srmotorgroup.co.uk Avis 

Do not waste your time or money on this place, I purchased a car in 2024 and had immediate issues with the engine, was told I’d have a curtesy car and was given one off the forecourt, was then repaired by their chosen garage, and months later the car cut out on me several times, dealership refused to take accountability or offer me any refund, repair or replacement, I pursued a court application an eventually went to court and won my case, a lot of stress and additional costs!!!!!!

I’m giving one star only because I can’t give a minus, bought a low mileage car, it had lots of issues and they kept the car a mo to, gave it be back and the issues came back within hours, after that was ignored by dealer, all the faults I noticed were on a previous mot, but it had a clean mot with no advisories, after looking into it they did the mot themselves. Do not buy a car from them, complete con artists!

Absolutely appalling company. In my experience, they are the very definition of “all smiles until they have your money.” Before payment, they are charming, attentive and seemingly desperate to impress. Once they have your cash, that customer-service performance comes to an abrupt end.

The transformation is genuinely staggering. The warmth disappears, the helpfulness disappears and suddenly you feel like an inconvenience for having the audacity to expect them to deliver what you have actually paid for.

It leaves you wondering whether the friendliness was ever genuine in the first place, or simply a sales tactic. The difference in their attitude before and after receiving payment is so blatant that it is almost insulting.

I have rarely experienced such a spectacular gap between the impression a company gives you when it wants your money and the way it treats you once it has it.

If customer service ended the moment payment was taken, they would have perfected the business model. Sadly, being pleasant while taking someone’s money is the easy part — standing behind your service afterwards is apparently where they fall apart.

I certainly won’t be giving them another penny, and I would think very carefully before trusting this company with yours.

AVOID this dealership at all costs. We bought (and returned) a second hand electric car from SR Motors. The car had a major fault and failed to start on the same day that we bought it - so we promptly returned it to SR Motors (via RAC recovery) within two days. What followed was a stressful two weeks of my partner and I having to chase SR Motors practically every day via email and phone calls in order to get our £2000 deposit back, and receiving mixed messages from the sales team and Director, false claims from the team that the finance company had to contact SR Motors in order to instigate the refund and bogus delay tactics. I raised a complaint with the finance company which was upheld and who helped somewhat but it was only when we sent an email threatening legal action that our deposit was finally returned, over two weeks after we returned the car. I was dealing with this whilst on maternity leave whilst looking after my three-month old baby with my partner working away. SR Motors sell faulty vehicles and are one of the most appalling companies I have ever dealt with in terms of customer service. If you're thinking of buying a car from them - don't. Give them a VERY wide berth.

These people are crooks. Only a very strongly worded letter threatening legal action got our deposit back. If you’re reading this after giving them a deposit, send them a letter threatening legal action immediately. AI helped us write it. For all the times Caz or Dan say they’ll pay it in the next 30, they won’t.

It's clear from the previous reviews and the fact that this companies google reviews have been flagged as suspicious that this company is utter rubbish.

After going through the whole finance process, the car was returned under the right to reject within less than 2 months due to faults with the AC that they were unable to rectify on many occasions.

From the start this company was shifty, with the way they handled the deal from start to finish was completely unacceptable. They do not have any care or compassion for their customers and will try fob you off with information that is not correct.

Promised call backs were never followed up and I had to constantly chase for answers - I recently contacted the dealership on three separate occasions as I had left items in the car and the contract has now been terminated and had to again chase for answers. I was told someone would look and get back to me and yet again I had to continuously chase.

The only reason they got back to me is because my next step was to declare the items as stolen, considering I was being ignored.

I am so so glad that I do not have to deal with these people anymore, no customer service skills, no communication skills and no compassion or human decency to even apologise for their mistakes.

AVOID AT ALL COSTS unless you want to experience hell for the rest of your finance agreement

I've read negative reviews of this dealer BUT that was not my experience of them. They helped me all the way through a very complicated process of buying an EV. They were accommodating and patient and did everything to help me get my dream car which sadly didn't but the very nice people Dan, Tom, Kaz and Ray made the process great for me. I would deal with them again when I choose to buy my next car. Thanks folks.

I bought a car from SR Motor Group, which literally broke into pieces overnight during three weeks of use. I paid an advance of £1000 and arranged to be collected within two weeks. They were supposed to prepare the car and promised that I would be happy. Now I know it was a lie and a deception. I've been trying to contact them for two weeks and nothing. The car is immobilized and I can't use it. Technically, this car is just a piece of junk that I paid £6016 for.
I warn everyone here, you don't buy any car from SR Motor Group because they lie about the technical condition. They didn't have time to wash their car for two weeks, now we know why. After visiting the car wash, it turned out that the car had all the paint scratched around it as if it was only driving in the forest. I was deceived in a perfidious way and no response continued. Perhaps the court will solve this problem. They have deceived many people and continue to do so in a perfidious way, regardless of consumer rights.

