testcard.com Avis

•

1,8

Fabricant de technologies médicales

Écrire un avis Visiter le site web

Écrire un avis

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

Fabricant de technologies médicales

Écrit par l'entreprise

It’s our mission to make at-home health testing more accessible across the world. We currently offer a UTI test which can be purchased via our website and apps and will be delivered safely and securely in days.

Coordonnées de contact

1,8

Bas

16 avis

5 étoiles

4 étoiles

3 étoiles

2 étoiles

1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les gens ont aussi consulté

Vena Cava

www.venacava.co.uk

2.9

(44)

Proactive Cleaners Ltd.

proactivecleaners.co.uk

3.8

(2)

Patient Billing Ltd

patientbilling.co.uk

4.2

(69)

Zeussleeps

zeussleeps.com

3.8

(184)

Prestige Washrooms

prestigewashrooms.co.uk

3.9

(18)

Pills4sleep

pills4sleep.is

(6)

Dentaleader

dentaleader.com

3.8

(92)

Rezure Health

rezure.co.uk

4.3

(22)

1,8

Tous les avis

(16)

11 avis reçus au cours des 12 derniers mois

Écrire un avis

Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

11 juin 2026

Tried app

Tried app, not compatible even after trying suggested fixes. What a waste.

11 juin 2026

Avis spontané

Réponse de testcard.com

11 juin 2026

Hello,

I’m really sorry to hear that your phone isn’t compatible with our app yet.

TestCard is a regulated medical device which relies on the phone camera to provide an accurate result. Because most phone models have different camera types, we need to test them all individually before they can become approved - this process can take some time, but we have a dedicated App team who are working hard to release as many new phone models as possible.

In the meantime, here is our full compatibility list: https://www.testcard.com/supported-devices - if you have access to any of these devices, you'll still be able to take the test. Otherwise, I'd recommend that you contact the retailer you purchased from, and they will be able to look into a full refund for you. As I don't have access to third party systems, we won't be able to process that.

I can keep you notified when our app updates with your device, if you would like this, please contact support@testcard.com and I will add your email to our database.

Please let me know if you have any questions regarding this.

Take care,
Team TestCard

28 mai 2026

App isn't compatible with many devices

App isn't compatible with many devices. I didnt realise using the app was the only way to read the test- they won't even tell you how to do it manually which should be possible given it's simple colour comparison that the app is doing.
Total waste of money on a test I can't even use because they gatekeep the results

27 mai 2026

Avis spontané

Réponse de testcard.com

28 mai 2026

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

20 mai 2026

Absolutely does not work

Absolutely does not work. The phone camera does not work that up close so both tests didn’t work it wasn’t able to read it. Pretty much a scam.

20 mai 2026

Avis spontané

Réponse de testcard.com

20 mai 2026

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

8 mai 2026

waste of money. dont buy

not even worth 1 star waste of money would not accept my phone number or 2 others i tried attempted to do manually no way it will line up complete waste of money !!!

8 mai 2026

Avis spontané

Réponse de testcard.com

11 mai 2026

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

2 avr. 2026

Much too complicated.

Much too complicated.
Needs to be friendly user

2 avril 2026

Avis spontané

Réponse de testcard.com

3 avr. 2026

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

16 févr. 2026

Terrible app

Terrible app. Only supported by pixel phones more than 3 years old. New phones not supported. Stay away if you have a new phone. Feels like a scam to be honest

16 février 2026

Avis spontané

Réponse de testcard.com

23 févr. 2026

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

7 janv. 2026

overly complicated nonsense and did not…

overly complicated nonsense and did not work - straight in bin.

7 janvier 2026

Avis spontané

Réponse de testcard.com

7 janv. 2026

Hello,
Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.
Many thanks, Team TestCard

2 janv. 2026

If I could rate 0 I would

If I could rate 0 I would. Spent £12.99 on 2 tests and neither of them worked. I drove a 24 mile round trip to get these on New Years Day - I deserve to be refunded

1 janvier 2026

Avis spontané

Réponse de testcard.com

5 janv. 2026

Hello,
Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.
Many thanks, Team TestCard

20 oct. 2025

Needs a special mobile phone

I opened the packet to get instructions, only to find there are none. On the back of the packet it says download their app, but when I tried I got a message saying my phone is not supported. Tried with my boyfriend's phone which is a different model - same result. Both our phones are Samsung and fairly modern. Now cannot use this and cannot return it.

