Pleased with the service, just took longer that I expected considering I was told all the parts were in.
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Lisez les avis des autres
One thing I didn't like was the driver who brought my car back inspected the courtesy car before he contacted me so I had not seen or signed his report. Otherwise it was very good.
L'entreprise a répondu
The work to replace a pot hole damaged wheel was dealt with quickly - The staff were proactive and kept me informed. However, this would have been a 5 star review if the tyre replacement hadn't taken... Voir plus
L'entreprise a répondu
Excellent communication throughout - especially from Mike, who was extremely courteous and helpful. When they were unable to give us a courtesy car on the day, they immediately arranged a third-party... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our Mission: Fast, Safe, and Reliable Service – Every Time. We are here to help you get back on the road as quickly and safely as possible. We know how inconvenient it can be, and that’s why we’re dedicated to making the repair process smooth, efficient, and hassle-free. At the heart of our service is a team of passionate, skilled professionals who take pride in their work. Every repair, no matter how big or small, is handled with the utmost care and attention to detail. We’ve earned the trust of our customers over time with our commitment to quality, safety, and a personal touch—values we’ll continue to uphold with you. Our goal is simple: to provide peace of mind during stressful times and repair your vehicle to its pre accident condition with minimal downtime. We also believe in creating a positive, welcoming experience for everyone. From the moment you reach out to us, you’ll find a team that’s committed to making the process as easy and stress-free as possible. And it’s not just about our customers—we foster a supportive, empowering environment for our team to thrive as well. Trust. Quality. Reliability. That’s what you can expect when you choose us.
Coordonnées de contact
Avis Way 16, BN9 0DS, Newhaven, East sussex, Royaume-Uni
- 01273 037570
4,6
Excellent
96 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Great service
Great service. Collection, delivery, progress all reported . Friendly, helpful and good work. Highly recommended.
24 mars 2026
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback
Excellent service
The staff were very helpful and polite at all times and kept me informed on progress which was essential as my MOT was about to expire while the repair took place. My grateful thanks to all members of staff I had dealings with.
20 mars 2026
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback
Excellent repair and service
19 mars 2026
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
First class service really helpful…
First class service really helpful staff, and faultess repair
13 mars 2026
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Exceeded our expectations
Everyone we spoke was polite and friendly.
Our car was collected and returned to us.
The repair was quite quick.
9 mars 2026
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Quick and timely action.
14 février 2026
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Good quick service and very informative
7 janvier 2026
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Excellent
They were very good. Kept us informed of all the stages of the repair. Provided us with a courtesy car as well.
10 décembre 2025
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
The appointments were kept
27 janvier 2026
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Amazing service
Very friendly, polite customer service .. John was very helpful and explained everything thoroughly
Car was picked up on time and I was kept
informed of the length of time the repairs to my vehicle would take and the approximate date of return.
The car was delivered back to me on the arranged date and the repair to the damage was amazing. I was soo happy
2 janvier 2026
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Dec 2025
On time, polite staff, good communication, good repair job what more can I say? Well done!
5 décembre 2025
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Updated feedback
Repairs were minimal but lights were faulty so the next day it had a chip. There were significant delays in getting the work done. I had to arrange a courtesy car on my own. The communication was suboptimal and I had to ring multiple times for updates.
They rectified the error in the end and replaced my light.
18 décembre 2025
Réponse de Accident Repair Hub LTD - Brighton
Thank you for your honest feedback. We’re glad to hear some parts of your experience went well, and we appreciate you pointing out where we can improve. Your comments help us do better.
ARHUB DID A VERY GOOD JOB REPAIRING THR…
ARHUB DID A VERY GOOD JOB REPAIRING THR DRIVERS SIDE SMALL WING /PANEL TO DRIVERS DOOR THANK YOU
RICHARD POPE
30 octobre 2025
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Nice enough staff and easy to deal with…
Nice enough staff and easy to deal with but the wheel arch trim began to fall off within a month, some panel fixings on the undertray and bumper were found to be missing when the car was serviced by Audi within 7 weeks of the repair and the Audi pre sense sensors were not working since the repair which Audi have said will be because they were not correctly checked or recalibrated at the time of the repair.
To be fair they have rescheduled the car to go back in and have the issues corrected which has still yet to happen but I was promised by Auxillis that the repairs would be Audi compliant so it is disappointing to have these problems
7 octobre 2025
Réponse de Accident Repair Hub LTD - Brighton
Thank you for your feedback. We’re pleased to hear you found our team easy to deal with, but we’re sorry for the issues identified following the repair. This is not the standard we expect. A member of our team will be contact to discuss this further.
Réponse de Accident Repair Hub LTD - Brighton
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback
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