Not at all Customer Friendly and waiting way too long for a delivery
I had ordered a weapon bag from their website in January.
According to their site it was available and would take 4-8 weeks before delivery.
Since I still didn't get it in March, I have sent them an e-mail, with the response that the bag would only be in their store by the end of March, Already 12 weeks had passed since I placed the order.
Mid April the bag still wasn't delivered, so I sent another e-mail, no response. I tried calling, they never called back.
In the beginning of May I tried calling again, reached reception who said she would give my message to the CEO, the day after I recieved an e-mail that my order has been shipped.
The day after that I finally received the bag I bought 5 months before.
Today I got an email saying that they find it sad that customers can't wait for their order, even if they aren't a weapon dealer. Apparantly now their focus is on companies, and not single individuals who would like to order.
They didn't even call me back, they just sent an e-mail and that is that,
I'm very disappointed in the way they treated me and obviously will never buy from them again.
If your site says there is a delivery from 4-8 weeks it is only logical that your customers ask why it takes so long, 5 months is way longer than 4-8 weeks.
I hope my review helps other people/ companies trying to order from Tactical Gear..