The Hearing Care Partnership - Eastbourne Avis 15

Rebecca made me feel at ease and was very kind throughout the assessment. My hearing was instantly better after treatment

Had a problem with blocked ears and was very concerned. I was looked after by Rebecca. She was so caring and explained everything. I had to have a second visit and again looked after. Caring and professional.

Rebecca Webb at Eastbourne has attended my ear wax removal. I was put at ease and found her manner calming and professional at all times. Highly recommended a credit to your company.

I had a great experience with Rebecca. She was kind and patient and checked in regularly to see if I was ok before during and after the procedure. She explained things thoroughly and I felt very comfortable.

Had my blocked ears syringed at Millhouses branch by Qais Khaliq.
He was very welcoming, friendly and explained every step of the procedure to me, also giving me time to ask any questions.
Very thorough treatment including before and after pics!
Instant relief, suddenly everything sounds like Mozart!!
Very pleased and will certainly return.

Natalie at the Victoria Medical Centre in Eastbourne provided an excellent service explaining what she was doing and carrying out ear wax removal expertly.

Excellent experience - so glad i went. Natalie was very professional & explained everything well. The procedure didn’t hurt at all & has helped enormously.

I am so glad I found this service. Historically, I had gone to the doctor for ear wax removal but found this service providing suction removal of ear wax which is so much better and Celeste who carried out the removal was exceptional in her professionalism - I would highly recommend this service to anyone.

Would highly recommend the hearing care partnership. Celeste has been extremely helpful and is in contact regularly to ensure I am completely happy with my new hearing aids. Was able to do a repair very quickly. Fantastic and friendly service.

I had impressions of my ears taken by Audiologist Celeste De Freitas at Barracloughs Opticians in Eastbourne. She was friendly, thorough and extremely professional, explaining the process and working in a calm, efficient and unhurried way. I whole - heartedly recommend this service.

I saw Celeste De Freitas at Barracloughs Eastbourne for a free hearing test, and removal of wax, and custom made swim plugs.

The overall service was excellent, everything clearly explained, and carried out to a high standard and in an efficient way. I would highly recommend Celeste at Barracloughs Eastbourne.

This examination was excellent and most rewarding. Celeste began by asking about my hearing and matters where it may be especially important such as my pastimes (I forgot to mention my increasing interest in listening to radio recordings and podcasts). She described the steps that the examination would follow and began by inspecting my ears. There was wax that had to be removed and Celeste did that gently and carefully using microsuction. I knew the ears had been well cleaned, not just because of the way they felt, but because Celeste showed me images before and after the cleaning as well as pieces of wax she had removed. She suggested I used a different product for keeping my ears free of excess wax, advice that I have followed. The hearing tests then followed using different sounds at different volumes and recognition of word sounds. It ended with Celeste confirming that my hearing was within normal limits. Later she emailed me a copy of the audiogram to confirm the results. From the outset I found Celeste very approachable and I never felt that I should not ask a question or make a comment. For instance, regarding the hearing tests, I told her that I was conscious that I was tempted to guess some sounds at low volumes; and that when a sound was loud, I would be confident of hearing it when the sound started and indicate my hearing at that point but that when a sound was scarcely audible, I often became aware of the sound only at the point when it stopped: I felt I would be guessing until the sound stopped so I would indicate my hearing at that point. I was reassured when Celine clearly understood what I thought may have been muddled and trivial comments and assured me that the system provided for such possibilities. Throughout the examination Celine showed knowledge and experience both in our conversations and by working in a diligent, methodical way, for me a sign of a professional practitioner. Celeste's attitude and approach gave me complete confidence in the results and left me feeling that the examination had been time well spent.

Thank you to Celeste de Freitas at Eastbourne. My new hearing aids have exceeded all expectations. My visits to the centre were relaxed and informative. Would highly recommend

Extremely satisfied with the thorough examination, explanation and treatment by Celeste.

On 2nd March I attended the Eastbourne surgery of Stephanie Hedicker at Barracloughs. I was extremely impressed in the professional manner in which the various tests were carried out and the thorough explanation given. The advice on my Tinnitus status was explained in language that I could understand and was extremely helpful.

Having not been into a public ‘closed’ environment for over 12 months, I felt Covid secure and comfortable.

Many thanks to Stephanie for her help and understanding. 5 Star service and would highly recommend.