Terra Nova Equipment Avis 

Service was outstanding fast delivery, tent is amazing will last me for years

Bought an item from Terra Nova through mountain warehouse. The item never arrived and Terra Nova and mountain warehouse have both refused to refund. Avoid them.

Luckily I bought the item on credit so I'll be able to report this to the bank as fraudulent and hopefully get refunded that way.

The site state next day delivery and thus misleading. To clarify, they 'aim' to dispatch orders within 48 hours of receipt. They ship it to DPD’s next-day delivery service. DPD then can take up to 3 days to deliver. So in summery if you buy an item < £50 you pay premium rate for delivery that falls way beyond what is stated

I received brilliant advice direct from Terra Nova as I was tirelessly researching my new tent. I bought the perfect one for me (4 season, high quality, great value).
Very very happy with service and tent.

Ordered a footprint for my Terra Nova Laser tent, which was on sale at half price. Item was shipped very quickly and arrived within a couple of days. Thank youz

Had a small issue with new Laser As on recent trip to lake district. On return I contacted the sales team and they were absolutely fantastic cannot fault the service. By far the best service I have ever experienced.

The package arrived as planned, no problems with the service point option and the packaging.
Having ordered it from Europe I was not aware of the amount of douane fees, my bad, although a warning/an estimate from the site would have been nice to make it clear.

Had a wonderful experience with you guys, extremely helpful and couldn’t do enough to help, i asked for a very prompt delivery because i was on the last minute checking kit as usual 🤦🏻‍♂️ ‘ i will learn ‘ I promise. Despatched the same day and arrived the next, super super efficient.

I had an issue with a pole on my recently purchased Southern Cross 1, which I bought from Terra Nova as a factory second. I was worried the'second' status might affect the guarantee, but I emailed with photos and Gopinath in the customer service team replaced the pole without hesitation. Got my new pole in a couple of days, in time for for my next trip! I've had six Terra Nova/Wild Country tents over the years and they have all been fantastic. I've used other brands and only a Macpac tent I had came close in quality. Top tip -avoid Nordisk like the plague! They look great on paper, but are like a paper bag on the hill! :)

First time buying a tent from Terra Nova. After some initial advice from Gopinath, I recently bought a Quasar. I had some minor issues with inner fly, but after calling customer service and a brief email exchange, everything was resolved to my satisfaction. Gopinath was polite, professional and extremely helpful. I was really impressed with how quickly my query was resolved and I'd definitely recommend Terra Nova to anyone looking for high quality products and excellent customer service. Well done!

Website stock was inaccurate - bought tent that was not in stock. Found out a few days later after emailing for update. Customer service since that point has been really good.

Quick & easy ordering process with a fast delivery. 5 stars.

I have placed my order on 24th January (Friday) in evening.
On 30th January (Thursday), DHL took the package.
Today morning (4th February, Tuesday) I got the tent (Terra Nova Laser Compact 2).
Really excellent service.

I have the old version of the Zephyros 2 which has been fantastic for years. Just bought a Coshee Micro and emailed to ask about the guy lines - had a reply from Gopinath within the hour with all the information needed. Many thanks!

Quality rucksack, at a good price.
Very well packaged and fast delivery!

Excellent follow up of my inquiry about products properties advanced informations.
Very detailed answer showing a high care brought in the information and suggestion given.

Exactly what I ordered, the correct size, delivered quickly.

The tent arrived in less than 2 days - very efficient service