very good VOIP Service and needed to change the number and stop the cancellation I made. Amber was top notch and helped me resolve all this quickly! An asset to your company!
L'entreprise a répondu
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Lisez les avis des autres
Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically... Voir plus
L'entreprise a répondu
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... Voir plus
Having been a customer of switchboard free for many years (9+) if not more. when we relocated our businesses the Customer services team have always gone the extra mile to provide us with a local are... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Coordonnées de contact
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, Royaume-Uni
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4,2
Bien
470 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Katie solved a problem with our…
Katie solved a problem with our service, which was a misconfigured app .
One of the main things I like about this company is that you speak to real people without infuriating call bots.
Calls are answered quickly and service and help is great
3 juillet 2025
Avis spontané
Very responsive company
Very responsive company, with very polite customer services. Highly recommended.
24 juin 2025
Avis spontané
This company has impacted my business…
This company has impacted my business more than once now. Things are still not fixed after multiple reports, I am still unable to verify the phone number and support likes to take their time.
17 juin 2025
Avis spontané
Invoicing me and i never entered into a…
Invoicing me and i never entered into a contract, i only asked for a quote.
3 juin 2025
Avis spontané
Katie and Laura were AMAZING!
Katie and Laura were AMAZING!! We were having such a problem with our phone systems, and with their care and patience, guided us through so everything was working just as we wanted! Highly recommend these awesome peeps!
12 juin 2025
Avis spontané
The customer service is excellent
The customer service is excellent. We deal with Laura who is always very responsive, understands the (few) queries that we have, and is at pains to answer them fully. We are in the customer service business and the customer service we get from Liquid 11 is as good as I would expect to give our customers, and I can give no higher praise.
4 juin 2025
Avis spontané
Outstanding Support
Porting a number over from TalkTalk was seamless, we were kept informed throughout the whole process and any queries since joining have been answered quickly and fully resolved.
6 juin 2025
Avis spontané
Great customer service!
I’ve had a few issues moving to Switchboard due to my previous supplier, but once I contacted customer service, they have always been able to deal with everything promptly. Guiding me step by step. Couldn’t recommend enough!
9 juin 2025
Avis spontané
Great customer service and easy to use
Great customer service and easy to use, would highly recommend
22 mai 2025
Very helpful indeed!
4 juin 2025
Avis spontané
Laura was very helpful and very…
Laura was very helpful and very pleasant to talk to. My problem was resolved quickly and efficiently.
4 juin 2025
Avis spontané
Be aware they charge for next month on…
Be aware they charge for next month on cancellations.
Billing has no month mentioned - it seems all too shady.
2 juin 2025
Avis spontané
Outstanding service from start to finish
SwitchboardFree has been a breath of fresh air. From my very first enquiry, their sales team listened to our needs rather than pitching a one-size-fits-all package, and every promise they made was delivered (or exceeded) during onboarding. Migration day was seamless—no downtime, no lost calls—and their engineers even recorded and uploaded our personalised welcome and IVR messages before we went live, so we looked and sounded professional from hour one.
Call quality has been rock-solid, the online dashboard is intuitive, and the pricing is refreshingly transparent—exactly what was quoted, no hidden extras. Whenever we had questions, support responded within minutes, with real answers instead of scripted replies. Compared to our previous VOIP provider, the difference in both reliability and customer care is night and day.
If you’re looking for a hassle-free switch to a feature-rich phone system backed by a genuinely helpful team, I can’t recommend SwitchboardFree highly enough. Five stars well deserved!
28 mai 2025
Avis spontané
Always very helpful.
21 mai 2025
Avis spontané
Not sure what is happening to my…
Not sure what is happening to my porting of my personal telephone number from Skype. I have had no contact from Switchboardfree since opening the account. I will a wait a little longer and if the transfer is not complete or the number has been lost then I will close this account
1 mai 2025
Réponse de SwitchboardFREE VoIP Phone Systems
Hi Louis,
Thank you for your feedback.
Further to our conversation, once we have received your porting form we will submit the request to bring your number across to SwitchboardFREE.
Apologies, you didn't receive the form initially.
If you need any assistance with completing the form, please call us on 0203 189 1213 and we'll be happy to help.
Kind regards
SwitchboardFREE Team
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