SWS UK Avis 

DO NOT WASTE YOUR MONEY ON A GARAGE DOOR FROM SWS. Especially if you live in a part of Britain that is near the coast and/ or where it rains! The powder coat finish on my Excel garage door started to fail after less than 3 years to such an extent that the entire “curtain” had to be replaced. Here we are less than a further 3 years on and the replacement door is failing in exactly the same way. The warranty is NOT 7 years as the literature states but 5 so I am out of warranty. SWS refuse to accept that their product is not up to the job, blaming salty air and/or rain. Hello, it’s a garage door!

Door was making a cracking and creaking noise when opening and closing. It had been installed 4 years ago so still in warranty 2019. Screws were loose on each side of the ribbon and slats starting to split. Door replaced and after approximately another 4 years (2023) exactly the same problem. Out of warranty now. Would expect these doors to last longer.

My installer of the SeceuroGlide roller doors has gone bust and this roller door has now started to make squeeky noises, even though only fitted a few months ago (July 2022), and after contacting SWSUK, they have forwarded my details to another installer who can help. However, this installer wants to charge a call out fee (£150) which is to be paid by me instead of SWSUK since I have a warranty for 5 years!!
In the case of installers going bust, SWSUK should take care of getting clients issues resolved and bear the cost of whatever is required to be done, whilst clients are still within warranty period.
No further response received from SWSUK.

The door curtain has oxidized under the paint finish, leaving blistering paint after only 4 years. Quote from SWSUK ''wouldn’t be a warranty claim due to the lack of service record and the general condition of the curtain'', where the curtain is exactly as installed with no damage/scratches/scuffs.
Local installer offered to replace the curtain at a discount, but with a paint finish lifespan of 4 years, why would you?
Very poor customer service.
Would rather replace the entire door than use this company again!!

This Company is a complete waste of time after sales is a complete disgrace do not give a s- - -
Problem on going on for 8 months
Sent a sales person out re engineered problem he did not have a clue what he was on about trying to tell me the door works correctly even though it is hitting the box at the top absolutely amazing

We had a roller door fitted December 2020 up un to now we have had no problems ,but I am very disappointed at the quality of the paint finish which is wearing off already ,wether it’s due to the paint quality or build quality ,or,both it is very poor

We inherited two sets of SWS domestic security roller shutters covering our rear patio & back door. Recently we noticed one of them requires servicing, however their web site doesn't recognise our valid post code to direct us to a local fitter.

I've phoned and left messages, but nobody returns the calls :(

On reading reviews of SWS I was more than a little disturbed The Seceuroglide Excel meets Insurance Industry and Police security standards. yet it is poorly constructed from sub-standard materials. Further the installation instructions are vague upon some vital points to meet the LPS 1175 compliance
Taken together. If this is the state of art roller shutter door. All others must be particularly grim indeed

I brought the Seceuroglide roller manual door. The door looks nice enough however I have a number of practical issues: The door dents quite easily though this is an issue with aluminium doors apparently. My main issue is the very cheap lock and the low quality locking mechanism. This involves drilling a hole in the side supports which you then have to line up precisely every time you close the door. This was compounded by the fact I broke the cheap key in the first week and Seceuroglide wanted £30 to supply a blank to be cut by a local key cutter (for a lock that probably cost less than 10% of this).

The inability to open the door from the inside is also a significant problem. I was amazed this basic function was not included. It is so obviously useful function I did not check for it.