12 octobre 2025

Avis spontané

Réponse de testcard.com

20 oct. 2025

I am sorry to hear that you are unable to use our app, here is our full compatibility list: https://www.testcard.com/supported-devices If you have access to any of these devices, you'll still be able to take the test. There are step-by-step instructions within.

If you need any further support please reach out to us: support@testcard.com

18 août 2025

Testcard for uti purchased

Testcard for uti purchased. My phone is a Samsung galaxy s21. Tried to get the app but said my phone was incompatible, although their website said it was.
Waste of money

15 août 2025

Avis spontané

Réponse de testcard.com

19 août 2025

Hello,
Thank you for submitting a Supported Devices Enquiry.
I can confirm that we are currently fully compatible with the Samsung Galaxy S21. You should be able to download the app and take your test as instructed.
You can find the app using the link for your device below:
Android - https://play.google.com/store/apps/details?id=com.testcard.android.selftest.prod
If you are based in the UK, but have your Apple App Store or Google Play Store set to a non-UK country, you will have to revert to a UK App/Google Play Store before you will be able to download and use the TestCard App. If you need any assistance with this please let me know.
You can find a full list of our compatible devices here: https://www.testcard.com/supported-devices
If you are still having any issues downloading the app, or difficulties with taking the test, please let me know and I'll be happy to help.
Take care,
Team TestCard

3 août 2025

Rubbish

Rubbish. Impossible to scan test strip. Strip won't line up in test window so continually times out! Don't waste your money on this test kit.

3 août 2025

Avis spontané

Réponse de testcard.com

6 août 2025

Hello,

We're really sorry to hear your having trouble with our app. We'd like to make this right - if you could please reach out to us on support@testcard.com.

Take care,
Sam, Team TestCard

7 juil. 2025

Waste of money

Waste of money, both attempts failed and times out

7 juillet 2025

Avis spontané

Réponse de testcard.com

9 juil. 2025

We're really sorry to hear you're having trouble with the app. We'd like to make this right - if you could reach out to us on support@testcard.com, we will do our best to resolve this for you. Team TestCard.

26 avr. 2025

Absolute joke

Absolute joke. Ordered a test kit online off superdrug only to find they provide an app you HAVE to use which only works on certain phones.

Yeah, read the terms and conditions yada yada yada... why would I think that was ever going to be a thing.

26 avril 2025

Avis spontané

Réponse de testcard.com

28 avr. 2025

Hello,

I'm sorry to hear that.

TestCard is a regulated medical device which relies on the phone camera to provide an accurate result. Because most phone models have different camera types, we need to test them all individually before they can become approved - this process can take some time, but we have a dedicated App team who are working hard to release as many new phone models as possible.

In the meantime, here is our full compatibility list: https://www.testcard.com/supported-devices - if you have access to any of these devices, you'll still be able to take the test. Otherwise, I'd recommend that you contact the retailer you purchased from, and they will be able to look into a full refund for you. As I don't have access to third party systems, I won't be able to process that here.

If you let us know what device it is that you use, we can keep you notified when our app updates with your device. If you would like this, please respond to support@testcard.com.

Take care,
Sam, Team TestCard

19 mars 2025

Tried 2 strips both failed to read then…

Tried 2 strips both failed to read then timed out so such a waste of money. Reverted to the good old litmus paper test. At least I got a result. Can’t recommend these as I’ve just wasted my money.

19 mars 2025

Avis spontané

8 août 2024

Product to be binned sadly

I have tried my phone, my son's phone, my daughter's phone and my tablet and sadly all this product is now fit for is my bin. The product should have a list of phone's compatible on the packaging surely?!

8 août 2024

Avis spontané

Réponse de testcard.com

12 août 2024

Hello,

We are really sorry to hear that our product did not work with the devices you tried, you can see a full list of compatible devices here: https://www.testcard.com/supported-devices or via the QR code on the back of the packaging.

If you have any other queries please do reach out to us at support@testcard.com

29 juil. 2023

No job security

Typical start up company who doesn't have a clue what direction they are going in. Very good at making people redundant, if you want job security this is not the company for you.

26 septembre 2022

Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.