The original bag I ordered was sold out, and I was offered a free upgrade to the new version, and they even allowed me to change the colour requested which was so incredibly considerate as it was a... Voir plus
L'entreprise a répondu
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Limited communication from seller after purchase (read none save for confirmation email). Items take weeks to arrive. Credit for designs as they look good. Cheap materials. Item is not as described.... Voir plus
L'entreprise a répondu
Delivery : I assumed the products would be in Australia because if the sites name so was surprised when the attacking number came from overseas. However the delivery was surprisingly quick. S... Voir plus
L'entreprise a répondu
I suspect fake reviews below. Items ship from overseas. Takes weeks to arrive to a month. Terrible communication. Broken tracking. Still yet to receive after 3 weeks for me. Really consider your pur... Voir plus
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À propos de l'entreprise
Coordonnées de contact
2,7
Bas
27 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Jacket arrived with a dodgy zipper
Jacket arrived with a dodgy zipper. Sent them pics on WhatsApp and they expressed posted a replacement straight away. Threw in a discount code for next time too. Top notch service!
12 septembre 2024
Réponse de techwear-australia.com
Jake, really glad we could sort the zipper quickly and that the replacement landed well. That is exactly the standard we hold ourselves to. Thanks for sharing the experience.
The Techwear Australia Support Team
Techwear Newbie Impressed
First time trying techwear and these guys nailed it. Fits true to size, premium feel to everything, and looks exactly like the website photos. Getting heaps of comments about the design when I'm out in Melbourne.
7 janvier 2024
Avis spontané
Réponse de techwear-australia.com
Bertin, first time and already getting comments on the design. That is what we are here for. Welcome to the collective.
The Techwear Australia Support Team
Birthday Gift Success
Got a techwear jacket for my mate's birthday from these guys. The support team helped sort out sizing over messenger - legends! Delivery to Perth took about 4 days, way faster than expected. Quality's worth the dollarydoos for sure.
12 janvier 2024
Réponse de techwear-australia.com
Dylan, four days to Perth and the sizing sorted over messenger. Really glad it all came together in time. Thanks for the kind words.
The Techwear Australia Support Team
ABSOLUTE rubbish!
ABSOLUTE rubbish!! Items poorly made, low quality and just basically shocking quality. Item wouldn't fit, they have completely ghosted me, I've sent 13 emails without 1 reply.
Never again. DO NOT PURCHASE FROM THIS COMPANY
1 novembre 2024
Avis spontané
Réponse de techwear-australia.com
We are truly sorry. Thirteen emails without a single reply is completely unacceptable and we take full responsibility for that failure. Our support inbox and response process has been rebuilt since your order. If your issue is still unresolved, please contact us at contact@techwear-australia.com and we will personally handle it.
The Techwear Australia Support Team
SCAM SHOP
SCAM SHOP
Went completely silent after taking responsibility for sending the wrong items, won't give a refund, won't send the correct items
26 novembre 2024
Avis spontané
Réponse de techwear-australia.com
We are sorry for this experience. Going silent after acknowledging an error on our end is not something we can defend and we understand the frustration completely. Our support process has changed significantly since this happened. Please contact us at contact@techwear-australia.com with your order number so we can close this out properly.
The Techwear Australia Support Team
Misleading website, difficult returns
I thought I was buying from an Australian company given they have a registered address here. Turns out they're based overseas. This makes returns and exchanges very difficult since you have to send your stuff back to China (at your own expense). I feel misled by their website which made me think I was shopping locally, and even said "free & easy returns". Their support is polite but incompetent. The clothes themselves are fine but they don't fit me well and I can't return them to an Aussie address. Next time I'll just head to AliExpress to get the same experience more cheaply.
Update: the reply to this review makes it sound like I lied about being asked to return the item to China. At the time of my purchase in 2024 I was asked to send the return to Lingdong Industrial Park in Guangzhou. I don't know the returns process now in 2026.
24 septembre 2024
Avis spontané
Réponse de techwear-australia.com
Martine, we understand why this felt misleading and that is fair feedback. Our returns process does not require customers to ship back to China. We have a returns portal and a local hub that handles this. We are sorry the experience did not reflect that and we are working on making our logistics setup clearer on the website.
The Techwear Australia Support Team
Fake products, site controls reviews
Beware as they make fake copies, that is extremely different to advertised products to the ones you will receive.
Playing spot the difference is insane how many massive differences there is.
Reply:
8 months later you reply here on trust pilot asking for details when I gave you countless spot the difference photos that were so bad a kid could point them out.
You then told me no returns to the point where I had to get my bank involved.
Mate, you are a complete scam site that has stolen someone elses idea/photos and tried to pass them off as your own.
If you're going to copy someone else product and charge an insane price, all you have to do is look at your own photos and actually try to perfectly replicate, instead of being lazy with a cheap knock off hahahahaha
Then I reported all your sites to google as fraudulent. Your location is fake, your products are fake, your reply is fake, your whole company is a fake scam.
Find something better to do with your life instead of scamming people.
4 septembre 2024
Avis spontané
Réponse de techwear-australia.com
We take product accuracy seriously and this kind of feedback goes straight to our sourcing team. If the item you received looked significantly different to the product listing, we would like to investigate. Please contact us at contact@techwear-australia.com with your order number and photos so we can look into this properly.
The Techwear Australia Support Team
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