Theaudiostore Avis 

So, I ordered the CCA Phoenix on 2nd September, and the expected delivery date was 5th September. So far, so good.

But on the 5th, the delivery couldn’t happen because it was raining that day. Fine, “koi ni.” I understood.

The same thing happened on the 6th. I thought, “koi ni, road block hoga.” Still understandable.

But on the 7th, I received a message saying “Consignee was not available.”

That’s when I contacted their support number. They told me, “Sir, hum kal karwa denge.”
Me: “Koi ni.”

The next day? Same thing.

“Consignee was not available.”

At this point, I was genuinely fed up. I was at home 24/7, my phone was always on, and I hadn’t received a single call from any delivery guy. Not even one attempt to contact me.

I tried calling their support again, but this time they either didn’t pick up or straight-up cut the call while I was explaining the issue.

So, on 10th September, I finally said, “I don’t want the product anymore. Please refund my money because if you’re unable to deliver the product, I don’t see a reason to keep waiting.”

They told me the refund would be initiated around 14th–15th September, after their process was completed.

And then the waiting game began.

One day passed.
Second day passed.
Third day passed.

Finally, on 17th September, I received my refund.

Honestly, in my opinion, the delivery & service experience was absolutely trash.

I can’t comment on how good or bad the CCA Phoenix actually is because, well… I never got the damn product.

What makes it even more ironic is that on 17th September, I ordered the same product from Headphone Zone, and I’m supposed to receive it tomorrow. So yeah, maybe I’ll finally get to find out whether the IEM is actually worth the hype just not through audiostore delivery service.

VERY BAD SITE The Audio Store, SUPPORT TEAM The Audio Store IS NOT RESPONDING WITH THE ISSUE, THE ITEM IS NOT WORKING AS DESCRIBED, THE HD AUDIO BIT PERFECT IS NOT SUPPORTING FOR 88.2 kHz (44.1x kHz) AUDIO, THE DAC IS ALWAYS TRYING TO RESAMPLE TO NEAREST MULTIPLE OF 48 kHz (here it is 96 kHz), THE ITEM IS ACTUALLY NOT HAVING THE FRATURE AS DESCRIBED IN THE SITE The Audio Store. THE SUPPORT TEAM OF THE AUDIO STORE IS NOT PROPERLY RESPONDING.

WORST customer support (Aishwarya MN from theaudiostore).

Absolutely pathetic experience dealing with their support.

Their support is slow, rude, irrational, unprofessional, negligent, and substandard (by far).

Go for headphonezone - they have the best service, by far!!!!

The after sale customer support team is excellent and it's trusted too

I have order an IEM and I don't have any issues

I ordered Kiwi Orchestra Lite IEM on 29th July 2024, it was the last unit they had and once I placed my order it immediately went out of stock, anyways, initial testing itself i found the left earbud to have a cracking noise, super uncomfortable noise, and it gets worse with higher volume. So i requested and replacement thinking anyone would understand this issue and promptly issue a replacement if not a refund or store credit . Once they recieved the product they admit that there is a crackling noise but it's all under the "working according to the manufacturing standards" (attached screenshot). Then they forward the IEM to "tech team" and then he tests it and calls me back to say, yes, you guessed it!, "absolutely no issues with the IEMs". They send me back the IEM , tested with many different tracks and sources, and also asked my friends to check if it's some noise only I can hear, and surely the product is defective, it's just that their replacement guarantee is a scam. Had to pay 19990 to learn a lesson to never trust theaudiostore.

Purchased a few products from this website with no issues.