Szmotorgroup Avis 

Reserved the car, hassle free. Call received to take deposit and explained the process which was all good.

Went to view the car and realised it wasn't what I saw on the website. frustrating they use " stock images " as the image you see on the website might not be the car your actually buying. For example the one I saw online had a full set of Michelin tyres and black gloss wheels but this one had cheap tyres all round and graphite wheels.

I made it clear I wasn't that familiar with Tesla and I was shown around how some things work, which was helpful.

Once I got home and started to learn more about the car I realised that it hasn't had some recommend parts changed since 2019 and was a red overdue warning within the service menu so it wasn't serviced prior to sell which is poor. I was never shown this menu during the demo for obvious reasons and my lack of knowledge was exploited.

The carbon fibre kit is poor quality and one of the side skirts has came loose already and there is gap separating from the car and you can see the screw what was used to attach it.

The car was sold with a 3 month warranty through WarrantyWise but the dealer has now cancelled the warranty only 2 months into ownership. They have ignored my contact to reinstate the warranty, I imagine they do this just to receive a partial refund from WarrantyWise.

I contacted WarrantyWise and they confirmed it has been cancelled by the dealer and they can't do anything about it, the dealer has to reinstate it. WarrantyWise also confirmed I cannot make any claims in this final month as it is cancelled.

In hindsight I wish I walked away but I made a rash decision as I was without a car, there was red flags but still made the purchase. Lesson learnt, trust your gut instinct.

EXTREMELY DISAPPOINTING EXPERIENCE – I WOULD NOT RECOMMEND SZ Motor Group

My experience with SZ Motor Group has been incredibly disappointing and has resulted in significant stress, financial loss, and legal action.

When the vehicle was being sold, everything appeared professional and reassuring. I was led to believe I was purchasing a reliable 2019 Ford Ranger Wildtrak from a reputable dealership. Unfortunately, it did not take long for serious faults to become apparent.

Shortly after purchase, the vehicle began suffering from overheating issues, coolant system faults, and gearbox problems. As further investigations were carried out, the true extent of the defects became increasingly alarming.

Do your home work

i recently bought a bentley gt continental from szmotorgroupe i dealt with raheem and sal 2amazing people never pressurised once into buying the vehicle absolutely genuine guys car was amazing the professional set up was first class and helped me with everything i needed to drive the vehicle away and a mention for the guy who prepares the cars for collection was absolutely fantastic person unbelievable experience above all completely honest and trustworthy once you use them i doubt you would go elsewhere thank you

AVOID, AVOID, AVOID – BUY FROM SZ Motor Group (Nottingham) AT YOUR OWN RISK

I purchased a 2019 Ford Ranger Wildtrak from SZ Motor Group in May 2025, and it has been the worst vehicle purchase I have ever made.

From day one, the truck had serious issues. The engine coolant warning light came on, and the vehicle repeatedly overheated. The gearbox also developed problems from fourth gear upwards, causing the truck to jerk and pull unexpectedly. Since then, the list of faults has only grown.

One thing I will say is that when you're buying a vehicle, they couldn't be nicer. They have the gift of the gab and make you feel confident that you're buying a quality vehicle from a trustworthy dealership. Unfortunately, in my experience, that all changed the moment I reported the faults. Once they had my money, the helpful attitude disappeared. My emails, letters and phone calls were ignored, and I was left to deal with serious mechanical problems on my own.

The vehicle has since been found to need:

- New gearbox
- New wet belt
- Engine head gasket
- Engine head bolts
- Crankshaft bearing set
- Piston ring set
- Engine block skimming
- Engine head skimming
- Engine removal and refitting
- Repairs for multiple leaks
- Extensive rust treatment underneath
- Repairs to a coolant leak
- Blocked coolant pipe
- Damaged cylinder head requiring replacement

For a 2019 vehicle, the condition has been completely unacceptable.

Within six weeks of buying the vehicle, I contacted SZ Motor Group for the first time to report the faults, while the vehicle was still covered by the six-month warranty. The most disappointing part of this experience was the after-sales service. In my experience, the warranty was effectively worthless. My emails, letters and phone calls were ignored, leaving me with no option but to take legal action.

The court process lasted nearly 12 months. During that time, there were missed mediation appointments and hearings, which caused lengthy delays. It was an incredibly stressful and frustrating experience. After almost a year, I finally recovered my money through the legal process, and enforcement action was close to being required before the matter was resolved.

