The Brook Avis 

573
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I've had a lot of food from The Brook - theme nights, supper clubs, freezer food - and aside from a couple of dishes which weren't to my taste, it's been amazing. These guys know how to deliver flavou... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A delicious dinner! The portions were just right and the tastes were suitably ‘fishy’: the ‘scallops’ and the battered ‘tofish’ were full of flavour while the crab pate was utterly scrumptious. Blac... Voir plus

Noté 5 sur 5 étoiles

Favourite dining experience so far!! We are now on our 5th experience and the sea lovers special was simply superb! The charcoal sourdough and smoked seaweed butter I want with every meal! My meat eat... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Pros Tasty varied and interesting dishes. Excellent delivery and communication. Cons For 1 meal, generous portion but a bit expensive. For 2 meals it would be good value but the portions ar... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Restaurant végétalien
  2. Fabricant de produits surgelés
  3. Restaurant végétarien

Informations provenant de diverses sources externes

The Brook is an independent venue in Wallington, Surrey, housing a vegan restaurant, cocktail bar, recording studio and events space. Our focus is on bringing people together to share creations, discover new things and have some good old-fashioned fun...


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

573 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,2

Tous les avis

(573)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazingly tasty food

Amazingly tasty food. It is just fantastic, I have no idea how they do it. I am the last person to use any kind of ready meal but these are something else. They are made by absolutely the best vegan chefs to an amazing standard. So much thought has gone into them and the whole process of getting them to you. The packaging is very well designed and executed and along with decent couriers means the food arrives in top top condition even on the warmest of days.
Cannot recommend enough!

12 août 2022
Noté 5 sur 5 étoiles

Food was fantastic

Food was fantastic. Really great quality and flavours. Too much for the two of us for one sitting. Next time we will split it over two meals

10 août 2022
Noté 5 sur 5 étoiles

Will definitely order again

I've tried a couple of the tasting menus but this is the first time I've ordered the freezer food. I've only tried a couple of the dishes but they have been lovely - the satay skewers and the Tuscan stew are my favourite so far, my son had the mac and cheese and said it was yummy (he's tried quite a few from other places). I have found the choice of meals offered by The Brook far more interesting than those offered by other plant based food suppliers. Will definitely order again.

10 août 2022
Noté 5 sur 5 étoiles

Excellent product

I recently ordered a meal for two from The Brook and it was absolutely delicious. Everything arrived in perfect condition, instructions were easy and simple to follow and at a great price too. It is great to have amazing vegan food available for delivery, highly recommend

9 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Love the tofish!

Great vegan frozen meals for when you can’t face cooking! My favourites are the tofish bites and the San Francisco seafood stew, they taste delicious!

8 août 2022
Noté 5 sur 5 étoiles

Tasty and authentic flavours.

Received my order on time and very well packaged.
The Seoul Food order was very tasty and authentic. I love the flavours of all the different sauces. It was a great treat.

8 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Tasty and straightforward

Easy ordering, delivery fine, dishes were lovely and great to have the option of microwave or oven depending on time, will be ordering again.

8 août 2022
Noté 2 sur 5 étoiles

2 stars

No stars: Food arrived fully thawed. But you gain two stars for having refunded without fuss. Now please reply to the perfectly reasonable question I asked you this morning.

5 août 2022
Logo de The Brook

Réponse de The Brook

Hi Charles, thank you for your review. As discussed on email, we are very sorry about the items defrosting and were happy to refund you the full value. We have also discussed ways we could ensure this doesn't happen again. Please be assured however, it is rare that we have a defrost issue.

I'm sorry this was your experience, and hope you would be willing to give us another chance.

Kind Regards

Team Brook

Noté 5 sur 5 étoiles

Brilliant small business

The people at the Brook really care about their business and work hard to give a wonderful customer experience. The food is first class, so much so we have a regular delivery. Any problems are quickly attended to. Cannot rate them high enough.

4 août 2022
Noté 5 sur 5 étoiles

Worth the treat!

The food was delivered when it said it would be, the food was all packaged nicely and the instructions were clear. The food was delicious and the different flavours were wonderful. Will use The Brook again!

4 août 2022
Noté 3 sur 5 étoiles

I have had a few great meals from the…

I have had a few great meals from the Brook but the last tbh was average. It was quite fiddly having to cook a number of things at once and it only tasted average. For the cost, I wouldn’t have it again.

3 août 2022
Logo de The Brook

Réponse de The Brook

Hi David, Thank you for your repeat orders but so sorry we disappointed you this time. Please do contact us at pantry@the-brook.co.uk to see if we can help you further.
Thanks
Team Brook

Noté 5 sur 5 étoiles

Fabulous Mumbai Night

Fabulous Mumbai Night - every mouthful was a real treat, the flavours and spices were perfect, and the cocktail was dreamy, thank you. This is the second time we've ordered and we will be back, great value for money, delicious.

3 août 2022

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