AVOID at all costs. We have been waiting for over three months for our car to be repaired. There is no after sales at all and the sales team simply ghost you or tell you they will ring you back and never do. We have been promised the car lots of times and even waited in for a return twoweeks ago when we were told the car would be with us within an hour and it never arrived. We have been threatened by sales staff and are now taken legal action to recover our money. We urge all customers who have had similar problems to fight for their rights and for future potential customers to avoid being treated in such an unprofessional
manner. DO NOT TRUST their adverts as we were sold a ‘one previous owner car’ only to find when the log book came through that it actually had two previous owners. The manager only returns emails when recorded delivery letters are sent. If you do buy, document every communication.

S R Motor group, Do not leave the so called refundable deposit on any car as you wont get it back if you change your mind. They wont answer your phone calls or reply to emails. They are con artists. AVOID at all cost.

AVOID. Wrote a review about a month ago after the Land Discovery broke down shortly after purchasing it from the Kennedy Drive branch. It took 4 weeks for them to accept the car back for repair. That was in May and we are now 3 days from August and it still not back. Won’t return calls or emails. I’m not even sure the ‘manager’ named Ray even exists. Avoid at all cost.

Absolutely horrendous experience with this dealership and if leaving this review saves somebody else having these issues then please read through carefully!
I brought a Range Rover at the end of September 2025 had the car 8 weeks and the gearbox went badly wrong, contacted the dealership to take it back. Long story short they eventually took it back to “repair” we collected the car after the “repair” just before Christmas. They confirmed in writing all they did was top up the oil when clearly there was a bigger issue becuase the gearbox oil was all over my drive. January/February time the same issue happened again quite dangerous with my 2 young children in the car! It then took me until MAY to get them to agree to take the car back!! They didn’t take the car back until June, they then had the car over a month and confirmed they had carried out a gearbox service and replaced trays. On my way back from picking the car up, the gearbox was doing the SAME issue as before!!! I contacted them immediately and of course they are now refusing to replace the car completely or to refund me! It’s clear the issue was there before selling the car to me but they have refused to acknowledge all of the above! I have now had to take this into my own hands to take this to court and also left with a car that is broken with children that also rely on the car to get from a-b. All of which I will now need to fund myself (hopefully I will win the case). Anybody that is thinking of buying a car from this dealership please completely avoid at all costs! You would think with Caz and her husband making this a family run business they would have more of a consideration and nice hearts to rectify these problems correctly!

We put a deposit on a vehicle but then requested it back the day after when we spoke to the sales person (Colin) and agreed it wasn't the right vehicle for us. We've now waited over two weeks and the refund still isn't with us. We've tried calling multiple times and continually get told the funds are being sent, but they never arrive. It's now apparent Colin has left the business with no notice..... completely unreliable and unprofessional business. Be wary!!!

Viewed a car they had for sale, they offered for us to take the car to have it inspected and we left our car while we did this. The car they had for sale had several faults so we did not buy it. On collection of our car we checked the sat nav history and were horrified that our car had been used on several journeys without our consent. very unprofessional to use a customers car. hopefully we don't get speeding fines from this. I would not but from this company now.

Despite seeing a few negative reviews, I decided to visit SR Motor Group because they had a car in the exact make, model, colour and interior specification I was looking for.

From the outset, Dan was a pleasure to deal with. It was genuinely refreshing not to be bombarded with pushy sales tactics or pressure. He gave me the space to view the car properly, take it for a test drive and make my own decision.

After some deliberation, I paid a deposit. There were a few cosmetic items that needed attention, and by the time collection day arrived, most had been addressed. A couple of minor issues remained, but these were dealt with professionally, promptly and sympathetically.

Kaz, the owner, was an absolute joy to deal with and clearly cares about both the business and customer satisfaction. Dan was amazing throughout the whole process, keeping me informed and making everything straightforward.

Buying a car can sometimes be stressful, but SR Motor Group made it a positive experience. I wouldn’t hesitate to return if I ever need another car and would happily recommend them to others.

Keep up the good work!

I noticed bad review on here, and had concerns. However my experience with them was great - car was waiting for me outside to test drive, sales team were really helpful and knowledgeable, and quick to respond to my queries. I don't tend to leave reviews, but felt like they deserved a positive one here as I know negatives can be off-putting and wanted to reflect that I personally had a really good experience with them.

