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Lisez les avis des autres

Noté 5 sur 5 étoiles

Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... Voir plus

Noté 5 sur 5 étoiles

Having been a customer of switchboard free for many years (9+) if not more. when we relocated our businesses the Customer services team have always gone the extra mile to provide us with a local are... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great company been using for 4 years now for both our business and never had any complaints. It's very effective as most of the times when we travel the lines are redirected to our mobile phon... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entrepreneur spécialisé dans les télécommunications
  2. Service internet et téléphone

Écrit par l'entreprise

SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

468 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 23 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

a very good service i am very please…

a very good service i am very please with there good service i am glad they have everything i need in one place they tick every box for me with there service and i can't fault it thank's so much

16 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fire

Fire, this is really helpful and the assistance is great

8 octobre 2025
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Réponse de SwitchboardFREE VoIP Phone Systems

Thanks for the awesome feedback! We’re glad you found the service helpful, our team really appreciates it!

Noté 5 sur 5 étoiles

It was so simple and easy

It was so simple and easy. I quickly got to talk to a real persona and resolve my query.

14 octobre 2025
Avis spontané
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Réponse de SwitchboardFREE VoIP Phone Systems

Thanks for sharing your experience! We’re so glad you found it simple and easy to get the help you needed from our team.

Noté 5 sur 5 étoiles

Ali was a great help sorting some…

Ali was a great help sorting some settings issues out that I had. Always get through to a member of staff straight away with no wait time. Great no bs service.

13 octobre 2025
Avis spontané
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Réponse de SwitchboardFREE VoIP Phone Systems

Thanks for your review! We’re glad Ali could get everything sorted quickly for you, and it’s great to hear you value our no-wait, no-nonsense service.

Noté 5 sur 5 étoiles

Laura was so helpful

Laura was so helpful. Full knowledge of absolutely everything I needed to go through, plus she was friendly, clear concise and made me feel like I was a properly valued customer. Would recommend SwitchboardFREE to anyone.

10 octobre 2025
Avis spontané
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Réponse de SwitchboardFREE VoIP Phone Systems

Thank you so much for your kind words! We’re delighted Laura could help and that you felt valued, we’ll be sure to pass on your feedback to her.

Noté 5 sur 5 étoiles

Laura was very patient with my…

Laura was very patient with my technical ineptness. I may have broken both the phone system as well as google. She was pleasant on the phone and was very helpful and sorted everything for me in 1 call. Thank you.

29 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Meh service and please avoid…

Meh service and please avoid subscription.

To cancel any subscription, they will say YOU NEED THREE months continuous subscription after cancellation to fully cancel the service saying its in a terms and condition you signed.

AVOID!!!

29 septembre 2025
Avis spontané
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Réponse de SwitchboardFREE VoIP Phone Systems

Thank you for your feedback. We’re sorry to hear you feel this way and would like to clarify how our cancellation process works.

SwitchboardFREE operates on a 90-day initial term, followed by a 30-day rolling notice period, a standard structure in UK business telecoms agreements - although many of our competitors tie you in for 12-months, or even longer!

This is clearly stated in our Terms & Conditions, which every customer agrees to before activating their service.

Our UK-based team are always happy to walk customers through the process to make sure there’s no confusion or unexpected charges, and we're available Mon-Fri on support@switchboardfree.co.uk or 0203 189 1213

Noté 1 sur 5 étoiles

Thanks for not only confirming

Thanks for not only confirming, but also agreeing to what I passed comments on.

Would you buy a car before buying, try on clothes, try a sofa, no you would not,

A phone line is a critical piece of equipment and to place faith and trust in a company like this is a major red flag.

Try else where.

It also has to be noted their response is so slow, another indicator of a major red flag.

Deff try else where, there are at least 3 good ones in UK

20 septembre 2025
Avis spontané
Noté 2 sur 5 étoiles

The software seems to be good. Issues with support

The software seems to be good, but "Over featured". Can't get in hold of support services for a week: 2 chat requests and one call back request remain unanswered. Seems to be fully automatic system without a human on the other end

8 septembre 2025
Avis spontané
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Réponse de SwitchboardFREE VoIP Phone Systems

Thank you for your feedback. We’re glad to hear you find the software useful, but we’re sorry about the frustration around support.

To clarify, your callback request was submitted at 11:12am on 8th Sept and actioned at 16:29 on 9th Sept, roughly 13 business hours later.
That said, we’ve identified a technical issue with offline chat requests not generating support tickets, which explains why your two chat requests went unanswered as they were submitted outside our working hours. This is not the standard of service we aim to provide, and our team has already fixed this.

Our support is very much human and UK-based, and we want every customer to get timely help. If you still need assistance, please reach out to us directly at support@switchboardfree.co.uk or by calling our UK-based team on 0203 189 1213

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