Poor and rude communication and service. I got recommended by my GP to use this service as part of a fertility exploration. I opted to pay for the home testing kit myself due to a stressful experience... Voir plus
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I would not be paying this close attention to detail had the test process not been paid for. The results came in (eventually) but much later than advertised. The test kit was dispatched quickly but to... Voir plus
L'entreprise a répondu
Paid £20 extra for faster service. Ordered on Monday, got kit on Tuesday. Posted back Tuesday at post office (prepaid 24 HR). They received it Wednesday. Got messages saying received and sent to lab.... Voir plus
Ordered a test on a Thursday . Paid £20 extra for quick processing , Kit arrived Monday sent the kit back tuesday by special delivery ( £6) confirmation they received my kit on weds .No results by F... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Personal diagnostic tests for a range of STIs such as Chlamydia, straight to your door.
Coordonnées de contact
Royaume-Uni
- test.me
2,8
Moyen
86 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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This service was discreet
This service was discreet, fast and informative during the whole
Process! It was so efficient and professional.
9 août 2021
Avis spontané
My vaginal swab test was perfect but…
My vaginal swab test was perfect but apparently my blood tests could not be tested... I paid £90 and I am really upset that I don't get what I paid for. I really wanted the blood tests that's why I paid the extra. Disappointed wound not recommended
2 août 2021
Avis spontané
Réponse de Test.me
Hi Kat,
I am very sorry to hear your blood results weren't able to be tested. Sometimes we can't test samples that have taken a while to reach us (particularly when the weather has been so warm). If you send us an email, we'll look into this right away and get a new test kit sent out. Just send your name and reference number to info@test.me.
Best wishes,
Kate
Results say there was a problem now…
Results say there was a problem now order a new kit. Its a money scam. The results were replied to two days later. So the reply below is not justified answer. So I'd like another test ir a refund
31 juillet 2021
Avis spontané
Réponse de Test.me
Hi,
I am very sorry to hear about this experience. If you send us an email, we'll look into this right away and get a new test kit sent out. Please send your name and reference number to info@test.me.
Best wishes,
Kate
Great Service
Great packaging, clear instructions, fast results. Really impressed! And one of the best prices in the market for complete testing.
5 juillet 2021
Avis spontané
I paid for the full range of tests and…
I paid for the full range of tests and followed the instructions. When I tried to get my results, I was told 4 of the results could not be tested because by the time it arrived back to their lab they said the blood sample was not viable. I am guessing therefore that returning by post is not suitable for this type of sample. So why make me pay in full when actually this will never work.
18 juin 2021
Avis spontané
Réponse de Test.me
Hi Louise,
We are very sorry about this experience. I have looked in to this and agree that you shouldn't have to pay for a new test. Our blood tests are very reliable, but occasionally delays in the post mean that samples are too old and cannot be tested by our lab. In this case, we should have offered you a retest at no charge. If you send us an email, I'll get a new kit in the post to you right away. Just send your name and reference number to info@test.me.
Best wishes,
Kate
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