An excellent pair of shoes at a very reasonable price. I have to confess, I was sceptical about using a company, I had never heard of, but my doubt was unfounded. The shoes were in excellent condition... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely first class customer service. I made an error wroth my order and they couldn't have done more to correct the error I made! A truly great team supplying top quality products at great prices... Voir plus
Great first experience purchasing from this seller! Everything perfect; Easy order process via website. Doc Martens exactly as described. Good price. Fast, free delivery. Will be very happy to purchas... Voir plus
Have dealt with Tom from this company on two occasions and bought Dr Martens. Found him to be very professional, polite and very accommodating. He was also very knowledgable on the products. Would hi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Boot Company is a long established, Family Company who have made it their mission to offer superb quality footwear to customers all over the world, we are recognized worldwide, as one of the best stockists of Dr Martens footwear. We aim to make your shopping experience as convenient and rewarding as possible. Please let us know if you cannot find the style you want in our current online display and we will endeavor to locate it for you. We are always happy to receive your comments and feedback. Our Telephone advisors will be able to assist you with any enquiries. Please call us on 01179243707, our lines are open between 9:30am and 6pm, Monday to Saturday and between 11am and 4pm on Sundays. Or email us at: info@thebootcompany.com Great Reasons for Shopping with The Boot Company We aim to deliver to your door, at a competitive price. We provide a friendly, personal service to all our customers. We are one of the largest stockiest of Dr. Marten's products in the UK and attract many customers from around the world. We have a dedicated sales team ready to process your order and deliver your goods quickly and reliably. We hold large stocks of the main Dr Martens lines as well as many unusual or limited styles from this iconic brand. We stock many other high profile brands and are appointed stockists for Skechers, Fly London, Art, Blundstone, Birkenstock, R M Williams and many more. We have a quick and easy order process and our team is always ready to help you.
Coordonnées de contact
The Boot Company 203a Cheltenham Road, BS6 5QX, Bristol, Royaume-Uni
- 01179243707
- info@thebootcompany.com
- thebootcompany.com
4,6
Excellent
858 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great quality timely delivered
Great quality timely delivered.
Due to the soft leather finish on the boot, instruction on how to keep clean and restore markings would be helpful extremely useful
2 février 2025
Excellent customer service
Ordered a pair of boots just after Christmas and decided to return these. Received excellent customer service with regards to this return. Would definitely recommend this retailer.
9 février 2025
Avis spontané
Haven’t received refund
Returned an expensive pair of boots via tracked delivery. Over a month later despite me contacting them via web chat and email with proof of delivery I have received no response or refund!
20 décembre 2024
Avis spontané
Really happy with my product and…
Really happy with my product and delivered in time. The Shop app didn’t seem accurate, it was still saying ready to ship after my order had been delivered!
26 janvier 2025
Really good service.
Really good service.
The caterpillar trousers were by far the best price on the internet - so I ordered more pairs.Happy returning customer.
25 janvier 2025
Really impressed
I don't usually have time to write reviews. I have made time to write this review because I was really impressed.
The Docs arrived well packaged with a letter personally signed. I had to return a pair due to sizing (i ordered the wrong size). There was no issue with the return and indeed got friendly advice about sizing. It was good to speak to a human being who, as it turn out, was the person who had packaged them and sent in the first place.
Well done The Boot Company
2 décembre 2024
Avis spontané
Great company to deal with
Love the product range and the fast delivery. I ordered the wrong size and the return/exchange was quick & easy. Customer service was great.
25 décembre 2024
Placed and ordered 05/01
Placed and ordered 05/01 - guaranteed next day delivery. Two emails sent chasing an update. Status still remains as ready to ship on tracking and no response - automated or written received. Had to raise a dispute with bank over payment made as no product or response received. Would not recommend.
5 janvier 2025
Avis spontané
Réponse de The Boot Company
Hi Geoff.
Thought I would provide an update on here as well as the multiple emails I have sent to your address without response. Your order was placed on a Sunday evening and despatched the very next day. For some unknown reason Royal Mail experienced delays with the delivery and it was safely delivered to you on the Saturday. As you opened a charge back with your bank by the Monday afternoon (less than 24 hours after placing the order) the balance was on hold and we were unable to refund your postage which is our standard protocol when an item misses it's delivery window.
Since the item was successfully delivered you have proceeded to ignore all of our emails and responses to your chargeback. You have however continued to leave and amend your reviews on all our platforms so in the interest of honesty for anyone reading your review we have taken the decision to release your tracking number. OH345789122GB. This can be entered into the Royal Mail website and you can see the full updates of your parcels journey starting with Mondays collection and finishing with a beautiful photo of you accepting delivery of your shoes on Saturday morning (the shoes you claim never arrived and continue to dispute even 4 days after delivery to the credit card company).
I do hope you will finally reach out...our direct contact number is 01179243707.
Was looking for doctor martens for my…
Was looking for doctor martens for my partner and came across this site. The price was better than anywhere else so decided to give it a go. Boots came in good time in perfect condition. Unfortunately I ordered the wrong size and style so emailed them (after 30 days of purchase) to see if I could get an exchange of boot and size. This was no problem at all and customer service was fantastic. If you're not sure about this site, I can guarantee there is nothing to worry about and they will go above and beyond to help. Highly recommend
4 janvier 2025
Avis spontané
Cheap and speedy postage
Very competitively priced, quickly posted and 48hour Royal Mail delivery as standard. Great service!
27 décembre 2024
Good pricing and a fast and efficient…
Good pricing and a fast and efficient service.
26 décembre 2024
Excellent service
Excellent service! Searching for DM boots and found a pair in the Black Friday sale. Great discount offer boots arrived quickly using a tracking service.
27 novembre 2024
Dr Martens boots fit true to size
Dr Martens boots fit true to size. They look stylish and are just what we wanted
Love my new boots
18 novembre 2024
Avis spontané
Brilliant from start to finish
24 novembre 2024
Boots were lovely but were too small
Boots were lovely but were too small, great delivery but had to keep messaging to get my refund back
Apart from that I would use agin
27 octobre 2024
Scam
I ordered 28th october, still didn’t recieve anything.
Sent 2 mails niet answer, sent a message on Facebook , no answer
It’s a scam
28 octobre 2024
Avis spontané
Réponse de The Boot Company
Hi Reninka. We don't recognise you as a customer. Your review is organic and your quoted order number doesn't tally with our order number layout. We also don't post to Belgium so I suspect your review is for another business, I have requested more information from Trustpilot - please respond to the e-mail so they can transfer your review to the correct account.
When I rang to ask about delivery and…
When I rang to ask about delivery and availability of the boots my daughter wanted the person I spoke to was very helpful indeed.
30 octobre 2024
Very good quality x
26 octobre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.