I researched this product before purchasing as it isn't an impulse buy. The delivery time was a bit longer than expected, but it was communicated clearly after ordering, thank you Kim. The product is... Voir plus
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I was hesitatant about purchasing this product as some of the reviews mention delays. This coupled with the site saying there would be a 2 week delivery period. It took slightly longer however I didn'... Voir plus
There was very poor communication about the shipping timeline, with repeated alerts about delays, but nothing concrete or actually meaningful in them. While they would reply to my emails, the resp... Voir plus
I've had several orders through this company and each time there has been crazy ridiculous idiots with the shipping. The support team responds in a very untimely fashion if at all when you reach out f... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
tend's Direct Vibration Therapy will help alleviate joint & tendon pain.
Coordonnées de contact
Royaume-Uni
- tend.global
3,4
Moyen
82 avis
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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TEND. the best therapeutic tool in the market!
I’ve been using Tend products for nearly 3 years now and can confidently say it is one of the best therapeutic tools in the market. It’s unique focal vibration makes it a valuable tool for both the professional therapist and as a means to help with niggles and injuries at home. They have a range of products to suit all needs and are very open to suggestions for improving and expanding their range. The company is really good to deal with and I have never had anything but a positive experience from their products or customer service.
7 novembre 2025
Avis spontané
Réponse de Tend
Hi Tim,
Thank you so much for taking the time to share this wonderful feedback. We’re so glad to hear that Tend has become such a valuable part of your toolkit, both in your professional practice and for use at home. It means a lot to know you’ve had consistently positive experiences with our products and team. We truly appreciate your continued support and your suggestions, they help us keep improving and developing new solutions that make a real difference.
The product I waited a decade for!!
The product I waited a decade for!!
I’m a physiotherapist and educator with 20years industry experience
If you are a human looking to self manage pain this top of my list of things to own
iPhone level build quality in a genuinely unique device offering a far more gentle and targeted form of vibration therapy
More gentle than big massage guns but. Often more potent as you can use tend literally anywhere it hurts Brillant around painful joints and tendons as well as typical sore muscle spots l. Also fantastic of area to sore to treat with standard massage guns etc.
Loved by my team of therapists. Most bought item in clinic by patients for home use. And my personal favourite way to treat my own sore bits.
Do it you won’t regret it
8 novembre 2024
Avis spontané
Réponse de Tend
Hi Paul,
Thank you so much for sharing this amazing feedback! It means a great deal to hear that Tend has become such a trusted tool in your clinical practice and personal care. We really appreciate your insights as a physiotherapist and educator, it’s fantastic to know the design, quality, and gentler approach to vibration therapy are making a real impact for both you and your patients. This is exactly what we had in mind when we designed the products.
Tend Team
If at first you don't succeed, try again...
Updated review March 2026 - First the rough part: I had initially placed an order for a Tend Deep in August of 2025 and waited 2 months for an order that never actually shipped out. I emailed customer support 4 times from October 2nd - October 17th to find out where my order was, and each time they told me they would escalate my issue and contact their shipping & logistics and get back to me on order status and each time several days would go by and customer support never responded. I finally had to request a refund because the order didn't ever ship out.
Now to the better part: I started seeing ads for Tend on my social media in February 2026, and I decided to try one more time to order a Tend Deep. This time when I placed the order, it shipped out and was at my door in a week. So it seems like they finally got their logistics center working properly and are getting product out quickly and effectively. The Tend Deep was recommended by my physical therapist for chronic neck and shoulder tension and it works SO good. I'm glad that I tried one more time with the order because it's just that good of a product. So really 5 stars for the Tend Deep and 1 star taken away due to the previous issue with the first order.
20 octobre 2025
Avis spontané
Réponse de Tend
Hi JH,
Thank you for your review, this has been escalated and the distribution team will get in contact with you soon.
Tend Team
Absolutely awful customer service can…
Absolutely awful customer service can not even respond to an email with a half decent answer, been waiting for my Item for over a month now, supposedly arrived in Australia on the 28th Sept, 28 days after the order was placed we are now the 11/10/25 have asked if they are walking it across the country or sent it via Kangaroo, response Courier hasn't update the system well maybe speak to them to get a real answer, wanted the item for summer not winter.
11 octobre 2025
Avis spontané
Réponse de Tend
HI Baily,
Thank you for your honest review. Unfortunately shipping to Australia has been challenging in certain instances. The distribution team will be in contact with you to have this resolved.
Tend Team
10 days plus and no product or reply
I ordered this product on September 15. I got the order confirmation email. And nothing since. I emailed them at least a half a dozen times with no response. They send you to a Shop app to track your order and there’s nothing there other than the order receipt. gotta be the worst customer experience I’ve ever seen in my life. I would definitely stay away.
15 septembre 2025
Avis spontané
Réponse de Tend
Hi Dave, thank you for your feedback. We are sorry this was your experience. Our team did reply to each of your emails, though it seems our responses unfortunately didn’t reach you, regardless of the delivery receipts indicated it was delivered. To avoid further frustration, we’ve cancelled your order and issued a full refund. If you’d like to give us another try, please visit our website.
