Horrible quality of material and customer service. This company runs out of Pakistan. Not “American” for the name “The American Jackets”. They sent me the wrong parcel - charged me the intern... Voir plus
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Just received my custom sized leather jacket. The quality and the fit is exactly as I wanted. Their representative James was extremely helpful throughout the process, keeping me updated on production... Voir plus
BEWARE DONT BUY FROM THIS TRASH SITE. Not even cotton sweaters they sell instead its cheap material, fake, non authentic. Would make you pay for the shipping/tax duty fee from shipping company after t... Voir plus
Everything about my experience was great!! Very knowledgeable sales staff! I always work with Kim who continuesly goes over and beyond what you would expect!!! Not to mention great jackets and they ar... Voir plus
2,7
Bas
28 avis
N'a pas répondu aux avis négatifs
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This place deserves zero stars
This place deserves zero stars. I placed an order and was told I would receive it two days before Christmas. Of course nothing and they stole my money. DO NOT order from this shady jerks. Ruined my Christmas
29 décembre 2024
Avis spontané
my experience was…
Everything about my experience was great!! Very knowledgeable sales staff! I always work with Kim who continuesly goes over and beyond what you would expect!!! Not to mention great jackets and they are always customized to my exact liking!!
4 septembre 2024
Quality product and on time
9 août 2024
Scammers be aware return in 24 hours…
Scammers be aware return in 24 hours paypal won’t protect you!!!
12 février 2024
Avis spontané
Réponse de The American Jackets
Thank you for reaching out and sharing your concerns. I apologize for any inconvenience you may have experienced. I assure you that our return policy is designed to work smoothly for all our customers.
If you’ve encountered any issues, please know that we are here to assist you. After reviewing your case, it appears that our team followed the standard procedure to better understand the reasons for your return, which helps us improve our products and services.
However, if you still feel that your concern has not been fully addressed, I encourage you to email us directly at info@theamericanjackets.com, and we will do everything we can to resolve this matter promptly.
Thank you for your understanding, and we look forward to assisting you further.
Ships from Pakastan
I had ordered the Jelly Roll CMT jacket for a Christmas gift. I had originally ordered a size XL, but I received a message asking for measurements and it was decided I would be shipped a 3XL because their sizing runs smaller. The package delivered FedEx. Inside was an XL, to small jacket with the Jelly Roll patches sewn on upside down. I was very upset. I have emailed the company and nothing. Don’t buy from this company!
19 décembre 2023
Avis spontané
Réponse de The American Jackets
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with your recent order.
Our company is registered in the USA, and our manufacturing process is carried out in different countries, ensuring that our products meet high-quality standards. We understand that the jacket did not meet your expectations, and we had promptly issued a refund to address your concerns. However, we noticed that the jacket was not returned to us, which is an important part of our return process.
We take customer satisfaction very seriously and strive to provide the best service possible. If there was any additional issue or concern, we would have been more than happy to address it if brought to our attention.
We kindly request that you reconsider your review, as we did our best to resolve the matter to your satisfaction.
Thank you for your understanding.
Best regards
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