Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered a case around a month and a half ago. The tracking number I was given does not work. I've reached out to customer service 4 separate times, and haven't heard anything back. Now the phone cas... Voir plus

Noté 1 sur 5 étoiles

I’m very disappointed with my experience with Eon. I ordered a 17 Pro Max phone case for £40 and when it arrived it already had small dots/imperfections on the case. For that price, I would e... Voir plus

Noté 3 sur 5 étoiles

My son had airmax head phones for Christmas he loves them . Decided to spend his Christmas money on accessories from this company. And we have been sent nothing and they have not replied to email s... Voir plus

Noté 1 sur 5 étoiles

Ho ordinato un articolo e pagato per la spedizione espressa ben 53$. Dopo 3 giorni mi riferiscono di aver spedito l'ordine. Io attendo e i giorni passano. Sulla pagina del corriere espresso c'è il num... Voir plus


Coordonnées de contact

1,4

Mauvais

TrustScore 1.5 sur 5

42 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 12 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Scam

It’s a scan or at best non functional dropshipper. Took my money and never sent the product. Customer service does not respond.

25 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Good Advertised Scam

It’s just a scam with a good advertisement. I payed and received nothing. Thanks to paypal for going after them and getting my money back cause they ignore and ghost you when u reach out.

16 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Cheap Scam, They harass your bank if you dispute payment.

Ordered a "melt" case for iPhone 14 Pro Max. The product was not shipped for 4 months. I had sent 4 emails over 3 months asking when the product will be sent and then another email attempting to cancel the order. I had to dispute the charge with the bank twice causing me lots of stress. When I surprisingly received the case instead of being a shiny metallic finish like the photos it was a cheap plastic matte material, the case did not even fit my phone, and then the MagSafe ring fell out! It arrived wrapped in plastic like you would expect an item from temu instead of a nicely packaged box. $85 AUD for a cheap $0.80 mass produced item. It is confounding why it took so long to ship in the first place.

8 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Paid and never received anything

Placed an order with them for around $100 waited 10 weeks. Reached out via email, instagram and other channels multiple times with no repsone this company is a complete joke and I will be putting together a lawsuit against them

10 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

SCAM, avoid at all costs!

I placed an order with them three weeks ago and still no progress on my order. It remains in “confirmed” status, even though they advertise fast delivery within two to three business days.
I can understand that delivery might take a while, but three weeks later, the order hasn't even been processed. It's just a joke.
What's more, I've sent three emails and contacted them via their website and Instagram, with no response!
I don't intend to leave it at that.
If I don't receive my order, I plan to take legal action with my lawyers.

11 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

SCAM, DON'T BUY

I ordered a case for my phone, but a month after buying it I still haven’t received any news about the delivery. I didn’t even get an email saying if it was sent. The client service doesn't respond. It really sucks because the design is very cool. I see that I'm not the only one in this situation, so don't buy it.

8 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Scam please don’t spend your money

If I could put -100, I would. Don’t trust this company, I ordered in July. They promise to deliver within 10-15 business days. When the order was 3 weeks overdue, without my shipping status changing, I messaged them. After 3 attempts, I got a generic email saying that there is a delay by another 10 days ( by the way the shipping tracking number is not even working anymore). When the 10days were up, now they no response to any emails, no response on IG messages, they also deleted comments under their posts (and I wasn’t the only one saying ‘respond to emails’, their chat on the website - they are never online, and don’t return to your messages’
I do hope their scammy website gets taken down

19 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

SCAM WEBSITE

I ordered a case from their website on August 1st, but it never shipped.
I contacted them via Instagram and email, but I never received a response.
Don't buy from this site. I can see I'm not the only one who got scammed when I see the comments...

1 août 2025
Avis spontané
Noté 1 sur 5 étoiles

SCAM DONT BUY!!

Bought a case that advertised MagSafe but it doesn’t work. Has never responded to emails or insta dms like advertised so impossible to get a refund

19 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

[True scammers right here]

[True scammers right here]
I should have looked up reviews on trustpilot before I made the purchase but here I am now few months later just regretting my poor decision making of buying from them. Their phone cases cost like 40 bucks each and I bought two thinking they were pretty, and they sent the wrong size (which obviously dont fit) and one without magsafe lol (they advertise them to be magsafe). So as soon as I received these incorrect/faulty products, I took pictures of them and contacted through Instagram and customer service which they do not respond to at all. So rude for sending out wrong products worth 80 dollars and then not even replying back to the consumer when they keep posting feeds and stories on IG big thumbs down. The audacity to gulp 80 bucks that easily for some piece of trash that I cannot even use. I even kept the faulty products for several months thinking they would get back to me someday and I recently threw them out during moving
NEVER BUY FROM THEM I TELL YOU

9 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

ZERO STARS/SCAM

If I could give 0 stars I would, this is a fraudulent company. If you order an item you will never receive it. I have contacted them via email, Instagram, TikTok, etc and never received a response back. They will steal your money and completely ignore you, do not waste your time with this company. I do not know how they still have a running website and social media presence.

