SwitchAid Avis 

Problems with our wifi dropping out were investigated at length by Lee Clark, a solution provided and very clear instructions given to set the equipment up.

I had a really positive experience with Kim whilst resolving some queries on our account. She was thorough in her approach, taking the time to understand the problem fully and worked quickly to get everything sorted. Her efficiency and attention to detail made the whole process smooth and stress-free. Thanks Kim for all your help.

I needed help to cancel a phone contract as, for some reason, I couldn't do this online. After a lot of patience trying different solutions Kim helped resolve the issue. I have always dealt with Kim regarding our account and found her to be dependable, trustworthy and extremely helpful. Some of the issues we have had haven't always been straight forward but we can always rely on Kim to sort things out and she is a pleasure to deal with.

From ordering the broadband, through delivery and installation Lee was always very helpful and on the ball. Everything went really well .
After the installation I wanted the router name and password changed to make it easier for our users to see the router and login. I sent an email to Lee with my query and he was able to change them for very quickly, even producing a QR code to make it simpler for people to access the router for the first time.
A first rate job, no problems since, we couldn't be happier.

I've been dealing with Kim Mccallum for many months now and she is always attentive and quick to respond and/or get queries sorted. Her efficiency is very much appreciated!

Excellent, prompt response to an issue by Lee Clark. The service and support provided by SwitchAid is always first class

Great customer service from Kim and Kirsty.
Fantastic response and quick solution of my issue.

Kim McCallum provides excellent customer service. She is patient and understanding with customers, always helpful with transit queries, and takes the time to follow up to ensure everything is resolved. Her warm and supportive approach is greatly appreciated.

As a charity, we are always looking to reduce costs. Our telecoms contract was about to end so l contacted SwitchAid who, within an incredibly short period of time, identified exactly the most appropriate service for us and arranged to upgrade the equipment. Kept us informed at every stage of the process and we now have fully functioning telecoms with a very significant monthly cost reduction. Our thanks to Karen and Lee for looking after us so well.

I contacted this company after being frustrated at not finding the information I required from a sister company. I spoke with Kim who listened to my exasperations concerning an ongoing technical issue. Not only did she respond to the request for help, she went over and above to make sure everything was sorted. She also showed extreme patience in dealing with my lack of IT skills. All was sorted to my satisfaction. Communication was exceptional and I was kept well informed on how the case was progressing until it was resolved. Hooray! She also helped with a minor additional technical hiccup which was way beyond her initial brief. Highly recommended. Thank you Kim

Support from SwitchAid have offered an impressive level of support and value, considering the small size of our organisation. Nathan and Kim were incredibly supportive throughout the quote and switching process. Their patience during a slow internal decision making process, then quick responses to help us work to tight deadlines, was really appreciated.

Kim has been super efficient with service and support, nothing can be too much trouble. Kim is always available to ask any questions and responds in a timely manner. Thank you Kim!

Mel from Customer Support was so helpful in getting our mobile data supplier changed over, she had so much patience in helping us sort everything out and always checked in to ensure things were working.

So helpful - Jack and Kirsty were amazing. Highly recommend!

We had many obstacles to overcome when installing a business broadband into our Before/after school club. All the way through this process from November until February, we had the same point of contact within SwitchAid. Jack Luck could not have done more to help. He religiously kept me updated on almost a weekly basis so I knew what was happening. Merit should be given where it is due and his contact with me made this whole process easier to deal with.

We are a church and arranged a broadband contract via SwitchAid. Having had the router and ancillary equipment delivered, we were required to set it all up. Whilst this appeared a daunting prospect, via a ‘Teams’ call, Lee talked us through the process. His guidance was perfect and enabled everything to be set up and put into working order without difficulty. We are new customers, but based on the experience to date, we would definitely recommend them……a massive improvement in service when compared with our previous provider - and they got us a better provision at a lower cost. Definitely 10 out of 10.

I’ve been with these guys for getting on 10yrs, and the service is just always the best. They go above and beyond all the time. Such a smooth process, honest and upfront and it’s really refreshing to have such fantastic customer service.
Kim and Nathan are both great and a pleasure to deal with, and I really appreciate their help

Really friendly and helpful from first contact through to getting everything set up. Kirsty was great sorting out the contract and Kim was fantastic at getting everything up and running. Really fast response to any queries.

Nathan was incredibly helpful and professional from start to finish with renewing our charity mobile phone contract and extending with new lines. He liaised with the provider, managed all of the arrangements, and kept me updated throughout.

Great service as always from Lee at SwitchAid. Efficient, subject matter expert and super friendly. Thank you.