Excellent communication throughout - especially from Mike, who was extremely courteous and helpful. When they were unable to give us a courtesy car on the day, they immediately arranged a third-party... Voir plus
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Well what can I say about Accident Repair Hub LTD in Crawley ? From start to finish they were simply amazing .. from booking the car in to be repaired - during the process .. and afterwards I was kept... Voir plus
L'entreprise a répondu
One thing I didn't like was the driver who brought my car back inspected the courtesy car before he contacted me so I had not seen or signed his report. Otherwise it was very good.
L'entreprise a répondu
The bodywork was fine and the car was cleaned before returning it to me, but the lack of organisational skill and professionalism in getting my car picked up and a courtesy car delivered was dreadfu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our Mission: Fast, Safe, and Reliable Service – Every Time. We are here to help you get back on the road as quickly and safely as possible. We know how inconvenient it can be, and that’s why we’re dedicated to making the repair process smooth, efficient, and hassle-free. At the heart of our service is a team of passionate, skilled professionals who take pride in their work. Every repair, no matter how big or small, is handled with the utmost care and attention to detail. We’ve earned the trust of our customers over time with our commitment to quality, safety, and a personal touch—values we’ll continue to uphold with you. Our goal is simple: to provide peace of mind during stressful times and repair your vehicle to its pre accident condition with minimal downtime. We also believe in creating a positive, welcoming experience for everyone. From the moment you reach out to us, you’ll find a team that’s committed to making the process as easy and stress-free as possible. And it’s not just about our customers—we foster a supportive, empowering environment for our team to thrive as well. Trust. Quality. Reliability. That’s what you can expect when you choose us.
Coordonnées de contact
4,5
Excellent
284 avis
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A répondu à 92 % de ses avis négatifs
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The whole experience was pain free and…
The whole experience was pain free and to my surprise my Van was ready 10 days early so over the moon with service..
10/10 plus van looks great
18 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
A great result
It took slightly longer than expected but it was worth the wait in the end.
They did a very good job fixing the damage on my car. I am very happy with the end result and Katie was very professional.
18 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
They have done an amazing job
They have done an amazing job, you wouldn't even have known it was hit, even had it cleaned inside and out. And I had only come back from camping the day before and it was disgusting. Well done guys amazing thanks
18 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Awful customer service
The bodywork was fine and the car was cleaned before returning it to me, but the lack of organisational skill and professionalism in getting my car picked up and a courtesy car delivered was dreadful. I arranged a date for this three weeks in advance, but on the day they just didn't turn up. I waited in for 3 hours before ringing them to be told that they wouldn't be coming. They did the same to me the next day, and on the third day I explained that I would be leaving for work at 1pm. At 1230 I had to ring them (again), and the car was 20 miles away. The courtesy car turned up at 1258, and the driver needed signatures and photos. This was extremely badly organised from start to finish and I will be complaining to my insurance company for selecting this business.
13 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to provide such detailed feedback. While we’re pleased to hear that you were happy with the quality of the bodywork and that your vehicle was cleaned before being returned, we are genuinely sorry to hear about your experience with the collection of your vehicle and delivery of the courtesy car.
We completely understand how frustrating and inconvenient it must have been to arrange this three weeks in advance, only to be left waiting without communication on multiple occasions. This falls well below the level of service we aim to provide, and we sincerely apologise for the inconvenience and frustration caused.
We take your comments regarding communication, organisation and professionalism very seriously. Your feedback will be shared with the relevant teams so that we can review what went wrong and work to prevent a similar situation happening again.
We appreciate you acknowledging the quality of the repair despite the difficulties you experienced with the collection process, and we’re sorry that the overall experience did not meet the standard you expected from us.
Convenience and quaility of outcome…
Convenience and quaility of outcome .Staff helpful and service good
10 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Great customer service
Great customer service, my car was repaired quickly and I was very pleased with the result.
7 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Great service from start to finish
Great service from start to finish, Mike contacted us immediately and set the ball rolling, they kept in contact throughout and the repair. Job was completed early and the quality was great.
I would not hesitate to recommend Mike and his team.
6 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
The car was prefect done and the valet…
The car was prefect done and the valet of the car was prefect. The only down fall was the courtesy car not the car I wanted
6 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave us your feedback. We’re delighted to hear that you were pleased with the quality of the repair and that you were happy with the valet service.
We’re sorry to hear that the courtesy car provided wasn’t the vehicle you were hoping for. We understand that having a suitable courtesy car can make a real difference while your own vehicle is being repaired, and we appreciate your feedback.
Very efficient and professional…
Very efficient and professional service, the repair is perfect!
13 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Good and firendly
6 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Excellent service and great customer…
Excellent service and great customer service highly recommended
11 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
The repair itself was great and would…
The repair itself was great and would merit a 5, they did a really good job
4 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
The staff were so friendly and helpful
24 juillet 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Réponse de Accident Repair Hub LTD
Thank you for taking the time to share your feedback. We’re delighted to hear that you were pleased with the quality and finish of the work carried out on your vehicle.
We do apologise that the repair took longer than you expected, and we appreciate your patience and understanding throughout the process. Your feedback is important to us and helps us continue to improve our service.
Amazing service
I can’t thank the team enough for how helpful, understanding and welcoming they were after my car accident. It was already such a stressful time, but from the moment my car was with them, everyone I came into contact with was so friendly, reassuring and professional.
A special mention to Katie, who was absolutely amazing throughout the whole process. She kept me updated every step of the way, answered all my questions and really helped to put my mind at ease when I was feeling overwhelmed. Her communication and kindness made such a difference.
Fred was also fantastic when he carried out a quick repair and paint job on my car. He was friendly, helpful and did a great job.
Every member of staff I dealt with was welcoming and genuinely seemed to care. The whole experience was made so much easier because of the team, and I’m really grateful for all their help.
I would definitely recommend this garage to anyone. Excellent service from start to finish!! Thank you!
3 août 2026
Avis spontané
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Good communication
Good communication, staff who collected car professional and cheerful. Good standard of work
7 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
Good
It did take 6 weeks before the car was taken in for repair, but everything went smoothly and only took 2 weeks. A bit disappointed that the car came back dirty though!
6 août 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to share your feedback. We’re pleased to hear that, once your vehicle was with us, everything went smoothly and the repair was completed within two weeks.
We do apologise for the longer-than-expected wait before the repair could begin, and also that your vehicle was returned to you dirty. We understand this was disappointing, particularly after such a long wait, and we appreciate your patience and understanding.
A fantastic team
A fantastic team, who always kept me in the loop. Then they delivered my car which hasn't looked as good since it was new. Thank you!
30 juillet 2026
Réponse de Accident Repair Hub LTD
Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.
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