The Carpet Stop Avis 

165
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service, very helpful staff helped advise on the correct product, fully installed yesterday with very friendly and professional fitters who went out their way to move furniture around witho... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Chantelle was great finding a match for our other carpet and coming back to us as quick as she could . The fitters were just as good they phoned a time and arrived promptly. We couldn’t ask for bet... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A fab carpet shop - the showroom was larger than we expected and had a good choice of carpets, it also had an ample selection of laminate flooring and vinyl too. The lady in the shop was friendly and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We returned to The Carpet Stop for our latest project, having used their services several times over the last 6-7 years for carpets, laminates and vinyl. Needless to say, from start to finish everythi... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

165 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(165)

34 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic..100%

Fantastic... .I had my bedroom fitted with a good quality carpet .I was so pleased .I ended up having my landing stairs & living room done all fitted today. By kieth .he his a kind helpful professional gentleman . Fitted to a high standard..I highly recommend carpet stop from start to finish.. I give you 100%.on quality !!! .price !!!. & service .!!!. I must mention. kieth is a very professional carpet fitter & he is a credit to your company I thank you Bulwell carpet stop for your services
Kind regards Mrs Margaret Bailey.

2 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

I had laminate flooring put down …

I had laminate flooring put down from the Bulwell shop in Nottingham. From going into the store to emails and phone calls from Amraez he was always polite and helpful and made the whole experience so much easier he really is a lovely man. The laminate flooring was professionally done and is absolutely beautiful, would deffo choose this company if u want flooring. I still need laminate at the top of my stairs and vinyl for the bottom and will deffo be using this shop again 5 ☆

6 février 2024
Avis spontané
Noté 5 sur 5 étoiles

I WENT TODAY TO COMPLETE PURCHASE OF…

I WENT TODAY TO COMPLETE PURCHASE OF QUICKSTEP LAMINATE AND WAS DEALT WITH A.J.WHO HAD HELPED ME TO DECIDE THE BEST OPTION TO PURCHASE
HE PROVIDED EXPERT ,PROFESSIONAL, AND HELPFUL SERVICE
IT WAS A TOP SERVICE FROM AJ
HIGHLY RECOMMEND AS HIGHLY SATISFIED

7 février 2024
Avis spontané
Logo de The Carpet Stop

Réponse de The Carpet Stop

Thank you very much for your kind review Taraque. We are pleased to hear that you have been happy with the service that AJ provided and hope to see you again in the future.

Noté 5 sur 5 étoiles

Stairway carpet

We have just ordered our fourth carpet from Carpet stop who have provided us with excellent, prices, excellent carpets, excellent service over the years. This is why we come back to a friendly and very helpful company. Well recommended in my book

4 février 2024
Avis spontané
Logo de The Carpet Stop

Réponse de The Carpet Stop

Thank you for your lovely review Julie, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

Noté 5 sur 5 étoiles

Jamie rice

Absolutely over the Moon had vinyl put in my kitchen and carpet all up the stairs and on 3 landings very professional fitters even gave me a new door bar in the kitchen would 1000 percent recommend to everyone best company and fitters ever

15 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I needed replacement flooring in my…

I needed replacement flooring in my dining room after a leak. Mij was brilliant. He was able to help me select a near perfect match to my old flooring. Mij couldn’t have been more helpful if he tried.

6 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

100% Recommend visiting.

Midge was very helpful and kind when I was struggling on fabrics, colours, designing and a bunch of different other details I never knew about flooring! 100% returning after my purchase and recomending Midge to my family and everybody reading this review. The Carpet Stop, you've found yourself the carpet king.

25 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Midge - Top sales man !

When my daughter and I arrived , Midge welcomed us with such a positive and professional manner ! He showed us a wide range of carpets which helped us purchase one . He has great positive energy ! We have been to many carpet shops over the years and Midge is the best at helping his customers. We will definitely be ordering all our flooring and carpets from Midge !

25 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

The Carpet Stop.

From Estimater calling to having carpet fitted was exactly 1 week. Very happy customer, quality of carpet & underlay was exactly what we wanted. Excellent service & Company, would definitely recommend.

17 octobre 2023
Avis spontané
Logo de The Carpet Stop

Réponse de The Carpet Stop

Thank you for your super review Mrs Hartshorn. We are so pleased to hear that you are happy with the service that we have provided and the carpet that you have selected. We hope to see you again in the future.

