Terra Nova Equipment Avis 

Material and build quality of the product: 5 stars
Communication by Terra Nova: 5 stars
Delivery time: 2 stars (but it was clearly communicated the delivery will take time due to back order)

Promptly sent well packaged no flaws spot on!

Tent is amazing. Good quality, well made and stood up to ferocious winds! Plus got it in a sale - bargain!

Helm compact 1

Footprint was easy to order, for my tent model, good quality item. Communication was great from the off. Lead times stated were acceptable however the item arrived 2 weeks earlier than first thought. Tracking was spot on with alerts right up to delivery by DPD. Spot on Terra Nova, no wonder I have several of your tents. Top job well done.

TN had a good deal going on a tent i was after. It was delivered quickly. I've put it up and it's great but not tested it in the great outdoors yet.

Great piece of kit and really great service - thank you.

Absolutely great pair of gloves

Excellent service and product quality
I also own a Voyager which is excellent and when I damaged it (totally my own fault) one again great customer service and repair quality.

Nice little bag.
The straps seem overly long even when bag is full so there is a need to do a lot of tying to tidy them up .
Could do with Velcro to fit round seat post.
All that said great little bag for the money.

I ordered the Helm Compact 1 tent on the Monday, opting for the free postage, I think Terra Nova were busy that week and by Friday it still hadn’t arrived so I rang their customer services, and quick chat with a great guy soon explained that I would have it by Saturday morning but as I wanted to use it that day I asked if I could drive down to them and collect it myself.
The answer was yes, so a quick drive to Chesterfield and I met the same guy who I’d spoken to earlier, 2 minutes later I was heading back up the M1 with my new tent and footprint.
I used the tent on the Saturday night, it rained and was windy, the tent was easy to erect and no leaks anywhere, the ventilation was brilliant, hardly any condensation on the inside of the flysheet, as a bikepacking tent I would recommend this tent, it’s easy to erect, small enough to be discreet but spacious enough to accommodate everything apart from my bike.
Great tent 10 out of 10 from me.

There apparent llightweight compact tent was neither lighweight or compact and this caused me to be unable to attend a camping holiday i booked and paid for!!! not only that when i asked to return it and complained i recieved no reply!!!

Excellent service , quality product, delivered quickly.

I have a Laser competition tent that has only been used twice over a 4 year period. The second time it rained for roughly 4 hours, not particularly heavy. But within 2 hours my tent was satuarated and dripping though onto my sleeping bag. Whilst the tent is oldish it had barely been used, and I was shocked it was so unproofed, on just its second use.
I then contacted customer services asking for advice. Sending in pictures explaining how it was coming straight through the tent fabric, and that in my experience it certainly wasn't just condenstion.
Only to be replied to rather bluntly, without an apology for my experience or disappointment. Also that it was apparently just condensation! I'm firm in the belief that it is not condensation, however if it is that is a serious flaw in the design of the tent, some condesation is expected, but to soak me head to toe is not. Luckily my sleeping also of the same age actaully did stand up to its label and manufacturers quality and kept me dry!
Very disappointed with the proofing of the tent material and as such wouldn't recommend Terra-Nova tents.

Terra Nova cannot be beaten on customer service or quality of products. I have had to contact them twice recently, once for a replacement part and the second time for a query regarding a new purchase. Both times they have far exceeded all expectations I had. It doesn't matter if it's regarding a product that I purchased 8years ago or a product I'm buying next week, they could not be more helpful. I strongly recommend Terra Nova and their equipment. My Laser tent in particular has faced harsh conditions and has not once let me down.

I needed a replacement pole for my laser compact tent and terra nova dealt with my queries and order very professionally and speedily.

Provided what was necessary at the right time and right price.

Great piece of 4 season kit. Been after something to use in the Autumn/Winter Months up on the Peak District & Highlands. Already own a Terra Nova Laser Competition 2 that I use Spring/Summer.

When ordering they said in an email that it would be a delay in me receiving the tent. There wasn't. It took two days. Excellent. I love the tent - Pioneer 2.

I like the bag, and at the £20 price I stole it. I would prefer Velcro straps on the seatpost fixings. The buckle straps are very long and hard to get really tight. I’ve not tested in the rain yet.

I purchased a Southern Cross 2 tent a while back and it's an amazing tent. I've used it in harsh conditions and it held up great. It's very easy to pitch and it looks cool thanks to the external poles. I've recommended Terra Nova to my friends and they're currently deciding which tent to buy.

Staff were polite throughout though there was absolutely zero understanding, assistance or attempt thereof to deal with with my request. Next day delivery was purchased at a cost exceeding £5 though the product did not arrive for over 5 days from confirmation.

Product quality: high as expected