Placed a reorder a month ago and haven't received it. When I contacted customer support they did nothing. Also, which soaps are 100% natural and which aren't is not clearly labeled on the website. The... Voir plus
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Lisez les avis des autres
Great Product and Great Customer Service. I'll definitely keep purchasing from The Bubble Factory! She was running low on her favorite scent and Amazon wasn't going to have it for another month. I... Voir plus
L'entreprise a répondu
I reached out to the staff because my order wasn't working quite right and they were great! Very responsive and got me all taken care of. My order arrived quickly, and I even got two extra bars, one b... Voir plus
L'entreprise a répondu
I’m such a fan of Bubble Factory’s Unscented soap! As I’ve gotten older, my skin has become increasingly sensitive. Even other soap that is fragrance-free or labeled for “sensitive-skin” cause irritat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
America's natural artisan bar soap made by hand in Mesa, AZ 🇺🇸 Clean, affordable, and built on family values.
Coordonnées de contact
1720 W Broadway Rd UNIT 100, 85202, Mesa, Etats-Unis
- info@thebubblefactory.com
- thebubblefactory.com
4,4
Excellent
249 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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❤️ Patchouli Mud
I’m in love with the Patchouli Mud! I have all my soaps in a cabinet in my bathroom & every time I walk in I’m greeted by the wonderful scents! Can’t wait to try the others but it’s going to be a minute cause these soaps last pretty long! They don’t melt quick like some others do!
19 mai 2025
Réponse de The Bubble Factory
Thank you so much for the love! ❤️ We're thrilled to hear how much you're enjoying the Patchouli Mud bar, it’s one of our favorites too! We’re especially glad you’re noticing the quality and longevity of the soap. Can’t wait for you to try the other scents when the time comes. We promise they’ll be worth the wait. 😊
Thanks again for supporting The Bubble Factory!
Soaps arrived quickly and efficiently
Soaps arrived quickly and efficiently. A surprise was included!
19 mai 2025
Réponse de The Bubble Factory
Thank you so much for your kind review! We're so glad your soaps arrived quickly, and even happier you enjoyed the little surprise! 💛 We appreciate you being part of The Bubble Factory family!
Not impressed
The patchouli mud bar smells like it’s been sitting around for a long time, kinda foul smelling! I love patchouli but I didn’t smell a hint of the herb. The other bars were so so. I guess I expected a more pungent smell.
1 juin 2025
Avis spontané
Réponse de The Bubble Factory
We’re so sorry to hear you were disappointed with your order. This definitely isn’t the experience we want our customers to have. We couldn’t locate your order in our system, but we’d love the opportunity to make it right. Please reach out to us at info@thebubblefactory.com so we can look into this further and get you taken care of.
You can't please all of the all of the…
You can't please all of the all of the time - I had some dissatisfaction with one product and they handled it as well as any organization I have ever dealt. Their customer service was gold standard, earning my future business as well.
9 mai 2025
Réponse de The Bubble Factory
Thank you so much, Steve! We truly appreciate you giving us the opportunity to make things right. Your kind words about our customer service mean the world to us, and we’re so glad to have earned your trust and future business. We’re always here if you need anything!
Excellent soap!!!
7 mai 2025
Réponse de The Bubble Factory
Thank you so much! We’re thrilled you’re loving the soap. Your support means the world to us! 💛
Dont care for the smell.
5 mai 2025
Réponse de The Bubble Factory
We’re sorry to hear the scent wasn’t quite what you were hoping for. We saw that you ordered the Patchouli, which is definitely one of our boldest bars, and we understand it’s not for everyone!
I’ve sent an email to the address listed on your order, as we’d love the opportunity to make this right. Thank you for giving us a try. We hope we can help you find a scent that’s a better fit!
~The Bubble Factory Team
Great company bought a gift set for…
Great company bought a gift set for Mother's Day and she loved it
29 avril 2025
Réponse de The Bubble Factory
Thank you so much for the 5-star review! 💛 We’re thrilled to hear the Mother’s Day gift set was a hit. That makes us so happy! Thanks for choosing us to be part of your gift-giving. 🧼✨
This soap is devine ❤️
The lather is marvelous and the smell is wonderful. It rinses clean and leaves my skin feeling soft.
5 mai 2025
Réponse de The Bubble Factory
Thank you so much for the lovely review! We're thrilled to hear you're enjoying the lather, scent, and how soft it leaves your skin feeling. That’s exactly what we hope for with every bar! ❤️🧼
We got our product quicker than I…
We got our product quicker than I thought we would. And I am happy with my purchase. We will order more in the future.
