Your service was very good,but I'm sorry to sayI will be returning the watch..The reason being I have just had to have a new boiler fitted which has cost me£3000.I am a pensioner on my own with no ext... Voir plus
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Lisez les avis des autres
The customer service and communication with the people on phone has been good. I have been a little disappointed with the over sensitivity of the alarm equipment. I have had 3/4 false alarms in t... Voir plus
L'entreprise a répondu
Ordering and delivery went very smoothly. Set up of the fall alert alarm for my elderly mother was very straightforward, and the instructions for a set-up test were easy to follow. Once the fall alarm... Voir plus
L'entreprise a répondu
I was talked through this several times, and it did actually work (contrary to my expectations). Not everything was explained clearly in the leaflet. I accidentally activated it the first day I had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- aussi dans
- Agence de services d'aide à domicile
- Aide à domicile
- Service d'aide médicale d'urgence
- Service de soins à domicile
- Soins aux personnes âgées
Écrit par l'entreprise
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Écrit par l'entreprise
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Coordonnées de contact
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Royaume-Uni
- 0800 085 7371
- enquiries@taking.care
- taking.care
Free delivery
4,5
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Feeling confident now
The hand-holding through the set-up operation was excellent, both human and digital. It all went very smoothly, marred only by a poor signal – a BT issue. I am now kitted out and feeling a lot more confident about my circumstances. Thank you.
20 août 2026
Réponse de Taking Care
Hi, thanks for taking the time to leave a review and we're pleased to hear you resolved the issue with BT.
Kind regards,
John
all has been strait forward but not…
all has been strait forward but not quite finished yet
24 août 2026
Réponse de Taking Care
Hi, thanks for leaving a review and we hope you continue to be impressed with the service.
Many thanks,
John
Great people to deal with so far
Great people to deal with so far. Easy to set up the pendant alarm with very clear instructions. Gives me peace of mind when I need to be out.
24 août 2026
Réponse de Taking Care
Hi Jane,
Thank you for sharing your positive experience with our service and setup procedures. We're glad to be able to provide peace of mind.
-Charlie
Great to speak to a real person for…
Great to speak to a real person for advice before purchasing on behalf of elderly relative. Good service all round.
20 août 2026
Réponse de Taking Care
Hi Julie,
Thank you for sharing your experience - we pride ourselves on our friendly and helpful staff.
-Charlie
Réponse de Taking Care
We're glad to hear the positive words about our setup process and service. Thank you for sharing your experience.
-Charlie
Réponse de Taking Care
Thank you for sharing your positive experience - we look forward to continued service with you.
-Charlie
I received good service
I received good service. The people I spoke to on the
telephone were very polite and helpful.
My Personal Alarm arrived on time with a good and
constructive handbook.
19 août 2026
Réponse de Taking Care
Hi Marion,
We're glad to hear about your positive experience with our staff. Thank you for the feedback.
-Charlie
Réponse de Taking Care
Hi David,
We're glad to hear of your positive experience with us! Thank you for sharing your feedback.
-Charlie
It was actually my gardner/friend who…
It was actually my gardner/friend who organised it all. Set it all up for me. I am useless with mod tech.
Because of a couple of nasty falls, needed help.
Service was jolly good. Very helpful.
Delivery extremely prompt.
18 août 2026
Réponse de Taking Care
Thank you for taking the time to share your positive experience! We're glad to be able to provide peace of mind.
-Charlie
Réponse de Taking Care
Thank you for sharing your experience so far. We look forward to further feedback in the future. -Charlie
No experience yet
No experience yet. No advisor apparently until I get things ready myself and then the advisor help is only by telephone or such. Ask again later when I've had time to try the way that is expected. Surprising for Age UK, but that seems to be the case.
19 août 2026
Réponse de Taking Care
We're glad to hear that we have since been able to assist with the setup of your alarm. Our advisors are available for free technical assistance 9-5 monday-friday if you have any further queries.
Too early to tell
21 août 2026
Réponse de Taking Care
Hi John,
Thank you for choosing us as your alarm provider. We look forward to further feedback in the future.
-Charlie
Disappointing customer service when your parent has died
Whilst the service itself was very helpful to our parents while they were alive. When you want to stop the service because they have died there is a lack of caring customer service. Whilst you are dealing with a lot of sad admin dealing with your company you are faced with a bot who informs you that you will be charged for not returning the base station asap. Whilst other companies provide a box mailed to you with a postage label attached to make things easier for you. You have to go through evri who ask you why you are returning the item and explain it’s because the person has died and no longer needs it. Not very empathetic for a company supposedly offering care support for vulnerable adults.
29 août 2026
Avis spontané
Réponse de Taking Care
Hi, we're sorry for your loss and that you found the process to return the equipment difficult and upsetting. We will take your feedback on board as we improve our returns process.
Kind regards,
John
Kind and understanding staff
21 août 2026
Réponse de Taking Care
Hi Yvonne,
We're glad to hear you've found our staff kind and understanding - we pride ourselves on our service.
-Charlie
Réponse de Taking Care
Thank you for sharing your positive experience!
-Charlie
So lovely to be able to talk to someone…
So lovely to be able to talk to someone for help & all about the service, it’s for my dad so hoping he won’t have to use it but peace of mind for me if I go out & he needs me he can just press button to get help
19 août 2026
Réponse de Taking Care
Hi Janet,
We're so glad to hear our service provides you with such peace of mind regarding your father's safety. It's wonderful to know we can offer that reassurance.
-Charlie
It was a quick response although I…
It was a quick response although I didnot know I had triggered it
19 août 2026
Réponse de Taking Care
We're glad to hear you've found our service swift and reliable. Thank you for sharing your experience.
-Charlie
Helen helped me all the way through
Helen helped me all the way through, helpful and understanding, great service
13 août 2026
Réponse de Taking Care
Hi Karen,
Thank you for your kind words! We'll be sure to pass this on to Helen.
-Charlie
So far so good
So far so good. Easy to order and quick delivery. Not been activated yet but seems to be easy for my mother to use
31 juillet 2026
Réponse de Taking Care
Hi Catherine,
Thank you for taking the time to share your positive experience so far.
-Charlie
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