3 juin 2025
Avis spontané
Logo de Thateon

Réponse : Thateon

We’re truly sorry for your experience and completely understand your frustration.

We are a small team and have recently been overwhelmed by a spike in order volume, which unfortunately affected our response times. That’s on us.

Please reach out to us again at customerservice@thateon.com with your order number and use the subject line “Trustpilot Review – Urgent” so we can prioritize your case immediately.

We are not here to scam anyone — we genuinely care about every customer and are working hard to resolve issues fairly and quickly.

Thank you for your feedback, and we hope to make this right for you.

— The Eon Team

Noté 1 sur 5 étoiles

I ordered months ago and my order never…

I ordered months ago and my order never arrived. I was recently fortunate enough to dispute the transaction with my bank and received a full refund. But the crazy thing now is that ‘ThatEon’ are disputing my refund even though my purchase never arrived. BEWARE.!! Avoid at all cost.

7 juillet 2025
Avis spontané
Logo de Thateon

Réponse : Thateon

We’re very sorry your order didn’t arrive — that’s never the experience we want for any customer.

Regarding the dispute: our system may automatically contest chargebacks if tracking hasn’t been updated properly or if there's no internal record showing the refund has been finalized.

That said, we never aim to withhold money for orders that genuinely failed to arrive. Please contact us at customerservice@thateon.com with your order number and dispute case reference, and we’ll make sure this is resolved fairly on our end.

We appreciate your patience and are actively working to improve both our logistics and customer support systems.

— The Eon Team

Noté 1 sur 5 étoiles

Plastic Rubbish

Order came in about a month. Expected a metal case that’s somewhat a decent quality. The quality is poor. It’s pure plastic and feels very cheap. Chrome texture gives off toy plastic vibes rather than heavy metal vibes. Total disappointment.

4 juillet 2025
Avis spontané
Logo de Thateon

Réponse : Thateon

We’re sorry to hear that the product didn’t meet your expectations — we understand how disappointing that can be.

While the case isn't made from solid metal, it is designed using a custom-developed hybrid resin-metal shell that’s ultralight and durable, intended to achieve a metallic look without the bulk or weight of real metal.

That said, if the product felt below standard or didn’t align with what you expected, we’d be happy to make it right. Please email us at customerservice@thateon.com with your order number, and we’ll offer a solution that suits you.

We truly appreciate your feedback — it helps us improve.

— The Eon Team

Noté 1 sur 5 étoiles

SCAM

This site is a scam. I ordered over a month ago and haven't received anything in the mail. I messaged them on Instagram, but there was no response... Emailed them and still no answer. I wrote comments on their posts, and they deleted them. Don't waste your money.

1 mai 2025
Avis spontané
Logo de Thateon

Réponse : Thateon

We’re truly sorry for the frustration this has caused, and we understand how upsetting it is not to receive your order on time.

We want to clarify that we are not a scam. We’re a small brand, and unfortunately, we’ve recently been overwhelmed by a high volume of orders and limited team resources — which may have caused delays and missed messages.

We do not delete comments unless they contain offensive or harmful language. If yours was removed in error, we apologize sincerely.

Please contact us again at customerservice@thateon.com with your order number and the subject line "Trustpilot – Urgent", and we’ll personally prioritize your case.

Thank you for bringing this to our attention. We’re working hard to improve and hope to regain your trust.

— The Eon Team

Noté 1 sur 5 étoiles

DONT BUY FAKE METAL CASE

IS A SCAM !!!
No products have been shipped out since I purchased last month.
No response on customer service, email or insta dm
They keep deleting comment on tik tok and instagram
THATEON are copying Chinese local brand

9 juin 2025
Avis spontané
Logo de Thateon

Réponse : Thateon

We're sorry you feel this way and appreciate you taking the time to share your experience.

First and foremost, we want to make it clear: we are not a scam, and we do not copy any brand — all of our designs are original and legally protected.

If your order has not been received, it’s likely delayed due to unforeseen fulfillment issues, and for that we truly apologize. Please contact us at customerservice@thateon.com with your order number and the subject line "Trustpilot – Urgent" so we can resolve this directly with you.

As for social media moderation, we only remove comments that are abusive or misleading. If your comment was deleted in error, we sincerely apologize.

We stand behind our brand and are actively improving both our shipping process and customer service response time.

— The Eon Team

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