The Brook Avis 

573
TrustScore 4 sur 5

4,2

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Noté 5 sur 5 étoiles

I've had a lot of food from The Brook - theme nights, supper clubs, freezer food - and aside from a couple of dishes which weren't to my taste, it's been amazing. These guys know how to deliver flavou... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A delicious dinner! The portions were just right and the tastes were suitably ‘fishy’: the ‘scallops’ and the battered ‘tofish’ were full of flavour while the crab pate was utterly scrumptious. Blac... Voir plus

Noté 5 sur 5 étoiles

Favourite dining experience so far!! We are now on our 5th experience and the sea lovers special was simply superb! The charcoal sourdough and smoked seaweed butter I want with every meal! My meat eat... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Pros Tasty varied and interesting dishes. Excellent delivery and communication. Cons For 1 meal, generous portion but a bit expensive. For 2 meals it would be good value but the portions ar... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Restaurant végétalien
  2. Fabricant de produits surgelés
  3. Restaurant végétarien

Informations provenant de diverses sources externes

The Brook is an independent venue in Wallington, Surrey, housing a vegan restaurant, cocktail bar, recording studio and events space. Our focus is on bringing people together to share creations, discover new things and have some good old-fashioned fun...


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

573 avis

5 étoiles
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2 étoiles
1 étoile

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4,2

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(573)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

We love the Brook boxes

We love the Brook boxes. High quality, delicious food, easy to prepare. I'm vegan, husband is omni and we were both very, very happy with the Burgers and Tacos box!

10 mai 2022
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Réponse de The Brook

Woot woot! We are happy to hear that the Burger and Taco box was enjoyed! We love it when our food tingles the taste buds of vegans and omnivores alike! Thanks for taking the time to leave us this review Amelia! We appreciate it!

Noté 5 sur 5 étoiles

Delicious, delightful, delectable!

Have tried a number of different ‘make it yourself’ meal deliveries, and this has to be one of the best. The range of internationally themed cuisines on offer is great, the dishes look and taste amazing, with a pleasing range of textures and flavours, and portions are very generous. Highly recommended.

27 avril 2022
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Réponse de The Brook

Thank you Caroline for taking the time to leave us this fabulous review! We work hard to ensure there is a lot of variety in the menus and frozen dishes we create and are happy to hear you enjoy them.

Thank you for the recommendation and look forward to serving you again soon!

Noté 5 sur 5 étoiles

I can't fault The Brook

I can't fault The Brook. We have had a variety of meals from there including the Sea Lovers Sharing, the Indian menu and the Mexican Feast and they are all utterly delicious.
So quick to prepare and real restaurant-quality food - I can't recommend their dining events enough!

25 avril 2022
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Réponse de The Brook

Thank you Zoe for leaving us such an amazing review. It makes us so happy to have regular customers who keep coming back for more! Thank you for your recommendation - it means the world to us!

Noté 2 sur 5 étoiles

Disappointing

I ordered the easter feast box. We followed the times exactly, but everything was undercooked and under seasoned. Will definitely not order again.

I had ordered the ready meals before and found most of them lacked seasoning, and portions were small.

17 avril 2022
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Réponse de The Brook

Hi Vicki - thanks for taking the time to leave us this review although we are so sorry to hear that the Easter Feast Box was not to your taste.
We have not had any feedback from others regarding cooking times but will make sure the kitchen team test the menu again to make sure our instructions are correct.
In relation to the ready meals - it would be really useful to hear which ones you have tried as feedback is usually very positive on flavours and taste. Please drop us an email at pantry@the-brook.co.uk if you have the time to provide us with more detailed feedback.

Noté 5 sur 5 étoiles

Always a treat!

I ordered a ‘Mumbai Nights’ dinner for my husband’s birthday. The clear instructions included made it easy to prepare and we both very much enjoyed our meal. We have ordered weekend ‘feasts’ a number of times now and the quality of the food has been excellent.

12 avril 2022
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Réponse de The Brook

Hi Elaine - thanks very much for leaving us such a positive review. It is great to hear that you found the instructions easy to follow and that you both enjoyed the meals so much!
Looking forward to serving you again!

Noté 5 sur 5 étoiles

Fantastic food

Fantastic food, easy delivery. Will definitely order again, the 'fish' bites and 'crab' pate were amazing!

4 avril 2022
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Réponse de The Brook

Thank you Kim for taking the time to leave us this fantastic review! We are so pleased to hear that you loved the food, delivery was easy and those two dishes really stood out for you! Hope to serve you up some fabulous food again!

Noté 4 sur 5 étoiles

We've ordered again!

We had a a 7 course with cocktail Vegan Supper Club meal. From ordering to delivery everything was very easy. The food was really good, amazing flavours and extremely good value, cheaper than a takeaway! We have already ordered another :) Would give 4.5 stars but no option to.

Hints: Heating was not as easy as hoped, probably my fault - read the instructions twice. Lot of recyclable plastic pots - would have hoped for more compostables.
Cocktail was yummy but not worth the price.
Overall - We've ordered again!