Noté 1 sur 5 étoiles

Terrible customer service- ongoing…

Terrible customer service- ongoing refund complaint since August.

I have given photographic proof of size of the package from the courier which is a completely different size to the part you are suggesting I received.

Don’t waste your money with this company. Outraged by the accusation of me of lying and then when I ask you for a full investigation with CCTV of my package being unboxed you cannot provide it… even though I have sent you proof.

7 août 2023
Avis spontané
Logo de The Carpet Stop

Réponse de The Carpet Stop

We can see that this is the 3rd negative review that you have left regarding the same issue. And as you are aware a thorough investigation into your order was completed.
Our stock levels show the correct product being sent out with your details attached on the same day that you placed your order.
This was then received at your address just 24 hours later. You notified us that this was apparently the wrong product and was damaged.
The images you sent do indeed show a damaged, incorrect product. Based on this we immediately offered to send you a replacement product out, you refused this as you had already ordered a different one from Amazon.
The product we then received back was the correct item, still in it’s original packaging and shrink-wrapped as it had left the warehouse, a photo was taken of this being opened in our warehouse.
Therefore we refunded you the cost of the product, we had after all received this back in its original condition and this can still be used, but declined to refund the cost of the delivery as this had been delivered and then collected from yourself

Noté 1 sur 5 étoiles

The Carpet Stop - Cheadle.

The Carpet Stop - Cheadle: I was very disappointed with the service I received from this business. I was initially planning to have flooring in 6 rooms, but left it at 3 in the end. I will go elsewhere for the other rooms. Overall , it was an expensive mistake, but lesson learnt as they say.

11 septembre 2023
Noté 4 sur 5 étoiles

Happy overall just a few niggles

The carpet looks nice, the underlay makes it feel very soft underfoot, however were shocked when the fitters rolled out our carpet on the drive/road. It also felt rushed. You also have to deal with the leftover carpet and underlay. The estimator was very knowledgeable and helpful however I think that the itemised estimate/invoice for carpets/flooring needs breaking down, with the price next to the item, rather than an overall price at the bottom. We paid for a furniture move but do not know how much. We will see if the carpet lasts the test of time.

4 septembre 2023
Avis spontané
Logo de The Carpet Stop

Réponse de The Carpet Stop

Thank you for taking the time to leave a review, we are pleased to hear that you are happy with the service overall. We are aware that the store manager has had a lengthy telephone conversation with you regarding your niggles. If you wish to receive an itemised invoice then please do let us know, this is always an option. And we hope to see you again in the future.

Noté 5 sur 5 étoiles

Went into the shop looking for guidance...

Went into the shop looking for guidance on a design for my bathroom. The lads there were very helpful and prioritised my needs rather than pushy sales. The experience in store couldn't have been any better and would definitely recommend!

7 septembre 2023
Avis spontané
Logo de The Carpet Stop

Réponse de The Carpet Stop

Thank you for your lovely review Mr Ishy, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

Noté 5 sur 5 étoiles

We will be back

Great customer service. Elaine found us the best deal. The quality of the carpet is fab. The fitter was friendly and measured additional rooms. He explained what would be a good quality long lasting carpet. We will be back !

2 septembre 2023
Avis spontané
Logo de The Carpet Stop

Réponse de The Carpet Stop

Thank you for your lovely review, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

Noté 5 sur 5 étoiles

New stair & landing carpet and underlay…

We recently had new carpet and underlay to the stairs and landing. The service was amazing from start to finish. The initial salesman was extremely informative and helpful when we were choosing our flooring in the shop. James made an excellent job of fitting the carpet. All staff were polite, professional and punctual. We're thrilled with our new carpet. Looks amazing.

30 août 2023
Avis spontané
Logo de The Carpet Stop

Réponse de The Carpet Stop

Thank you for your lovely review, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

Noté 5 sur 5 étoiles

Ì had a very good and helpful…

Ì had a very good and helpful experience going forward visiting the Derby carpet shop. They helped me choose the carpet and flooring for my bathroom very good prices affordable in the current position with everything increasing in price. The fitter wS also excellent.from beginning to end love my carpet and I would highly recommend 👌

8 juin 2023
Avis spontané
Logo de The Carpet Stop

Réponse de The Carpet Stop

Thank you for your lovely review Mandy, we are pleased to hear that you are happy with the service we have provided and hope to see you again in the future.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus