Terra Nova is one of the best specialist outdoor companies on the web. I’ve had no problems at all with them. I’ve recently purchased three items — a tent, a chair and a pair of gaiters — and the q... Voir plus
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Lisez les avis des autres
Tent arrived really quickly with good communication throughout. It is so light, and pitched very easily - seems really good quality.
Wild Country Hoolie 3 ETC with footprint. 4 nights in Western Lake District with rain for 3 days, strong wind and rain for the last night. negatives - water dripping in from the 4 front door tie b... Voir plus
Really good experience! First time using this company. Ordered a bargain priced fleece sleeping bag liner for daughter’s DofE but realised I’d accidentally input wrong house number so emailed customer... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Terra Nova Equipment Ltd. is a British designer and manufacturer of award winning outdoor equipment. Brands include Terra Nova, Wild Country and Extremities.
Coordonnées de contact
Hubaco House, S45 9FR, Chesterfield, Royaume-Uni
- 01773 833300
- salesoffice@terra-nova.co.uk
- terra-nova.co.uk
4,3
Excellent
305 avis
Demande des avis aux clients
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A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The best tents ever
Recently bought my second terra nova tent, based on the outstanding quality and usability and ‘bombproof’ nature of our Ultra Quasar (now has decades of use). And the Laser Compact 1 is the same. One wee query to customer services replied to inside the hour (wanted to check something re pitching) which made my life even easier.
Pitched in minutes, easily (just as well when it’s subzero) in the middle of the night, and inside and protected in no time.
Terra Nova tents meet my two criteria outside simple stuff like pack ability and usability and then some
1. Easy to put up (in inclement conditions)
2. Can handle anything the weather (or I) throw at them.
2 octobre 2024
Avis spontané
Prompt& efficient On-Line Service from…
Prompt& efficient On-Line Service from Terra Nova.
21 septembre 2024
I’ve got a wild country terra nova trispace 3 man tent
I’ve got a , wild country, terra nova trispace , one of the best tents I’ve ever brought 👍
Plenty of space, waterproof, easy setup
Lightweight
I’ve had it a very long time.
Never ever let me down!!
👍🙏
23 septembre 2024
Avis spontané
Réponse de Terra Nova Equipment
Hi Chris,
Thank you so much for leaving such a great review! We're thrilled you're happy with your Trispace tent and that it's been a reliable shelter for many years!
Wishing you many more years of happy camping.
Kind regards,
Terra Nova Team
Great service
Great service. Quality nonsense kit. Delivery is always reliable to. Can't really fault them.
22 août 2024
Réponse de Terra Nova Equipment
Hi Brain,
We really appreciate you taking the time to leave us a positive review! We're so pleased our products and customer service meet your expectations.
Kind regards,
Terra Nova Team
Great products and great customer…
Great products and great customer services Always helpful. UK based company that really delivers.My second expedition tent.
22 août 2024
Réponse de Terra Nova Equipment
Hi,
Thank you for taking the time to leave us a positive review, we're thrilled our products and customer service live up to your expectations!
Wishing you many years of happy camping!
Kind regards,
Terra Nova Team
Réponse de Terra Nova Equipment
Hi Malcolm,
Thank you for taking the time to leave us a positive review, we're very pleased our customer service lived up to your expectations!
Kind regards,
Terra Nova Team
Isn't waterproofing !
The waterproofing of the floor is very poor, I have to dry my mattress every morning.A 3000 mm tent is more better than terra nova tent.
19 août 2024
Avis spontané
Réponse de Terra Nova Equipment
Hi Maxime,
Thank you for taking the time to leave us a review.
This certainly doesn't sound normal, we use high-quality materials for our groundsheets and they are tested to high standards.
We'd like to look into this for you, please get in touch with our customer service team for us to rectify.
Kind regards,
Terra Nova Team.
Absolutely outstanding customer service
Gopinath was absolutely outstanding in helping me with my issue. I am currently cycling Australia and had an issue with my tent. Gopinath went above and beyond to find me a solution for my problem to enable no interruptions during my trip. In all honesty this has been the best service I have ever received from any company. I can't rate the service from Terra Nova any more highly and has put me in a position where I wouldn't think twice when the time comes in buying another tent from Terra Nova due to help/ support given in this case. If your looking for a great product and absolutely outstanding customer care/ service this is the company. Thanks for everything Gopinath.
14 août 2024
Avis spontané
Réponse de Terra Nova Equipment
Hi Thomas,
Thank you so much for such a glowing review.
We're so pleased we could resolve your issue and that you were happy with the service you received from Gopinath.
We'll be sure to pass on your wonderful comments!
Kind regards,
Terra Nova Team
Excellent customer service
I had an issue with a product which was handled for me by Gopi in customer service. He was extremely polite, courteous and helpful. My issue was quickly resolved to my 100% satisfaction.
Very impressive speed of response and respect of my needs. Well done!
9 août 2024
Avis spontané
Réponse de Terra Nova Equipment
Hi Stuart,
Thank you so much for taking the time to leave us a review.
We're so pleased we could resolve your issue and that you were happy with the service you received from Gopinath.
We'll be sure to pass on your wonderful comments!
Kind regards,
Terra Nova Team
Good customer service
I recently purchased the Pioneer Two, it's an excellent tent but sadly I had a small issue with the inner however their customer service was excellent and they have sent out a replacement. The whole process took about 10 days between me sending the inner back for inspection and them sending me a replacement inner. The only reason it's not a 5 star is because of the issue in the first place but they took care of it so I'm happy to recommend Terra Nova as a company.
9 août 2024
Avis spontané
Réponse de Terra Nova Equipment
Hi Liam,
Thank you for taking the time to leave us a review.
We really appreciate your kind comments and are pleased you're happy with the service you received.
Kind regards,
Terra Nova Team
A quality brand
I have been aware of the brand for many years and know of it’s quality.Also I watch a lot of YouTube (Paul Messner and Andy Beavers,they both have trusted your tents too.
27 juillet 2024
I bought the pioneer 2 in 2023
I bought the pioneer 2 in 2023. I was happy with the quality of the material used on the fly and inner, but after using it a couple of times in good condition I noticed that the red pole had a profound bend in it. I contacted terra nova, and was asked to send some pictures, was then told “ the poles where supposed to take on the shape of the tent” ehh. Re contacted, and was told if I sent them to terra nova that they would have a look. Can’t be bothered, pole still does the job, but not sure about terra nova’s own new poles
21 mars 2024
Avis spontané
Réponse de Terra Nova Equipment
Hi,
Thank you for taking the time to leave us a review.
We can confirm that all poles will naturally take the shape of the tent over time, this is completely normal.
If you ever do have an issue with your poles, we offer a no-quibble guarantee and we will replace your poles free of charge within 2 years of purchase.
Kind regards,
Terra Nova Equipment
Unreliable shipping dates
Unreliable shipping dates. I waited during weeks to receive the ordered material. Missing proactive information. I only got information about production delays (delayed twice) after actively asking to the customer service.
26 mai 2024
Réponse de Terra Nova Equipment
Hi Marc,
Thank you for taking the time to leave us a review.
We apologise that you have faced an issue with your online purchase, this is not the service we strive to achieve.
We will take on board your feedback and make necessary changes to prevent it from happening again.
Kind regards,
Terra Nova Equipment
Ordered new pegs for my Helm Compact 2…
Ordered new pegs for my Helm Compact 2 tent and they were with me within 36 hours of ordering. Quality product with customer service to match. Tick all round
23 juin 2024
Excellent company with outstanding…
Excellent company with outstanding tents the thing I’m struggling on is how to set my footprint up on my TN pioneer compact 2 tent email with instructions would be gratefully appreciated
23 janvier 2024
Good gear,fast service.
Bought a Pioneer 2 tent from Terra-nova, the tent arrived quickly and is of good quality, really pleased.
27 mai 2024
Very professional
Tent is great quality,
The communication with Terra Nova was good, they kept me well informed about my order. The order was shipped quickly.
Very professional.
27 mai 2024
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