This lock was out of stock on many other sites so I was extremely pleased to find it was available at TFS. In addition their price was extremely competitive. Although I only selected the standard deli... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Have used this company before and found them extremely efficient. On this occasion the delivery was unfortunately late, due I was told to hold ups on a motorway. However when the driver arrived he was... Voir plus
L'entreprise a répondu
Really pleased with TFS today. My disabled mother now has accessible emersion heater controls downstairs. She is delighted. TFS were polite and friendly, easy to contact, and did an excellent job. No... Voir plus
L'entreprise a répondu
Another fantastic 5-star review for Matt! His service is truly outstanding. I often reach out with little to no knowledge of the products—just a few photos from the team—and Matt immediately knows e... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Fournisseur d'aluminium
- Fournisseur de verrous
- Magasin d'accessoires hardware
- Magasin d'équipement de sécurité
Écrit par l'entreprise
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Écrit par l'entreprise
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Coordonnées de contact
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, Royaume-Uni
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4,8
Excellent
1 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de TFS Direct
Thank you for taking the time to post a review and the feedback. Always happy to help.
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the feedback. We would always welcome any ideas how to make your experience a 5 star one.
Product as described and service and…
Product as described and service and communication was efficient. I do fill the delivery cost for a padded envelope at nearly £10 is way to expensive so not good value for money if purchasing small items!
18 mars 2026
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the feedback. We do understand the frustration when postage comes in at a high cost for a lower value item, but we would always rather be honest about the shipping charges rather than inflate product pricing. Unfortunately, the standard charge for DPD tracked means that we need to cover cost with our delivery. We have trialled a number of alternatives that have resulted in lost or damaged products, so while the cost may seem high, we felt that safely delivering the product was a priority for us.
Great service from TFS
Great service from TFS! Quick delivery and Vern was really helpful and gave me lots of advice about fitting the fence
Edit, initial service was great however TFS sent us too many fence panels (their error not mine) and we have now been waiting 10 days for them to be collected and refunded. Still no idea when they will be collected!!
Edit: spoke to Greg on 26th March and refund was actioned within a couple of hours, thank you
10 mars 2026
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the feedback. I believe the team have now been in contact to resolve. We always appreciate any feedback and act on it where possible .
amazing service so far
So far we have received amazing service from Aaron and his team. I can’t review the actual delivery and quality of the gates as they are currently in production so the review has been sent to me prematurely.
10 mars 2026
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Great product quickly delivered.
26 février 2026
Réponse de TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Réponse de TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the kind comments.
Perfect product, perfect service
I have had issues with a keypad lock on an exterior gate. I need a keypad for various reasons, but my experience so far has been of a very limited life span, as eventually the weather causes the locks to malfunction. I have just installed it, it seems to do the job perfectly, and I will update the review in a couple of years when I will report on its condition! Excellent delivery
17 février 2026
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the kind words.
Superb customer service, quality gates
Thanks to Aaron for all his help with design, measurements and placing the order for my gate. Thanks to Sonya for rearranging delivery and accommodating my requests. Huge thanks to Baddu, the delivery driver for safely delivering the gate all the way from Stoke on Trent!!! The TFS gates team were professional, helpful and friendly throughout the whole process of ordering my new gate through to delivery. Highly recommend!
5 février 2026
Réponse de TFS Direct
Thank you for taking the time to post such a detailed review. We will ensure this is communicated to all the team. Great to hear you were happy with your TFS experience.
The customer service from Emily was…
The customer service from Emily was exceptional she really helped me get the right lock with the right dimensions . So helpfilul and friendly .
6 février 2026
Avis spontané
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the kind comments. We will ensure this is communicated to Emily and the team. Thank you for your order.
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the kind words.
Paid same day dispatch and still didn't…
Paid same day dispatch and still didn't receive item. As it was purchased for bussines we lost 3 days income. Maybe you need consider to change courier company as in last 3 weeks DPD managed delay our parcels from other wander. Poor service DPD. They give bad reputation to sellers.
Thank you TFS you done the best to resolve this issue. 5* to your company
21 janvier 2026
Réponse de TFS Direct
Thank you for taking the time to post a review. Firstly, we would like to apologise for the issues this has caused you. We take great pride in our customer service, and speed of delivery, so to hear that we were let down by a courier is extremely frustrating. While this is something that was outside of our control, we always take full responsibility for an order until it is in a customers hands, and we fully understand your frustration.
excellent after sales
I had a number of questions about the suitability and fixing of my gate closer. Emily was extremely helpful.
22 janvier 2026
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the honest feedback.
Placing an order was straightforward
Placing an order was straightforward, and the delivery was lightning-fast! Much appreciated.
9 janvier 2026
Avis spontané
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the feedback. Always happy to help.
items well described and support…
items well described and support available for applications. prompt delivery, what more is there to say really.
13 novembre 2025
Avis spontané
Réponse de TFS Direct
Thank you for taking the time to post a review and for the feedback. We are always happy to help.
Spare parts
Matt and other members of staff were very helpful and made my purchase go smoothly as I didn’t have a clue on what was needed, he sent I’ve a link of the part that was needed and the purchase went smoothly.
28 novembre 2025
Avis spontané
Réponse de TFS Direct
Thank you for taking the time to post a review. Great to hear that we were able to help.
The communication was outstanding from…
The communication was outstanding from start to finish. The delivery met all my expectations, and the packaging was superb. The product was just what I wanted. Overall, it was a delightful buying experience, and I am extremely grateful!
5 janvier 2026
Avis spontané
Réponse de TFS Direct
Thank you for taking the time to post a review, and for the kind words. Always happy to help, and thank you for your order .
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