4 avril 2022
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Réponse de The Brook

Thank you so much for leaving us this great review - 4-4.5 starts....we will take it! Although we will keep on striving....
So pleased to hear that the menu was delicious and you enjoyed all those flavours. We are always pleased to hear when customers find the dishes good value for money and so much better than a takeaway!
Let us know if you have any suggestions on how to make the instructions easier at pantry@the-brook.co.uk. Always interested to hear customers ideas! Looking forward to serving you again soon!

Noté 5 sur 5 étoiles

Delicious

The Sea Lovers Sharing Menu was fantastic and such a nice treat for ourselves. Would highly recommend to anyone who no longer eats fish but misses sea food flavours. Would definitely order from The Brook again.

4 avril 2022
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Réponse de The Brook

Thanks Jennifer for taking the time to leave us this fantastic review! It is always great to hear that one of our very first menus is still winning over Sea Lovers around the UK! Looking forward to serving you up another menu in the not so distant future...we hope!

Noté 5 sur 5 étoiles

This was my first ever dine at home box…

This was my first ever dine at home box and I was not disappointed. Ive already ordered some freezer fillers I was that impressed.

31 mars 2022
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Réponse de The Brook

Amazing! We are so pleased to hear that you enjoyed the supper club menu so much! Many of our frozen meals were inspired by supper club menus like the tuscan fillet stew, satay skewers, and tofish bites so don't miss those! Hope you enjoy!

Noté 5 sur 5 étoiles

Supper club

I really enjoyed the March supper club meal this month - another amazing range of small dishes, the perfect amount for two to share (with some leftover sauces for the next day!) Every one of The Brook's meal events that I've booked has been inspired and delicious. You won't regret it :)

30 mars 2022
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Réponse de The Brook

Yeah Cat - thank you for the wonderful review! The team put a lot of time into creating, crafting and sending out our dishes so makes us feel so happy to hear that they are enjoyed. Great to hear that the portion sizes were right with some leftovers to boot!
Thank you for the fabulous recommendation!

Noté 5 sur 5 étoiles

A real treat

We get the Brook for special occasions.

It's delicious food and we cook it together as a couple which makes the process enjoyable too.

29 mars 2022
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Réponse de The Brook

Love it - thanks Chris! It is always wonderful to hear when couples/families/friends have such a great time together with our menus.
We look forward to celebrating with you again in the future!

Noté 5 sur 5 étoiles

Impressed first-time customer

My husband and I throughly enjoyed the tofish & chips and chicken chasseur double menu this weekend. My husband is always a bit iffy when it comes to plant-based fish products but absolutely not so in this case, it was delicious and very well put together. Every element belonged and enhanced the meal.

The chicken chasseur was equally as impressive. I even ate and enjoyed the courgettes, which I would usually avoid or pick out. I learnt a new and tasty way to cook tenderstem broccoli too, thanks The Brook!

My only *very* slight criticism is that not every element is mentioned on the menu / cooking instructions. I served the (delicious) capers separately and rather awkwardly on the plate; it was only while eating the meal I realised that they should have been added to the tartar sauce (I think?). And having left the chicken chasseur until Sunday evening, I completely forgot about the little sourdough loaf which would have been handy as there was lots of sauce left (my husband used regular bread). Had these items been mentioned on the cooking instructions, e.g. ‘don’t forget to serve with your loaf to mop up every last drop of the delicious sauce’, I wouldn’t have forgotten / incorrectly served them.

Minor criticisms of two very tasty dishes. Hats off to you. We will be back.

22 mars 2022
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Réponse de The Brook

Thank you Nichola for sharing your feedback and always so happy to hear that first time customers are left wanting more!
Thanks for the feedback on the instructions as well - sometimes in our rush to pull things together we forget a menu detail....oops! It is always useful to hear where we could add in more detail. And I like your line around 'mop up every last drop of the delicious sauce.'
Thank you again for taking the time to leave us this review - will share it with the team!

Noté 5 sur 5 étoiles

A wonderful restaurant-at-home vegan…

A wonderful restaurant-at-home vegan fondue experience! Without doubt the most flavoursome vegan "cheese" I've tasted.

Thank you for taking as much care as you obviously do preparing these meals - and for the care given to the choice of packaging.

I look forward to tasting the rest of the menu!

15 mars 2022
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Réponse de The Brook

We love that you love our fondue as much as we do! And to get that feedback on the cheese is amazing as we all know the challenges with Vegan "cheese" flavours!

We do take a lot of time and care in the way we build our menus, prepare and pack them. It is so nice to know that you recognise that!

We look forward to serving you again and thank you so much for taking the time to leave us this review!

