The Brook Avis 

573
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I've had a lot of food from The Brook - theme nights, supper clubs, freezer food - and aside from a couple of dishes which weren't to my taste, it's been amazing. These guys know how to deliver flavou... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A delicious dinner! The portions were just right and the tastes were suitably ‘fishy’: the ‘scallops’ and the battered ‘tofish’ were full of flavour while the crab pate was utterly scrumptious. Blac... Voir plus

Noté 5 sur 5 étoiles

Favourite dining experience so far!! We are now on our 5th experience and the sea lovers special was simply superb! The charcoal sourdough and smoked seaweed butter I want with every meal! My meat eat... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Pros Tasty varied and interesting dishes. Excellent delivery and communication. Cons For 1 meal, generous portion but a bit expensive. For 2 meals it would be good value but the portions ar... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Restaurant végétalien
  2. Fabricant de produits surgelés
  3. Restaurant végétarien

Informations provenant de diverses sources externes

The Brook is an independent venue in Wallington, Surrey, housing a vegan restaurant, cocktail bar, recording studio and events space. Our focus is on bringing people together to share creations, discover new things and have some good old-fashioned fun...


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

573 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(573)

0 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Better alternatives exist.

* This is for the frozen meals delivery, not the restaurant *
Delicious food.
Small portions.
Everything I ordered required that I add rice or bread myself.
Plastic film on meals is difficult & messy to remove after cooking.

18 juillet 2022
Logo de The Brook

Réponse de The Brook

Dear Dylan, thank you so much for taking the time to review us. All feedback is valuable to us. We're thrilled you thought the food was delicious! This is our no1 priority after all.

We're constantly reviewing portions and packaging based on customer feedback, so will take your comments onboard, and as always, see how we can improve.

All the best

Team Brook

Noté 5 sur 5 étoiles

Great service and food from the Brook.

Really efficient and friendly service from the Brook and delivery went smoothly. I've tried one of the meals so far and it was delicious. Looking forward to the rest.

17 juillet 2022
Logo de The Brook

Réponse de The Brook

Dear Jenny, what a great review! We're glad you enjoyed everything and can't wait to have you dine with us again.

Team Brook

Noté 4 sur 5 étoiles

Dining Experience - Tasty varied and interesting dishes.

Pros
Tasty varied and interesting dishes.
Excellent delivery and communication.

Cons
For 1 meal, generous portion but a bit expensive.
For 2 meals it would be good value but the portions are not quite big enough.
Too many sauces which tend to mingle together on the plate.

So slightly bigger portions with fewer different sauces and it would be perfect.

17 juillet 2022
Logo de The Brook

Réponse de The Brook

Hi Debby,

Thank you so much for taking the time to review us. We're so pleased you enjoyed the meals and that they were delivered successfully. Regarding the portion size, I will absolutely pass this onto the kitchen to review. With the sauces, sometimes the menu works better if courses are eaten one at a time, like a tasting menu in a restaurant. But we know this isn't always practical (and it can be too tempting to wait to eat!) so will take this onboard too.

Thank you again

Team Brook

Noté 5 sur 5 étoiles

Restaurant quality food that is both…

Restaurant quality food that is both unique in taste and creativity. Uses dpd to ensure safe delivery. Sea food lovers menu was amazing.

16 juillet 2022
Logo de The Brook

Réponse de The Brook

Thank you for such a lovely review. I'm thrilled you enjoyed your meal!

If there is anything else we can do for you, please let us know.

Team Brook

Noté 5 sur 5 étoiles

An incredible vegan dining experience

What a wonderful experience!
The ordering process was brilliantly simple. I got the Tofish & Chips / 'Chicken' Chasseur box.

Delivery was great, DPD dropped the box off early in the morning in a safe and secure place so I could retrieve it without disrupting my morning which I really appreciated. Everything was well packaged and in perfect condition on arrival.

The portions for the tofish were pretty big, split between 2 there were more chips than we needed, but everything was so brilliantly prepared and the instructions to finish cooking/reheating worked perfectly. Taste wise, I would happily eat that every Friday forever, some of the best tofish I've had.

There was a small issue with the 'Chicken' Chasseur, only 1 portion was packed, but Trisha and the customer service team were so proactive in letting me know the situation and dealing with it that it was such a minor inconvenience that it didn't diminish from the dining experience at all. When served with the sides, there was still enough food for 2 good portions, it was so delicious and something I wouldn't have chosen from a menu, so a new experience too.

I'd definitely recommend The Brook's dining experiences and will be getting another, probably more than one, again in the future. It's a bit adventure, a lot delicious.