Thank you
Tend Team
Do not purchase anything from this unprofessional company
Very unprofessional company I purchased the Tend Focus device but this did not help my condition as advertised so I returned it weeks ago under the 90 day guarantee, I’ve chased my refund up many times but keep getting told everytime by Kim Moll that it has been processed which it obviously hasn’t and I just keep getting fobbed off, so I have now had to raise a dispute with my credit card company to obtain my money back.
10 juillet 2025
Avis spontané
Réponse de Tend
Dear Gary!
Thanks for taking the time to share your review, I believe the refund was finally processed by the team via PayPal. Wishing you all the best.
Tend Team
Fantastic Device and Great Results
Have been using this product now for a few months on my clients and myself and the results im seeing with muscles and knots relaxing, pain and tension easing and how good the clients feel after i remove the devices and this is only after 15-30 seconds of work with the device. I use the tend focus but i will definitely be adding tend deep and glide attachments to my toolkit very soon. And offerings for professional is great.
2 avril 2024
Réponse de Tend
Dear James,
Thank you so much for your wonderful review! We're thrilled to hear that our product has been making such a positive impact on both you and your clients. It's fantastic to know that you're seeing results with muscle relaxation, pain relief, and overall client satisfaction in such a short amount of time. This right here is why we developed this product and also why we are so proud of it. We strive to offer a range of professional-grade tools to meet all your therapeutic needs.
Your feedback is greatly appreciated, and we're here to support you in any way we can. Thank you for being a valued customer and for sharing your experience!
Tend Team
I just recently received my Tend
I just recently received my Tend, and so far I can feel a difference in the areas I’ve used it. Great tool, and can’t wait to implement it in my practice.
My cats love watching me using the ultrasonic vibrations. I’d like to think it compares with the healing benefits of their purring vibrations.
17 mars 2024
Réponse de Tend
Hi Beatriz,
Thank you for taking the time to share your experience with the Tend device! We're thrilled to hear that you're already noticing a positive difference in the areas you've used it. It's fantastic to know that you find it to be a great tool and that you're excited to incorporate it into your practice.
Love that your cats are getting in on the action too!
Game changer
My massage therapist used the Tend device on me during my session and it was an absolute game changer. It not only felt good but made my aches and pains feel much better to the point that I do not have them any longer. I love how small this device is as it makes it easy to carry and travel with. Thank you for creating such an impactful device to help with relief.
13 mars 2024
Réponse de Tend
Hi Angela,
Thank you for sharing your positive experience with the Tend device during your massage session! It's rewarding for us to know that Tend was a game changer, providing both immediate relief and longer-term benefits for your aches and pains as this is what we aim for.
Also, allowing access to relief wherever you go is one of our key goals!
Thank you for allowing us to be a part of your journey. If you ever have any questions or need further assistance, feel free to reach out.
Had to pay extra custom yes
Had to pay extra custom
Proove payment
Delivery very poor
Not sure if received already thx klaus
7 mars 2024
Réponse de Tend
Hi Klaus,
Thank you for sharing your feedback with us.
We apologize for any inconvenience you experienced regarding customs charges. While we strive to provide transparency about additional fees associated with international shipping on our website, we understand that it can still be frustrating. Your feedback is valuable to us as we continuously work to improve our services.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.
My tool did not work after 2 uses
My tool did not work after 2 uses. I contacted the company to have the item replaced or returned, and the correspondence went cold and they still have not answered my emails after a week to figure out the next step.
19 février 2024
Réponse de Tend
Dear Misty,
Please accept my apologies for the inconvenience and your experience, however, a returns label was shared with you on Saturday (9 March) but it appears you have not received the e-mails from our office. Please may I ask you to reach out to our office at hello@tend.global with your contact details to get this resolved.
Delivered quickly
Delivered quickly. Only the shipping costs to the Netherlands are pricey!
Snel geleverd, alleen de verzendkosten zijn erg prijzig!
26 février 2024
Réponse de Tend
Hi Ted,
Thank you for taking the time to leave us a review! We appreciate your feedback. We understand your concerns regarding the shipping costs to the Netherlands. Rest assured, we are actively working on finding a more cost-effective solution for our customers in your region. Your satisfaction is important to us, and we're committed to providing the best possible service. If you have any further questions or feedback, please don't hesitate to reach out to us. Thank you for your support!
Clínica de fisioterapia región ciénega de Jalisco, México.
Nuestra clínica necesitaba un toque único, TEND. Ah salvado el dolor de mis pacientes de una forma única y la mejoría ah Sido la adecuada.
5 février 2024
Réponse de Tend
Hola Peek & Muuk,
Nos emociona escuchar que TEND ha tenido un impacto único y positivo en el alivio del dolor de tus pacientes en nuestra clínica. Tu retroalimentación significa mucho para nosotros y refuerza nuestro compromiso de brindar atención excepcional. Si tienes algún comentario adicional o si hay algo más que podamos hacer para mejorar tu experiencia, no dudes en hacérnoslo saber. Agradecemos tu apoyo y esperamos seguir sirviéndote a ti y a tus pacientes.
Saludos cordiales.
Cool Product
Great customer service. Product is very intuitive but could be a bit stronger. Our larger and stronger athletes do not feel it as much as they could, but do report it tends to help.
17 février 2024
Avis spontané
Réponse de Tend
Hi Anthony,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you've had a positive experience with our customer service team.
We appreciate your insights regarding the strength of our product. Understanding that different users have varying preferences and needs, we continuously strive to improve our offerings to better serve our customers. Your comments regarding the experience of larger and stronger athletes are valuable to us, and we will certainly take them into consideration as we work towards enhancing our product's effectiveness.
We're glad to hear that despite this, your athletes have found some benefit from using our product. If there's anything further we can do to enhance your experience or address any concerns, please don't hesitate to reach out to us directly.
Thank you once again for your feedback and for choosing our product. We look forward to continuing to serve you and your athletes.
Réponse de Tend
Hi Bobby,
Thank you for your review of our product. We're happy to hear that you found it innovative and effective. We're particularly pleased that you appreciate the versatility of the product and its various use case options.
Your feedback motivates us to continue pushing the boundaries of innovation and delivering products that make a difference. If you have any further comments or suggestions, we'd love to hear them.
Réponse de Tend
Thank you for taking the time to provide feedback on your experience with our product.
We're sorry to hear that our product didn't meet your expectations in terms of strength. We understand how important it is for our customers to receive products that align with their expectations, and we sincerely apologize for any disappointment this may have caused.
We continuously strive to improve and provide the best possible experience for our customers, and your feedback plays a crucial role in this process. While we regret that our product fell short of your expectations in terms of strength, we appreciate you bringing this to our attention.
It's worth noting that we have received positive feedback from many other customers regarding the strength and performance of our product. However, we understand that each individual's preferences and needs may vary, and we are committed to taking your feedback into consideration as we work towards enhancing our product offerings.
Thank you again for sharing your feedback with us. We value your input and are committed to using it to improve our products and services.
Its got cool levels of vibrations but I…
Its got cool levels of vibrations but I don’t think it really does much as far as tension release for me or my customers
26 janvier 2024
Réponse de Tend
Thank you for taking the time to share your feedback with us. We appreciate your honesty and perspective on our product.
We're glad to hear that you find the vibration levels of our product to be appealing. However, we're sorry to learn that it didn't quite meet your expectations in terms of tension release, both for yourself and your customers.
We understand that each individual's preferences and needs may vary, and we value all feedback as it helps us continuously improve. While it's disappointing to hear that our product didn't provide the desired tension release for you, we're encouraged by the positive responses we've received from many of our customers.
We're committed to delivering products that meet the diverse needs of our customers, and we'll certainly take your feedback into consideration as we strive to enhance our offerings.
If you have any further comments or suggestions, please feel free to reach out to us directly. Your input is invaluable to us, and we're always eager to listen and improve.
Excellent!
I compete internationally in judo and had picked up a couple of injuries prior to competing. I used Tend to treat shoulder pain from an old injure aggravated by recent training.
I’ve also been using it for a new knee injury, it’s less harsh than a traditional massage gun and gives relief to the injury site. I would recommend!
4 novembre 2023
Avis spontané
Réponse de Tend
Hi Caroline
Thank you for keeping us updated, we are happy to hear the feedback and glad our product is making a difference.
Fast delivery
Fast delivery. Fantastic tool for sports massage. Allows you to switch from hands to use tool when needed and back to hands. Very well made. With thought of how to hold in hand while in use. I'm not a great lover of tools. I love to feel with my hands. But this has enhanced my work. Love it.
18 octobre 2023
Réponse de Tend
Dear Jane,
Thank you very much for your feedback, glad to hear you are enjoying the product. Keep up the good work and do not hesitate to contact us if you have any questions or suggestions.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I can't express enough how impressed I am with this handheld vibration massager company. Their massagers have been a game-changer for me when it comes to soft tissue relief, and their quick delivery exceeded all my expectations.
From the moment I placed my order, the process was seamless and hassle-free. The website was user-friendly, and the product selection was fantastic. I found the perfect massager for my needs, and the ordering process was a breeze. The true magic happened when the package arrived in record time. I couldn't believe how quickly it was at my doorstep.
Now, onto the star of the show – their handheld vibration massager. The moment I turned it on, I felt the powerful yet soothing vibrations work their way on my sore muscles. The different intensity levels allowed me to customise my massage experience, providing just the right amount of pressure to relieve tension in my muscles. The ergonomically designed handle made it easy to reach all those hard-to-get areas, and the massager's durability assured me that it's a product built to last. The battery life is impressive, so I don't have to worry about recharging it constantly.
5 octobre 2023
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