Noté 5 sur 5 étoiles

If I could give more than 5 stars I…

If I could give more than 5 stars I would. We have ordered from The Brook a couple of times and have never been disappointed.
This weekend we had the fondue meal and OMG it was amazing and I cant wait to order it again.
The croutons could probably be switched out for asparagus or similar as after scooping out the bread bowl that was plenty for dipping.
I love that this is an option for us to have restaurant quality food in our own home, its fantastic.

14 mars 2022
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Réponse de The Brook

Thank you Carly for your AMAZING review! Over the moon to hear that you enjoyed the fondue so much along with the other menus you have tried.
Good suggestion on the croutons...will share with the team to consider for next time.
We love that you keep on ordering from us and love our food so much! Can't wait for you to try some of our newly launched menus.....they are going to be EPIC!

Noté 5 sur 5 étoiles

Beautiful Burger

Beautiful Burger, wonderful tasty food again. My husband said he preferred the frickles when they were smaller, that's the only negative.

14 mars 2022
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Réponse de The Brook

Thanks Sheridan for the wonderful review!

Pleased to hear that you enjoyed the menu as a returning customer. I will share your feedback on the frickles - the batter is very tasty so can appreciate why he would like smaller frickles to get more crunch!

Noté 5 sur 5 étoiles

Cheesy Fondue

Oh my ! So much food. By the time I had scooped out the sourdough and made extra croutons with the middle there was enough for 4 people +.
I think you could drop the broccoli as lovely as it was, I don't think you need both broccoli and cauliflower. Asparagus would be a phenomenal addition though, but I appreciate it is seasonal. A fabulous treat :)

14 mars 2022
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Réponse de The Brook

Thank you Mrs Haighton for your stunning review! It has made us so happy to hear that you enjoyed the fondue so much!

Great idea on the extra croutons...there is plenty of sourdough to get through! And an interesting suggestion on the broccoli/cauliflower/asparagus idea! One I will most definitely share with the team!

Glad you enjoyed it and look forward to serving you again!

Noté 4 sur 5 étoiles

We received the Fondue Dining Event at…

We received the Fondue Dining Event at 8am on the day it was promised. Delivery is first class!
I am a recent convert to 'The Brooks' food, having been vegan for 2 years it's fantastic to have quality food delivered for a change.
The Fondue is a wonderful idea and for me, it just needs a couple of tweaks to be perfect.
The actual fondue sauce was delivered in a bottle that caused me stress in how to get it all out!!! Can it be delivered in a tub please so I can get every drop?
The pickles etc seemed a bit irrelevant as dipping was the main joy so we needed a bit more sauce. The cauliflower worked brilliantly but the broccoli had a strange burnt flavour? It's a very high carb meal so I wouldn't go for it often: loads of bread over from the main loaf going to the birds. Could have done with less carbs and more sausages or vegetables to dip in.

14 mars 2022
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Réponse de The Brook

First of all, thank you so much for leaving us such a detailed review - we really appreciate all of the constructive feedback.

Super happy to hear that our delivery partner is setting the bar high and providing such a great service and carbon neutral - yippee!!!

I will take your feedback to the team on the bottle - that cheese sauce is to die for and appreciate that you don't want to miss out on a single drop!

And thanks for the feedback on the dippers - we appreciate that not everyone wants to eat all the carbs so we can take that one away as well as the broccoli flavour. It is great to have feedback to help us consider what we do next! Much appreciated and look forward to serving you again!

Noté 4 sur 5 étoiles

Great taste, ready meals are too small!

The food from The Brook is always delicious. We have had a few tasting menus and always enjoyed them, bar maybe one or two dishes that weren't to our personal tastes. We have just ordered the frozen meals, which are very tasty - but I have deducted a star because they are very small! They are meant to serve one person as a main meal but they're more like a starter size.

10 mars 2022
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Réponse de The Brook

Thanks for your amazing review for both our home dining events but also are frozen dishes. It is fab to hear that you enjoyed the flavours of those also.
In terms of portion size they are comparable with other premium brands BUT we are looking at how we can offer different portion sizes so we look after all of our customers needs. Watch this space!

Noté 5 sur 5 étoiles

So good!

So good! We had Korean food and it was amazing. Delivery arrived on time, easy to prepare food, packaging could be recycled and food was amazing.
Highly recommend this and will be doing more myself.

7 mars 2022
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Réponse de The Brook

Thanks Emma for taking the time to leave us such a wonderful review! So happy to hear that the end to end process of ordering from us was so smooth and you thought the menu was amazing! We are looking forward to serving you again soon!

Noté 5 sur 5 étoiles

We had the Mumbai experience as our…

We had the Mumbai experience as our second dining experience with yourselves and as before we thoroughly enjoyed the food and cocktails. It’s a lovely way of spending an evening without the effort of leaving the house. Clear instructions, great variety of food and all really tasty. We will be ordering again!

28 février 2022
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Réponse de The Brook

Thanks Mary for taking the time to leave us this fab review and ordering from us a second time! We are so pleased to hear that our menu and dishes allowed you to have a relaxed and enjoyable time at home...with a cocktail of course! We are very much looking forward to serving you again soon!

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