Terra Nova is one of the best specialist outdoor companies on the web. I’ve had no problems at all with them. I’ve recently purchased three items — a tent, a chair and a pair of gaiters — and the q... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Tent arrived really quickly with good communication throughout. It is so light, and pitched very easily - seems really good quality.
Wild Country Hoolie 3 ETC with footprint. 4 nights in Western Lake District with rain for 3 days, strong wind and rain for the last night. negatives - water dripping in from the 4 front door tie b... Voir plus
Really good experience! First time using this company. Ordered a bargain priced fleece sleeping bag liner for daughter’s DofE but realised I’d accidentally input wrong house number so emailed customer... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Terra Nova Equipment Ltd. is a British designer and manufacturer of award winning outdoor equipment. Brands include Terra Nova, Wild Country and Extremities.
Coordonnées de contact
Hubaco House, S45 9FR, Chesterfield, Royaume-Uni
- 01773 833300
- salesoffice@terra-nova.co.uk
- terra-nova.co.uk
4,3
Excellent
305 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent all round service
Excellent all round customer service. Super fast delivery. Great tent.
9 mars 2023
Replacement poles
I ordered some replacement poles. They arrived when Terra Nova said they would.
21 février 2023
First impression
The ordering process was simple and efficient and my order was delivered by my favourite logistics company so five stars for TN so far. I’ve not had chance to try the product out yet but initial peek suggests it’s well made.
20 février 2023
Réponse de Terra Nova Equipment
Hi Ian,
Thanks for taking the time to leave us a review! We're so pleased you're happy with the service we provided.
Kind regards,
Terra Nova Equipment
Always a pleasure dealing with Terra…
Always a pleasure dealing with Terra Nova, great service, friendly, and super fast delivery. Thank you
1 février 2023
Réponse de Terra Nova Equipment
Hi Gordon,
Thanks so much for taking the time to leave us such a great review! We'll be sure to pass on your comments to the team.
Kind regards,
Terra Nova Equipment
Quick Delivery
31 janvier 2023
I bought their Voyager 2 tent at a…
I bought their Voyager 2 tent at a large discount. The tent itself is well known and has a deserved great reputation. Delivery was free and it arrived on time as expected.
29 janvier 2023
Réponse de Terra Nova Equipment
Hi John,
Thank you for leaving us a great review!
We hope you love your new tent.
Kind regards,
Terra Nova Team
Excellent company to deal with
The offer at Terra Nova was the cheapest for the equipment we purchased. The purchase process was very easy online, delivery was arranged very quickly and despatched without delay. The delivery was without fault, it came in a couple of days and with no fuss
12 janvier 2023
Réponse de Terra Nova Equipment
Hi Angela,
Thank you for taking the time to leave us such a great review.
We're so pleased you're happy with our service.
Kind regards,
Terra Nova Team
Great guys to deal with
Great guys to deal with, a great company with top notch service. Quick delivery is always good. Thanks guys 👍
23 novembre 2022
Réponse de Terra Nova Equipment
Hi John,
Thank you for taking the time to leave us such a great review! We really appreciate your kind words.
Kind regards,
Terra Nova Equipment Team
I had to get a replacement footprint…
I had to get a replacement footprint for my helm 1 compact. I needed it fast, plus I live in the U.S. and you guys turned it around very quickly! Excellent customer service!
22 novembre 2022
Réponse de Terra Nova Equipment
Hi Timothy,
Thank you for taking the time to leave us such a great review! We really appreciate your kind words and have passed them on to the customer service team.
Kind regards,
Terra Nova Equipment Team
Perfect fit for my tent
1 décembre 2022
I have been following you on Facebook…
I have been following you on Facebook for years and finally decided to get a tent for my great granddaughter Sylvia who is 2
She loves it
26 novembre 2022
Réponse de Terra Nova Equipment
Hi Bonnie,
Thank you so much for such a great review. Lovely to hear that your follow on Facebook turned you into a customer!
Kind regards,
Terra Nova Equipment Team
Terra Nova Hoolie 2 ETC
Terra Nova Hoolie 2 ETC - one of the poles snapped while the tent was just sitting without nobody even touching it. Only three times used. Broke the tent as well. Impossible to fix - replacemet pole delivered to Finland is half the price of the new tent. Now the tent is useless
25 juin 2022
Avis spontané
Réponse de Terra Nova Equipment
Hi Timo,
Thank you for taking the time to leave us a review.
Please accept our apologies for the issues you have had with your tent. If your tent is within our 2-year pole guarantee warranty we will replace your pole for free.
If you want to get in touch, we can help resolve this for you.
Kind regards,
Terra Nova Equipment Team
Delivered swiftly
1 novembre 2022
Selling products they don't have.
Disgusting service.
Advertising products as in stock, when clearly they are not.
Having to wait weeks for products to be dispatched is NOT ACCEPTABLE‼️
Gobi from customer services was very friendly and understanding however another woman was downright rude.
I wish I hadn't ordered from Terranova, a mistake I will not be repeating.
8 novembre 2022
Réponse de Terra Nova Equipment
Hi Alan,
Please accept our sincere apologies for this.
We have stock in a bonded warehouse and the system we use to move products into our main warehouse is currently down. We're doing all we can to fix the issue to get your tent sent to you asap.
We appreciate that this is a huge inconvenience to you, but this has not happened before and therefore has been difficult to fix.
Please accept our apologies if you feel our customer service was not up to standard, we'll be sure to look into this further.
Kind regards,
Terra Nova Team.
Ordered a Helm 1 compact on a sunday…
Ordered a Helm 1 compact on a sunday night and it arrived the following friday. A big thank you for the speedy dispatch as I was going camping the following day. Customer service was efficient & polite.
The tent held up well and the build quality is very good. Overall I'm one happy customer and will be returning for future purchases
11 novembre 2022
Réponse de Terra Nova Equipment
Hi Scott,
Thank you for taking the time to leave us such a glowing review - we really appreciate your kind words!
Kind regards,
Terra Nova Team
First class British company
Every aspect of Terra Novas customer service has been spot on. Communication, delivery, packaging and the products are some of the best on the market!
27 octobre 2022
Réponse de Terra Nova Equipment
Hi Anthony,
Thank you for taking the time to leave us such a fantastic review - we really appreciate your kind words and will be sure to pass your comments on to the team.
Kind regards,
Terra Nova Team
Great customer service.
8 novembre 2022
High quality equipment (stakes for helm…
High quality equipment (stakes for helm 1 footprint). The delivery was made 2 days earlier and with good communication by Terra Nova.
7 novembre 2022
Issues with order shipment - but great customer service
Though I am completely happy with my purchase, my order did take almost a week to be delivered. I had anticipated dispatch notification within 2 working days but had yet to receive this after the 4th day following the order.
When I contacted Terra Nova’s service team, they promptly came back to me to apologise and escalated to their warehouse team - I received my product the very next day.
Thank you to Sam Norton (Customer Care Manager), who helped to resolve this quickly for me.
5 novembre 2022
Réponse de Terra Nova Equipment
Hi Scott,
Apologies for the issues you had with our delivery time, we try to dispatch all orders as soon as possible but sometimes issues can arise.
We're pleased you had great customer service from our team, and we've passed on your comments.
Kind regards,
Terra Nova Equipment Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.