From start to finish I felt confident in the company and product knowing that it was endorsed by my local council. There was no pressure to have anything that I didn’t want. Transparency was good thro... Voir plus
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Lisez les avis des autres
Clean and tidy installers. Survey got the number of possible panels wrong but that was a minor issue in the grand scheme of things. Discussion about system size and cable route was good with all tea... Voir plus
Was signed up to British Gas but then had zero communication or onboarding with them. No statements, T and Cs, nothing beyond money being taken every month. Seems like they are signing people up and n... Voir plus
Installation was very efficient. Scaffold took only about 2 hours on one day. Installation of the panels, cabling, battery works were all completed include all the test and commission on another fu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Switch Together makes it easier for households to take up renewable energy and make more sustainable choices at home. We use expert guidance and the power of group buying to help people access fair, competitive prices on products like solar panels, battery storage and other low-carbon technologies. Our approach is simple. We bring communities together, assess demand, and run a competitive process with carefully vetted suppliers. By buying together, households benefit from better value, clearer information and a more straightforward journey — without the pressure or complexity that can often come with home energy decisions. From the moment you register your interest, our team is there to guide you. We explain how the scheme works, what’s involved, and what to expect at each stage, so you can make an informed decision that’s right for your home. There’s no obligation to proceed, and you stay in control throughout. We work with trusted installers who meet recognised industry standards, and we’re transparent about pricing, timelines and next steps. Our goal is to remove barriers, build confidence and help more people switch to cleaner energy — simply, fairly and together. At Switch Together, sustainable choices shouldn’t be complicated. They should be accessible, supportive and built around real people and real homes.
Coordonnées de contact
21-22 Great Sutton Street, EC1V 0DY, London, Royaume-Uni
- support@switchtogether.co.uk
- switchtogether.co.uk
4,5
Excellent
6 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Overall a good deal for Battery and…
Overall a good deal for Battery and Inverter purchase. Reactive to queries when issues arose. Helpful throughout.
23 janvier 2026
Réponse de Switch Together UK
Hello,
Thank you for your kind review. It's great to hear that even though there were some initially, your installer was able to help resolve them quickly for you.
Your positive experience serves as a testament to the professionalism and commitment of the teams involved in your installation. Enjoy the benefits of your solar energy system, and thank you for choosing a sustainable energy solution.
Kind Regards,
Switch Together (formerly Solar Together)
The installing was done on and in time…
The installing was done on and in time and the installers were good and polite
26 janvier 2026
Réponse de Switch Together UK
Hi Paul,
Thank you for your kind review. It's great to hear that the installation occurred as planned.
Thank you for choosing Switch Together, and we appreciate the opportunity to be a part of your sustainable energy journey.
Kind Regards,
Switch Together (formerly Solar Together)
A very positive experience
A very positive experience, resulting in the retrospective fit of a new battery and inverter to an existing solar panel installation.
Communication was clear, with well designed websites and a process that worked well from the outset.
An excellent installation undertaken by Solar Bureau and a happy customer.
26 janvier 2026
Réponse de Switch Together UK
Hi Phil,
Thank you so much for the wonderful feedback! We know that upgrading an existing solar setup can feel complex, so we’re glad our team made the communication and installation easy for you. We’ll be sure to share your kind words with the entire Solar Bureau team.
In the meantime, thank you for participating. We hope you enjoy your upgraded system for many years to come.
Kind Regards,
Switch Together (formerly Solar Together)
Extremely efficient.
Installation was delivered on time with little fuss. Staff are competant and very helpful. Fully recommend.
22 janvier 2026
Réponse de Switch Together UK
Hi Julia,
Thank you for your kind words. We are glad to hear that everything went so well with your installer. We’ll be sure to pass your kind words along to the staff. Thanks for choosing to participate in our scheme!
We hope that you are able to enjoy the benefits of your newly installed solar panel system for many years to come.
Kind Regards,
Switch Together (formerly Solar Together)
Very poor management of information
The solar panel fitter Rob was excellent - however the organisation that works at the solar bureau is haphazard at best. Poor communication and organisation of information between the numerous people that work in the office.
They didn’t calculate the total amount required to pay and they also requested additional payments to the first proposal.
It was ridiculous- Micheal (in the office)was the only saving grace. Hence the 1* review
19 janvier 2026
Réponse de Switch Together UK
Dear Iain,
Thank you for your feedback. We are sorry to hear that the information provided by the installer, Solar Bureau, did not meet your expectations.
Our installers can request an Installation Deposit Payment, which is a maximum of 15% of the total cost of installation. If your installer charged you an Installation Deposit Payment on confirmation of your installation appointment, then your final invoice will be for the remaining 75% installation deposit payment.
I am glad to hear that you were pleased with the contractors and that Michael addressed any miscommunication. We appreciate you sharing your experience and truly hope the completed installation meets our expected standards.
Thank you for bearing with us and the installer! Please don't hesitate to contact us if there's anything we can do to help. We're reachable at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
From initial enquiry to installation
From initial enquiry to installation - everything was straightforward. Hopefully this will prove the investment is most positive.
