your disappointment and sincerely apologize that the product and delivery did not meet your expectations. We understand how frustrating it can feel when an item does not align with what you anticipated, especially after waiting for it to arrive.
Your feedback regarding product quality, descriptions, and delivery time has been taken seriously. We are actively reviewing our product presentations, materials, and logistics process to ensure clearer expectations and better consistency between what is shown and what is delivered. Improving quality control and customer experience remains a priority for us.
We would appreciate the opportunity to review your specific order and see how we can address your concerns appropriately. Please contact our customer service team directly with your order details so we can assist you further.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Customer service has been very good…
Customer service has been very good keeping me updated! As soon as my package arrives I will check out the quality of items and hopefully give them an A+ rating! So far so good! Again customer service is very good ! Thanks Gary
25 janvier 2026
Avis spontané
Réponse : Sweetearing
Hello dear,
Thank you very much for your kind words and positive feedback. We are glad to hear that our customer service has been helpful and that you’ve felt well informed throughout the process. Your encouragement means a lot to our team.
We hope your package arrives very soon and that the items meet your expectations. We truly appreciate your patience and trust, and we look forward to your final thoughts once everything is received.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
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