Because of the vehicle's condition, I have been unable to drive it for around 11 months while it sat on my driveway awaiting repairs. The financial cost has been enormous, and now the repair bill has grown even further following a full inspection.

The latest inspection confirmed that, in addition to the gearbox issues, the engine requires major internal repairs. These are not the kinds of repairs anyone should expect after purchasing what was supposed to be a roadworthy vehicle.

Based on the serious defects that have since been identified, I do not believe this vehicle was of satisfactory quality when it was sold to me. In my experience, it has been unsafe to drive, which is why it has remained parked on my driveway for around 11 months. Given the extent of the faults and the repairs now required, I do not believe it was worth anywhere near the price I paid for it.

I am now gathering all of the expert reports, invoices, photographs and other evidence to begin a second legal claim in relation to these newly discovered defects, which I believe were present when I purchased the vehicle.

If anyone from SZ Motor Group is reading this, I hope you are prepared for round two. I believe you sold me a vehicle that was not of satisfactory quality, and I intend to present all of the evidence before the court.

I am also reporting my experience to Trading Standards and raising concerns through the appropriate consumer protection channels, as I believe this matter deserves further investigation.

This has genuinely been one of the most difficult and stressful experiences I have ever had as a customer. I would not buy another vehicle from SZ Motor Group, and based on my own experience, I strongly recommend that others do their research very carefully before considering buying from them.

Based on my experience, I do not believe this company should still be trading. I hope that by sharing my experience, other potential buyers will think carefully before purchasing a vehicle from this dealership.

Please avoid this dealership. My experience has cost me over a year of stress, court proceedings, and extensive vehicle repairs. I sincerely hope no one else has to go through what I have experienced.

I forgot to leave a review along time ago so here it is …Absolutely outstanding service from start to finish! We bought a BMW 330 e MSPORT nearly a year ago few weeks later had a full service for peace of mind myself at BMW thrmselfs the health check come back wasn’t one fault with the car not even a scratch on the splitter and it has been faultless ever since. We’ve done a lot of miles in it, and after recently taking it to BMW for a full health check again, they confirmed there were no problems at all. That really shows the quality of the cars they sell.

The warranty they provided gave us great peace of mind, and thankfully we’ve never had to use it because the car has been so reliable. Since took out or own warranty. We look after it ourselves with a full service and oil change every 6,000 miles, and it continues to drive like new.

It’s refreshing to buy from a dealership you can genuinely trust. The car was exactly as described, the customer service was excellent, and the quality has exceeded our expectations. I wouldn’t hesitate to recommend them to anyone looking for a reliable, wellprepared car. Will be back definitely when looking for another Thank you!

Bought a fantastic Tesla 3 Performance from SZ Motor Group, all of the guys I dealt with were so welcoming, helpful and knowledgeable and made the process of buying the car very easy.
When I had a small issue with the car, although I live 80 miles away, they were great at getting it resolved with my local Tesla dealer.
I am so happy with my car and will definitely buy my next car from these guys

Got my m340i from them
Zero hassle start to finish
Ask for Raheem he’s a star!

Great service especially from Raheem. Top class whips and they tailor to exactly what I needed. Definitely recommend if you’re even thinking about the feel of a new car and they will pin point exactly what you need.

Great experience, Helpful staff. Overall one of the best.

Amazing customer service, they provided me with great insight of their vehicles and were professional throughout our conversations. Would highly recommend their service!

The easiest acquirement of a car I’ve ever had.
Everyone was super helpful in helping me find the right vehicle and finding the best options in terms of financing it.
10/10 service
10/10 selection

1 star is being generous. These are the worst dealership I have ever had to deal with. I made a reservation with this dealership and paid the £195 reservation fee remotely over the phone. Unfortunately due to a change in circumstances I had to cancel the reservation before I could see the car. The dealer has then insisted that they will not refund the deposit and are keeping the money. I will now seek legal advice to get the money returned that I am owed. I would genuinely recommend that you do not trust this organisation with your money.

Recently sold my car and can honestly say it was a pleasure. The guys made the whole process easy from start to finish. Very good communication from them. The finance was done within minutes and we drove away. This is how business should be. Would highly recommend and have no issues doing business again. Thanks!