14 juillet 2022
Logo de The Brook

Réponse de The Brook

What a fantastic review! Thank you so much and glad you enjoyed your experience. Everyone loves the Tofish and thank you for your understanding regarding the Chicken Chasseur. I'm so pleased the portion size was perfect for you as well.

Thank you for coming on the "adventure" with us and hope you dine with us again in the future.

Team Brook

Noté 3 sur 5 étoiles

Small portion size but tasty meals. Unfortunately defrosted

Asked DPD to leave in shed so not in direct sunlight but they didn't. Meals defrosted when I got home unfortunately. As some were still cold have been eating quickly so as not to waste. Meals themselves are tasty, portion sizes on the smaller side.

13 juillet 2022
Logo de The Brook

Réponse de The Brook

Thank you so much for leaving us a review. I'm so sorry DPD didn't leave your meals in your safe place. This is obviously upsetting. We are going to pick up with DPD directly and find out why this happened.

I'm glad you found the meals tasty, but have also passed on your feedback regarding portion size.

I hope you will dine with us again.

Team Brook

Noté 4 sur 5 étoiles

Almost perfect

So far everything would be perfect apart from one meal I didn’t enjoy. My order was delivered within 36 hrs of placing it so very impressed.
I ordered an variety of different meals because it was my first order and I wanted to see what I liked/disliked. Everything is delicious (apart from the fish stew which I couldn’t finish). But it’s not a problem as I can easily adjust my next order.
If I had any real criticism, I would prefer to pay a little extra and have an bigger portion so I could share with my daughter rather than having to order two of the same.
But I am very happy so far and would definitely recommend.

12 juillet 2022
Logo de The Brook

Réponse de The Brook

Hi Julie, thank you so much for taking the time to leave us a review! We always welcome honest feedback.

I'm thrilled you enjoyed almost everything, but I'm sorry the fish stew wasn't to your taste. Thank you for your feedback on the portion size. I have passed this on to the kitchen to have a look at.

If there's anything further we can do for you, please let us know.

Team Brook

Noté 5 sur 5 étoiles

Tofish & Chips / Chicken Chasseur Dining Event

The Tofish and Chips is epic! My pescatarian husband commented that the Tofish was ridiculously close to fish and that he would happily eat the Tofish over real fish any day. The portion sizes on this menu are huge and every single element was perfect - crispy, fluffy chips; flavoursome, flaky Tofish; beautifully seasoned mushy peas; sharp and tangy tartare sauce and fried capers for an extra salty hit. The Tofish is seriously to die for though and I really hope that at some point The Brook release these as freezer fillers because we would have a constant supply in our freezer as they are just so delectable!

The Chicken Chasseur is a lovely light Sunday lunch - beautifully creamy with all too realistic 'chicken' pieces, delicious buttery potatoes and charred tenderstem broccoli. I would recommend getting some crusty bread to mop up all those juices as they are far too good to waste!

A lovely weekend of feasting for two and for £12 per person, per meal for restaurant quality food this is an absolute bargain. I cannot recommend this menu highly enough - book the next one now, you won't regret it!

11 juillet 2022
Avis spontané
Logo de The Brook

Réponse de The Brook

Hi Caroline, thank you for such a fab review! The tofish is always a winner and I've passed your suggestion to the team about adding it to freezer fillers.

Hope you enjoy dining with us again soon!

Team Brook

Noté 5 sur 5 étoiles

The BEST seafood casserole!

I'm really happy with the quality of the meals that the Brook delivers. Excellent value and variety. The BEST seafood casserole! Great flavours across all meals that I've tried so far. Responsive and helpful customer service. Could not recommend more.

7 juillet 2022
Logo de The Brook

Réponse de The Brook

Thank you so much for finding the time to leave us such a great review! We're so glad you enjoyed the "seafood" casserole, it's one of our faves too!

If there's anything further we can do for you, please let us know.

Team Brook

Noté 4 sur 5 étoiles

Some fab meals

I love some of the meals. The Dahl lacked seasoning, I never add salt but had to with this. Otherwise delicious- particularly the tagine.

6 juillet 2022
Logo de The Brook

Réponse de The Brook

Thanks very much Lauren for sharing your feedback.

We are so happy to hear that you love some of the meals. The 'Chicken' Tagine is one of our new ones and very quickly becoming a favourite of many!

We are sorry to hear that the Dahl didn't quite hit the spot for you. I will share your feedback with the kitchen team so they can consider it.

Thanks again and look forward to sharing more of our meals with you!