23 janvier 2026
Réponse de Switch Together UK
Hi Malcolm,
Thank you so much for taking the time to share your experience. We're delighted to hear that you felt well supported throughout the process and that the installation went smoothly.
Thank you again for your feedback and for choosing Solar Together. We truly appreciate your trust.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Great service!
19 janvier 2026
Réponse de Switch Together UK
Hi Kevin,
Thank you again for your feedback and for choosing Solar Together. We truly appreciate your trust.
I hope you enjoy the renewable electricity generation and energy bill savings to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Installation was great
Installation was great. Explanation of how the system and apps poor. Dec 2025
18 décembre 2025
Réponse de Switch Together UK
Hi,
Thank you so much for leaving us a review.
While we are glad you were satisfied with the installation, we are sorry to hear that the explanation regarding the system and the application was lacking.
If you have not tried contacting your installer yet concerning this matter, we would kindly recommend that you do, as they can provide you with bespoke advice and information.
Rest assured, if you have difficulties contacting them or have further queries in the future, you can always call us at info@solartogether.co.uk or at 0800 014 8851 (Mon - Fri: 8:00 am - 5:00 pm).We will be happy to assist you.
Kind regards,
Solar Together
The installation appears to have been…
The installation appears to have been well done and is working well. It is too early to judge reliability.
23 janvier 2026
Réponse de Switch Together UK
Hello,
Thank you for your review.
We are pleased to read that you had a great installation, but appreciate that it's too early to assess the benefits and dependability
of the system, as the works have only recently been completed.
That said, we hope you'll be able to experience the full advantages of your system soon.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Well after quite an amount of chivvying!
Well after quite an amount of chivying, it was finally installed on 15th December (over six months after registering and making the initial deposit). The scaffoflders arrived on the appointed day, and the installation was done qjuickly and politely.
Only marred by the scaffolders who broke my gate lintel, did not tell me about it, and seemed to have made no move to repair it, which is I hope will be addressed.
I am very happy to have the panels at last, being waiting for years to be to do so!
12 janvier 2026
Réponse de Switch Together UK
Hi Anne,
Thank you for your feedback. We are happy to hear that your installation was completed on 15 December. We completely recognise that due to the nature of a group-buying scheme, the journey from registration to installation can take a bit longer.
We are sorry to hear that you experienced an issue with your gate as a result of the scaffolders. We understand that you raised this with them and the installer, EE Renewables, and that they will rectify the issues. We appreciate you sharing your experience and truly hope the completed installation meets our expected standards.
Please don't hesitate to contact us if there's anything we can do to help or follow up regarding the gate lintel repair. We're reachable at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
PV Solar via collective Council bid
A slow process of getting PV Solar panels via a collective council bid - and I was initially sceptical BUT the provider (UPS Solar) patiently answered all questions before and after the installation and the installation went smoothly.
It is worth realising - for those romantics like I was - that the idea of 'charging your electric car directly when in the Summer the sun is shining does not work in practice, as the average PV solar battery is no more than a fifth of an average electric vehicle and it would take sig longer to charge via the panels compared with an EV charger (7.5 kWh compared with average hourly output of PV at less than 5 kWh). So it makes sense to use cheap off-peak/ night tariffs and export excess daytime PV energy to the grid ...
12 janvier 2026
Réponse de Switch Together UK
Hi Rainer,
Thank you for your feedback. We are pleased to hear that your installation went smoothly and that the information provided by the installer, UPS Solar. We completely recognise that due to the nature of a group-buying scheme, the journey from registration to installation can take a bit longer.
If you would like to charge a larger percentage of your electric vehicle (EV) from the solar battery directly, I kindly suggest discussing a sizing upgrade of your battery storage with your installer. In addition, our participants who have an EV benefit most from an EV or export tariff that offers cheaper off-peak or nighttime rates. For more in-depth information, please see our blog here: https://switchtogether.co.uk/resource-hub/blog/can-solar-panels-charge-electric-car?search=EV+charger.
Please don't hesitate to contact us if there's anything we can do to help. We're reachable at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Thank you Solar Together
Solar Together has made the process so simple to invest in a solar product. The discount from an off-the-shelf package was considerable and the winning supplier was so helpful and knowledgeable. We are so pleased with our solar and battery package.
22 janvier 2026
Réponse de Switch Together UK
Dear Robert,
Thank you for this glowing review!
We are delighted to hear that you found our scheme easy and that you were also happy with the discount we were able to provide through our scheme.
It is also wonderful to hear that the installer had met your expectations.
If you ever have any queries or concerns, please do not hesitate to reach out to us, and we will be very glad to be of assistance.
You are welcome to contact us at info@solartogether.co.uk or at 0800 014 8851, Mon - Fri: 8:00 am - 5:00 pm.
We wish you all the best with your new system! Thank you again for putting your trust in us.
Kind regards,
Solar Together
Worth doing, very competitive pricing and professional service.
Good information given in advance.
Contractors all arrived on time and were very professional.
19 janvier 2026
Réponse de Switch Together UK
Dear Matt,
Thank you very much for writing us a review.
We are so glad to hear you had a great experience with our scheme from start to finish.
Your positive experience serves as a testament to the professionalism and commitment of the teams involved in your installation.
Please, enjoy the benefits of your newly installed system, and thank you once more for choosing a sustainable energy solution!
Kind regards,
Solar Together
Great experience
From getting a quote to having a fully functional solar panel and battery the process was simple. All the various stages were clearly explained by all involved. The installation took place during some really bad weather but was completed only a couple of days later than scheduled.
13 janvier 2026
Réponse de Switch Together UK
Dear Jim,
Thank you for your kind review.
We are happy to hear you were not only well informed throughout the whole scheme, but that you found the process easy to navigate. Thank you also for highlighting the installer's timely work despite the harsh weather conditions.
We hope you are now enjoying both the benefits of your new panels and battery storage.
If you have any questions in the future, please do not hesitate to contact us at info@solartogether.co.uk or at 0800 014 8851, Mon - Fri: 8:00 am - 5:00 pm. We will be happy to assist you.
Warm regards,
Solar Together
Sustain Homes some good parts
Sustain Homes were very good about making sure I got good advice about my solar battery install.
The survey was done and this seemed to go well, but some of the information that was given was incorrect (the battery could be hung on the wall and not on the ground).
When the installers came they were given no information from the surveyor, but they could still install the battery.
This company is based in Kent and have expanded out to Dorset and Hampshire. I suspect they had lots of work on their hands.
It took 2 weeks to get someone to return my call about 'getting the best from this new system', but once I got a call they were very helpful.
22 décembre 2025
Réponse de Switch Together UK
Dear Michael,
Thank you for sharing your detailed feedback with us.
We're glad to hear that you are satisfied with the installation, despite the hiccups with the communication.
We also apologise for any frustration you may have experienced with the delay in receiving a response, and we also wish to thank you for being so patient and understanding throughout the process.
Thank you also for sharing your insights, as they are invaluable in helping us enhance our services.
If you have any further questions or concerns in the future, please do not hesitate to reach out to our customer support team during office hours (Mon - Fri: 8:00 am - 5:00 pm). We will be happy to assist you.
Our contact details:
Email: info@solartogether.co.uk
Telephone: 0800 014 8851
Warm regards,
Solar Together
Recommendation of the Solar Together Scheme
Solar Express the company who Solar Together awarded the business to fit our P.V solar panel system where very professional and helpful from day 1 at a competitive price.
16 janvier 2026
Réponse de Switch Together UK
Dear Paul,
Thank you for your review!
It is wonderful to hear that you had such a smooth experience in our scheme and with your installer, Solar Xpress. We hope that everyone has a journey such as yours.
If you ever need any assistance, please don't hesitate to reach out at info@solartogether.co.uk or 0800 014 8851 (Mon - Fri: 8:00 am - 5:00 pm).
We wish you many sunny days!
Kind regards,
Solar Together
Installation went well but scaffold…
Installation went well but scaffold removal took too long, I have also had to ring about a cover for the battery and inverter but am still waiting even though I have rang them a few times
20 janvier 2026
Réponse de Switch Together UK
Dear Peter,
Thank you for taking the time to write us a review.
We are pleased to hear that the installation went well. We also wish to thank you for the five stars given, even with the delay in the scaffolding removal.
While we trust that the installer will advise you accordingly about the cover for the battery storage and the inverter, please do not hesitate to let us know if you do not receive a response within the week.
You are always welcome to contact us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm) if you have any other queries as well.
Wishing you many bright and energy-efficient years ahead!
Kind regards,
Solar Together
First rate
From initial quote to final installation everything was very smooth. We were kept informed of progress and installation date was brought forward and larger battery capacity at no extra cost. Installer was excellent and helped resolve few minor initial issues.
19 janvier 2026
Réponse de Switch Together UK
Dear Mark,
Thank you for leaving a review on our Trustpilot page.
Should you like to provide some clarification regarding your experience with Solar Together and what made it 5-star worthy, we would greatly appreciate your feedback.
If so, please get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Best regards,
Solar Together
Straight forward with the backing of my…
Straight forward with the backing of my local council.
Easy to understand with clear information as to how the selection process was going.
The company chosen were proactive, visited our property, carried out a survey & answered all our questions.
Installation was smooth & the guys were polite with minimal disruption.
Any post installation problems or queries have been sorted or answered quickly.
Very satisfied since installation on Dec 15th.
12 août 2025
Réponse de Switch Together UK
Dear Roy,
We appreciate your positive feedback. We are glad to hear that the information given was informative and that the installer was able to answer your queries sufficiently throughout the process.
We hope that you enjoy all of the energy savings and environmental benefits that your new system will bring.
If you have any questions or need assistance, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Best regards,
Solar Together
Curate’s Egg.
The fitting and installation by the contractors went well. Communication with Solar Together was difficult. Many calls unanswered, and messages ignored. Connection to the Grid took an enormously long time. But the job got done in their timeframe.
1 avril 2025
Réponse de Switch Together UK
Dear Martin,
Thank you for sharing your feedback with us.
We are glad that the installation went smoothly. We do apologise for the communication issues and the delay connecting to the grid. We'll review our processes to improve our responsiveness.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
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