Don't buy from this company. Bad business. Don't refund deposit and think they can keep it.
Having to take legal action.

Terrible company to buy a car from. Dont pay there admin fee because they refuse to return it when the deal fall though.
Stay well clear people's.

Awful first impression. They had a Job posted online which had a number that never worked. When I finally called the dealership to enquire if the phone number was correct, salesman ''Maj'' hung up on me instead of listening. Rude, unprofessional, and definitely not the way a SMALL company should treat people. If they treat a potential new colleague like this, imagine how they treat their customers. After seeing a 1-star review from a customer who not only had a disappointing experience but also had their money taken, it just shows exactly who they are.

If this is their idea of professionalism, good luck to anyone who deals with them. Best advice, take your money and time elsewhere.

Poor Service and Broken Promises
Car arrived dirty, with hot chocolate stains on the seat. I was also hit with a bus lane fine that wasn’t my fault. The company admitted responsibility and promised to pay, but never did — leaving me out of pocket. Avoid.

Calls declined, messages ignored, emails ignored.

After sales is terrible. My recommendation would be, read reviews, trust your instinct. Don't buy from this dealer.

Awful, £4.5k repair bill and refusal to issue refund
Terrible experience, bought a £30k Mercedes and had nothing but issues. Was told to claim under warranty for vibrations through the car while driving, after dealer initially changing 3 buckled alloys. Took to a local specialist and was quoted £4.5k for new drive shafts as mine had excessive play (parts currently unavailable in the UK as well!) returned the car for refund within 30 days as I am entitled to under consumer rights. SZ initially refused to accept the return, saying they can take for diagnosis, then claim there’s nothing wrong with the car, blaming the road surface! I drive 25k a year and I know when a car has issues. Now completely ignoring messages and emails. They’ve had the car back for 11 days and still haven’t processed any refund. Beware!

didn’t buy a heap of junk, I paid not far off 30,000 for one of their cars. Told them not to bother machine polishing it as this was adding further delays. Picked it up and it had moss on it 😆. Got 10 minutes down the road and a puncture repaired run flat that these guys had put on the car, went flat, stranding me on the motorway with my little girl in the car. Realised they were run flats. Limped to a services. Bought a can of tyre weld and called them immediately. Their words were, and I quote, “oh I thought we’d fixed that. Just replace it and we’ll pay for it.”

They didn’t. When the time came they claimed they only wanted me to get a quote, and that they can get 4 tyres for the price I paid for one. They sent 50% in the end.

Another ten minutes later, still on day one, limping home with a puncture, a warning light. Too much engine oil. Great. Car goes into breakdown mode and wants to call Mercedes for me. This problem took a week to fix, no dipstick, no quick fix, car up on a lift, underside panels removed and basically a full engine oil replacement.

Still in week one, a second puncture, yet another puncture repaired run flat (Pirelli advise against puncture repairing run flats). This time it’s worse though. It’s not actually the tyre, it’s the wheel. Already crack repaired, it has 4 other cracks. I got a quote for these to be repaired and in fairness they paid it, and quickly. They also offered a new set of 4 wheels so credit where it’s due but that wheel should never have been fitted to the car in the first place in that condition. It certainly wasn’t as a result of me using the car, thanks to problem 1 and 2.

It was all relatively minor issues but all entirely of their own doing and I had a car I couldn’t use for the first two weeks. These guys put the wheels and tyres on, it’s part of their process, along with very flimsy side skirts, but decent splitters and spoilers. One thing I’d say is definitely check the car out thoroughly, get an independent inspection done. The cars look nothing like their pictures due to the lights used when photographed. My car was a totally different colour in reality to what was expected. Looked like a silver. Was in fact a dark grey and the lights hide a world of scratches.

Nice guys, great communication until money has changed hands, then I personally found it hard work getting a reply. Cars are being pimped on the cheap and they cannot be forgiven for fitting knackered tyres and wheels to a car. In the end the run flats on bigger wheels ruined the ride anyway and I was forever worrying about another puncture with today’s pot hole strewn roads. I put the car back on 19s instead of 20s and got rid of the run flats.

With everything sorted it’s a great car, but it took me the first month to get it right. It shouldn’t be that hard. Would I buy another from them? Nope. Sadly not. I had read a number of bad reviews but gave them the benefit of the doubt, only to have the negative experience I’d feared. Record every conversation. I wish I had done.