The AA Cars Avis 

AS acted as mediators and issue was resolved- garage car was purchased from paid for repair and we have car back

This 5 star rating is for Hayley at AA Cars who provided an outstanding mediation service, enabling a full refund for a car with serious quality issues from a dealer with very poor after sales service. Hayley's persistence and regular, clear communication has been very much valued.

I had a bad experience with a car dealer and didnt know where to turn for help.
I contacted the AA and their arbitration service was amazing!
They understood my complaint and were tenacious in taking the garage to task !
Even though it took several months they didn’t give up and kept me informed of progress throughout the process.
Can’t thank them enough, you know who you are Miss GJ, thank you from the bottom of my heart x

Verity has been professional and has kept me informed throughout. She persistently pushed the dealer to respond to her questions and they eventually agreed to pay back the money owed to me. I did not expect the dealer to pay because they had been less than truthful throughout. Had they not agreed to pay, I would still have rated the service Verity provided as 5 stars.

Verity at AA Cars pursued our grievance in an extremely professional manner and updated us regularly if not daily. Verity's work meant that a fair outcome was delivered saving us significant costs and restoring our faith in the motor industry.

Even though I didn’t get the outcome I would have wished for Verity was very good at updating me every morning, which really helped.

The AA cars are backing up scammers and thieves.
AUTO ATLAS located in Leighton Buzard is a scam!
They lie and deceive you.

The AA do not inspect these cars and will not help you in any way when you will purchase a car advertised from these scammers.

Easy and timely

My experience with the mediation team was easy and despite me sending my request over the Christmas period it was dealt with in the promised timeframe. All resolved with the outcome I hoped for. thanks.

Verity Lowe our mediation handler was so helpful, and managed to get a resolution to the issues we were having with MC Motors.
I can recommend Verity 100%!

The advisor made the process so quick and easy for me to get all the information needed and uploaded

I contacted the he AA mediation service when I returned a car I had bought due to various faults. The dealer was being difficult despite my returning the car within the 30 day period agreed.
Hayley the AA mediator over several weeks of patient negotiation was able to secure my refund.

I cannot thank her enough for securing the positive outcome and not have to go through the small claims court process to get the refund.

Honestly blown away by their service.

I was so so worried after being scammed on a car, and the company not returning the full amount of money.

Within a day I was contacted by Victoria Greenwood, who put my mind at ease, and essentially resolved the whole matter independently.

I got the rest of my money back within a week.

Very happy.

My case handler Verity, had a lovely personality, great communication with me and was very knowledgeable. She tried her best, called me almost every day to update on her attempts at contact with Wokingham car centre, although she was unsuccessful, but that wasn't her fault as WCC mostly ignored her emails and calls even hanging up on her in the end. Advised me to take legal action.

Polite, helpful, everything sorted in a very short time. I would recommend the service to everyone. Thank you for getting my money back.

Been trying to cancel my membership for the past week or so. Ended up cancelling my direct debit because they make it so hard to cancel. Chat buttons don’t work but I have already received an email saying my payment method has changed please update it.
Why can’t there just be a simple cancel subscription button

Hayley Mills has been very helpful and supportive with mediating my complaint. She was friendly and professional always replying to emails and phones calls and was chasing the dealer for replies and answers when they didn't respond. My complaint took a long time to resolve because of the dealer but Hayley was always there and without her support I think I would have given up. I can't thank Hayley enough for her help and support and for her perseverance in getting my complaint resolved.

Abi did a great job of designing me a proffesional website to showcase my cars through. She has been in contact through the whole process and always answered any questions. Many thanks for all the help and getting me started!

My Mediation Handler, Verity, was consistently polite and tenacious throughout the mediation process. She kept me informed on an almost daily basis and refused to give in when faced with stalling tactics from third parties. Due to outside influences, the mediation process was protracted and took almost 6 months, but she never gave in and it was finally completed to my satisfaction.

Thank you Grace for sorting the issue I had with a dealer withholding my deposit. Grace was prompt with keeping me updated and very professional. I’m so grateful!