Tactical Traps Avis 1 604

TrustScore 3.5 sur 5

3,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This is my 3rd purchase with the company and like usual I'm really impressed! Yeah, it didn't ship as fast as Amazon but I'd rather wait a couple days extra for quality then buy junk. The products the... Voir plus

Noté 3 sur 5 étoiles

Read the reviews. long wait times to receive orders.. not keeping parts on hand, been waiting 30 days already the site says it will be 7 -14 days for delivery. I'm honestly just looking... Voir plus

Noté 1 sur 5 étoiles

Received a firearm shelf and the foam was too small to accommodate a mid size pistol. I emailed to ask about it and they wanted pictures so I took several and emailed them on 5/29/26. On 6/3/26... Voir plus

Noté 3 sur 5 étoiles

The shelf is attractive looking but we are constantly having to replace the batteries, which is no easy feat. It seems like every time we open the shelf the lock won't engage again. We do all the trou... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Homme à tout faire

Informations provenant de diverses sources externes

Premium shelves and furniture designed to let you safely store and access your firearms in seconds


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 77 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great product

What a great product. Made well and looks great. Fast shipping.

27 avril 2024
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad you like your trap. We appreciate your business and your kinds words.

Noté 5 sur 5 étoiles

I love this shelving from tactical…

I love this shelving from tactical traps. The workmanship that goes into these shelves are top quality professional to say the least. All of my family and friends love the shelf and none of them had any idea that it opened up and concealed my AR-15 🤩 I highly recommend all of their products, great job tactical traps. 🎯🇺🇸💪

3 mai 2024
Avis spontané
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad you are enjoying your trap. We thank you for your recommendation and your kind words.

Noté 5 sur 5 étoiles

Quick delivery.

Quick delivery.

26 avril 2024
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! We appreciate your business and your kinds words.

Noté 5 sur 5 étoiles

I love this piece

I love this piece. The artwork and scrolling is perfect. Operates as advertised with no issues right out of the box. Works great in the man cave. Wife approved! LOL! Thanks for the high quality storage unit. I will definitely recommend you to my family and friends.

25 avril 2024
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad you love your personalized trap. We appreciate your business and your kinds words.

Noté 1 sur 5 étoiles

Excitement turns to disappointment.

Was very pleased with how the shelving looked when i opened the box. Everything was going ok until I opened the second shelf, and the parts bag was missing. Sent in a request on the website and was asked to send a photo of the parts bag that was missing. Now I told them I had already mounted both units and disposed of the shipping materials. They wrote back and were condescending about how can the screws be missing if I mounted both units? Ironically one of the screws bent while trying to install so I used my own heavy duty deck screws. I don't mind an inquiry as to recheck boxes or look for production stickers (which neither of my shelves had) but questioning customers for your lack of quality control is not acceptable. I am still missing the light unit, screws (which i dont need now) and of course the one magnet (how do you advertise a unit to hold two pistols or a SBR and only send one magnet?) to my second shelf. I sent in photos of the screws I used and the inside of the units as requested in an additional email. Lets see if you guys will really stand behind your products or continue to give me the run around.

27 avril 2024
Avis spontané
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Réponse de Tactical Traps

We are very sorry that your order was delivered missing parts. I see that we have the parts shipping out to you. If you need assistance with anything please reach out to our support staff and they would be happy to assist you.

Noté 5 sur 5 étoiles

Wood Quality is awesome

Wood Quality is awesome, my favorite is the mirror. Big yet looks normal. The tables are wonder edition to my bed room.
Picture version in my office. Flag is over fireplace.
I love these hide a Ways!
I even hid silver in one of my shelves.
Excellent suppory!

30 avril 2024
Avis spontané
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad you are enjoying all of your items from us. We appreciate your kind words regarding our products and value you as a repeated customer.

Noté 5 sur 5 étoiles

Best of all worlds: Service and product

The products are top quality and are what you expect to recieve, but the great news is that the customer service is the best ever! Questions, concerns, any think you need, you contact them and the team is there to serve! Love this company and all they offer:)

29 avril 2024
Avis spontané
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad to hear that you are so pleased with our customer support team. We appreciate your kind words and you as a valued customer!

Noté 5 sur 5 étoiles

Beautiful mirror and incredible work…

Beautiful mirror and incredible work and detail put into this hideaway. Much appreciated and sincerely appreciate the customer service and support. So many bells and whistles. Thank you

24 avril 2024
Avis spontané
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Réponse de Tactical Traps

Thank you for taking the time to make a review! We are so happy to hear you are enjoying your Mirror and received great service from our customer support team!

Noté 5 sur 5 étoiles

I was having an issue having a gift…

I was having an issue having a gift sent to an address in another State. I contacted support and was assured the address would be changed. I received a confirmation almost immediately.
P.S. The gift arrived on his Birthday.

18 avril 2024
Avis spontané
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Réponse de Tactical Traps

We are so happy to hear that our support team was able to assist in changing the address! Glad that it arrived on his birthday! We appreciate you!