Noté 5 sur 5 étoiles

Great customer service and delicious…

Great customer service and delicious meals

5 juillet 2022
Logo de The Brook

Réponse de The Brook

Thanks Emily for taking the time to leave us such a fab review we really appreciate it as the team work really hard to ensure our dishes are super tasty and you feel supported on your customer journey with us.

Looking forward to serving you again soon!

Noté 4 sur 5 étoiles

Burgers & tacos

We shared this between three for one meal. Two ate the burgers and I had the tacos. Our guest was a meat-eater who pronounced the burger/fillet very good. Lots of fillings and dips etc. Only comment was that you needed larger sized tacos as these were so small you could hardly get anything in. I had a bag of corn tortilla chips and we all mopped up with those. Very tasty.

4 juillet 2022
Avis spontané
Logo de The Brook

Réponse de The Brook

Thank you Lorraine for taking the time to leave us this very helpful review!

It is always great to hear that we make our meat eating friends happy with our dishes!

The team are on it and have already changed the instructions to include either more tacos or larger ones when we send out tacos again!

Watch this space!

Noté 5 sur 5 étoiles

Burger and tacos

Ordered the burger and tacos dining event. We had the food over two nights and each meal was delicious. Would definitely recommend. My partner is not vegan or vegetarian but he really enjoyed it too.

3 juillet 2022
Logo de The Brook

Réponse de The Brook

Thank you Angela for leaving us this great review!

It is always wonderful to hear that our more flexitarian and even meat eating friends/family enjoy your menus as our aim is to show the world that plant based food is for all - happy to hear your partner agrees!

Noté 5 sur 5 étoiles

I have found all the various meals very…

I have found all the various meals very tasty that I have to decide which one to eat as the are all delicious & extremely healthy

2 juillet 2022
Logo de The Brook

Réponse de The Brook

Thank you Pamela for your amazing review!

We love to hear that our customers are enjoying the variety in the dishes and finding it hard to choose which one to eat!

Noté 5 sur 5 étoiles

Delicious!!

Delicious!!! Loved every meal so far, especially the tofish. The price is very reasonable. Excellent quick meals, will definitely buy again!

1 juillet 2022
Logo de The Brook

Réponse de The Brook

Thanks Kerry for taking the time to leave such a wonderful review!

We are pleased to hear that you find our frozen dishes tasty and that the tofish really hit the spot for you! It is one of our favs too!

Thanks for sharing your feedback and looking forward to sending you some more delicious dishes in the not too distant future!

Team Brook

Noté 5 sur 5 étoiles

Excellent food, as always

Have ordered a number of meals from The Brook now - each of them has been packaged extremely well and delivered on time. The food is always very tasty, and easy to cook too. Wouldn't hesitate to recommend.

29 juin 2022
Logo de The Brook

Réponse de The Brook

Thank you Mrs Berwick for your wonderful review!

We are always so happy to hear when our customers keep coming back for more as the team work hard to ensure that everything we do is extremely delicious, well packed and delivered to you when you want it.

Thanks so much for your recommendation!

Noté 5 sur 5 étoiles

Great food

Great food, perfect size portions, really delicious

27 juin 2022
Logo de The Brook

Réponse de The Brook

Thanks Matthew - so happy to hear that you are enjoying the taste of our meals but also left feeling satisfied!

Noté 5 sur 5 étoiles

Date Nights Couldn’t be Easier

What a fantastic experience! Super easy to follow instructions, everything was packed with flavour and very generous too! In amongst the mmmms and aaaaaahs we found ourselves with very full bellies feeling great! 5/5

27 juin 2022
Avis spontané
Logo de The Brook

Réponse de The Brook

5/5 - we couldn't be happier! Thank you for taking the time to leave us this review!

It is always great to hear that the instructions we provide are easy to follow and that our menus satisfy from both a taste and portion perspective.

Looking forward to serving you another menu in the not too distant future!

Noté 5 sur 5 étoiles

Excellent food and great service...so…

Excellent food and great service...so happy we chose a regular delivery

26 juin 2022
Logo de The Brook

Réponse de The Brook

As are we! Thanks Jane for your wonderful review, it is great to hear that our meals keep you satisfied and hopefully give you back some time to do other things besides cooking!

Noté 5 sur 5 étoiles

My experience

I've now had a few meals from The Brook. As the only vegan in the house I enjoy them twice. :-) I've had excellent experience dealing with The Brook. Including the one time my delivery was damaged in transit. They just simply replaced it the following week.
Looking forward to my next meal next week.

25 juin 2022
Logo de The Brook

Réponse de The Brook

Thank you for your review - it means so much to us to hear that we are keeping you happy through both our food and our service. The team always try their best even when things go slightly wrong in transit!

Happy to hear you are looking forward to your next meal!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus