The Hearing Care Partnership - Hereford Avis 18

It has been fantastic working with Tom to arrange a new pair of hearing aids for my grandfather. He has been incredibly helpful and patient throughout the process.

Tom, thank you for all your support! It has truly made a meaningful difference to our family.

The information I received about the hearing aids was honest and easy to understand.
The audiologist explained everything thoroughly and was patient as I learnt how to use the hearing aids. All my questions were answered fully. The hearing aids give great clarity and are very comfortable to wear. I'm no longer struggling to hear what is being said and this makes life more enjoyable.

Tom, the audiologists pleasant approach. Knowledge, understanding ,professionalism. It is rare these days to encounter all of these attributes from one individual. Well done!

A wonderful audiologist Tom Lewis in Hereford. Patient. Thorough. Kind. Very clear explanations. Wonderful.

Tom Lewis, Audiologist at the Hereford branch, conducted a comprehensive series of tests on my hearing. Tom has friendly, personable and reassuring manner. His professional knowledge and understanding are of the highest order, he is caring, encourages dialogue and is a great communicator.
I found the whole experience enjoyable, informative and very reassuring and I am happy to recommend Tom without hesitation - thanks Tom for an excellent experience!

Tom Lewis was very friendly and encouraging. He adapted to my need to stand as much as possible due to a bad hip

He explained all the tests clearly in advance and explained the outcomes

Very easy to chat with him and he made it an enjoyable and relaxed experience

One of my hearing aids stopped working. I called the local HCP office and was told there was no system for urgent appointments and the next routine appointment was at least a month away. I tried your contact telephone line and a very helpful lady understood my problem and said she would get the local audiologist to contact me asap. Nothing happened. This experience was repeated when I tried your chat room. I therefore contacted the local clinic and insisted I was given an urgent appointment. The audiologist was new and very helpful, agreed the aid was not working and sent both my aids for service/repair. All this time I was using inadequate, old aids. I heard nothing for 10 days when to my surprise the aids were returned to my home by courier for which I am very grateful. This episode was a significant inconvenience. There needs to be a responsive system for such urgent problems.

Rosa the lady who I saw at Hereford was very patient and understood my hearing loss which is quite complex- have been wearing hearing aids for 20 years .So have had a lot of experience with various audiologist
Roas was by far the best that I have come across.

I had an appointment with Marcus. Throughout the entire consultation he explained everything in detail to me. I felt totally reassured as I knew exactly what was happening.The procedure was done in a calm manner by Marcus and I couldn’t have asked for more.

Had an appointment with Marcus at BBR Hereford, suffering with blocked ears for 2 weeks. He was very friendly, professional, explained everything and made me feel at ease. After the wax was removed, which was painless, could hear again, amazing. Would highly recommend. Thank you Marcus.

Friendly and professional staff, quick and simple wax removal, and they explained all the procedures and things very well.

If I need to clear out my ears again I'll certainly come back!

Marcus is amazing -he made me feel very relaxed and explained everything in detail. I would highly recommend Marcus - thank you 🙏

Marcus was very welcoming, briefed me in and explained his approach. I fly a lot and like most business people now spend hours using AirPods on zoom calls so my hearing was blocked/not good. He sorted my problem and now I am back in play !

The BBR Optomery partnership made it easy for me to make an Appointment..and Marcus who l saw was exceptional he really was
he explained everything to me and made my appointment very comfortable..with a positive outcome 'removing the Wax from my ear'..if l have any problems in the future 🤞l will not l will not hesitate to use them again.. thank Marcus..

Marcus was very pleasant, efficient and explained the procedure clearly. It was carried out with quiet efficiency. He gave good advice on aftercare. I highly recommend him.

I went in excately on my appointment time, no waiting. Marcus at Hereford was extremely efficient, thorough and put me at ease explaining and showing me everything at every stage and what to expect. Marcus customer care and personality was excellent throughout the procedure and very professional. I would highly recommend this procedure with Marcus.

Clean and professional environment. Discussed the various options to resolve my issue with plain English rather than jargon. Friendly service.

Austin is professional and helpful, and the practice staff are all excellent.