Techno Avis 37

Réponse : Techno

8 janv. 2025

Hi Peter,

Thank you for sharing your feedback. While I’m so glad to hear you’re happy with the product, I’m really sorry that the shipping and communication didn’t meet your expectations.

I took a closer look, and it seems the order was confirmed on December 7, fulfilled on December 8, and a shipping confirmation email was sent the same day. However, I completely understand how frustrating it must have been to wait so long for your order to arrive without further updates during transit.

Shipping delays can be especially inconvenient, and we’re committed to doing better. We’ll review this situation to see how we can improve our communication during transit and work with our shipping partners to avoid long delays in the future.

Thank you again for your patience and for bringing this to our attention. If there’s anything else we can assist with or if you’d like to share additional thoughts, we’d love to hear from you.

Warm regards,
Livvie

Réponse : Techno

8 janv. 2025

Hi George,

Thank you for your review, and I’m so sorry for the frustration caused by the delay with this order. We completely understand how upsetting it must have been to wait longer than expected, especially when you were asked to review the product before it arrived.

As a second-time buyer, you know that this isn’t the experience we strive for—your first order arrived within 7 business days, and we’re so sorry this time didn’t meet that standard. December was an especially busy month, but that’s no excuse for the inconvenience you experienced.

To make it up to you, we’d like to offer a 50% discount on your next purchase. Please don’t hesitate to reach out when you’re ready, and we’ll make sure your next experience is much smoother.

Thank you again for your patience and for sharing your feedback—it helps us improve!

Warm regards,
Livvie

Réponse : Techno

13 nov. 2024

Hi Róbert,

I’m truly sorry for the delay and any frustration this has caused. We appreciate your patience over the past few days, and I want to assure you that we're here to help!

It looks like your order was delivered successfully on November 9, 2024, to the address in Palo Alto, CA, as requested. The tracking link should be active, and I’ve confirmed that it was sent to you along with your order details. If you’re still unable to access it, please let me know, and I’d be happy to resend it or help troubleshoot.

We’re here to make sure everything is right for you, so if there’s anything more we can do, please don’t hesitate to reach out. Thanks again for bringing this to our attention, and I’m here if you need any further assistance!

Warm regards,
Livvie

Réponse : Techno

28 oct. 2024

Hi Jim,

Thanks for sharing your experience! It sounds like there may have been a mix-up, as we don’t sell PCs or any electronics through Amazon—our company only specializes in phone cases.

If you have any questions about phone cases or need assistance with anything similar, please feel free to reach out. Hope everything with your order gets resolved smoothly!

Best,
Livvie

Réponse : Techno

14 oct. 2024

Hi Gina,

Thank you for reaching out, and I’m really sorry for any confusion or frustration. I just wanted to let you know that we’ve already responded to your previous messages and resolved the issue regarding your return request. It’s important to us that all our customers feel valued and heard, so we hope this has now been sorted to your satisfaction.

If you wouldn’t mind, we’d greatly appreciate it if you could kindly remove the review, as we strive to ensure every experience is a positive one. If there’s anything else you need or if there are any remaining concerns, please don’t hesitate to let us know—we’re always here to help!

Warmest regards,
Livvie

Réponse : Techno

6 sept. 2024

Hi Anthony,

Thank you so much for your patience, and I’m really sorry for the delay in getting back to you! I believe we’ve now sorted everything out with our offer, and I truly hope you’re happy with your new purchase. 😊

We always aim to make things right, and I’m glad we could get this settled for you. If you wouldn’t mind, it would mean the world to us if you could kindly remove the review whenever you get a chance.

If you need anything else or have any further questions, I’m here for you! Thanks again, Anthony, and we really appreciate your understanding.

Best regards,
Livvie

Réponse : Techno

6 sept. 2024

Hi Jessica,

Thank you for reaching out, and I’m so sorry for any confusion or frustration! We really appreciate your feedback. I’ve gone ahead and fully refunded your order, as we want to make sure you’re completely happy with your experience.

If there’s anything else I can do to help or if you have any further questions, please don’t hesitate to let me know!

Thanks again, Jessica, and I hope this helps resolve things for you. 😊

Best regards,
Livvie

Réponse : Techno

7 août 2024

Hi Vincent,

Thank you so much for your kind review! We're delighted to hear that we could quickly resolve the issue with your case size. Your satisfaction is our priority, and we appreciate your positive feedback.

If you need any further assistance, feel free to reach out.

Best regards,

Livvie

Réponse : Techno

7 août 2024

Hi Ryan,

We see from your tracking number that your item was picked up at a postal facility on July 29, 2024. We're sorry to hear about this, especially since you didn't report any issue to us initially. We have reached out to you via email to see if we can help resolve this situation.

Please check your email, and feel free to respond so we can assist you further.

Best regards,

Livvie