Staff couldn't have been more helpful but not pushy, there were a couple of mechanical issues which we highlighted on the vehicle I purchased which they fixed. So far so good with the car.

I purchased my Toyota RAV4 in December 2025, the car had a existing fault with the tailgate not operating correctly, I was promised it would be fixed on collection.
It wasn't it still didn't work.
I was agin promised they would have it back in for repairs as they were very busy, like a fool I trusted them.
Weeks later I had heard nothing from them so I contacted the garage and the chap who sold me the car had left the business and I had to explain everything from the start.
Again I was assured they would take my complaint seriously and would do something to satisfy me.
A further couple of weeks went buy and nothing.
So I contacted them again to be told they were going through a restructuring process and apologized.
By now the Three months warranty was approaching and I was concerned, so the next Saturday I went in person to complain to them, I was taken into the managers office and I was told to bring the vehicle into them in the next week where they would repair the car.
On delivering the car to them I was offered a battered old Honda as a courtesy car.
By this time I was just relieved I was being taken seriously.
Three weeks later having not heard from them all that time I returned to the garage for a situation report only to find that they had not even looked at my car, to say I was angry would be a understatement.
I took my car away after a few nasty hurty words were exchanged.
My warranty has since expired and now I have the challenge of paying for the repairs myself.
I did complain to my finance company who said they would examine further.
Since that happening I now have problems with my DPF being blocked.
So having payed in excess of Seven thousand pounds for the car I know have repair bills that could possibly cost thousands of pounds more.
Tip.....
Don't part with your hard earned cash until you are 100% happy with your car.

Was sold a car that later turned out to be faulty 4 days later. I later turned this into a vehicle rejection through my finance company as all of my emails were ignored and always had excuses when called. Salesmen blame everything on the director but no actual way to contact them. Completely unprofessional and like to cause you as much stress as possible. Also told by salesmen that emails are pinned in directors inbox so he clearly thinks he can avoid consumer rights and legal actions by ignoring them.

Do not buy a car from here!!

Unprofessional garage. Bought a crv from them. Had no end of issues with it.

First battery needed replacing but didn’t get the paper work for it so when it later went in with a battery fault had to chase them for that.

Also came with a coolant leak and an egr pipe cracked and an auto start stop issue.

They weren’t interested in sorting passed me onto their warranty company momentum at the time where you have to pay for all work and claim back if they deem it under warranty. They are also like snakes and seemed that any pipes aren’t covered at all. So cost me £2000. GB e car shouldn’t have even been on the forecourt and how their workshop could have sent it out is beyond me I don’t trust their workmanship and wouldn’t surprise me if they fudge the MOT’s. If you have a car from them get them checked independently.

Was unsure about returning to SR but gave them the benefit of the doubt as wife wanted a new car and they had what she wanted. The blunsdon sales people seemed much better than Kennedy drive I had previously experienced which was a plus. However didn’t take long to change their tune and start with the excuses and let downs.

The salesman are really hard to get hold of. when you do get all the excuses that the office is busy and then don’t return your call.

Placed a £500 deposit and told it would now be prepared on 20th August 2025. Had to constantly check with the progress but looks like they did nothing to it for a few days even after paying no updates whatsoever. Still the car was not ready on the 30th August and I was told it then wouldn’t be ready til 2nd September. So much for a 7 day turn around even over the 10 days as well.

They then also try and phone you back on a number that isn’t on their website and are using a Hotmail email address rather than an official domain.

When following up again it was a whole host of excuses saying the work shop was busy so it’s been held up. excuses such as they have 3 sites so very busy. But then magically someone did overtime so would then be ready on the Monday or Tuesday but no one phoned me to tell me that is what they were doing. Very poor communication and need constantly chasing once they have your money.

They then don’t like complaints or the possibility of being caught out again by lies and excuses when they cant deliver within a reasonable time frame (7-10 days)So the deal was cancelled.

The sales people aren’t interested in the customer or even care if they get a sale or not. Once they have your money they care even less.

Also offered a real lowball offer for part exchange on our car where other garages had offered much more.

I am very surprised this garage can still be trading they also charge a £99 admin fee which isn’t advertised on their cars as one of the ‘hidden’ extras. This should be included in the advertised price as it’s mandatory you can’t get out of paying it. Even though surely admin is part of the job of selling a car. We weren’t doing finance so that wasn’t it. Just another ploy to get another nearly £100 out of you and make their cars look cheaper.

Warranty is poor and extended warranty art costs more than other garages to.

On the plus side found the wife a higher spec car a lot less mileage in much better condition from another garage in swindon for only a few hundred pounds more and a garage we had previously dealt with and had no issues with their car stock.no admin fee either at the other garage because they aren’t trying to catch you out.