Noté 5 sur 5 étoiles

Tactical Trap Technical Support is the Best

I owned my Tactical Trap shelf for MANY years before I had any issues with the mechanism. I contacted Tactical Traps and Bree returned my email shortly thereafter. It was a quick reset of the system; a set of new batteries and I was back in business.

The support for their system has been amazing and I appreciate an American Company that stands behind their product, not just when you make the purchase but for years thereafter!

Thank you

23 avril 2024
Avis spontané
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad to hear we were able to get your trap working properly for you again. We appreciate your business and your kinds words.

Noté 5 sur 5 étoiles

Great products and Company

I cannot recommend Tactical Traps highly enough. I have several products of theirs that I ordered on Amazon. The latest I ordered directly with them since I wanted a different color than offered. The process when very smoothly. They are very helpful and kind.

23 avril 2024
Avis spontané
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad you are enjoying your traps. We appreciate your business and your kinds words.

Noté 5 sur 5 étoiles

I love my Tactical Traps!

I have my 4th Tactical Traps unit on order, each one different for my various needs around my home. They keep coming up with just what I need. Their customer service is very accommodating, they even did the top of my table in the natural wood color with a clear coat, to match my nearby furniture. My 3 kids each have at least 1 Tactical Traps unit in their homes, too! Keep up the good work Tactical Traps!

23 avril 2024
Avis spontané
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Réponse de Tactical Traps

We are so happy that you and your family are enjoying your traps. Thank you so much for taking the time to write a 5 star review! We appreciate it and you as a loyal customer.

Noté 5 sur 5 étoiles

End result was wonderful

End result was wonderful! I ordered one of the 36 inch Traps and when I received it there were some issues and I was not happy with the item! I contacted the customer service department and indicated my displeasure and that I would like to send the unit back and order another smaller one! After discussing this and then having it checked out and approved I returned the first unit (at my expense) and ordered what I wanted to for a new order and I have received this unit and its great, arrived with what I asked for and they refunded me the difference between the two! I would recommend this company and their product they work great!

22 avril 2024
Avis spontané
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad you are enjoying your new trap. We appreciate your business and your kinds words.

Noté 4 sur 5 étoiles

Great service team

Initially, I had problems getting the pistol shelf to close. I did everything that the troubleshooting videos recommended and it still did not work. The customer service team was very responsive and quickly called me and we worked through the issues. I was surprised by how responsive and good the customer service team was.

16 avril 2024
Avis spontané
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 4 star review! Glad to hear we were able to get your trap working properly for you again. We appreciate your business and your kinds words.

Noté 1 sur 5 étoiles

poor customer service

Poor customer service. Missing magnet for the shelf and you would think it was gold. Had to take a picture of the box, then they sent an e-mail asking if I was sure it wasn't in the box. Also the directions for installation was very bad and the only help was by youtube users who posted info about installation. Overall pick a different company.

15 avril 2024
Avis spontané
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Réponse de Tactical Traps

Hi Mark, our records indicate that you spoke with our staff on April 9th regarding the missing magnet. Per our policy we requested a picture of the parts you did receive but you declined to send that picture stating you had a magnet and were able to open the unit. From this conversation it sounded like the problem was resolved and that you had located the magnet.

When you contacted us again on April 14th we asked that you double check the shipping box for the magnet. As explained, the magnet is usually taped to the white packing foam or taped to the back of the unit.

It is our policy to confirm the box has been checked or that a picture has been sent showing the items received because occasionally the missing item is then located.

Once you confirmed that box had been checked we notified you that the magnet would be shipped out. It is scheduled to ship tomorrow.

As for the installation instructions, there was a QR included in the package that directs to our installation videos and written instructions. You can find those at www.tacticaltraps.com/quickstartguide.

If you need further assistance please let us know. Thanks!

Noté 5 sur 5 étoiles

The most trusted company

Their one of the most trusted company that I came across. They stand by their processes and products for anyone whom looking for an gun concealment for the house or office.

15 avril 2024
Avis spontané
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! We appreciate your business and your kinds words.

Noté 5 sur 5 étoiles

Very professional with quick shipping

Very professional with quick shipping! Would highly recommend.

5 avril 2024
Avis spontané
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! We appreciate your business and your kinds words.

Noté 5 sur 5 étoiles

I got my shelf a week ago

I got my shelf a week ago. It looks and works great. I'm thinking about getting another one for my basement. I definitely recommend it to anyone who has a firearm.

4 avril 2024
Avis spontané
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Réponse de Tactical Traps

We are so happy that you are enjoying your trap. Thank you so much for taking the time to write a review!

Noté 5 sur 5 étoiles

Shipping was fast

Shipping was fast! Product was packaged well,no damage. I was thinking the walnut finnish would be darker. It's definitely pine looking and not at all like the picture on the website. It's on the wall and works fine.

26 mars 2024
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Réponse de Tactical Traps

Thank you for taking the time to leave us a 5 star review! We appreciate your business. Our products are photographed with professional lighting that can make the colors look lighter/darker.

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