21 avril 2025
Réponse de The Bubble Factory
Thank you so much for your kind review! We're thrilled to hear your order arrived quickly and that you're happy with your purchase. We can't wait to send more your way in the future! Thanks again for your support! 💛🧼
Smells fantastic and lots of lather
29 avril 2025
Réponse de The Bubble Factory
Thank you so much! We’re thrilled you’re enjoying the scent and rich lather! We appreciate your support and look forward to serving you again.
Absolutely amazing.
Absolutely amazing...I love the bars I got and wow are they amazing.... Highly recommend this to anyone who is looking for a natural soap....
Definitely going to order some more
28 avril 2025
Réponse de The Bubble Factory
Wow, thank you so much for the amazing review! We're so happy to hear you're loving the bars and truly appreciate the recommendation. We can’t wait to send more your way when you’re ready! 💛🧼
fast shipping
fast shipping, and I absolutely love the product. I will be ordering again when what I ordered is used up!
24 avril 2025
Réponse de The Bubble Factory
Thank you so much for the kind review! We’re thrilled to hear you loved the product and that it arrived quickly. Can’t wait to have you back when you're ready for more. Your support means everything to us! 💛🧼
Omgosh
Omgosh, I couldn't be happier. I love the scents, the quality, fast delivery and packaging. I will be ordering again. My skin was so soft and smooth, no filmy skin.
Thank you so much
22 avril 2025
Réponse de The Bubble Factory
Thank you so much for the amazing review! We're thrilled to hear you loved the scents, quality, and how smooth your skin feels. Your kind words made our day. We can’t wait to send more bubbles your way soon! 💛
Great price and fast shipping
14 avril 2025
Réponse de The Bubble Factory
Thank you so much for your kind words! We're thrilled to hear you were happy with the price and how quickly your order arrived. We appreciate your support and hope to serve you again soon!
No smell at all, false advertising.
I received my order today, ordered 3 patchouly mud , very disappointed ! All the reviews I read said it smelled wonderful sad to say mine had NO SMELL AT ALL. I love the smell of patchouli but I fell for another fb review.
Hopefully you’re not as naïve as I was.
2 mai 2025
Avis spontané
Réponse de The Bubble Factory
We’re so sorry to hear you were disappointed with your Patchouli Mud bars. That’s definitely not the experience we want anyone to have. We take scent quality seriously and want every bar to arrive smelling just as expected.
We’d love the opportunity to make this right. Please email us at info@thebubblefactory.com so we can send you a fresh replacement that lives up to the promise.
Thank you for your feedback. It helps us improve and serve our customers better.
– The Bubble Factory Team
There was hardly any scent to my soap
There was hardly any scent to my soap. I was very disappointed.
17 avril 2025
Réponse de The Bubble Factory
We’re so sorry to hear that you were disappointed with the scent of your soap. That’s definitely not the experience we want you to have.
We've reviewed your order details and are sending out a replacement to make it right. We truly appreciate your feedback. It helps us continue to improve.
Thank you for giving us a try, and we hope the new bars are more in line with what you expected.
– The Bubble Factory Team
I love all the bars that I received but…
I love all the bars that I received but mostly the lavender. I put it in my bedroom on my nightstand and it helps me to sleep. Seriously, I haven't slept this well in a long time!!!
16 avril 2025
Réponse de The Bubble Factory
Thank you so much for your wonderful review! We’re so glad you love the bars, especially the lavender. It’s amazing to hear how much it’s helping you sleep better. There's nothing quite like the comfort of restful nights, and we love that our product can be part of that experience. Wishing you many more peaceful nights ahead!
Best Soap on the Market!
The Bubble Factory doesn’t just make soap — they create a daily ritual of self-care. Every bar is a masterpiece of scent, texture, and nourishment. Whether you’re looking to indulge yourself or find the perfect gift, you simply cannot go wrong. This is premium, artisanal soap at its finest, and I can't recommend it highly enough!
11 avril 2025
Réponse de The Bubble Factory
Wow, thank you so much for this incredibly kind and thoughtful review!!! You captured exactly what we hope to create with every bar: a little daily ritual of joy and care. We’re beyond grateful for your support and so happy to have you as part of The Bubble Factory community! 💛🧼✨
I love the smell of the Patchouli
I love the smell of the Patchouli. It's very relaxing.
11 avril 2025
Réponse de The Bubble Factory
We’re so happy to hear that you’re loving the Patchouli! It’s one of our favorites too. It's so grounding and relaxing. Thanks for sharing the love! 🌿🧼
Réponse de The Bubble Factory
Thank you for the great review! We're so glad everything arrived just as expected and that you're happy with your order. We appreciate you! 😊
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